Banco BBVA

Ok

Terrible customer service! Approximately 1 year ago I went to cancel a debit card but they put me through a guy who told me that the card was frozen and that due to lack of use by itself it was going to be canceled... but apparently when the boy asked me do you want us to reactivate it? And I said no at the end of the day if I reactivate it! And I'm saying this because recently I wanted to get a new card and they ended up telling me that the account was still active, but for the process of getting a new card while keeping the same account, those who attended me only half explained everything and asked me Give it several turns in immediate attention and through the window for the new plastic!.

Appalling! They take a long time and they only serve you from one window. Having the philonones

The most POOR branch!! Only one box serving and more than 40 people waiting 30 minutes each!!

I went today to change my check and the one who attended me at the window when scratching the code He did it with currency and erased the numbers When the check at the bottom says that it is with the fingernail so that the code is not erased to be able to cash the check at the end of the day, the bank could not give me my money. And they only told me, well, go have another one made and you come when the insurance takes a long process and now due to their mistakes I have to wait more than a month to be able to collect my money When the indications are very clear on paper.