Shell

BAD DESIGN
the design of the gas station clearly shows the lack of attention from the builder and architect if there was one.
the diesel and gasoline pumps are mixed.
there is no way to pump diesel here with a truck.
the pumps ste too close.
and there is no room for the other cars to park
never coming back.
extremely confusing

I’m only giving 5 stars because of the twins that work here. They are the absolute sweetest identical twins I’ve ever met. I look forward to coming and telling them GM.

SN: I come here often and out of the 1000000 times I’ve been here I’ve only encountered one rude person. I haven’t seen her since that day. ☺️

Cashiers always tend to rip you off a dollar when paying with cash. Happened today got a drink for 1.27$ give the lady 5.27$ only got back 3$ ridiculous.. anytime I go in the drink machine is down.

I've started frequenting this gas station more because I work 2nd shift and don't get off work until close to Midnight (which at that point most restaurants are closed,) and they are one of the few places with a 24-hour Subway and Noble Roman's inside. I'm a GetGo loyalist so I've never gotten gas here and solely use Crew for carwashes so I can't comment on those aspects of this gas station (other than the gas prices seem to be on par with everywhere else) but the convenience store portion has a lot of great options for snacks and small grocery items and the Subway & Noble Roman's are always great and fresh. Customer Service has also generally been pretty good and friendly. I'm docking a star because recently the Subway hasn't been open and the restrooms could definitely be a bit cleaner and better stocked. Other than that though, this gas station has always been great and met my needs when needed.

So I've been going to shell for years! Even worked there manyvyears ago. Normally no issues. Except this one older very rude lady always has the worst attitude for no reason and today around 2:30 she just went toofar. I went for 2 ice cream cones for my kids. Older lady at register kept rolling her eyes as they picked out which one they wanted. (We had not even walked to counter yet!) After they chose their ice creams this older lady just had the meanest demeanor. I swiped my card and it didn't work. I realized later I put the wrong pin in. However, when I pulled out another card she said in the RUDEST way "how many cards are you planning to try and use" I simply said confusingly that I'm just trying to pay for their ice cream. She continued with her attitude through ringing me up. I said I don't understand why your so rude. Her response was "You are too". I was SO surprised and shocked that she said that or how someone in customer service can even hold a job when they act like that. I wish I would have looked for Bob and explained what happened, but, my kids wanted their ice cream and I was ready to go home after running all day. As I walked away all I could say was "I never did anything to you, there is no reason to be rude to me and I hope you have a great day". She just completely ignored me and continued on to the next customer. I really hope someone can reach out to her and make her realize she doesn't have to be so hateful and being hateful for no reason does not fit into a customer service job. It makes me not ever wanting to go back if that's how I'm treated for no reason at all.

Extremely rude worker, we wanted to buy lottery, she covered them with papers so we couldn't see what was offered, I moved the papers, told her what ones I wanted. She looked over at 2 men that were standing in there visiting with her and said, "this lottery is driving me crazy, if these stupid people want to throw their money away they can throw it at me! " We will never be back!

Went to buy gas for mowing.  The machine did not give me .05 off. My daughter told me she never has gotten machine to give rewards like other Shell stations do.  Won’t buy fill up here.

Fast, convenient, clean.  Everything you'd expect at a convenience store.  I like going to this location instead of the BP at the corner because it's alway less congested.

The service is trash! The inside is Cramped and Dirty, Flies, Roaches all around the Pop/Coffee machines. Parking lot stays with trash littered everywhere. Oh! I forgot to mention the poor, rude, and racist employees. Not to mention the overpriced items as well. All in All I give this Slum station a BIG FAT 0/5 stars!!! Keep driving to the next gas station you’ll thank me.

The other i went there to get gas and they charged my card twice and said it declined i showed him the money was taken off he still telling it was declined i called my bank they said after its not pending anymore if my money not back on mh account they will refund it so wheather my money goes back by itself or my bank put it back on im not spending my money at the shells on 71st and 79thand Michigan road Cuz the same man owns both last year i seen 3 ppl come in there complaining about this very same thing this have been going on for years it didn't bother me til now when it happen to me so if the owner don't care enough about his customers to fix this problem then me as a customer don't care to spend my money with them

Said I paid for a full tank and only got 3/4. Not trying to get compensation. Trying to help other people not get scammed. Not worth my time or yours.

Everything about this gas station is fine but the locAtion. We only stop on Michigan road for gas if we have to. Have literally seen this place get robbed when it’s dark while pumping gas.

Great people, great service! If they go 24 hours this place could really make some money. This location is really starting to open up more with traffic.

Says open 24hrs on Google then says on the door it opens at 6am currently 630am and still Noone here

Credit card machines are down and they will hang onto your card with a death grip.
Another customer and I spent a while getting them back out.
Touchless readers did not work either.
They close early, so no help after 6pm.
Left with no gas. Do not go out of your way to get here.
Cheaper gas is only good of you can actually get it.

This place has and made lot changes for better keep up good work

The owners are nice people but I don't care to much about the white kid that works nights and the weekends. The other thing that stands around there till the white kid get off work is something else. She likes to yell at people, tell people that she works there. She don't work there and has no business telling people to get out of the store. I know I won't be going back to that store, I'll spend my money down the street at speedway.

Alright gas station I guess.  Don't have a car so don't need gas.  The manager is a good guy for ordering diet drinks and zero sugar drinks for my girlfriend Neva who is diabetic.  Thank you for real. Life saving.

Friendly cashiers and quick service. Sometimes the line can get delayed from so many people playing lottery. They try very hard to open up another register if the line is long. Sometimes on hot summer days the homeless people will try to hang out inside, they are always hanging out in the parking lot. It can be annoying or it can be fun depending on how you approach them. Everyone needs a little help now and then, make someone’s day.

This gas station is ripping people off , DONT GET GAS HERE. I stopped there today and put 20 in my tank, and realized the math wasn’t adding up. Im going to research and find out who I can report them to, but I’ll never go there again.

Do the math, it doesn’t add up right. Should be 6.33 gallons, not 5.052.
They’re robbing people.
And I’m coming for ya.

I really don't like coming here unless it's absolutely necessary. There's always people loitering around, which makes me nervous.

Don't feel safe going here this gas station need 24hours police their drug dealers and crackheads all over the place and save yourself don't go here at nighttime you must have a death wish

I would of not complain if employee stated NO PUBLIC RESTROOMS instead of stating No Restrooms at all meaning it's a health code violation not having bathrooms for employees.  I would of spent money for fuel or instore items if EMPLOYEES were polite about answering how do they use the bathroom after all they work eight to ten hour shift....

I went to this gas station for four monsters and they charged me 20 dollars if your  expecting to get and then would not give me my recent. And when I ask why it was so much he said they raised the prices. My God they must of raised the prices from this morning when I bought them for 2 dollars each from a different store.

We all know that mini marts are supposed to be convienant, right?? Well this one is easy to get in to but you will spend 15 to 20 mins getting out!  3 people working in this small store but only one cashier.  I've seen as many as 10 people in line before. The caller was doing a great job she was awesome,  management needs to pull thirst weight and fix this stores reputation Horribly slow service. Sorry I just call it as I see it!

The service here is always exceptional but the amount of panhandlers is unreal! The employeesdo their best to chase them off but they just hide behind the building until the coast is clear. Most of them are pushy and get hostile when denied charity. The city really needs to do something about this issue.

Get rid of gas pump ads or give me free gas

I stopped in to get a drink and use the bathroom. I stood in the doorway because the mens room was disgusting with wet toilet paper on the toilet and floor and I could smell it from the door.

I told the cashier and he DID NOT seem to care.

They always have what I need. And I use my Kroger rewards for fuel.

This gas station says 24 hours but is not 24 hours. Black lady with braids is very rude. I ran out of gas and needed to get gas found a 24 hour gas station and tried to pay at the pump, did not work. She was inside mopping the floors and told me she was to busy to let me in for gas even though it’s stated 24 hours. She said I needed to give her 2 hours and she would let me in. I advised her I just needed gas and I couldn’t leave the parking lot. This is not the first time I’ve had a rude encounter with her. Nor has another family member of mine. If you don’t like your job you shouldn’t have it.

The cashiers here just make up prices for the majority of items in store, if it doesn't have a tag (most items in store do not and the ones that do are hidden) go somewhere else.

I drive cross-country nearly year-round on business, and stop almost exclusively at Shell or Mobil due to their excellent Rewards programs.  When I stop at a gas station, especially one on a route frequented by truckers, I expect them to have functioning restrooms.  This Shell, in addition to being dimly lit, dirty and unwelcoming had the restrooms blocked off.  Judging from the reviews, this is not an isolated incident and a case of the owner/manager just not wanting to deal with keeping them clean.  Sorry, you decided to operate a gas station, friend.  That's part of it.

Anyhow, luckily I went in before pumping gas, so I decided to take my business elsewhere.  I'm driving a Chevy Suburban, so between the 26 gallons of gas and the snacks my fiancé and I went to the Mobil down the street to purchase, they missed out on a sale of around $100.  I wonder how much their laziness costs them on a yearly basis?

No public bathroom. It's a gas station next to a farm, not downtown Indy. We were going to buy gas and snacks, but just turned around and left.

Still no public restrooms, I read a review from almost a year ago, and Shell's response was to address it. Apparently, this is not a priority or is a permanent situation. Had I known this, I would have purchased gas elsewhere, and so I  chose to purchase other items from a different station with restrooms.

I usually only stop at Shell gas stations, but this one was one of the worst I've stopped at. No public restrooms, out of receipt paper at the pumps, dirty, etc.

They put my prepay on the wrong pump, and instead of refunding me I had to work with the other customer who pumped my gas to get the correct amount back.
The attendant was completely unhelpful as well.
Lastly, they do not allow public access to their bathroom.

The two people there were there at the time I was there were very nice and friendly. Answered my questions.

Doors locked at night, I think at 8pm or 9pm.  Then it's only service at the window, usually only gas and cigarettes, depends on how the night help's model is, you may be able to get a drink or something that will fit thru the compartment beneath the window. Staff fluctuates a lot, sometimes open at night sometimes not.

I love the people who work there, but I wish just ONE TIME it would be open when I go there! For a while it was closed all week, and then just when I started trusting it again, they weren't open. Son of a devil's pet cobra!

Employees are nice as long as they aren't distracted by their cell phones. There's always someone standing outside the door or in the store asking for money, cigarettes or a ride somewhere. Management does little to eliminate/prevent the issue. At night, for safety reasons, there is a walk-up window, but it's nearly impossible to knock loudly enough to summon the attendant from wherever he or she may be.

Their gas pump malfunctioned and wouldn’t shut off. Charged me $65 and my gas tank can’t exceed $35. I informed them of the issue and they were immediately defensive & argumentative, claiming their pumps had “been checked today.” Gave me the vibe that they were lying and that this has happened before. They refused to refund my money or offer any help. Avoid this gas station.

Very nice gas station/convenience store! Big and clean,very nice friendly! Have hot food,cold drinks,coffee about anything you need.Lots of gas pumps well lit and plenty of room!!

Wow, I just saw the reviews on this place. Listen to them!!! This gas station is very close to my apartment. I go there a lot, regardlessof past experiences with the rude employee... Stopped in for a cappuccino today. I got a little 12 or 16 Oz. The smallest size. Went up to cash out. The tall rude man that works there, told me 1.62. I said, for that? I'm an avid coffee drinker. I said I can get a taller one at Speedway for the same price. I still handed him 2 dollars to pay for my drink. HE TAKES MY DRINK OUT OF MY HAND. HANDS ME MY $2.00 BACK. TELLS ME TO GO TO SPEEDWAY.
I go down the street to marathon and get a taller one for 1.50. I am bawling my eyes out at the disrespect, meanness, flat out rudeness of this man. This is not the first time he's treated me like this either.
On my way back home, I stop and tell him i want to talk with the manager. He said he's on the phone. Not like I'm going to talk to him on his phone. When will they be in?

He still doesn't answer me.
He can hear me though.

He says that the price is back there. No,it's not, nothing in this store has a prcie on it

OVERPRICED and RIPPING PEOPLE OFF!!!!
HE WAS MEAN DISRESPECTFUL, and RUDE. He tells me 700 customers a day.
I am the only one, I'm crazy.

Calling the better business bureau.

I did like it I went in there about everyday. Then there was one day I was freezing because unfortunately I was stuck walking from circumstances. I was standing there for less than a minute when rudely the man that worked there said I needed to buy something right then that I could not see stand there for a minute and get warm. He was super rude for no reason at all. I do not ever want to give them my business again. Good job on loosing an everyday customer you rude employee.

I used to go to this store almost daily as it was convienant to where I lived and had moved recently to this area. But, as time went by, I noticed that the owners did not have prices on a lot of items in the store. So whenever I would ask about prices on certain items, the owners would say a price without ever looking at any inventory sheets, seemingly making  up the prices as they spoke.. Today I asked the price on bananas and owner said a price for one, then said (2 were a dollar.) As I picked up 2 bananas and clarified what he told me (2 for $1.00,) he said "no', (2 for $1.50). This type of stuff is the reason I hardly go to this store anymore even though it is convenient to where I live. I don't recommend this place at all.

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