Midas

I called to ask some questions and Caresse answer the phone. She was so polite and bubbly and it sounds like she loves her job. Her customer service was excellent and answered all my questions. Great customer service is rare these days and Caresse was extremely pleasant to work with!

Great experience with desk check-in and I can see crew are working together to get my Jeep serviced.  Definately would recommend this Midas garage.

Marcus, Caresse, and the whole team at Midas East Euclid did me a solid when my car decided to give up today, Black Friday 2023. Brought it in at 2:45, they were able to get it fixed. They stayed open late for me. They did their best to get me the lowest possible price for the repairs.

Very easy to schedule an appointment online!! Staff were very friendly and professional! Made me feel like all my car needs were met and answered all of my questions that I had! Excellent service, staff, and help!

Caresse was amazing person she truly helped me with my vehicle. It good to see a female in this business.  I will be back of her, she is kinda, and very helpful.

Thank you Caresse for all your help..

Body Parts Store, Inc

It has been quit a few years since my last visit to this store but I haven't forgotten the great service and friendly staff. You made my Hobbie a much more enjoyable time. But I have moved and am wondering if you ship to out of state places?

Nice products but to get answers and call backs needs much improvement

Something went wrong with their product and when I came and informed? A very nice man  took care of me n a very good way.  I recommend this business 100%

Automotive paint was mixed incorrectly ( to much black pigment) cost me over $600 in waist.  When I come back and ask if it  can be fix the answer was you are on your own.

This place has all the hard to find fasteners you cant find at a regular store! The staff was very friendly and knowledgeable. They helped me to find  not only what I came in needing but also a few other very useful items I now use regularly. They have sooo much in stock you don't have to wait for what you need which is great because time is money. Ask them about Q bond. That stuff is great. Get some before you have a need for it. You will use it.

Gerber Collision & Glass

Didn't do business there nor did Nick try and talk me into it. Recommended I be better off selling care. Took his time with a quick and honest estimate and gave me some good ideas as well.
Thank you Nick for being a good and honest straight forward guy..

Appreciated

I cannot recommend this place enough. I showed up with no appointment and they were able to fit me in for a quote. Nick was amazing with communication from the second I sat in his chair, explaining the process and how long it would take to hear back from insurance and get parts. From the day I dropped my car off I received updates via text throughout the process, which was SUPER helpful. The work was done quick and my car looks as good as new! 😊🎉  thanks to Nick and the crew at Gerber for taking great care of me and my car!

What a fantastic experience. It was amazing, to me, how everyone at Gerber Collision & Glass went all out to help me with my situation. What a great crew. I really appreciate their helpfulness and friendliness. I don't think they treated just me special. I think they treat everyone just as special as they treated me. I highly recommend Gerber Collision & Glass!

Brought in my 28 year old convertable jaguar for some minor body work. My main concern was having it sit outside between stages of repair.  They worked with me on that and did an excellent job. Highly recommend these people in Ankeny. Car looks fantastic.

I have taken my vehicles to Smith Auto Body in Ankeny for years and when they got bought out by Gerber Collision I decided to give them a shot while I had some body work that needed done.

I cannot recommend them enough, especially Nick. The dude did A+ work, taught me something about paint on cars and did it while provided excellent customer service.

Thanks for everything Nick!!! We will definitely be back!

This was my first time at the Ankeny Midas and they were fantastic! They got my jeep right in and fixed it within a day. They took care of me better than my usual place where I bought my car. The staff there was so helpful and pleasant to work with and they really know what they are doing. I felt very well taken care of and I'll definitely return to them.

Just needed a tire sensor replaced dropped it off an hour early for my appointment at 12:30. Had it for 6 hours and didn’t get any update until 15 minutes before they closed saying they couldn’t get it done. Would’ve loved to have some communication that they couldn’t get it done as I would’ve happily taken somewhere else. Than when I arrived to pick it up they said their equipment couldn’t communicate with my car. I worked in the car industry for 6 years and I’ve never ever heard of that happening. So I appreciate the bold attempt to lie to my face as to why they couldn’t get it done. Be better and communicate with your customers, I understand being busy but if you can’t get it done than you need to relay that information!

Ryan was very courteous and greeted me by name. Check-in went smooth. Ryan called with updates on items I needed repairs on and explained costs. They had my car done in the time frame I had requested.. The work was done very well and to spec.

We had our tire light come in and decided to take it to Midas. The staff was able to see and fix us up in 15 minutes. They identified the problem, fixed it, inflated our other tires and set us on our way.

The next day our truck had a massive flat.  I called Midas and they arranged a tow truck to scoop up the truck. They identified the problem, ordered a new one and got me back on the road before my flight.
A completely professional crew and manager. I highly recommended!

he service attitude was very poor. The oil change service stated on the website only cost 29 dollars. When I went there, he told me that this was the price of an ordinary car. My Toyota rav4 cost 100 dollars, and it cost 80 dollars after discount. Leave decisively, marketing scam.

RNR Tire Express

1st of all I set my appointment online. The appointment setter had my appointment in the KC area only I assumed joplin because of my area code. I get there and I was not on their schedule. I should them my confirmation and quickly these folks explained to me what happened.i asked if I could make an appointment since I was already there in in serious need of some tires they took me in no hesitation. I did all my paperwork made the payment Visited all and my tires were on  They even sent with me the 2 good tires home with me.for back up if  needed and disposed of the ones that were a death trap. Fast friendly and extremely helpful kind and considerate to my needs. The entire team was amazing.  Thank you for ALL Your Help.

Easy to deal with in person and/or over the phone. This makes my second purchase and I'm very happy with R&R. The staff to product ~ 5 star.
Many thanks to Star and the others.
I recommend R&R if you're needing tires...
R Benson

Great staff! Very friendly and easy to talk to. They greeted everyone that came in the door like friends.  Explained everything in detail and answered all of my questions. They put new tires on my car and had me out pretty quickly. Oh! And they have free flat repair even if you aren’t their customer! That’s Awesome! Thanks guys!

Everyone here is polite and they make it simple to understand. I had my kids with me and they were playing as we were waiting for the truck tires and the workers didn't seem to mind one bit. It definitely helped me not to stress with new tires and kids allowed to be kids. Thank you guys and women who work here you all are amazing!

I drove by last week because I have a hard time getting tires on because my car is lowered. I asked staff if they could put tires on the rear (no shops carry Michelin Pilot 4s in 215/45/zr17) that I had already purchased, he said yes come in anytime, no appointment needed. Went to drop the car off today and the manager said no I can't put those tires on because you have to buy them through us. I told him I already came by last week and specifically asked and he said no we fired that guy (I never named or described him). He then came outside to look at my car and said "I don't want to put those on because we might damage a rim". I was like what, you guys are a tire shop, that's literally your job. So thank you RNR, you're the best! 👌

Caliber Collision

Across the board, the people at Caliber in Ankeny are great! Casey in the front office was a pleasure to talk to and went out of her way to make sure I got my car before the holidays. On top of that, I was called every couple of days by Christian and given an update as to when my car will be completed and what step they were on. I received my car 5 days ago and haven't had any issues. I'm very happy they were the ones doing the work.

10/10 service! Thank you to everyone at the shop!

Caliber in Ankeny is the place to go for auto body work. They corresponded with the insurance company and arranged the car rental seamlessly, I barely had to do anything.  Also, Christian kept me well informed the entire time and my vehicle was ready before scheduled. It came back good as new. I would highly recommend this place.

I HIGHLY recommend this company.  They can (and should) lead a master class on customer service.  From my initial estimate, communicating with insurance, calling me every two days with updates....everything about my experience at Caliber was top notch and above and beyond my expectations. This was my first experience with Caliber as I am newer to Ankeny, but they do have multiple other locations in Des Moines' suburbs. I hope to not have to use them again, as that means that there's damage to my car....but if this does happen again, I will go back to them with absolutely no hesitation as I know they will get my car into like new condition in a timely and reasonable manner.  This was the smoothest and easiest experience I have ever had with a car repair facility before.  Again, I wish I could give them 11 stars....They are a top notch company with stellar customer service.

I sent my truck to be repaired after it was hit and damaged in a accident and Christian and all the Caliber staff i interacted with were very kind and helpful and made sure i was updated and communicated with on a regular basis throughout the repair process from the estimate till i picked up my truck. I would for sure recomend caliber and will be returning back should i need to. 5 stars

Excellent work and great customer service.  Regular updates on progress.  After significant damage, I expected there might be some type of issue with the car upon return.  That wasn't the case.  Everything was perfect!

Big O Tires

I went in for 4 new tires. While there, the younger man up front spoke so degrading. I told him I only wanted a 1 time alignment with the tires and not the package he was trying to up-sell me on. He tried to explain an alignment to me despite me telling him I understood what it was and what I wanted to purchase. He ended up calling me and telling me they only offered a minimum 3 month alignment package. When I went to get my vehicle, I saw a sign right behind him with the price of a one time alignment. When it came time to pay, the cost was $450 more than what I was quoted. He entered the cost of the tires into the system as ~$100 more each. I rarely come to Big O because this seems to be my experience every time. They’re simply out for money and not genuine care.

So, me and my wife have gone to Big O tires multiple times now. Gotten brakes changed, new tires, etc from them and have had a decent experience. My last two trips there have left me extremely frustrated. One experience was having a lug nut cross threaded by a different company, and when going to Big O’s to ask them to help take it off they said they would have to cut my wheel to take the lug nut off and it was a minimum $500 job max $800 and that was if I went a bought the supplies needed and brought them to Big O’s for a discount. I went and got a second opinion at Tims and he did the job for $150 plus a tire rotation. Another situation was when my wife and I brought our tires in to get them patched due to nails being in the tire. Even though the nails were around the same place on the tires for both cars they claimed mine was a sidewalk puncture and I would have to replace the tire. I was told getting 4 tires was most optimal but two would suffice. I was told that if I patched it then the patch would come right out when driving and it would not work on the tire. They wouldn’t even patch it if I wanted to because of their policy. So instead of buying tires right away which was their recommendation I went to Tim’s again and he said it was for sure patchable and did the job for $15 less than they charged my wife who for some reason had a “patchable” tire even tho the nails were in similar spots. I have now driven my car 200miles with the patch remaining in place with no issues. Either the policies here suck and it makes it almost impossible for a cheaper effective job or the employees aren’t well trained and are trying to rack up charges. I don’t know which is which but it’s disappointing I can’t trust a place so close to where I live and I’ll have to avoid going there because I can’t trust them.

Update: 1,000 miles now on car. Patch never came out. Driving well!

Had another great experience with Ankeny Big O. Needed some new tires put on my truck. Stopped in for a quote and they helped me with some options and also mentioned that will price match competition, which they did. I've always had a great experience and service at this location so of course they won my business. They had the tires delivered next day and had my tires installed and an alignment in short order. Thank you for the friendly and prompt service!

Go somewhere else for your tires! I feel like I got scammed! I went in to get new tires. I made an appointment online and I got an email confirmation confirming my appointment so I thought all was good. Upon checkout I notice they wanted to charge me an extra $55 per tire. I asked why this was the case and they said it was because the tires weren't in stock and need to be express shipped to make my appointment time. This was never communicated to me. I never received a phone call, email and no one told me when I arrived and dropped off my car in the first place. They claimed they called me several times but apparently I never answered.  I showed them I never received a call from "Big O Tires" just a bunch of "Potential Spam" numbers. They claimed their number was the Potential Spam number and it was my fault for not answering HOWEVER they did call me earlier this afternoon to ask permission to do an alignment on the tires and the phone number read "Big O Tires". When I asked why I never received an email if they couldn't get a hold of me via phone they told me their system wouldn't allow them to email customers directly... If this was actually the case then my appointment time should never have been approved in the first place if I did not approve express shipping. I would've easily rescheduled the appointment. I honestly don't believe the tires needed to be express shipped. It feels like they saw I was a young woman and thought they could take advantage of me hoping I wouldn't notice the upcharge. I lost all trust in them. Would rate 0 stars after this.

Christian Dan and the rest of the crew does such a great job. They stayed after hours to fix my car made sure it was safe to drive and was very very very nice! And made it cost effective for a college student.

Super Glass Windshield Repair

I had a pretty nasty rock chip and crack in my windshield and Bob did a great job fixing it right up! He was very easy to work with to schedule a time that worked the next day and was even willing to meet me at a closer location to me. He was friendly, professional, speedy and reasonably priced. I recommend him for your glass repair needs.

If you have a rock chip that needs repaired bob at Super Glass is your guy! My sister had a pretty decent sized rock chip in the windshield and even I was a little skeptical it could be repaired but we were more then thrilled at the results. Very friendly also, you will like him.

Made a call and got my windshield fixed that same day. The price was less than half what some of the other companies charge and I was very pleased with the friendliness and helpfulness. I would definitely recommend to anyone who is looking for windshield repair.

Little shop on the south side. Quick, reasonably priced, quality auto glass work.

RNR Tires Express

This place is so awesome! I took all 3 of my cars here. I got great, and friendly  customer service. I will definitely go back for all my Tire and Alignment needs!! Shout out to Jerome, And Mario! They were great!

I can’t even begin to say enough good things about Jerome, Shelly and this store. Seriously one of the best experiences I’ve ever had with a company. Their customer service is top notch and they routinely go above and beyond to work with their customers, keeping them on the road and keeping products affordable. They are always willing to work with you to make sure you have what you want/need. I can attest to that. Great place and great people to do business with. I personally won’t buy tires anywhere else - whether it’s cash or financing - Shelly and Jerome will go above and beyond to make sure you get quality wheels/tires at an affordable price and they’ll work hard to keep your business and keep you satisfied. Appreciate it guys! Y’all are great!

This tire shop has awesome people who are very accommodating and helpful. The selection and prices are very competitive. They are a small shop with only 2 bays which makes for a lengthy turnaround but I was very happy with the tires and service. It took several hours to get in and out.

The ladies at R&R were so nice and extremely helpful. I explained how I didn’t want to waste either of our time if I was to drive there to not qualify. They assured me that they could get me approved, so I took a chance and drove the distance. I should have prefaced this with the fact that I’m on a fixed income with not so good credit. I highly recommend R&R for us fixed income persons and they have a terrific warranty package that comes with the tires.

So I bought 2 brand new tires and went to another place and bought 2 used and the place took my new tires off and put on used tires. Thank you Jesus Heavenly Father God Answered my prayers and rnr tire came to the rescue and The people was amazing and  got me into some nice looking tires and rims. The really cared and worked with me. God Bless You all Thank You

Worst experience at a shop period. Never go here even if there is no other option. Went in for an alignment, probably didn’t do anything to the car. Didn’t even make it home before a tie rod almost came all the way off with my wife driving and my two daughters in the car. Now 9 mothers later I pull a front tire to replace a power steering line and my front tires that where brand new in march have belts showing half way around the inside. When I call the store the guy just gets defensive, total jerk. Am telling everyone I can to never go here, worst shop I’ve ever been too! Would give negative stars if I could.

GREAT place to purchase tires. Staff is very friendly, fast, and professional. I will be going back to this location for my next set of tire!

literally the worst garage I've ever been to
customer service has been volatile towards the elderly
I need to be in Texas tomorrow so I have nothing better to do but watch them work on my car. they got it in the bay quickly inspected quickly and then told me all the info I needed over charged the price but that's fine I'm in a hurry right. 2 hours pass no one's touched my car. so I call and ask for a time estimate wich they can't give me. for the next two hours I watch my mechanic help others and do 4 cars before getting half way done with mine and sit on his phone and stare at me while having his hands at his side purposely just slacking meanwhile I'm watching him I've done this job myself many times I know how to do it he's not using ppe he's not doing anything in the order it's supposed to be done and get this one of them is in pajamas. what a joke of a shop. I will never be returning here and I have plenty of business to give but not to these car quacks. avoid at all costs.

DO NOT GO HERE!

I went here on July 27 for tire alignment and rotation and to have my air filter and cabin air filters replaced.  Their mechanic, Nick, drove my car 3 times while staring at his phone.  I told the 3 people in the store that I didn't approve of that.  The people were the store manager, Shawn, Nick's dad, and another person.  They all laughed and said "that's Nick for you" which was also completely unacceptable.

The felt cover and 2 screws were not put back over my cabin air filter, so now the cabin air filer cover will not stay on (pictured on the floor).  Additionally, someone pulled back on the cover to the side of my glove compartment and snapped one of the clips.  So, now that won't sit closed and it's broken.

I have submitted 2 forms and 1 phone call through the Big O Tires contact form and it hasn't resolved the issue.  The store manager, Shawn, emailed with me a few times and his last email was "I am so very sorry..yes this is my fault I will get a hold of u tommorow" and that was on October 29th.  He did not call me and has not responded to the 3 emails I've sent him since.  I've also emailed Willis Automotive since they own this location, but I'm waiting to see if I hear back from them.

Moral of the story: the work is unacceptable and when they neglect and/or break something on your car, they will not make it right.

Edit to add to the "response from the owner" to again state that I've submitted my complaint to that exact website, 3 times as stated in my review.  Twice by writing it up and once through a phone call.  No one is working to fix their terrible service.

Was never helped. Had a 9 am appointment that I went in person to set up the day. Showed up and by 9:45 my truck was still in the parking lot. Since I had made other appointments I had to leave without my tires being looked at. When I asked why I was told that they had several on line appointments that came in for the same time. I guess they want to be an on line company.

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