Banco BBVA

It is a bank with a good mobile app but a bad account statement system, separation of periods and they even lie about annuities. It's a mockery. I canceled today. The National Army branch is nice. I wish this was your service.

Terrible service. They are too lazy to make property payments and they send you to internships. It is the only branch that denies counter service. The competing bank (Banamex) that is opposite. It provides you with the service without complaints, faces, or excuses even when the bank is full of people.

I give it one star because it doesn't give me the option of zero...
Last week I went to pay a $7,100 paperwork for government; It turns out that the cashier at window 2 does not know how to register the data as requested and I had to pay for the process again due to her ineptitude; They appeal that I sign correct data and indeed the data was correct, however the way in which I put the name does not correspond as requested and they are not responsible for that, they tell me that in a few months the government will return the money to me, with their hand on it. the waist is the one in charge or I don't know who Laura Lopez Hernandez is basically told me that it was no longer her problem and in a very despotic way she tells me if nothing else is offered to you... well, how is she going to offer me if they don't even solve me nothing... I see the rating that this branch has in general and now I understand why there aren't even people crowding the place on such an important avenue, due to its poor and rude service.
If you have to do a better procedure, go to Citibanamex or any other bank, there are many nearby.

Be very careful, I went to withdraw money and there was a kind of ruler attached to the ATM covering the money outlet, as I have already seen several videos, I did not move from there until I removed the ruler.

I have been requesting a branch change for more than a year and I don't see any progress.
Indeed, everyone walks around and no one attends, anyway, that's how it is in this 4th.????
Has it even influenced the attention in banks?

BBVA Bancomer Archimedes

Good number of ATMs but there are always many people

Hello. If they open at 8:30 am it is to serve at that time. Many of us are short on time. The first executive started at 8:48 am. The cleaning lady working after 8:30 and could not attend. Stop passing credentials to executives for account statements, a little respect to those who wait. The ticket shows a three-minute wait and I had to leave because 45 minutes later no one attends.

3:25 pm I was denied service at the Arquimides branch based on instructions from the lady who receives the user.
3:35 pm I was attended to in a timely and friendly manner.

The executives are very attentive and support you at all times

Now, since most operations are digital, there is less waiting time to go to the counter or to an executive

Always with special attention to the account holder.

On November 12 I was having trouble getting my ATM card to work.  A male employee was helping me. Somehow in the process he managed to get $7000 pesos out of my account then told me my card would not work in their machine. I imagine he transferred the money into his account as no money came out. My bank informed me since my ATM card was used I have no recourse. BEWARE !!

Very slow service and the executives don't answer much of your doubts, plus they close the ATMs all the time.

Very slow service and they serve with a bad attitude

Very good bank..... If I travel to the United States, can I use my debit card to withdraw money from the ATM? From a BBVA bank or are they not affiliated with the United States?

Bad branch, slow and poorly organized service. It is not possible for a service to lose 5 hours a day. Terrible service.

I was visiting Mexico and had to take out money from their ATM. The machine then swallowed my card and they would not return it. I spoke to their supervisor and she said the same thing.  This practically ruined my whole trip and experience. DO NOT USE THEIR ATM MACHINES!

Just because there is no way to give fewer stars!! The terrible branch, jammed with passengers and customers and only TWO cashiers serving when there are supposed to be 5 cashiers! Ohh and one of the cashiers serves all customers and the other serves companies!! Avoid at all costs having an account with BBVA, the service and attention is getting worse and worse but that is the mega tower that was built with the interest they charge!!! Disgusting bank!

The branch is no longer located where it says on the map, it is now located at door 8 and that is why I give it 3 stars because they make you walk like crazy. Fast and efficient service.

The branch changed its premises to a larger one, which allowed them to have 6 windows to attend, place chairs to wait, has three ATMs in addition to two automatic branches, which allows you to carry out operations 24 HRS and with confidence.

Terrible service, all their workers are very despotic when serving you, my worst experience in a bank

I have been working with this branch for more than 15 years, they always provide good service, lately it has even improved, they are very friendly and helpful, both from the moment you enter and at the checkout or in customer service. Congratulations!

The executive Lilia Cárcamo has terrible service, she did not give me support or clarify my doubts when I requested it, she is terrible at her job!! Very bad experience with that executive

Terrible attention from the cashier 2 executive, she sees the address of my procedure and automatically wants to help me find another branch to attend to me since she has a lot of work and is saturated! The problem is that someone asks you to speak to your supervisor and in a very cynical tone says I have the right to look for another branch!

Good service but a long wait to go to checkout, there are only 2 people when I went

Good day. A regularly quiet branch, perhaps because its staff makes an effort to support users, so service is quicker and the dwell time is reduced very appreciably. Everyone is very attentive and it is appreciated. I don't know if it has parking for customers. Thank you.

Actually very pleasent
Really busy but people help you out quick

Good service
Friendly staff
Great location

They always serve quickly and efficiently. What I have always noticed is that the receptionists interrupt the gentlemen when they are serving a client. They even pass each other in a rude manner and laugh scandalously...

It's Friday and without so many customers, a clean branch with ATMs and practices working very well. Easy to locate, almost in front of the Palace of Fine Arts.

BBVA

BBVA Bancomer Center Office

If you are an international trying to withdraw cash, this is practically fraud.
First they charge ~9 USD atm fee which is high, but then the exchange course is almost 15% off the official rate. The atm fee would have been fine but then the exchange rate is a joke.
Santander around the corner has a fraction of the ATM fee (~30 instead of ~180), and then you can decline conversion to get a fair exchange rate.

Good service, very little waiting time to be served.
And there is always someone who is guiding you for the procedure you are going to carry out 👍🏻

At the entrance the attitude of the staff, rude. To see an account executive you have to wait for them to finish their "meeting" so they can assist you. They take you a while to make a clarification, as if you had your time and availability.
Terrible service 😡 😒 😑

How about good evening... I know it's something that has nothing to do with money and the bank... Last night I went to deposit, I arrived on my bike which I left by mistake between 9 pm I hope If any of the security people were able to protect it, I will reward them 😔🙏I use it for work... I hope they have saved it for me... If not, then someone has already taken it... 😔😪

Excellent service, the staff is very friendly, they helped me to open an account and set an app, and some workers speak English, highly recommend!

The worst service in the world. They lie to customers by selling unnecessary options. It's a shame that the largest bank in Mexico allows these things to be done even though there are many complaints about this office. I had to go to another bank.

Good treatment starting with the security officer who welcomes you with a welcome, and the advisors and executives take very good care of you

If they help you with the machines they rush you and do it wrong, the ATM manager agreed to contact me twice to give me a solution and that never happened!

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