Banco BBVA

I put one and that was so that he would let me edit my comment, I uploaded a photo at the entrance and it says immediate attention hahaha, the empty branch seems like a joke and I still had to wait for them to attend me on time, I left, terrible service, I closed that branch apart from that They rob you leaving as if the thieves knew about your movements, they even know how much money you took out. At least remove that ad and pay attention, in fact, I propose that you no longer visit this branch and thus get it closed so that your workers have a lot of time to talk. from Bancomer

Disastrous service, they leave you waiting and do not solve anything, they should change personnel who are better trained and not people who spend their time on their cell phones, eating, flirting and talking. 🤮🤮🤮🤮🤮🤮
In vain in the place where they are.

They are a bunch of inefficient people, no one can help you, incompetent people, if they can, avoid coming to this branch.

I have always been a BBVA user (formerly Bancomer) but this branch is the worst, the executives take a long time to attend and do not resolve, the lady who assists me, I don't know if she doesn't want to or really isn't qualified to help me, the current manager Their customer service also leaves a lot to be desired, more than a month ago I sent an email and to this day I have not received a response, for reasons of security and respect I do not give their names but I hope the corporate company pays attention to the poor service they provide its employees in this branch.

Terrible customer service, it takes more than an hour for an executive to attend to you because they are talking, eating... those who receive you at the entrance do not help you

BBVA Bancomer National Marina

No trash bins. Useless “only paper” ones

They have a platform that prevents visibility towards boxes and the intention is understood, however, it is a small space and if you want to stay standing you will be bothered by an ape who does not understand that you do not want to be seated, until you look into his soul. then he shuts up and goes into his burrow. By the way, if you care about security, change the keys to your doors. They look at each other while you're sitting waiting for your turn.

Terrible branch, they have you waiting for more than 1 hour to be told that they can't do it, and only one executive to serve when there are 3 places and on Wednesday the director of the branch was not there and he arrived until he wanted.... They send the executive from the window and no one knows what to do...

Always very clean and their ATMs always work

Terrible attention from the executives, they responded in a very arrogant manner and did not help me at all, on the contrary they sent me to my mobile company when the problem from the beginning was with the app

Terrible service both by phone and chat
They are useless!
The executives as always are all useless

Having been with BBVA for more than 10 years, seriously thinking about changing banks.

I think it's very good, it's a bit hidden but that's the good thing because there aren't many people in the lines and the branch workers are very friendly.

The waiting time is very short, the attention they give you is cordial and they answer your questions with respect and efficiency.

They always serve you well but when you go to the cashier and they have already closed they only keep ringing their alarm which is very, very annoying

The worst bank in Mexico, without a doubt. They charge you stratospheric commissions for everything, any type of movement you make. How can it be that they charge $20 plus VAT to make an international transfer? And I won't even tell them if you try to have cash abroad. They are all charges for everything, if it were up to them they would even charge you to breathe oxygen in their branches. THIEVES. Not happy with that, their customer service on Twitter is rude, I asked them a question and they said they would call me and they never did. What's more, in the following messages I sent them they continued to ignore me, even in the tweets I published directly on their Twitter BBVA México responds.
My father and I are tired of your terrible customer service and all the fees you charge, so we have decided to close our accounts with you and port it to a bank that treats us better. They are no longer going to get rich from us. SEE YOU NEVER

Good morning, I would like to know if you can have access to the tower as a BBVA employee?

If you know someone who works for Bancomer, they can invite you to the guided tours, it's an impressive place.

One of the tall Towers in Mexico, without a doubt the new icon of modernism in CDMX.

I went to the branch to make a deposit and they told me that through the cashier I told him that I was unaware of the process and he told me that there was a person to support me and nothing. There were also several people waiting for total support that no one had and it makes me very annoying and Rude of them to still be the account holder and make you wait. I better recommend that you go to Banamex, better service in everything.

I went to request a personal loan, they told me that they would give me a response in a while, it was 3 o'clock, we returned and he said that until Monday, he commented that we could call him at the time that was necessary to know the process, he arrived on Monday and he NEVER EVER answered , but no one in that branch nor the director, what bad service, so why give a contact, why give a “service”, and we were even more surprised that the director did not answer a single call.

I went to make a deposit to a specific account and the teller made it for the wrong account, I lost $1,900 because she sent me flying saying it wasn't her fault. I'm still in the process of getting my money back.

The employees at that branch are useless and good for nothing, I have been twice and they cannot do something as simple as sending my account statement to my email, since for some strange reason it stopped arriving at my house. They ask for your INE, fingerprint and signature, they ask you to install their application and spend your data (at no time are they kind enough to offer you the bank's Wi-Fi), all so that in the end their terrible application fails and they can no longer solve it for you NOTHING. So what are the staff there for?

Very good for the cashier, the area is large and therefore the waiting times are short. What can be quite an ordeal is the waiting time for services at the bank because the flow of people is almost always large, but the service is good, friendly and decisive.

BBVA Bancomer North Canal

I went because my account was canceled for not using it, it was a long and complicated process that without the support of the staff I would not have achieved. It is to be admired the professional, friendly treatment and empathy they had with me, a friend's treatment, truly a pleasant and easy experience Thanks to the training of the staff, especially by Advisor Marco. Delighted with the facilities, treatment and staff.

Of the worst!!! The service is terrible at the entrance, a lady with disgusting nails told us that our problem could only be solved online and there they couldn't do anything at all!!! The good thing is that I don't have an account there but my friend does and he didn't even have the right to have an executive tell him the same thing but behind a desk!!! If they are going to send you away even with politeness and style!!!

I went at a time with a lot of people on Monday but the customer service was undoubtedly very good. I left with my problem solved, when despite the wait in consideration I think it was not long and the attention was personalized and fast.

It is a place where everything is done quickly, it depends on the users there are, the people who work are friendly and have a lot of empathy

I have never had an issue at that branch and everyone is always very kind and helpful.

Terrible branch, very lazy employees make very stupid excuses for not working, that a power cable was stolen and they can't work after a long time, they serve you... and then they turn off the light and tell you that the system went out. .. ha ha ha...
😱🤪 I went to collect a payment order and they force you to open an account with BBVA, and in other branches if you don't have an account with them they pay you in cash

It is incredible that they charge $50 for account statements, and also the service is lousy!! They face you as if you were doing them a favor, additionally they limit you to only 4 operations at the window. You take your days off to go to the bank and you can't do anything!! And it's worth it. IT IS THE WORST BANK GIVING SERVICE!!

Mr. Ramón and Mr. Conrado assisted me in the best way when replacing my debit card and when applying for the credit card.

The branch has a lot of people at its ATMs, but there are almost no people inside the bank

It's not open, don't waste your time coming. This branch opens every solar eclipse. Better to go to the branch that is in Palma and 5 de Mayo.

I just went to make a payment for the school or try it, but the lady who gave the shifts didn't let me do it, because she told me that I could do it in practice and I tried to explain to her that the school and its page tell me that it is necessary to do it in Ventallia, but even so it didn't let me and I tried it in the practice, but it didn't let me and I couldn't do it or go to another bank because it was already closing time and I was left without making my school payment

They are slow, they don't do what they should do, I had to do the rest and they left the job half done.

The service is slow, and when the bank closes, the ATMs are not available because there is no separation between them and the entrance of the bank.

Bad experience. It is not the first time that has happened to me in a bank branch in which the person who attends to take appointments does not pay attention to what you are requesting, he takes an appointment for the sake of taking an appointment. After waiting for more than half an hour to go to the window and they say that the procedure I want to carry out I cannot do it at the window because I did not tell the colleague at the entrance and the annoyance is immediate since they do not listen, they do not pay attention. The lady asks a colleague to help me and he doesn't pay attention nor does he know what to do. In reality it is not the branch, it seems to be the bank in general.

Great service from the executive Ivan Cedillo and the director Jose Argenis. They don't care at all about customer service, they don't follow up, they ignore messages, they ignore emails. They don't care about anything, very bad attention and bad bank. Many problems.

I went to make a deposit at the window and the
The service was good and very attentive, they follow all the measures and the site is clean!!

There was no good attention from the executive, he was like annoyed with the desire not to work

Incredible!!! Service of 10, they are fast, friendly, they explain everything very well, they focus on exceptional customer service!! 5 star experience 🌟

BBVA

Horrible customer service exprience, came here to open a new bank account, the rep at the desk told me I only had one option and it had a minimum balance requirement of 4,000.00 pesos. I requested other options as that one did not work for me, and he very rudely informed me that is the only option they have for an account, this is obviously not the case according to bancomers website and common banking sence. I do not recommend this location.

ATM machine DOES NOT WORK!
It says it accepts cirrus, plus, visa, etc, but does not allow you to withdraw and blocks your card.
I was being able to withdraw from other banks, but this Bancomer machine blocked both my cards.

Very very bad service. To renew debit card 2 times at the branch, re-tinted card at the ATM and a total of 4 hours at the branch to finally have the new card. I have never seen such bad service. And it is reflected in the Google comments but they do nothing to improve.

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