Banco BBVA

Bad experience. It is not the first time that has happened to me in a bank branch in which the person who attends to take appointments does not pay attention to what you are requesting, he takes an appointment for the sake of taking an appointment. After waiting for more than half an hour to go to the window and they say that the procedure I want to carry out I cannot do it at the window because I did not tell the colleague at the entrance and the annoyance is immediate since they do not listen, they do not pay attention. The lady asks a colleague to help me and he doesn't pay attention nor does he know what to do. In reality it is not the branch, it seems to be the bank in general.

Great service from the executive Ivan Cedillo and the director Jose Argenis. They don't care at all about customer service, they don't follow up, they ignore messages, they ignore emails. They don't care about anything, very bad attention and bad bank. Many problems.

I went to make a deposit at the window and the The service was good and very attentive, they follow all the measures and the site is clean!!

There was no good attention from the executive, he was like annoyed with the desire not to work

Incredible!!! Service of 10, they are fast, friendly, they explain everything very well, they focus on exceptional customer service!! 5 star experience 🌟