BBVA

Terrible customer service. Despite having the office with more than 10 people waiting, the director did nothing to help speed up the process and they only had one operational window.

What was missing, you called your bank and a voiceover also popped up. Where has human contact gone? What happens with clients who are older and do not understand new technologies? Hire people, if you need personnel, because banks only add profits. DISAPPOINTED.

My experience has been peculiar, and I went to exchange dollars for euros a minimum amount, my foreign wife with a tourist visa at the moment, to exchange currencies they required a residence permit and NIE to open an account and exchange 1700 dollars, Like doing a favor when they take their commission for the change, an inelegant treatment towards a possible client, coming to talk about money laundering, without knowing the origin of the money. And putting the people in front of them in between. Which leads us to think that a citizen of the USA comes on vacation and has to reside in Spain as an obligation to buy euros in a Spanish bank, unthinkable in any country in the world and speaking of such a ridiculous amount. When in customs up to 10,000 dollars can pass without being declared according to the treasury, how do they change it? Inappropriate treatment and with demands that are a little outside the regulations of the Spanish treasury itself. Inadvisable branch and unprofessional treatment considering the entity that it is in Spain. The obligation to have a bank account to buy euros I see even as illegal, it would be necessary to see it in the regulations, even so, a quite inappropriate treatment.

I have just received the most inhuman and degrading treatment I have ever suffered, the supposed "director" of the office has expelled me from there, apparently, for not having time to explain a series of doubts to a person with a mental disability. Said "lady" with a classist and exclusive tone has limited herself to laughing in my face. I beg the competent authority of BBVA to remove this disastrous "worker" from her position. Violating the weak and the different is terrible, I hope no one ever has to go through this situation.

In this Arroyo del Moro branch, they are very unpleasant to deal with. You do not receive help from them if you have any questions, we all do not have knowledge of applications. After waiting for my turn, they tell me that I have to do that and to step aside. Despicable.