BBVA

Bad experience, €75 in commissions for a small detail not mentioned or omitted, on purpose? We will not think badly of the girl...account closed as soon as possible but they take that money...a disaster

Every time Very bad experience. Slower, lack of staff to serve customers. Better not go.

What I didn't like are the manners of the person at the window, she talks to you in a way that makes it seem like you're bothering her... For the rest, well, like most banks, they don't think about the elderly , who do not know how to use the ATMs with the card, nor with the passbook. They must trust any of us who are there. A disaster....

Have these people from BBVA become idiots?

Charge 2 euros for withdrawing money from your own account!

Please friends, flee from that "entity"
YES, with lowercase letters and I am being very generous and even politically correct by calling them that.

The street ATM is out of service more time than it is working, I'm already a little tired of having to go through several times to enter or withdraw money, and once he swallowed the card and because of work I couldn't go get it from the office and I They charged 4 euros for a cashier error. In short, every day I become more dissatisfied, 5 minutes ago is the last time it won't let me perform the desired operation.

I think they will soon lose a customer if this continues.

Terrible attention from the staff of this office to

On weekends the ATMs inside close and only the one outside is enabled, forming long queues to use it (like the one in the photo I attached). Normally on Saturday the €20 bills have run out and you have to take out at least €50. In addition, the ATM is very old, it is very slow and there is no way to withdraw money with the NFC of the mobile.

I just tried to withdraw money from the ATM. They do not work. According to the employee, the problem is that they don't have a line on the street.
My problem is that every day we have fewer ATMs, the distances are very long, the services are worse.
The man who came out to tell me that it wasn't working didn't like me telling him that Ami doesn't give me service on the street but the bank does. That he was tired of wasting time and bad service.
He left with an inappropriate and somewhat contemptuous gesture.

Unprofessional, lazy staff, and with no desire to make things easier. To make a payment from the Tax Agency as a collaborating entity, BBVA refuses to make the payment charged to another entity.
No wonder they have fewer and fewer customers. I can't wait to leave definitively with them, so they have the minimum of me, which I would like to be 0. Any other entity is better.

Poor attention from the office manager. It tells me that I can purchase a product through online management and once I try it is not possible.
BBVA = abusive commissions.

Because you can't put 0. To them and to the bank in general. With a will, they have forced us to sign a management "order" of 170 euros plus VAT to process the documentation that we had already done with our agency. If you do not accept, they will not transfer the money to you. A month after "swallowing" the "order", we are still waiting for them to release the money. By the way, from a client who has been with that bank for 50 years. As long as they don't release him, they negotiate with him... If this happens to you too, the body responsible for complaining is the Bank of Spain, because they will tell you to file your complaint there. That one is useless, because it is internal and they are going to reject it. You will not be able to deal with anyone, because the employees refer to the fact that all of this is handled by "legal services", which you can only contact by email and who do nothing other than respond with predetermined templates. It is a shame that this happens and is allowed, because I don't think there is anything sadder than stealing from a deceased person and taking advantage of the heirs in a time of mourning. I hope their consciences do not let them sleep, although it is unlikely. And I also hope that they will be among those dismissed in the employment regulations, also unlikely, because only those who have no conscience will remain in this nest. Good luck to all of you who find yourself in the same situation.

I give you 5 stars because it couldn't be more. The cashier boy, a dark-skinned boy, couldn't have served me better!
I came from the Sestao bank where they did not want to serve me and here they treated me without any problem. You have helped me a lot, thank you, millions 😇

Impossible to contact the number that appears. A recording skips, which basically tells you that if you want to do an operation, do it from the app. If you want an appointment, you can also catch it from the app. If you want to contact the office, wait... And they hang up on you. Incredible. I don't know why they put the phone number if it's worthless later

Poor service. Only one person serving the public and a lot of staff sitting in their comfortable seats swarming from one side to the other with no apparent work and turning a blind eye to the huge queues of customers. It's very bad if looking after a computer comes before looking after a human being. Terrible performance and very dehumanized.

Friendly treatment, good explanations about the products to consult/contract, Jeniffer helped me.
Appointment is required.

Terrible customer service. They should think about starting to treat customers better (without exceptions). I don't like people who are classists and believe they have the right to look over their shoulders, and even less do I like people without empathy. Horrible treatment at the window. I would avoid going in to do business in this office, it is a waste of time. A shame.

UPDATE August 2023:
The two ATMs are continuously “Out of Service”. They make my mother pay €2 to withdraw money at the cash register. BBVA should inspect this office, since it is nonsense.

Making a 74-year-old woman go from this office to the Obispo street branch for a query at the cashier about the expiration information of the card is to have very little desire to work.
When it closes, it won't be much missed either.

Cláusula Suelo Badajoz

A year ago they helped us claim our floor clause, now they have helped us claim the interest we have paid on our credit cards and the truth is that we did not expect to recover so much. The treatment has always been super friendly and professional, it shows that they care about their clients.

Great work by the entire team. you are fantastic

Until now I was happy with the treatment of my manager, María. I don't know if it is no longer in that office, because they haven't told me nor have they changed my manager in the application. We went to solve a problem and the gray-haired man with light eyes who attended to us, who I will not give his name out of politeness, could not have been less empathetic, in addition to being arrogant and a little unpleasant. We were also trying to solve a problem with the application, which this man had no idea about, nor was he interested, and, without having solved it, he told us that "you have to go upstairs" and left us there. You still have to have a million-dollar account so that they pay you a little more attention. Of course, I will look at other banks where I can keep my accounts.

Zero attention from the assigned manager, we have requested its change on several occasions, to which they respond that it is the bank's policy to assign it, with no possibility of change. We wrote to him on June 28 and to this day he has not answered, IF YOU WANT A BANK WHERE THEY LISTEN TO YOU, THIS IS NOT IT!

Little kindness in general and absolute contempt on the part of a lady called Mamen, from table 7. She is unpleasant, arrogant and 0 professional.

No service, terrible customer service. You are going to solve a problem and nothing more than making problems by appointment, telephone solution, let's go what it has been. If they work little now less.

The humiliating treatment of some civil servant clients is impressive, with a payroll, a mortgage study is requested and we are still waiting for the lady in the office, 3 months and she has not deigned not to call, I take my payslips to another entity, 3 payslips of officials, shameful this bank.

My wife and I had chosen BBVA to open our account here in Spain, because we had seen advertising and commercials aimed at people who are digital nomads, my wife and I received our payrolls from Brazil and the United States, when we went to review our account, we still With a high amount, they did not want to accept our payroll, and they said that they would have to classify us as homeowners, that is, without a job, we rejected it and chose another bank that treated us with respect and credibility. If you are a foreign investor or an immigrant worker who receives your money through Twitch, Instagram, Google and any other unconventional means for them, avoid this bank and look for a bank that values ​​how professional you are!!

They have not even said good morning to me, after being there waiting for 20 minutes, nor have they asked me what I needed and I have asked them to pay the ITV model 50, they have told me that they do not have a cashier service, and that this procedure It could only be done in another office here in Badajoz until 11:00, it's like going to a bar at 1:00 p.m. ordering a coffee and being told that breakfast is available from 7:00 a.m. to 9:00 a.m. A very unpleasant experience, terrible attention, the complete opposite of my office in Jaraíz de la Vera. I have not put in a complaint form due to lack of time, but I will return.

Little personalized attention. It does not have cashier service and they always tell you that you have to make an appointment.

If I tell the truth? If it weren't for them that they advance my pension,. I would not live So I advise you to change to BBVA,

I pass by every day... I only went in once, there are homeless people sleeping at the door in winter

2 absolutely efficient and professional workers. Dolores, there is no procedure that cannot be resolved, and also efficient and quick in the procedures. And Loli, with careful and professional attention.

The careless treatment of the agents by telephone in Badajoz is shameful, I am a client and I took my son as a client, I wanted to take my wife as a client, all officials, it took a month for them to inform us about a mortgage, when it is not there Free girl, she's on vacation, she hasn't done anything, she doesn't call and we'll have to go to another bank, we're sad.

Only 1 cashier, a man who has been there for many years and who is the most incompetent and rude thing that exists. Laziness level 10, laziness, slowness on purpose, it is clear why this employee is not normal. I don't know what he's doing there, sincerely it gives the bank a very bad image. If you have to do some cash management, do not go to this branch.

An hour waiting and the computer breaks down. Lots of people and only 2 to serve. It's not serious. No wonder I have benefits, personal lack

Be very careful if you are going to open an account with this entity, the commissions are abusive, come on... a real robbery. Of course, I recommend if, even with the warning that I give you, you want to open an account in this bank, that it is an online account, since it is free, and thus we all contribute so that they do not need to have employees or offices . All the best.

Incredible! What a formality, I have gone to the bank twice in the last month and both times it has opened late, once the lady at the cash desk was late (20min) and once again she is inside and quietly keeps the door locked until 9:20. Part of the fact that kindness is conspicuous by its absence, what an unfriendly lady. Customers time is also important.

The director takes little care of the clients, does not respond to emails or is interested in the queries that are raised. In short, I think BBVA is a good bank but the director of astrabudua leaves much to be desired compared to the previous ones

Horrible lady at the counter (checkout), bad faces, gossip... Bad manners...

I want to show my satisfaction with the atton. from Óscar, Director of the Astrabudúa office for his kind explanation! I hope his behavior is ""contagious"
Thanks Oscar!

The attention of the counter is shameful, only to cancel a card, speaking in bad manners

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