Walmart Supercenter

I recently went in for them to replace all four of my tires, we had some problems getting the appointment set in stone and that wasn’t anyone’s fault but technology, I finally get my car in and I wonder around the store as I’m waiting for my car to be done. After the service I check my receipt and they charged me for TWO warranty’s that were NEVER discussed with me (it literally says on the back of my receipt ‘our promise to you, we won’t over charge or do anything without talking to you about it first’ more or less) causing me to pay out an extra $100 and they didn’t even use the tires I bought offline so they almost charged me for another full set, will definitely be going elsewhere for car maintenance from now on

Always have what I need here. Today I came to find some Christmas presents for my son. And got everything I wanted and more.

This store has REALLY gone downhill.  It's difficult to find anyone to help.  At least until you go to the check out.  SELF-CHECKOUT! Because there is very rarely an actual employee working a checkout lane.  Instead,  they stand around the self-checkout area in groups of 4-6, playing on their phones.  On the rare occasion that they pay any attention to the customers,  its to stand over your shoulder as you do their job for them while they get paid for doing absolutely nothing!!!

This store deserves a 0 rating. They are severely understaffed. The cashier's are so slow it seems they are trying to get the shoppers to self check out so they won't have to do anything. There is practically no one on the floor to help customers, and if you are lucky enough to find someone they act they are too busy. Wal-Mart needs to shape up and serve the customer better

This is the best Wal-Mart that we have shopped. Today, there were SO many employees stocking shells, so many employees offering assistance, so many employees appearing to actually enjoy their jobs. This is the only Wal-Mart I ever want to shop.

Harbor Freight Tools

Minus the homeless people sleeping outside the planned parenthood next door it was a good experience because it easy to find what I needed because of the helpful staff.

This is a really nice store. It has a very extensive selection of tools that you don't find in many stores.

Nice staff that answered our questions and got a discount added to our final bill. She was friendly and professional.

Bought a table saw just under three months back due to older one going caput. Well I bought the wrong size blade and I called them and they allowed me to replace it with larger blade small cost. Very friendly.

Awesome found everything that I needed. And even greeted as I walked in the store very nice.

Midas

This midas is the best. Briar took great care of me! Great customer service. He was patient and kind dealing with my many questions. They got me in for an appointment right when I needed one, even though I asked for a very specific time. Got me in early. I’ve come here for years and I’ll keep coming here! Thanks ! :)

Getting my car tires fix for the first time at Midas. They have a great customer service. I like that they done really quick. I didn’t have to wait for so long. Great people and love the good job. I would recommend everyone coming here for the car fix or other issue with your vehicle. They did really awesome.

I am absolutely floored by the amazing and quick service I received this morning. My oil change and tire rotation was wonderful.. so happy I chose this location.  Y'all are so awesome!
Enjoy the donuts and have a great day!

Chad was very accommodating and very personable when getting me in on a busy holiday weekend.  Claire has worked on my car before and I was glad to see her here working on my car again.  She is very detail oriented and noticed a part that needed replaced and they took care of it right away.  They provided pleasant conversation while I waited.  Very welcoming and clean shop.  I prefer to come here over my dealership.

Great job by the Midas team!! Despite being short staffed for a busy Saturday everyone was friendly & helpful. Jam did a great job on replacing my oil pan and Chad was helpful with all my questions. Great experience!!

RNR Tire Express

Best Tire shop in Des Moines for New Tires Rims Suspension alignment brakes they do a lot of things the people are very respectful and they treated my vehicle like it was their own.

All I can say is this is a great place to get some new grippers on your vehicle. From the selection to the service Im extremely happy to give this place a 5 star review. Took my friend in to shop around a little and these guys remembered my name. This place is going somewhere I WOULD DEFINITELY RECOMMEND

Great looking store with a huge selection and helpful staff!

Mechanic places get bad names. This is one of the places that gives it the best name they're respectful. They're what they're doing.
Prices, it is very reasonaboth. They take care of your cars and being a car guy and a detailer.  I appreciate on what they do. They take good cere of your vehicle. Cause we all know Our vehicles are more like family. I'd recommend them to anybody anytime.

They are very professional I was very depressed this morning about my car breaking down on the high way due to my tires being flat I got a called this morning from Ruben and when I went to the shop I was very impressed the place is neat and I got help… selesa was very helpful today she made me understand everything and make sure I know what she was talking about I would recommend this place to anyone, they deserve more then 5 stars because of their customers service

The UPS Store

I had an appointment scheduled for a notary appointment made the week before. When I showed up at my appointment, I was told they wouldn’t be in for at least 2 more hours. I understand it is a busy time of year and things come up, but an email about rescheduling or cancellation or an apology from the person working would have been greatly appreciated before driving from out of town.

This store use to be great but somewhere along the line it changed ownership. The new employees are friendly or welcoming, and very unorganized.  I recently shipped legal documents to my son in Mexico.  The first gentleman who helped me had no clue how to send international packages so he had someone else help me.  I handed my phone to the gentleman multiple times so he could put in the address (off the Google Maps that I had opened), my son's full name, and his phone number.  He said i had two options,  1 was $255 and would get there that Thursday and the other was $242 and would get there that Friday.  I thought that was expensive but went ahead and shipped it with guaranteed delivery for that Friday.  I noticed the address was a bit different than what Google Maps showed so I brought it up and was assured it was entered correctly just the computer prints it that way but it wouldn't be an issue.  After walking out of the store,  I decided to go back in and take a picture of the label. The box had been put on the floor away from other packages while the label sat on the counter still. I took my picture and had a lady attach the label before leaving.  I called UPS after I left to see why it was so expensive and was told that the UPS store is not apart of UPS itself and if I had shipped through UPS directly for the same delivery it would have cost $119 but there were cheaper options.  The following Tuesday my package still hadn't arrived so I called UPS again,  found out the driver couldn't find the address even on Google maps the way it was entered and the phone number was put in wrong! I got everything fixed and asked when they could get it re delivered.  I was informed it would be easier to have my son coordinate that directly with the Mexico branch as he lives in a town that is not on the normal delivery schedule. He was told that would look into it and call him with a date, but that he could always pick it up himself if he needed it fast. The package was already a week late, so he went and picked it up 3hrs away from his town! I called UPS to inquire about the guaranteed delivery refund.  They said I was eligible but since I shipped thru a UPS Store, I would have to do the claim thru them. I went in and they seemed hesitant about helping me file the claim. I left with the understanding that the manger submitted my claim and would call me once it was processed.  It has been a week and I still haven't heard anything!

I have been with the UPS store on Fleur Drive since 1999, using both their mailbox and shipping services.  Ankush, the new owner, is the nicest and most helpful owner there has ever been at this location.

When I stop in to pick up my mail the employees are always very friendly and responsive. They converse with customers and seem to truly enjoy what they do even when it is very busy.  And shipping is a breeze! They make it easy to get my business done so I can quickly go about my day.  Great people, great place!  Thank you, Fran Y.

I didn't realize until I got to the UPS store that I needed to have my return package for Amazon. I purchased packaging material there and the gentleman who helped me with my purchase took care of packing it for me. I really appreciated that he went the extra mile for me!

DO NOT! I REPEAT..DO NOT SEND PACKAGES FROM THE UPS STORE #1983 on Fleur Dr. They are thieves and will steal your packages and create new labels to put into the tracking system without the package actually being sent! When I contacted the stored to inquire about the 2nd label that was created and when the package actually left the store. The person who answered did not respond just sat the phone down on the counter and after a minute hung up.

Just as others have stated, they refuse to honor pre-paid SHIPPER packed packages and insist the sender is responsible or subject to their made up charge.  I do not like to leave bad reviews because according to the man who stated their policy, he independently owns this location.  I would be happy to support that, however, I could clearly smell alcohol on him and that leads me to believe he makes up his franchisee rules on the fly.  I am shocked nobody has turned him in before now and can only hope he has time to sober up before he leaves.

First, let me say I have never written a poor review of any business - until now. I went in today and was told the charge to tape my package was $4. $4 for tape at a shipping store! I left, went home and taped it, and returned. Then, they could not scan the code for the label I had on my phone. While standing there, I received a new code from the vendor, and that one did not work either. When I say they were completely unhelpful, that is an understatement. They just kept saying, “That’s not our code, so I don’t know” over and over until I left. They did not spend one moment trying to solve the issue. Ironically, I went to the Urbandale UPS Store and they knew immediately how to handle the label. They were so kind, polite, and helpful. Beaverdale UPS lost all of my future business today.

Came here with a package and a pre-paid label in hand. They explained that they charge $4 to tape the label to the package. Not kidding… it’s an extra $4 charge if you want them to tape the label (that you printed out) and affix it to the package (that you assembled). I’d rather drive the package across the country myself than pay these guys $4 for a few inches of tape.

This place was actually great. I walked in and they were slammed busy. i said "oh boy its gonna be awhile. i better block off my afternoon". then i read some mantra on their desk about how they love their jobs and their customers etc etc. and said to myself "hm thats kinda cute. i wonder if they practice what they preach or if its just corporate team building jargon". turns out, they do. the people working there had an energy that said they were there to help. they were turning and burning people lickety split. 1 girl even came from behind the register and started serving extra people without a register. she saw what needed to be done and did it. and as a result of their hard work and positive attitude, i was out of there fast and happy. that is what business is about. nice!

I’ve been stopping here since we bought our house a few blocks away 8 years ago. I’ve done shipping, returns, and printing. The staff is ALWAYS friendly, helpful, and gracious. Even during busy hours, or busy times of the year. They are ALWAYS professional, and usually with an added dose of kindness. I don’t know how they built such a wonderful team, but every person here is lovely. I’ve never had anything less than *excellent* customer service. I won’t go anywhere else!

O'Donnell Ace Hardware

I stopped in over the weekend because I was looking for Mrs. Meyer's Acorn Spice hand soap. I called the University location because they're closer to where I live, but the helpful woman who answered the phone, told me that the Beaver location was the only one of their stores that had this particular scent.

So, I headed over here but I couldn't find that scent. A young employee asked me if I needed help and I told him my plight. He checked and said they had six in stock somewhere in the store. He went to look for them. A short time later he came back with someone who I assume was the manager. He assured me they were looking for it. They just didn't know where in the store they were. After some time later he told me he couldn't find it but he offered to take my name and phone number and would call me if they found it. I thought that was very nice of him to do that. I've never had any store manager do that before. I was very impressed. In fact, when I haven't been able to find a product in most big box stores and ask an employee for help, they usually give up after 30 seconds and tell me they must not have it if it's not on the shelf and don't even check in the back for me.

But my visit wasn't a total loss because I found my all-time favorite Mrs. Meyer's hand soap there—the Iowa Pine scent. I felt like I struck gold. I have never been able to find any of the seasonal scents (which are way better than their regular scents) in any of the big box stores like Target. When I looked on the shelf here I even saw more seasonal scents than I've ever seen before. I was in hand soap heaven!

I was very impressed with how clean and bright the store was. They have a large selection of Yeti tumbers and coolers, too. I love this store! I wish I could give this review 6 stars. These guys know the true meaning of excellent customer service; something that is sorely lacking in most stores these days. I will definitely be a repeat customer.

An awesome neighborhood hardware store. They usually have everything I need. They are always friendly and helpful. Highly recommended. Great people.

I bought my Ego mower here and had great customer service at the time of the sale and with a warranty issue

I am done ordering online from this company. Whenever it says so many of an item in stock, then
when order is completed and card charged, I get an email saying item is out of stock.
This has happened several times.

The staff was extremely rude and couldn't be bothered to help in any sort of capacity

Johnston Ace Hardware

The older man that works the cash register thinks it’s okay to call women with short hair “Sir”. Then when he knows he made the mistake, doesn’t apologize. He just grins. It wasn’t clear to me if he thought he was funny, or if he was just ignorant. Either way, it was hurtful and rude.  I would be willing to bet that he doesn’t call men with long hair “ma’am”! They clearly do not teach customer service or how to actually be helpful in this store. Also, the prices are unnecessarily high. Will not go back.

Never had any issues! Went to get coating for the Cornhole game I made for my bf and wasn’t even sure where to start. I had a product and the staff helped me took for it. He also provided other suggestions and was very knowledgeable. I was carrying my 2 year old and he carried my products to the cash register. Very friendly staff!!

Unmatched service, I am in there several times a week for service on chainsaws chains, etc.. They always get the project completed in a timely manner and communicate throughout.

Love these guys.  I hope this location stays open forever and ever. It's truly a great store.

As soon as you walk in, they ask if you need help.  I always need help, and they are lifesavers. Literally. They made sure I got the right WATT light for my aquarium so my fishes don't die.

Best customer service, and good quality work that they do for a lawn mower always have a happy face on to Green in the store

Needed a new auto repair shop I could trust. I read reviews online, but knew it would be better to go in person. I made my appointment online for an oil change and for them to look at my brakes. They were quick, explained everything and answered my questions. I look forward to coming back.

Midas on Ingersoll has been my go-to for oil changes they also include a tire rotation and fluid top off with every change. Never had problems and recommend them highly!

Very friendly and knowledgeable. Called me with suggestions for 100,000 mile maintenance. Was not pushy. I gave my OK and was taken care of same day.

I don't usually like giving kudos for a job done right because it should be expected. but that is rare now so it appears above and beyond. The window of the waiting area you can see basically everything, which I saw them actually be thorough in the process not skipping out which I have experienced in other shops to find out later it would have been beneficial.

They were also very friendly and let me know the status of everything they checked without trying to pressure me to do anything more than I had to.

I've been coming here for many years for routine stuff and always had great service. Josh, the manager is always nice and on point. got an oil change within 15 minutes this time (just call ahead in case they get busy)

Southridge Mall

I mainly shop Target. They have some things no one else carries. The greeting card section is incredible! The children's section is huge. I enjoy home decor the most.

About be this location an A- because of their and so much was against them. Bank of America is a great add, from the west. Also l, the VA create themselves a spot using the back wall of the old Toys’R’Us.

Model train in mini design to inherrit a job well done arts and craft a specific Idea of how to design future engeneered plans of marvel.

suspended to aquire the ellaborate inquire on how to add renovations and provide more tourist, also customers and general ideas such as $5 below or 99¢
stores .only to make effeciancy out of no tax possibities to come . #2325 2023

Love what little of stores they have. My go-to place is Marshall's.

Not a mall anymore. Just a bunch of stores gathered in the same parking lot.  You have to go outside to get to a different one instead of being comfortable in a climate controlled building.

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