Westlake Ace Hardware

Reggie would not take a return, on a couple of PVC fittings because they were from a different Ace location. I asked to speak to a manager, he said he was the manager then told me to get out. Guess that's the best customer service you guys can manage, hang in there.

Westlake Ace is what you expect a neighborhood hardware store to be. Very friendly, professional, and helpful staff, reasonable prices, and they always seem to have what I need. Hard to ask for more, especially when the free parking is right outside and just off the street.

You Need It - They Got It! And they'll go that extra THREE MILES to serve you (including giving you a jump-start if your car goes ☠️!)

I used to go here all the time when I lived near by. I was disappointed in the selection of cleaning supplies. They used to have things that were hard to find. Like formbys & spic & span powder. They're no longer carrying these items

Went in for a saw that says I can pick up today on Ace’s website. I asked an employee for help finding it, he was gone for 2 minutes and said he they didn’t have it. I told him it says I can pick up today if I purchased online, he walked away for another minute to check “the cage”.. why wouldn’t you check that the first time? He again told me he can’t find it and they must not have it.  Won’t go back.

Brown's Shoe Fit Co.

I recently visited Browns and purchased my first pair of shoes from them. To make a long story short, I was very impressed and definitely will return! Within minutes of entering I had my feet scanned and was looking at shoes based on how I stand. My back pain in slowly going away everyday!

A wonderful selection of high quality and fun footwear. Boots, running shoes, Birkenstocks and more! The Brown’s shoe fit team provides exceptional service and expert shoe fittings. Kevin C is the best in the area to fit you in a pair of running shoes that match your foot type, gait, etc. Highly recommend!

I recently had an exceptional experience at Brown's Shoe Fit Co., thanks to the outstanding service provided by Kevin. From start to finish, Kevin went above and beyond to ensure that I found the perfect pair of shoes.

Upon entering Brown's Shoe Fit Co., Kevin warmly greeted me and immediately made me feel welcome. He took the time to understand my preferences and needs, and then proceeded to guide me through a range of options. Kevin's extensive knowledge of footwear was evident as he shared valuable insights about each shoe's features, benefits, and suitability for different foot types.

What truly impressed me was Kevin's dedication to achieving a perfect fit. He took precise measurements of my feet and carefully noted my pressure points. This level of attention to detail instilled confidence in me and assured me that Kevin was committed to providing personalized recommendations.

Utilizing the data gathered, Kevin expertly selected the shoe that would best suit my requirements. He explained how the shoe's design elements and technology would address my specific concerns and provide optimal comfort and support.

Throughout the process, Kevin's professionalism, patience, and genuine care for my satisfaction as a customer were exceptional. He patiently answered all my questions, ensuring that I had a comprehensive understanding of the options available. At no point did I feel rushed or pressured to make a decision.

Thanks to Kevin's guidance and expertise, I left Brown's Shoe Fit Co. with the perfect pair of shoes. The fit was impeccable, and I immediately noticed the difference in comfort and support. The overall shopping experience was delightful, and I attribute it all to Kevin's outstanding assistance.

I highly recommend Brown's Shoe Fit Co. to anyone seeking top-quality footwear and unparalleled customer service. When you visit, be sure to ask for Kevin. His genuine care, attention to detail, and expertise will ensure that you find the ideal shoe for your needs. I am immensely grateful for his assistance and will undoubtedly return to Brown's Shoe Fit Co. for all my future footwear needs.

Thank you, Kevin, for surpassing my expectations and making my shoe shopping experience at Brown's Shoe Fit Co. truly exceptional!

I have complex issues with my feet which affects hips and knees fitting my shoes is a real deal, but Browns has been amazing their people are knowledgeable, they know their products and what really works for complex feet. The customer service is remarkable. So happy to have them in our community
Mary Guerin satisfied happy customer 👍

This shoe store has a wide selection of some of the best brands. Traditional customer service is superior and not found in your big box stores. They assess your foot and assure the fit of a shoe is proper to your feet. We have always been treated well and find they stand behind their shoes.

Seliga Shoes

I love Seliga Shoes - repeat customer for YEARS here!  The pics posted are only a FEW of the many shoes our family has purchased.  We have casual sandals, water sandals, casual shoes, dress shoes, running shoes, hiking shoes, work boots, sunglasses, socks, shorts, hoodies, shoe inserts, and more.  The staff has always been amazing and attentive.  They specifically recommended my onclouds for pronating when I run and I LOVE THEM!  I have three pairs now, and some under Armour. I can’t say enough good things about Seliga. The best - you’re supporting a local, family owned business that puts money back into their own community. You’re not paying for a rich CEO to put their kid in a private school. You’re paying for a local family to send their kid to summer camps. 💙

The only shoes I have purchased since moving to St. Louis have either been ordered online or purchased at a “self-serve” shoe store. I needed good walking shoes because we are traveling over the holidays. I wanted something that would work with my orthotics and would hold up to the weather. A friend recommended Seliga Shoes. Wow! What an experience. All positive. The salesman was David. When I first communicated with him, I explained what I needed. He immediately pulled a couple of options from the displays. He also brought out a different pair from the back. Those happened to fit extremely well and be very comfortable, but they were definitely out of my price range. Instead, I purchased one of the first pairs David suggested. I am very happy with my purchase. I am now wearing the shoes around the house in order to “break them in” before taking them on my vacation. I highly recommend Seliga and David.

I have had nothing but wonderful experiences shopping at Seliga Shoes!  From the workers to the selection, it’s all great!  Last time I went in with my mind made up on a specific pair of Ons and one of the associates brought out a new pair that he thought I might like and I ended up loving them!  I even walked out with a pair of adorable animal print high tops for my little girl!

Bought 3 pairs of ON shoes from here in past year. Casual, running, and cross trainers. All are stylish looking and amazing quality of shoe.

I use the cross trainers for refing soccer and have recommended Seliga shoes to each referee who have asked where I got them from.

Wide variety of other high quality brands as well.

Service was amazing and the staff were able to get shoes mailed in within 2 days that were not in the store.

Can't recommended them high enough.

Will continue to buy shoes from this store and loved the experiences I have had there.

My family and I love coming to Seliga Shoes! My husband and I have each bought a variety of different styles of shoes from this shop. We even bought our 3 kids some shoes from this store (so they are very family friendly). They always have a wide selection of styles and sizes, so you never run the risk of not being able to get what you intend to purchase. Overall, this is the best place for your family's shoe needs -- while also supporting a local small business (which we love).

Best hardware stores around,you can always get help,will answer questions and go the extra mile. I miss these stores,wish there was more of them. I went to 2 big box places and wanted keys for my 9 year old grandaughter. She wanted  princess and hello kitty and the gentleman cut them and made her day. I couldnt thank him enough. Ah the good old days of customer service and helpful  employees!

The store is BIG and clean and it’s got a lot of things but you can’t find help to find anything unless you walk all the way back up front of the store and wait in line for the cashier to help you and then he doesn’t always know where anything is, I can recommend this place but hopefully you know exactly where to go in the store and the exact name of the items you’re looking for, otherwise you could walk miles back-and-forth because there is no one else to be had except the cashier.

Carmelita was extremely helpful when I called asking about a warranty repair on my Ego blower.

Rather than just say, "We don't do that" or "Call Ego" she had several suggestions.

Turns out, Ego had given me some bad information by telling me to bring it to Lowes where they provided no help.

The answer is to bring Ego products, and others, for repair to Ready Repair on North Warson Road.

More stores should have nice, caring people like Carmelita working for them!

Good luck trying to get these people to answer their phone. Called three times today to ask about a particular Stihl trimmer, was put on hold three times and finally got someone after waiting ten minutes on the third try. That person was helpful but please try and do better with the phone. Thanks

Great prices, but I arrived at the store right at opening to pick up an order and have something cut to size (a service shown online and confirmed available the day before) and the woman called up to assist me was really unhappy to help, as was any other staff member. Everyone seemed frazzled, bothered, and uninterested. Had I not already bought my items I would have walked out.

Schuler Shoes: Maple Grove

I was looking for a comfortable well fitting shoe. I chose one pair I liked and described what I was looking for and my shoe expert did the rest. He brought me several shoes that fit and looked great. I ended up with two pairs and will definitely go back again. Shoe stores with this kind of selection and service have become rare.

Don’t bother unless you want to be a bother. I went in with intention of purchasing some Birks & running shoes (at least $300). I heard a few sales guys who seemed very knowledgeable working with other customers & at first it appeared all the sales reps were busy. I walked around the store for quite some time looking at shoes & waiting for one of them to free up. I then realized there were like 4 or 5 employees standing at the counter who could’ve been helping me. One guy had even made eye contact a couple times but continued to answer the store phone instead. I finally picked up a shoe, walked up & asked if I could try it on. The lady seemed very inconvenienced by this. I tried on the shoe and said no thank you due to the terrible service I was receiving. Unfortunately I had found socks in here that I wanted to purchase & instead of the lady helping me ring those out, I had to walk around again & ask someone else how I can pay for them. Super annoying & huge waste of time - don’t even try this place.

My wife, son, and I went to shop for some shoes at the Maple Grove, MN location.  Danielle was very professional, caring about our needs, and made sure the shoes were exactly the right fit.  We purchased 6 pairs of shoes and are very happy with our total experience.  I highly recommend Danielle at the Maple Grove location!  Beyond satisfied with our purchase and experience.

Maple Grove store is well staffed and stocked. I was in and out with my new shoes in about 10 minutes. Seeing them and being able to try them on before buying was nice vs. buying online.

Wonderful service from sales rep ‘Shari’ today!  I bought a pair of Alegrias and a pair of Hokas.  Shari’s product knowledge and willingness to help it is second to none.  She is a real asset to the store. Much thanks.

Harbor Freight Tools

How you claim to be open on Sundays at 9am to 6am. Yet I have arrived and the doors are locked, lights are off. I’m happy I didn’t place an order online and try to pick it up or something. They open whenever they feel like here.

Always has what I need at a good price. Not everything may be professional grade but almost everything is priced appropriately and if it is something you need or will be an occasional home use most of their items can not be beat. Their tool boxes are hands done the best boxes for the prices.

Some staff was amazing and helpful very blunt and not giving to cares about anyting and let you know that they did not want you bothering them and that's to say some of them were very helpful however I believe they should definitely do a check on the rude atmosphere that they're borderline harvesting is a new millennial type get out of my way I don't want to be here even though I'm at work and getting paid

I love  Harbor freight Low prices and quality  stuff..
I have a  Harbor freight  generator  4500 watt  unit that' has a low  decibel  output..That dosen't  disturb my neighbors  during  operation..and is very  fuel efficient...running  13 hours  on a tank of  gas ... I run it  every day  with  no problems......I have  used  Harbor freight  generator's  for years. And would  always get  another one  if I  needed it...

I visited today and Ashlyn was so helpful. I was in a rush and had multiple questions. While taking orders at the register she was able to verbally direct me to each correct aisle of every item I asked about. She was very friendly with me, the guest she was checking out and in a good mood. She even checked to made sure I found what I was looking for. This location is always, clean, organized, in stock and friendly. I have spent over 1k in the last year alone. I will continue  to make this my go to store. Ashlyn and the employees should definitely be recognized for this.

Heavy Duty Tools Inc

Viviano Windows & Door

I had Viviano do two separate jobs for me, first replacing an exterior door and then a few months later replacing three windows and two glass panes in existing windows.

We got off to a poor start when the employee who came to take initial measurements made a mistake that led to an incorrect price quote. Robert called me a few weeks later to apologize for the mistake, explained what had happened, and asked if I was still interested at the correct price. Luckily I had procrastinated on the project!

The crew that did the exterior door was polite and did solid work. I had to touch up the caulking after a heavy rain storm revealed a spot that was missed, but it wasn't a big deal. Based on that experience, I had them come back to replace several windows. I was blown away by the second job, both in terms of the quality of the windows and the quality of the installation.

Overall the company is easy to work with. Their supplier ships on a much faster timeline than some of their competitors, and installation was seamless. I wouldn't hesitate to use Viviano again.

Viviano's is acceptable if you go with every scrap of info you could possibly need. They are zero help with suggestions about the industry they specialize in.

And you better hope you never have an issue. My six week door order went past ten weeks. Viviano's answer was, "sounds like a you problem."

I will not use them ever again.

Edit: As it isn't possible to respond to the business' account, I have to reply here.

My company ordered a door on 07-27-23. Our door finally came in on 10-04-23.  It took about five phone calls to finally find out the manufacturer didn't do the door and we had to wait an additional 4 weeks beyond the 6 that we were told.

Nothing was done to compensate us being 4 extra weeks out or spurring the manufacturer to fix the mistake faster.

We have learned our lesson and will never use a company that is not in their customer's corner.

Living in a 100 year old house, we needed a storm door that would fit our "half round door" (i think thats the right term). These doors are very hard to find so despite living in NY, we ended up ordering from Viviano in MO. The experience has been great in every way possible. Great communication, knowledge, patience, etc. They have also answered questions and offered to replace something free of charge after the fact! Highly recommend.

Shout out to Viviano Windows and Doors.  I bought my windows 20 plus years ago.  I had a problem with a window, called them.  They sent out one of their representatives, he had the window fixed and working and locking in a few minutes.  Such a sigh of relief to have fixed as I'm expecting a grandchild soon and was worried with the window.  Now my worries and stress are gone.  Can't say enough about how grateful I am.  You are truly are an angle and have excellent business/customer satisfaction.
You will always be the ones I come to for any jobs.

We had an excellent experience with Viviano. We needed 8 old windows replaced on our duplex. Viviano gave us a quote competitive with, if not below, the big competitors (window world, window nation), around $6000 . PLUS they were able to do it in a third of the time. From order to install was about 2 months, where other companies were estimating 4-6 months, which would have meant we miss the benefits of the windows through the winter. Plus, we made a verbal agreement with our sales rep about a discount, and the company was willing to honor it even though we had nothing in writing and the rep was no longer with the company by the time install happened. The installers were professional and kind. Highly recommend.

The Glass Man

Ace Hardware - Havana

Great and polite workers, good inventory. Not sure who is in charge of upkeep of the property but the grass is always ridiculous and rarely mowed. Not sure if they actually own the property or just rent, but it's a bad look for being downtown. The front of the building was just redone and is probably the nicest looking building downtown, but out back the grass by the sidewalks is horrendous...

Ace staff is always so helpful and kind, they always come through and go above and beyond for my Girl Scout Troop 6164 to help our crafting and planting projects!

Had to take the stars down from 5 to 3. Charged $15 for the same item for $10 at the local farm store. Knowledgeable folks. Great to have a place in town that offers products and services they do.

It’s great to have a nice hardware store locally with such a wide selection! The garden center is amazing in spring, summer and fall.

I've always been able to find what I need. The staff members are helpful when I'm looking for something. Prices are good. I'll continue to go back.

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