BBVA Bancomer Center Office

If you are an international trying to withdraw cash, this is practically fraud.
First they charge ~9 USD atm fee which is high, but then the exchange course is almost 15% off the official rate. The atm fee would have been fine but then the exchange rate is a joke.
Santander around the corner has a fraction of the ATM fee (~30 instead of ~180), and then you can decline conversion to get a fair exchange rate.

Good service, very little waiting time to be served.
And there is always someone who is guiding you for the procedure you are going to carry out 👍🏻

At the entrance the attitude of the staff, rude. To see an account executive you have to wait for them to finish their "meeting" so they can assist you. They take you a while to make a clarification, as if you had your time and availability.
Terrible service 😡 😒 😑

How about good evening... I know it's something that has nothing to do with money and the bank... Last night I went to deposit, I arrived on my bike which I left by mistake between 9 pm I hope If any of the security people were able to protect it, I will reward them 😔🙏I use it for work... I hope they have saved it for me... If not, then someone has already taken it... 😔😪

Banco BBVA

Excellent service, the staff is very friendly, they helped me to open an account and set an app, and some workers speak English, highly recommend!

The worst service in the world. They lie to customers by selling unnecessary options. It's a shame that the largest bank in Mexico allows these things to be done even though there are many complaints about this office. I had to go to another bank.

Good treatment starting with the security officer who welcomes you with a welcome, and the advisors and executives take very good care of you

If they help you with the machines they rush you and do it wrong, the ATM manager agreed to contact me twice to give me a solution and that never happened!

The bank and ATM are inside the small plaza, next to the parking entrance. It is very hidden by the street vendors and inside the hallway they hang merchandise. On Friday and Saturday there are many people trained to be the cashier and also to have the cars delivered. There is a lot of traffic on the street, you can't park. Saturday ATM closes at 2.

I give it three because it is somewhat hidden and how they sell things outside makes you think there was one but you have to enter the parking lot to locate it or ask... There are long lines but wow! It is understandable for the area🤷🏻‍♀️

Terrible treatment, arrogance of the employees, long waiting times to get to the cashier and the young people only play with each other instead of supporting the customers. It is worse on the weekends if you have a problem with the cashier, call the number and Tell him your inconvenience, it's fatal that it hurts that an institution like Bancomer is filled with people who are so untrained and uninterested in those who leave our money safe for them, since after all that capital, it wouldn't be the bank it is!

Terrible service. 3 hours just to open account!!!

Bad experience and found my visit unhelpful and a waste of time. Would open an account elsewhere.

Appalling. I took out health insurance, they charged me several monthly payments and in the end it did not cover the things they promised me so they did not refund me. A lot of false information throughout the process. I ended up canceling the insurance and losing money. A theft.

The place is great, the service when there are not many people is excellent and they are friendly people, the problem is that I went to have my account upgraded and what they did was delete my account from the app and make a new registration, delete my number cell phone and put it back on, thanks to that I can't access my internet banking for an hour inside the branch so they wouldn't do what I asked them and I would end up doing at my house what they couldn't

Not correctly described

Not a regular bank location

There is no ATM, they are only mortgage offices.

The Bancomer app says it is a branch but only for mortgage issues

It is not a bank, they are Bancomer Mortgage offices

NO BANK OR BBVA ATM IS NO LONGER FOUND AT THIS ADDRESS. PLEASE REMOVE FROM THE MAP TO AVOID CONFUSION!

Pretty slow service and they’re not helpful at resolving issues. It took me three visits just to change my address (and they never did, I gave up trying!)

Terrible service, the staff at the entrance has no idea about the services you can pay for at the cashier, the executives walking around the branch greeting everyone and serving no one, only 1 person in customer service and giving themselves the luxury of chatting, no They respect people's time here. The icing on the cake is that they don't respect turns and people pass first. Appalling!

Very good attention, everything very fast, these last months I have been going there and everyone is usually very attentive.

Appalling! I have never come across such horrible service. From the cashiers (4) to the executives, particularly the lady in module 2, a despot, rude and of course rude.
His attitude was so bad that I have evaluated changing banks or at least NEVER returning to that branch even in an emergency, as was the case.

It's probably one of the worst places I've ever been in my life. In fact, I would recommend people not only not to come to this branch, but to change banks.

Good service! Not long time at all. Good hospitality. Thank you BBVA!

Expect a quick service, and if you're in a rush you'd better use the ATM

They denied me access with my dog. It is worth mentioning that my dog ​​has accompanied me to the bank for years and I have never had problems until I arrived at this branch. The lady who denied me access was very rude. Now they prohibit access to pets?

Terrible customer service. It seems like they are doing you a favor

Today was better for me, there weren't that many people despite it being a fortnight, the staff's treatment is attentive and respectful.

They only have one open box. The average waiting time is two hours. Terrible service.

Terrible attention from the lady who is in charge of handing you over to an executive,
1.- It doesn't give you a token.
2.- It tells you to wait while an executive is free and when it happens it goes to the person who arrived 20 minutes after you, you go and tell the executive and he tells you that the person had been there for a while and that it is something quick.
3.- My time is also valuable, I got out faster with my procedure that I needed to complete than the other person.
4.- The information they give me in Online Banking is not the same as what they give me in the branch. (agree or train your staff well)
It is not acceptable that they do not respect other people's time, that there is no order and that the information provided is not clear.

Horrible service from the advisors who are putting gel and checking that only one person enters, they are not friendly, they don't even say good morning! And terrible service in their practices. The money I deposited got stuck and when I asked the cashier Sergio Rafael for clarification, they did not return the real money I had deposited. Bad service to customers and cashiers in poor condition. At least maintain their equipment, do not expose users' money, that is why they are supposed to be a bank, demonstrate their strategies so that they provide quality care. The worst branch I have ever visited.

Don't go here or any BBVA if you're a foreigner or don't speak Spanish. They will take advantage of you if you're uninformed.
They sold expensive contracts by lying that all banks are required to charge these expenses by Mexican law.
It turns other banks offer the same products for free and there is no such laws. If you signed, it is too late, they'll take your money and don't even let you close your account until the contract expires, even if you try to cancel hours after signing.
They're also very rude.

Branch with few staff is almost always empty, the executives take time to serve but when they serve you the service is fast

Excellent service, highly recommended, this place will serve you in the right way, quickly and efficiently 👽

very bad half an hour no one pays attention to me

Very attentive service from the executives, fast service.

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