Aula BBVA Bancomer Financial Education Montevideo

Ok

Don't waste your time and go to another branch if you want to resolve problems with your account quickly, where they treat you well and you don't have to make many visits to resolve the same problem, unless you are friends with the executives who serve there (if your case you're going to spend a good few hours chattering). The executives of the Montevideo branch do not respect the shift system, they only serve their “friends” or “star clients” and spend hours “serving them.” 15 minutes away is the Encuentro Fortuna branch where the staff does their job and doesn't waste your time.

Super bad service, the girl at the kiosk on duty spoke to me from inside the branch behind the glass door, she gets upset because I don't listen to her, they finally let me in because I'm going to open an account, two executives alone in their cubicle, 10 minutes of waiting with no more people in the bank than us, we tell him what we want and he tells us that they don't handle that product, when we ask him how do they do it then? He just tells us that they don't have the product and that's it, he doesn't offer us options, it doesn't explain anything. His lack of desire to work was evident. According to me, the business of banks is for people to deposit their money by opening accounts... well, that's what I say.

I give it one star because I can't give it less, it's always for security, to the extreme of being ridiculously invasive and excessive, they know you more than anyone else, they have biometrics, voice, face, fingerprints and movement behaviors, etc., all that's left is They ask you for DNA and even an intestinal microbiota profile. And I assure you, they will say that it is for security, but whose safety? If you attend in person and you identify yourself through official means and they also take your biometric records and you have had the same account with them for more than 10 years, they may still deny you the procedures because you do not have double official identification. They do not resolve you in person, calls or emails and they are not in a hurry, you can spend months or a lifetime, even resorting to ARCO rights. I recommend that everyone request it so they can see what I tell them and then they even investigate you or monitor your disk for security. Withholding the amount of your routine transfers with your money and denying you card payments. I want to solve these problems they have given me, settle my credits and get my money out of that bank so I will never return and also ask them to cancel all my personal data.

It's incredible what they do to sell their banking services. Condition the purchase of "home insurance" to allow the deposit of a check, where the issuer and the beneficiary are BBVA accounts (minimum of six months) without knowing the clauses of its validity. The executive has already made his sale, (obligated) he took his percentage and the client struggled for at least six months to pay for inaccessible insurance, now the contract needs to be obligated for longer. The small letters. A real robbery in the desert!