BBVA

Banco BBVA

The staff's attention is terrible. You arrive with a digital shift and they tell you that you did it wrong, and the application gives you the correct options. They don't provide a solution, they just tell you to wait and zero kindness.

I arrived 4 o'clock they could still help me. I think that if they don't open 9am sharp they must be flexible

Terrible attention, it is a branch that does not give value to the user, to pass with an executive it is necessary to wait hours and hours, they do not use the shifts and pass to the users according to their internal criteria. I have never attended such an unprofessional branch.

The BBVA service is terrible, they make you waste a whole morning, for a process that seems super simple, the replacement of a credit card that they themselves begged you to give you and that they themselves recommend that I block and give you, according to them a new one in a matter of minutes, but this never happens.
The truth is shameful, the poor attention and the lack of empathy and expeditious and quality service from this bank, it is a true nightmare to go to their offices for any procedure, it takes you a whole morning and even then your case is not resolved .
I do not recommend under any circumstances their poor services, they need a real rethinking of their policies, training of staff and customer service, in short, a real waste of time!!!

The service is very slow, I needed to open a new checking and savings account apart from the one I already have. I had to wait outside without a waiting ticket to even get through. I was there for about an hour and 15 minutes, they only have two executives working and it takes about 1 hour per person.
I ended up at HSBC opening the accounts.

It's perfect, actually the lady at the actual money exchange place down the road recommended coming here. also if you have a PNC account in the US, there is no charge for use of the ATM at BBVA locations.

I tried to get pesos for dollars. Wouldn’t do it, told me I needed to open an account. Not a tourist bank, for locals.

Used ATM in their lobby 3x during our visit and easily got pesos at decent exchange rate with only about $1.50 charge. Best we found in Cabo.

Do not go. People move like molasses in January. Let friends cut the que. Don't know anything, can't explain what you need to open an account.

More people guarding the door from people trying to get help, than people actually helping. Just a joke

The way all banks should be. This is a great bank with easy access to accounts & money, great attention & customer service. The best in Mexico, in my opinion.

Good afternoon, on Sunday, June 18, I made a deposit of 1100 to the southeast rechargecel account approximately between 2 to 2.30 pm. The ATM only gave me the option to send the receipt by mail and it did not arrive.
How much time do I have to go and claim the ticket? It is urgent and for work reasons it is difficult for me to go.

Excuse me, the branch number is Bnaco BBVA in Huichpan.

Their practices for making payments do not work

BBVA Bancomer, El Globo

Not recommended for foreigners. A few months ago, I tried to get a loan from this bank, but they don't give loans to foreigners. Despite having a good credit history in the BBVA application and being able to request a loan of up to 80,000 MXN, I faced technical problems. When I asked for help at this bank, they told me that foreigners cannot get loans here. I was disappointed because I have been a loyal customer for four years. So I decided to change banks.

Terrible service in this branch, the executive Griselda Arellano does not even have the knowledge to carry out the procedures, she makes you go up to five times because she does not give you the correct and complete information.
BBVA, what have you done regarding all the complaints? I see that they have reported it for a long time and I see that it remains the same. The worst thing is that some procedures have to be done by force at the account branch.
BBVA solution please.

Most disastrous...
My account was blocked due to lack of data, I went to make the update to unlock my account and in order to do so I had to hire a product Yes or Yes, the guy did not want to give his name when I refused (life insurance, credit card or request a credit) I was only going to update the data, not to have the service conditioned on me. The executive at the back in a cubicle treats you as if you are doing her a personal favor, she damages your institution.
Finally, an executive, Paola, attended me in less than 10 minutes and resolved my issue.
NONE of the rest of the staff, absolutely none made an attempt to solve my problem
BEWARE BBVA there with its staff, damages the institution.
Flatly yesterday I withdrew my funds as soon as they resolved me.

Terrible attention, arrogance of the staff, from the entrance they deny you service, without even properly asking the procedure to be carried out. They make fun of clients by making us request documents that were not used for the process, they ask for them physically so that when they arrive they say that they are useless and that they are digital by mail. And they still announce that they are going on vacation and that they will continue to assist me until they return. Is the procedure with the bank or with personnel?

What rubbish service they have in the branch! Of the four windows, only 2 are served by executives and the wait times are at least 1 hour. That's not enough, if you are not a BBVA customer, they will relegate your number to be one of the last to be attended to.

2 and a half hours waiting for it to happen and the shifts are not respected. People go over to director 1 and they don't have a record. Bad attention. I leave 1 star because it is the lowest but in reality I would leave 0.

We went to cash a check, and they conditioned us to purchase a service; Their executives told us that in order to collect it we first had to take out life insurance, car insurance or a credit card, otherwise they would not give us the money. We wanted to talk to the manager and he refused to give us a solution. . We went to another branch and without making any excuses they charged us.

It turns out that to raise the level of my payroll card they asked me to take out insurance for 400 pesos, when I understand that that has nothing to do with it, they didn't do the procedure for me and I can't make any movements

They have such a more inept way without saying another word..... of distributing the shifts, unique in #gdl, they pass you on, they accommodate you, the shifts come out and that's how they are delivered to you
The problem is that they know how they manage to give shifts, no one is there at the cash register so they don't call anyone and everyone is waiting for their turn, I mean this one is noooo mms 😡😡😡😡😡🤦🤦🤦

Stop mmds.... person entering with turn in hand and that's it

Very bad service, the girls who give the shifts are very poorly organized, they passed me to the waiting area to go to the window and they did NOT give me my shift card when I entered. They also let people in Sabritas uniforms go to the windows without queuing or giving them turns and it is totally disrespectful for those of us who wait in line for more than half an hour... I have gone to other BBVA branches where they have better organization and they make the service more efficient and agile And unfortunately in this branch it is not like that 👎

BBVA Bancomer Mercado Bola

Quick service on weekday mornings, clean modern, air conditioned facility.

It is an excellent place, the truth is that it is one of the few banks where you have a complete service. Here they have machines where you can pay for your services (deposits) without having to go to the cashier with people. Everything is from the machine. Also most things can be digitized. The truth is that something excellent seems to me and very fast. Since it is also a place that is open almost all day and you don't have to be in a hurry because the bank is going to close. Highly recommended, my favorite bank.

Terrible service at the ATMs, the one that is there to help people who have never made a payment at the ATM is useless, today, May 25 at 4:15 in the afternoon, my daughter went to make a payment and never He used that form to pay, he asked the worker there for support and literally sent her through a tube, and he couldn't make the payment. Even though she is young, it does not mean that she understands what payment is like, since she is not familiar, it was her first time. But unfortunately there are people who don't like their jobs, so what are you doing there?

The worst thing that the person at the entrance can do when you want a file at the cashier is to question how much money you bring and if you don't want to say they don't want to give it to you, they don't see that this makes you get robbed later 😒😑😒. If you want a token in the box, it's for something and you'll know what procedure you want to do and you just have to give it to them, period, because for any incident that happens later they don't want to take responsibility when they encourage it with those questions 😒

They are very slow to attend, if you need something you should definitely come with plenty of time.

The attention at the entrance was good, but the manager had a horrible attitude, they left only one person working, it took horribly long

Fast and the best thing is that it is in a very busy area

They assisted me super quickly taking into account that I was going to make an international transfer. Having a bad time at the branch in Jardín Real, the girl who helped me was super friendly and you could tell she knew how to do this type of transactions. Thank you for helping me make my payment!

Terrible service, my mother went to pay a card at the window and they did not want to accept the payment, she had to go to the ATMs to make it, my mother is elderly, even so they did not want to receive the payment, since the person at the cashier had no customers to serve...

This place has people that jumps you needs better security

BBVA Bank is in the town of Atotonilco in Pachuca Mexico. The bank is behind the government palace. It is a good option to withdraw money.

I like going to this branch because when I go the service is good, maybe sometimes it takes me a little while but I like how they serve me
Thank you!

It is always full!!! In addition to the fact that his manager and 2 executives cannot take so much attention. And for a change preference is given to "known" people

It's better to come after 2pm... Fast and better service

Terrible attention from the executives, they assign you some executive who doesn't give you a solution to the problem, they tell you go to the customer service people who are at the entrance of the bank, and they tell you it's the executive's job and in the end they tell you you can do your things. Updates or making your movements in the application and that's it never helped you.
Regardless of whether you are an elderly person and do not understand the application, they will distance themselves from the problem by sending you to the app and let you solve it.

Today Sunday at 1:40 p.m.
I went to make a deposit at the ATM
The first cashier did not have to give change
The second cashier did not take the bill to carry out the operation
And the third cashier didn't even receive the card
to start the operation.
Then the security guard, a short dark-haired man with glasses, rudely began to tell me that I'm not trying, that if I don't get my card, I should leave it there and use the 3 ATMs and that I'm not trying that you can't...
So I was going to explain why the 1 cashier didn't use it when he kept yelling at me
In a rude and aggressive way, no, he left there rude and arrogant while he was on his cell phone yelling at me from the entrance to the third ATM where he was standing and all the people looking at me as if I were doing something wrong.
I didn't ask for his name or take a photo of him, the situation was very uncomfortable and aggressive. I don't know what's wrong with that guy, but it's not my fault that he works on Sunday or that he has problems, I don't know. But it was very disastrous..!! I felt attacked and harassed.

Bancomer. This is how you treat your customers.. if I battle for equipment as bug or malfunctioning.. it's not my fault,
Explain it to your guards... if they don't have knowledge of the services or the training to provide care...
The lady who was cleaning was very embarrassed by the attitude of the guy, she was attentive and kind. I just said don't worry thank you..

They already gave it maintenance and it works faster

The service is slow, they always have two people at the machine that prints shift tickets, the other two chatting with the manager and they only have one person at the window with 10 people waiting
Terrible service!!!!

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