Paul's Ace Hardware

I cannot say enough good things about this place!!! The employees are so kind and experienced you can go in and if you need help you they are so skilled in their trade it’s like small town service in the city.
I needed help with getting my roof rack bolts off and two of the sweetest employees took the time to help me get them out! They used their own tools and I was able to buy the tools I needed to get them back on.
I’m from a small town and you can expect this kind of service there but I did not expect to find that here in the city. It was so nice. I wouldn’t have been able to use my roof racks without their help because I didn’t know who could even do that.
Thank you so much!

I wish I could remember the name of the man who helped me, but I owe him a great deal! I went into the store to buy a screwdriver to replace the plates on my car. He saw I didn’t really know what I was doing and changed the plates himself. Great customer service helping the new kid on the block!

Joseph helped us 2x this weekend selecting the pieces and tools  to fix a pipe under the sink. The total price was even less than $10 on the first trip. Joseph’s help was customer service at its best! He spent the time to explain what we had to do to fix it as we are completely “unhandy”. Thank you for your excellent service!

I tried to call In a complaint about an employee and the employee that harassed me for parking in pickup spot 20 minutes before close, said he was not harassing me and he was very condescending by disregarding how I felt during my visit at ace hardware. I didn't see the pickup sign until I pulled in but the guy greeted me with hostility coming in the store. He refused to give me his name but he was a older gentlemen with glasses working 730 Saturday night 6/24. The employee shouldn't bring his personal problems to work.

Chase was extremely helpful because he was GENUINE and empathetic. Proceeded to go outside in 100° weather(excessive heat warning notification received) to help me mount a 30-day permit pass to my license plate while I'm working out my emissions. My original plan was to buy the tools to do it myself but he offered to save me $20 if I allowed to go to the workshop to grab a ratchet and bolt. He could of just let me purchase to get the sell for the store since he searched high and low to help me find the right tool. Talk about valuable emmployee. PLEASE GIVE THIS MAN A GIFT CARD OR SOMETHING. Thanks, Chase.

Ace Hardware Union Hills

First time to an ace store and I'm very impressed. Very well kept store with anything you'd need. I couldn't have asked for better service. Ray greeted me right when I came in and was very knowledgeable and polite. He helped find the exact items I had in mind very quickly.

The recent reviews of this location are inaccurate. Another location is the target for the negative reviews.

I spoke to a manager during my visit to the store today, and he stated that the recent negative reviews were about an incident that didn't even happen at this location. The incident occurred at 19th Ave and Indian School.

I had a great experience at this location. I found what I needed at a great price, and the staff was friendly. They keep the store clean and organized.

Ace Hardware, 19th Ave & Union Hills. I entered the store about 2pm on 11/26/22

Re:  Rude associate, his name is Mike, older man, worked in plumbing aisle.

I came in with the internal valve from an older outdoor spigot, circa 1999. His gruff answer boiled down to: 'There's nothing he can do there's nothing anybody can do, there's nobody in the entire state that makes a valve  compatible for my outdoor spigot.'

(About a year ago, a handyman that I knew, fixed the same type of spigot in the rear yard, so I know there are parts out there. The handyman showed me how to fix it, then he moved out of state)

I questioned Mike about his answer, because I'm always suspicious of extremely general statements. Mike proceeded to raise his voice, dress me down, and in a very condescending tone, said: he's been "selling plumbing supplies for 30 years!".

Then he turned his back on me and just walked away.  I went in looking for a solution, not rudeness, and I gave him a parting comment of my own.   When I was walking out, there was a young lady who works for Ace, and I mentioned to her that Mike was extremely rude to me.

So, I went to Lowe's. There was a very helpful gentleman, he picked out a 1/2 inch spigot, & told me to take out the valve, it should be compatible with your older spigot. And guess what? He was right.  The new valve fit on the older spigot. That's the kind of creative solution I look for when I walk into a hardware store. Don't you?

**Update** I replaced the valve with the broken handle, with the new valve, from the new bibb that I bought. There's a pic of the original spigot that was soldered to the pipe in the year 2000 when the house was built. There's a pic of the new bibb next to the broken valve that I removed, and took to Ace, showed to Mike. There's a pic of the new valve that I put into the old spigot. The original spigot was manufactured by American valve company, and the new spigot was manufactured by American valve.

Worst customer service ever. I’m telling my husband to contract with someone else after seeing the video, this place watched a young lady walk into this store and profiled her for no reason he said “ you can’t browse here “ and kept badgering her.  After being told no he then threatened with calling the security. I was informed that it was one white male and two white females and one minority who made this happen( also you can see them in the video)To be a white women I’m so saddened by this disgusting behavior.I’ll make sure to post this to tiktok and every platform. how do you shop if you can’t browse for things ? This is deplorable behavior. I’m calling corporate to report this as soon as possible

Abhorrent behavior, would love to see the written policy that you are not allowed to "browse" (shop lmao) in the store. I don't see a need for this location to even remain open. Enough is enough. Get a job where policy is made by someone with a brain, you weren't cut out to be in charge.

Walmart Supercenter

Went here to get an oil change.  They refused to do it bc of front-end damage. Claimed another customer had front end damage, and the hood popped up and smashed the windshield. THAT'S SOMEONE ELSE CAR!  It's not my vehicle. They were just lazy because they were about to go on lunch. I definitely do not recommend this place for auto care. If their lazy enough to refuse to change my oil then they might be lazy enough to not tighten an important bolt or screw on the oil filter all the way! Ridiculous. I'm going to a different Walmart.

I give 5 ⭐ for the curbside pickup because I didn't have to get out. On the other hand I assumed that I would have gotten a receipt in the bag but I didn't. Also after glancing at my order details the numbers and total on the app are off. Will double check and if need be I'll call customer service. Oh and since it was my first time, I think it went rather well. 😁

They only had a few homeless people asking for $ . I took a $1000 to hand out for Christmas to the hungry and others whom just needed the money. Unfortunately I was only able to give out less then half. I'm going to try a different one tomorrow.

This location is bigger than expected they have everything needed. It's clean and people are good and helpful who work there.

I came here after a horrible interaction from the 67th and McDowell auto center.

When I came to this location and explained my case. They took a look at my tire and deemed it eligible.

They knew about the limited warranty and were able to immediately identify the damage was not caused due to negligence (I bought the tire 6 moths ago at the time of writing).

I really appreciate the efforts Alyssa and the crew gave me. They were very customer centric and informative.

These days I find those qualities to be rare. when it happens, I encourage you to write a review.

Elder's Ace Hardware-Dallas

I was looking for B&B charcoal and they were the only place in my area that had it. Now some of the items were a lil bit pricier than other stores but a great local place to shop at.

This place is an example of excellent customer service. From the moment you walk in until you are pushing the door to leave, they are actively helping and making conversation. Just one of those places where you don't mind spending your money.

I love to shop local, but this store has been in a continual decline since opening. The merchandise is a mess. More likely than not, items are all over the place in the wrong slots or hangers. Regular stock items are continually out of stock  because either the wrong item is in its place or theft (shrink) without reconciliation of what's actually in the store.
Things off the top of my head that were out of stock or have not been restocked were
1. Electrical Boxes
2. 3/8 Condensate Line
3. Nuts, Bolts, Hardware etc.
Most employees try to be helpful but they don't have the right or adequate training. To the owner - this store desperately needs your attention to train employees on the practices necessary to keep customers coming back. You may want to have a team member that is wholly dedicated to stock reconciliation. I don't know- I don't run a retail business. These observations from the last 24 months.

Without any change, instead of coming here in the future, I'll save the 10 minutes coming in to the store only to be disappointed and keep going to the orange box, which is unfortunate because your ACE is less than 5 minutes from my house.

I came in at 10:15 AM on a Thursday. I needed some paint samples. Was told “the paint guy won't be back for an hour”. Train all of your employees to work the paint station or don't offer it as a service. My experience with other Ace locations is that multiple people know how to work the paint station. It shouldn't be dependent upon one person. That's just poor management and not customer focused. I'll pass on this location.

After having many extremely terrible experiences at Home Depot, I realized that going back to our roots as a country built upon Mom & Pop stores instead of Mega Corporations is the ONLY WAY we'll survive as a people instead of a number/non-human. CJ Potter treated me with dignity & respect that HD does not. I cannot praise CJ enough! I felt reassured that his Peoples Skills & exquisite Craftsmanship would help me with my dilemma that HD seemed not the least to even CARE to attempt to resolve. It took 5 minutes for me to even get a HD associate to show up, only to be told, much to my chagrin, that they couldn't do what I needed.

Even though I arrived frustrated & seemingly helpless just before closing, CJ effortlessly assisted me like NO ONE else had. He was able to resolve my issue in less time than HD could even get someone to show up to help me. Though this Ace Hardware is twice as far away as HD, I will definitely choose Ace over the Soulless Uncaring Automations inhabiting HD!

This young man surprised me & re-instilled within me the VALUES that I fought for as a Military Veteran. Some of the youth of this country seem not to CARE for the older generation such as me. CJ showed me the COMPASSION & UNDERSTANDING we so desperately need to grow strong as a REAL & TRUE nation of hard-working individuals. He is truly ONE-OF-A-KIND! If only others were like this bright young man.

Thank you CJ for rekindling my spirit. I have a renewed outlook & HOPE in your dedication & perseverance that so many are lacking. Keep up the Good Fight that our Founding Fathers began &, hopefully, we will be the great country once again that others only dream of being! He is most definitely a True & Genuine American. I cannot thank him enough.

Ace IS the place for your HELPFUL hardware Men & Women... 👏 💯 🔥 🙏 🙆

Spring Hill Ace

I pulled up and it took a total of less than 10 minutes and I was pulling out. The employees were friendly and helpful. 10 star operation 😎👍🤜🤛✅

Brand new store, well stocked, super friendly employees. I prefer shopping here versus the big box home repair stores. Easier to find what you need. Tons of air conditioner filters in assorted sizes.

I went in looking for screws that didn't come with a dolly I ordered, although the screws were supposed to be included. Anyway, the sweetest older gentleman help me find all the right screws and took his time making sure I got the right ones and amount I needed. Great customer service!

Good service...they had what I needed. Verified it by phone. Nice knowledgeable staff. Very friendly...

Was having trouble finding somewhere to get a paint additive needed for art  Didn't have to order the product online because they thankfully had it in stock and was able to buy it that day!

Ace Hardware Southern Home and Garden

In the very beginning, I was hesitant about shopping at this location due to the name Southern Ace Hardware. The atmosphere, the location, had me a little cautious about shopping at this store due to the name SOUTHERN ACE HARDWARE but I decided to give it a shot. The store was very clean an very well stocked with the products I was looking for when I walked in. NO ONE offered to help me initially. I continued to browse for about 15 minutes before being asked if I needed help. I noticed that once I began to ask questions, I was approached by several of the stores team members, which gave me an uncomfortable feeling. After making my decision, everything seemed to be ok until I decided to make a second purchase. The young teenage girl at the register was looking at me very strangely as if she really did not want to help me because I was a BLACK MAN then when I paid for my item, she placed my receipt on the counter and not in my hand and that was very rude of her she did this because of my skin color! After my purchase, I had to call I had to call Ace Hardware customer service for some additional help, but I was satisfied in the end. Thank you.

I hold that Ace Hardware, and this Ace Hardware in particular, is always a pleasurable experience. I don't often go to Ace for tools because I find the company expensive in this regard. However, this Ace in Carrollton is one of my favorite stores. From the superbly helpful employees to the cats who make the shop home, I always feel like I'm sitting near a fire in winter with a good book.  Today I purchased a few plants for my just completed flower bed. The quality of the plants here is excellent.

I haven't been in here in awhile and went in a few days ago to find that the store had been remodeled 😕, and I must say I was NOT impressed at all with the new look of it 😕😞😫😩. I think it was much more inviting and interesting to shop in with the older layout. Things were easier to find and it was much more like an county store and had a more home town feel to it.

Love this place....but they don't have duck feed on hand. You have to order it. Other than that, it's a really nice place. Very neat and organized. And the people who work there are nice to. I'll be going back,they got a lot of stuff there. Reasonable price is too

Scout selections. They have great goat soap. They're always helpful and friendly with neat stuff to purchase.

This store needs to be closed down! After today's experience I don't think I'll ever go back. I asked an employee at the self check out if she could remove the security device from the packaging so that I may exit the store. She proceeds to tell me I can't use the register I was standing on in a very hostile tone. I tried explaining to her I wasn't using the register I was simply bagging my items. She doesn't care, she's ignoring.me and mouthing off to other customers about me. I ask for a manager, the manager comes to the front and curses me out then ask the sherriffs there to escort me out. I was so angry and embarrassed. I wish I could do something besides write a review.

Very helpful workers.  If they can't answer your question they will find someone who can.  Many know how to use their phones to find the item on their devices.  I have always had a good experience in this store.
We went to the Speedway store at Kolb today and it was teaming with people.  Luckily there were many employees that were helpful and they had lots of good deals.

I was a little disappointed. Shelves were looking bare. Items they say are in stock online are actually out of stock. Employees say " you can't rely on what it says online" It is honestly getting harder for me to see why I should shop here anymore. Things are out of stock, prices are not such a good value as they once were, staff are unhelpful and seem cranky. Walmart used to be a reliable place to shop. Not so much anymore.

They either need to hire more cashiers or open more self checkout Lanes even after the Christmas rush this store sucks and is getting ridiculous customer service truly does not matter anymore

Rhea in customer service was very polite and quick! The ladies working in the dressing room seemed very depressed, but I worked in the dressing rooms at Mervyns years ago, so I understand!

Valley Ace Hardware

The service is great here. I didn't know how to open my BMW key fob, and all I was doing was buying a battery, and they opened the key fob for me. They have great customer service. They Test it out after they put in the key fob battery for me.

This is a great location. I always come here for miscellaneous hardware. They have a fantastic selection as well as gages to determine size and thread pattern. This has saved me from replacing several items that were missing an odd bolt or nut. Good selection, friendly staff. Highly recommend.

Found this place after years of living close by and ignoring it as I drove to Lowes. Big mistake on my end. This place has most of the same main products for home repair, auto repair, pool and garden supplies etc. And it's all cheaper than the big chains. Better service. Better prices. Better location. Just better.

Employees told me there was a 90 day return policy. Came back less than 30 days later and they denied my return on a defective item

Edit due to owner response: I explained to your staff that the pump would intermittently shut off and the cooler would need to be restarted. Because of that issue I simply purchased another one (at a cheaper price with a competetor, walmart) and planned on returning the defective one. Your manager Derek took it to the back, ran it for 30 seconds and called it fine. The fact of it is any other retailer would have taken care of the customer and sent me on my way. Most other retailers will even let you do a return if you "no longer need the item". But instead you and your staff chose to be argumentative and confrontational. In the future ill stick to the big box retailers who uphold thier warranties and return policies.

Worst location we have ever been. They fail to follow the Ace policies and guidelines and the staff was beyond rude. When we ask questions about these policies, they advise it’s “just what the owner wants”. These policies are not posted and change when it is convenient or fits their agenda. We will be submitting this to regulators as a violation.

I love the pick up service. They are fast and pretty accurate. The staff is always very polite and friendly. The app has tricked me a few times when it comes to product size:price ratios. Lol The pictures can look the same. I've been able to get free shipping without the membership, using the minimum purchase amount.

I'm 57 years old and this is by far the worst Walmart I have ever shopped at.  I ordered an item online and it's very clear the color I selected was black.  One single item.  So I order it for pickup and I go to the store and drive to the section labeled pickup.  I only see parking spots labeled nine and higher.  The Walmart app only lists check-in up to spot's number 8.  So where do I even check in?  I tell the guy and he says okay I'll get your item. The app doesn't show that I'm checked in so I have no idea if he's just too busy and blows me off or whatever. So then I call the store and they direct me to that department which never answers the phone.  So I call the store again and asked to speak to the manager and they send me to customer service then I asked to speak to manager again and finally after speaking to the manager and explaining the whole situation, she forwards me to that same department which I said didn't answer in the first place. So finally the guy does come out and gives me my item and it's the wrong darn color.  This place wasted 1 hour of my time on the day before Christmas Eve.  Again the worst place ever

HUGE store! Great selections, and you'll often find mark-downs when you go in person. They have a clearance aisle near the Lawn & Garden section. Their app and online ordering are usually good, too, but of course since we're all feeling the pinch of inflation, I think the delivery fees are a bit much. Customer service is OK, but could be better. The selection and prices in the pet section can be lifesavers compared to pet stores.

The other day I had to make a quick pit stop and came across this young man named Carlos. He was polite, welcoming and helpful. He asked about my day, also helped me pick snacks for my grandkids! OVERALL best experience I’ve had at Walmart. Praise to the employee named Carlos and hopefully management recognizes this young man.

Open up some lanes to check out!!!! Also, work on your employees' attitudes. It has become the worst customer service around. Except the service desk. They do a good job. Everyone else ignores you and tries to get away before you can ask a question. Also, not sure what's up with inventory. It's all over the place making it hard to navigate. For a disabled person, it's nearly impossible! The isles were so blocked that I had to backtrack 5 isles to go around....not good. If it gets better, I'll let you know.

My husband tried to return a bike here last night, and even though the corporate office gave us the ok, the employee Jolene flat refused. She was so rude! When we went outside we also found MY bike was stolen! Jolene refused to contact anyone for help, and she told other employees not to do anything either. Said they weren't allowed. Officer Dobbs just happened to be there and not only helped me but bought a new bike for me! He really saved my livelihood because I need a bike to get to work! Thank you again Officer Dobbs! I won't forget your kindness!

Parking lot is bad- needs to be repaved. It will eat up your tires. Also hardly can push your cart on it.

🔴12/26/23 🔴RUTH self checkout
🔴PEARL in holiday merch 📢 Superstars , So Kind Positive Cheery Eager to assist you for positive experience
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old review :
JOLENE customer service deserves TEN STARS for STELLAR Customer Service. Very patient, kind just truly a genuine cool person. I wish she was my boss. Thank You

This place is super scary.  I stopped by, against my better judgement, but because there isn't much around I took a chance.  Not only are there people swarming around in the parking lot, the drivers don't seem to care about pedestrians. This store must have a ton of theft because they have door checkers and employees lurking around every corner.  Lots of items are locked behind glass doors. Produce is mediocre, at best. The deli looked semi decent and they were friendly. I spent 10 minutes in this store and felt the need to leave because I did not feel safe!

Not a safe place to shop!

This location has not denied people entry who wear a backpack which I love.

The pharmacy staff and service the second day were great.

The store has a large selection of products in stock. Found nothing I did not like while I was there.

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