Howard's Ace Hardware

I love Ace Hardware. Every time I go there I'm impressed by their friendly customer service. If I seem like I'm looking for something, I'm asked by a floor staff member if I need assistance. And if I do need to ask for help, it's just steps away. And their staff is super knowledgeable. But what I really love about Ace is how their inventory is so vast and well organized for such a moderate space. I always find what I need in a fraction of the time than when I go into big box hardware store.

probably NEVER buy ammo here again due to missing bullets and the boxes were behind  the counter. I found this out when I arrived home .Ace's ultimately compensated me for the missing bullets but the way that the employee named Chris handled it was very disrespectful .he never accused me of stealing them but he sure implied it . Because he told me that nobody has opened the boxes and apparently they've been sitting for 2 months (saying this while having a staring contest the whole time) . (I'm thinking to myself, so you're telling me nobody have opened these in 2 months). It's wasn't worth it driving from 59 ave to 32 st to be look at like a theft  .

Update: thank for apologizing but trust been broken and that employee is reflection of your store. You do have many great employees that help me out before however one of your employees (guy with the cowboy hat) doesn't know how to talk to customers with respect.It makes your store look bad. I would still shop cause of the great deal on paint but I'd still feel uncomfortable being around that employee.

I love this Ace location and have been helped by Tyler in the past, which was always a pleasure. Today I was shocked he remembered me from my last visit and really saved the day. I’ve been looking for specific paint for a project AND Tyler delivered! 10/10!
I also enjoyed that another customer came over to let Tyler know what he’d recommended to them previously worked great. It takes a lot to build that kind of rapport with customers and it’s awesome to see.

I recently had the pleasure of being assisted by Tyler an employee at Ace Hardware, and I couldn't be happier with his level of expertise and helpfulness. From the moment I walked into the store, Tyler greeted me with a warm and friendly demeanor, instantly making me feel welcome. He patiently listened to my needs and concerns, taking the time to understand exactly what I was looking for. His extensive knowledge of the store's inventory and their willingness to go above and beyond to find the right product for me was truly admirable. Tyler guided me through various options, providing insightful recommendations and ensuring I left with exactly what I needed. Their exceptional customer service skills and genuine desire to assist surpassed my expectations, making my shopping experience at Ace Hardware a truly pleasant one.

Furthermore, Tyler's passion for their job was evident in their attention to detail and dedication in helping me. Tyler exhibited a remarkable ability to explain complex concepts in a simple and understandable manner, ensuring that I left the store fully informed and confident in my purchase. His friendly and professional attitude along with their patience and willingness to clarify any doubts left a lasting impression on me. I highly recommend that Tyler at Ace Hardware for their exceptional customer service skills, knowledge, and commitment to providing an outstanding shopping experience.

This place is awesome!! They have everything, including hundreds if not a thousand different colors of artistic spray paints. The staff are happy & helpful! I live in Chandler, and it's worth the drive.

Ace Hardware

Thanks to the staff who work at this store. I ordered an item that is not carried in store, with option to pick up at the store. It arrived within a few days with an email notification. I also had to buy some electrical wire, they sell it by the foot unlike the big box store that only sells it by precut lengths, the man who helped me was super nice and made sure I got what I needed. The employees are helpful and I was able to get everything I needed to complete my project. A+++

Steve was very helpful in helping me find the hardware I needed and even gave me a good price on buying bulk.
Update from Sept 2022... Great Ace! The employees are very helpful. I had keys made, and they worked fine. Nice selection.
Update from 12-10-22... Jerry was super helpful and took my daughter and I around to find everything on our list and even made the key copies we needed. Again, a super Ace with great employees!

I can't imagine a more helpful employee than Steve. Some of us have limited knowledge about hardware, he always guides me in the right direction. It's the kind of help you just can't get in a big box store.

Ace is always ready to help, have never had an issue here personally.
It’s a quick in and out for the common household needs

Good Store! Holding up the real tradition of “ACE with the helpful hardware person” Has 99.9% of what I need at ok prices, friendly staff.

Before coming here, I had never been to an Ace Hardware store. I imagined something like Harbor Freight. I was looking for a specific small deep fryer and called multiple stores. This one was the only one that had what I wanted, with multiple options. The entire vibe was like a small town general store. Everyone was friendly and helpful. I will definitely be going back.

Make up your mind on how to wait in line. Some days it feeds from 1 line other days you wait at checkout. Today no one was in line so I go to checkout. Very rudely I was told to wait at single line. When I told cashier that some days you follow this policy other days not. She scolded me saying I need to read sign they had put up. I dropped my purchase and went to another Ace Hardware not owned by your group. I really don't care how you handle checkout line,just make up your mind on how you run it.

Horrible service. Waited in line to return a fitting I didn't use. When it was my turn the cashier told me to go to the back of the line because I didn't wait by the sign (when I showed up there was nobody in line so I just waited behind the customer that was being helped at the time) this kind of ridiculousness is simply not worth my companies time to deal with. I will be telling all of my employees to no longer purchase supplies at Ace hardware on company time

I recently had an unfortunate experience while attempting to return items to Ace Hardware, and I feel compelled to share my feedback regarding the inconvenience I faced.

When I visited Ace Hardware to return items I had purchased from a different Ace store, I was informed that I needed to return them to the original store. This was surprising to me, as I had reviewed Ace Hardware's return policy beforehand, and it did not explicitly state that items must be returned to the original store of purchase.

The policy recommended returning items to any Ace retail store near me that could issue a refund. Unfortunately, the store I visited did not seem to align with this policy, which led to confusion and frustration on my part.

I understand that policies may vary between stores, but it's crucial for a large retail chain like Ace Hardware to ensure consistent adherence to their stated policies across all their locations. This inconsistency in enforcing the return policy has inconvenienced me as a customer.

I would like to suggest that Ace Hardware consider implementing a more uniform and customer-friendly return process across its stores. This would help improve the overall shopping experience and ensure customers have a clear understanding of their return options.

Despite this inconvenience, I appreciate Ace Hardware's wide range of products and the quality of items available in your stores. I hope that my feedback will contribute to enhancing the customer experience at Ace Hardware in the Future

Love this Ace! Everyone is helpful and the massive amount of stuff to look at and choose from is outstanding! My last visit I had Chris from plumbing help me with a tricky issue and he was kind, patient and so helpful and solved the problem. He was an outstanding and stellar employee and I will definitely go back to him for other questions. Thanks Chris! Glad Ace has given me such a good shopping experience

Capital City Ace Hardware

Went into ace the other day and the staff has fallen off. It is hard to get help from people like it use to he 6 months ago. Aaron was not helpful and acted really shady when I was looking at tools. Felt uncomfortable while shopping. Some employees were laying around on the swings and patio furniture in the store. Still have excellent employees like John yow and Kevin and Steven who are helpful when they are working but the staff they had when I was there just were not engaging and helpful. I miss the days when you go into a small hardware store and get good help.

It’s good for small things. I come here for garden and yard supplies, and yes it’s more expensive but it’s convenient at times. But I will say don’t buy lawn equipment because they don’t do returns. They have signs stating this and it scared me away a few times.

Absolute worst experience I have ever had went there with a couple of things I was looking for to start knocking out some of the repairs and just upkeep of my home and was repeatedly harassed by the staff asking the same questions over and over and since  I was browsing and checking options as well as cost and comparing things I was in no rush and as I am generally a private person I paid the employees not much mind and continued to my shopping when I was rudely accounted by what I have to assume is store manager from his aggressive, accusatory behavior ans he proceeded to follow me like some 3rd grade bully harassing me and making derogatory statements and honestly I was shocked to see such an rude, unintelligent, and just overall embarrassing and immature behavior from a so called professional.  I will never ever set foot in such an atrocious malicious store again and would advise the rest of you to do the same the store is very poorly stocked the employees are about as knowledgeable as a box of rocks and just rude, arrogant, hostile, immature bullies who I'm sure contribute to the fact that the store is always empty and they never get in anything new.  By far the worst overall staff and experience I have ever had and the franchise should be embarrassed by and would do well to simply wipe the vile slate clean and just try and start over again.  Still shaking my head in complete disbalief

Great service.  Had product available in-store.  Clean, large inventory and courteous, friendly staff, knowledgeable about the product.  Ample parking and convenient disabled access and parking.  Highly recommend for friendly, hometown customer service.

I wish I could give 0 stars. I went here this morning to pick up blades I had sharpened. I went back to the key counter and as usual, no one was around. I called the store from my cell and when a lady answered, I told her I needed some assistance at the back key counter. She said “ you’re in the store?”… I said yes and she said someone would be there shortly. This same lady walked back to the counter and immediately started telling me that next time I need help I need to walk around the store and find someone to help me. I said “No. I’ve done that in the past and that’s the reason I called- so I wouldn’t have to wander around the store.” She then said that if I don’t want to find someone then I need to tell the person at the register when I walk in that I need help at the back counter. I said I called the store to get help and I asked her to please just get my items so I can leave. Of course, she had an angry/irritated expression all over her face. As she walked to the back I apologized “for being such an inconvenience to her.” She said I wasn’t and I said that she seemed very irritated. She then proceeded to start telling me that next time I just need to go find someone to help me. I again asked her to get my items and she finally did. I expressed how rude she was to the man at the register, but of course, he just smiled and said “Ok.” (Which translates to: Ok- I don’t care and neither does anyone else.)
There was absolutely no reason for this lady to keep arguing with me because she didn’t approve of me calling the store to ask for help. Needless to say, I will not be back to this store.

The managers and employees at this Ace are clearly unhappy and it shows within the store. They don't really want to help the customer or even pretend like they want to help. At the end of my encounter with the manager, I decided not to purchase the few items I had and drove to another Ace down the street (Walts) - holy heck, night and day experience!  If you are in need of an Ace- skip this location as they are independently owned. Walts had better pricing, WAY more selection, and the staff was happy and super lovely and helpful!  Thank you for this awful experience so I could discover Walts.

My wife came to this store looking for a single broom to purchase and take home. My wife is very pregnant at the time of this incident (almost 8 months) and is holding my 1 year old daughter, and holding the hand of my 3 year old daughter. I work hard to make sure my family has nice clothes and is well put together. My wife was walking towards the broom she wanted (she could see it,) when a female associate stopped her and curtly told her they had a no bags policy posted outside the front door. Anyone who has young children knows that any outing is accompanied by a diaper bag for snacks, water, and other obvious things children need.
My wife told her that she was sorry and just needed to get a broom and pointed at it down the aisle. The woman told her she would have to drop the bag off at the front. My wife then offered to have her accompany her to the broom to assure that no shenanigans transpired. She said "no" and directed her to the front of the store again.
My wife has an ounce of self respect and told her we would not be shopping here again and left.
I called up he store manager, who was courteous and professional and aware of what had happened. I told him I would be posting this, as well as warning every soul I meet to avoid this store.
He was aware of the employee and indicated that she had a pattern of disrespect towards customers, so hopefully no one else wil be dealing with her. But I told him I would do this, and I am a man of my word.
If you see a pregnant woman with her hands full, don't make her life harder, help her like your aren't a petty tyrant looking to abusee what little power you have been given.

It was fine. People there were very helpful helped my find what I needed. I am always amazed that there are so many products there. Household Things you use every day

This is a great Ace hardware location. The building is relatively new, it's well-lit and the isles are wide. It's kept super clean and interestingly, the staff seems young but very confidence and helpful with advice or directions. They have a full paint department and can mix up any color you want, and have a full selection of samples if you need to take them home first. This specific store has an exceptionally large collection of air filter sizes, more than most of the other stores in the area. It's in a corner strip mall anchored by a Bashas grocery store. You can't miss this place and there's tons of free parking!

This story is very clean well-managed well stocked and the people are so helpful as beyond belief you can't walk to steps without getting nasty if you need help or anything

All I can say is we  Love this place.  The employee's are friendly & knowledgeable
This is a Super Ace hardware.  And has most
Everything!!!! From.  A to Z. Every time we come to Arizona this is one of our stops

This is by far the best staffed retail establishment I've ever shopped at! Their employees are SO helpful, I can't get in and get out without being stopped by 6-7 different employees making sure I'm finding what I'm looking for. Everything is well stocked and I like this location specifically because of the selection of kitchen gadgets, toys, Yeti products etc. Oh and I absolutely love the decor, finding random roosters everywhere just makes me so happy. 😁

The staff is wonderful! They are extremely knowledgeable in every department. The store has a comforting small-town vibe with a large town selection. We also love the curbside pickup they offer on those days when you just don't feel like getting out of your pjs.

To call this Ace a Hardware store is doing it an injustice.   It is huge and seems to have everything other than groceries.   Well worth exploring.

This is one of my two favorite Ace stores. I do have one problem. When I enter the doors, I lose all track of time. This trip I picked of some stain and polyurethane for a project. They always have an amazing selection.

owner in black Range Rover is racist. we were doing a community clean up and parked on the side of Ace. They recorded us and told us to leave. We were trying to do something nice for the community and that's how we get treated. do not do business there. go to 32nd st and Indian School!!!!

Ace has a great selection of hardware items and helpful employees! The big box stores like HD & L's has a lot of good stuff too but Ace is fast; park, grab your item, and you're on your way

Always have a great experience when I visit this ace hardware. All of their employees are very helpful and knowledgeable. Also, my mom forgot her phone one day and was close to a job site and needed to make contact with the owner. They fortunately enough allowed her to use their phone with no hesitation ! 😊😊😊

Love Ace hardware, they are always so nice to always helping me with everything that I need sometimes not even charging me there the best I will always always go to Ace.

Small, but they had everything I needed at one stop. Everyone was very helpful also

Walmart Supercenter

Quite a huge Wal-Mart center.. had pretty much everything in it.. a good sit in food court was missing. Overall a good place to kill sometime and do your shopping.

Not normally a fan of Walmart but this location was pretty nice. The staff was super friendly in the garden center. Had a great experience with them and everything was clean and neat and orderly.  Appears to be well staffed, well stocked and well managed.  Even the fishing section was well organized. I'll come back for that alone.

Messy store. Unreliable pricing. Prices on shelf are different then App and different than register.  You have no idea how much you are paying.  As a whole - self chech out stinks. Hard to shop when they are stocking shelves or doing the pick up shopping. This is at every Walmart location.

Automotive absolutely sucks!!
Took my car there to get a plug. I was called saying it was ready. When my husband and I arrived the guy was out in the parking lot working under the hood. He said in order to fix a plug, the technicians have to do figure 8’s to make sure the plug held in the tire. Long story short, the guy heard the car had an exhaust and was playing and messed my car up.
Today, my husband took his Tahoe to get a plug (again since we had warranty) and he also wanted the tires to be balanced and rotated. The tech at the desk pulled his information up and argued that he didn’t have warranty. Thankfully he had the paperwork in the vehicle. He had an appt to be there at 2(which he called they day before to schedule and tell them he needed the tire plugged plus balance and rotate), they finished at 5. He went to get his paperwork and keys. My husband seen they only plugged the tire so when he asked about the balance and rotation they said they didn’t know he wanted all of that done, although my husband argued with them about the warranty and all when he originally got there.
With all this being said, GO SOMEWHERE ELSE!

I went to the Auto shop at walmart since I was needing new tires, well I scheduled an appointment for 8-9 am since i needed to be on the road by 9am, I got there at 7:40 and they didn’t even take my car back until 8:49am. All they had to do was change 2 of my tires. I have to make a 3 hour drive and needed to be there by 12. They didn’t even finish my car until 10am. They kept getting distracted by talking to each other. I know tires doesn’t take over an hour to change. If I didn’t need tires right then, I would have went to my regular guy but sadly he wasn’t opened.

Shoppers Supply

My favorite place. Best clothing. So many choices for animal food. All things automotive and home. Cool cups and coolers. Guns. BBQs. Tools. Literally everything.  Love the staff and the fun food. And my husband loves the free popcorn. A must go every week or more.

I came in for a dog toy. I come here for their huge selection of toys. 3 aisles of toys. This place has toys in varieties of chewing and durability. If you need just about anything else this store offers just about everything else. This store is located on the SW side of the parking lot.

First time here and with my dog. Really grateful to have places like this to shop with dog 🐶 and be welcomed by staff with friendly smiles 😊 Really enjoyed shopping here and to take a break from the heat 🔥 in July.

Great store. Kid friendly. The employees were all really friendly. They have anything you would need for any pets or animals you might own. Anything you would need for grilling or smoking too.

The free popcorn when you walk in is always awesome too!

This is a great place for many supplies. They refill my LP tanks at a value that soundly beats grocery store tank exchanges (20 lbs filled vs 15 lbs in an exchange). Shoppers Supply also has great prices on lawn fertilizer and a wide selection of bird food. The convenience provided by helpful staff and fast checkout is hard to beat.

Made a run to Walmart last night to pick up dinner and had a spectacular view of the sunset!

Great Walmart - so long as stay strapped (and always watch your back in the parking lot - just ask Montgomery PD about this location). The place regularly reeks of skunk weed from the time you park your car, throughout the store, and straight back to your car. Employees REALLY must hate their jobs cause they are awful to customers. This location never pays a cashier, so you need to do all the checkout process yourself - but they are sure to make sure you did a good job checking yourself out with their receipt police by the door. Need to ask a question? Forget something at the store? DO NOT bother calling because they absolutely REFUSE to answer the phones (back to the employees hating their job thing). They can do better. They just never will.

I have been to Wal Marts all over the country....this is the worst Wal Mart I have ever been to.  In the mornings, they NEVER have a single register open despite the numerous employees standing around looking at their cell phones.  I am thinking, well they must have the self checkouts open....nope....only one lane with the smallest bagging area I have ever seen.

Why is this Wal Mart even open in the mornings?  When I bring it to the employees and manager, they clearly don't care.  I think the employees are bothered to even be there.

I won't shop there again....

Located on mid Chantilly, this Walmart has a good curbside pickup system. It is often crowded on the weekends and weekday evenings, but that’s to be expected. They added more self checkouts to both sides of this Walmart, which I’m on the fence on if it’s a good or bad thing.
Like many businesses, this particular Walmart does seem to be low on staff.
If you need to come to the customer service area you may be in line for awhile. I often purchase gift cards for my business here. I do wish this Walmart had a money center like the Atlanta highway Walmart. But I’m usually told to go to the customer service area to get a large amount.
The employees give you whatever energy you give them, so try to be chill.

I have lived in this area for over 10 years and the quality of this Walmart has gone down hill so badly. Today I had an employee watching me while I was in my car after I picked up groceries, literally watching me to see what I was going to do next. I guess I wasn’t moving and leaving quick enough for her. Even when I was driving off this employee was still watching me as if I was suspicious after picking up my groceries.

If I had a different Walmart to go to, I would. Because all the workers in the delivery pickup area have such terrible attitudes and are so unprofessional. I’ve had a young man literally on the phone having a conversation as he was putting my groceries in the car.

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