Valley Ace Hardware

The service is great here. I didn't know how to open my BMW key fob, and all I was doing was buying a battery, and they opened the key fob for me. They have great customer service. They Test it out after they put in the key fob battery for me.

This is a great location. I always come here for miscellaneous hardware. They have a fantastic selection as well as gages to determine size and thread pattern. This has saved me from replacing several items that were missing an odd bolt or nut. Good selection, friendly staff. Highly recommend.

Found this place after years of living close by and ignoring it as I drove to Lowes. Big mistake on my end. This place has most of the same main products for home repair, auto repair, pool and garden supplies etc. And it's all cheaper than the big chains. Better service. Better prices. Better location. Just better.

Employees told me there was a 90 day return policy. Came back less than 30 days later and they denied my return on a defective item Edit due to owner response: I explained to your staff that the pump would intermittently shut off and the cooler would need to be restarted. Because of that issue I simply purchased another one (at a cheaper price with a competetor, walmart) and planned on returning the defective one. Your manager Derek took it to the back, ran it for 30 seconds and called it fine. The fact of it is any other retailer would have taken care of the customer and sent me on my way. Most other retailers will even let you do a return if you "no longer need the item". But instead you and your staff chose to be argumentative and confrontational. In the future ill stick to the big box retailers who uphold thier warranties and return policies.

Worst location we have ever been. They fail to follow the Ace policies and guidelines and the staff was beyond rude. When we ask questions about these policies, they advise it’s “just what the owner wants”. These policies are not posted and change when it is convenient or fits their agenda. We will be submitting this to regulators as a violation.