Walmart

I have a love-hate relationship with Walmart.  It provides access to affordable items. It's a little less expensive than the grocery store at times. I wish everything wasn't from Asia. I truly want to support Made in the USA. But we're really good at shooting ourselves on the foot. Local made is so much more than imports. I want to give the biggest complaint with the self-checkout system. When I use one, I feel I'm putting someone out of work. Most, if not all, stores have 10+ aisles with 1 or 2 cashiers. And a line at the self-checkouts. So people who are qualified for these jobs are out there, but no one is attracted to part-time, no benefit jobs. All in the name of saving money. This truly is a sad state.

Lily did more than Excellent job in answering our questions,  paging us a clerk for dept, ran to cut our yardage needs in Fabrics and then lo behold, she was our checkout clerk...Always cheerful, kind, smiling.
Stephen in electronics, Very helpful,  knowledgeable printing off photos.  Very kind and cheerful.
Great Selection of items we needed.

This is not a super-center Walmart but they still have plenty of options. The staff I interacted with were all very knowledgeable and had great senses of humor. Went to get a fishing license a great place to get one. If you need good service in the upper valley region this is where you can come and get it. There is a super charger nearby.

Well stocked in basic groceries and merchandise. Frozen and refrigerated goods limited. I didn't notice any breakfast items except yogurt, and that selection was limited. Plenty of parking 🅿️.
A hybrid 🚗 vehicle charging station is being built.
Only Walmart I have seen lately with a mandatory face mask policy. Even if your vaccinated, you have to wear a face mask. A lot of people were ignoring it. They need to update their face mask policy.
RedBOX and a coin conversion machine available.

Hearing the management team make fun of employees while they're on the sales floor and trying to ask employees a question but getting ignored because they're to busy arguing with one another makes for a very unpleasant shopping experience. There are a few employees who genuinely seem like they want to help people, but not many.

Fogg's Lumber & Hardware

I have been a customer of this establishment for well over 10 years now, and the service of the folks there are great,  I never have a bad experience until today. Today I witnessed the new owner of the store belittle some of his best employees that have been there many years and always lend a helping hand and make my visit very pleasant. How shameful.

The staff at ACE in Norwich is amazing. Took my mom over to look at electric snowblowers before a storm, from the moment we walked in they were ready to help. They talked over the pros and cons of each option, they even assembled and delivered same day so she would have it for the coming snow the next day.

Never been to a hardware store where staff was more helpful like I think literally waiting at the door to help you. Surprisingly have a great selection for a small local hardware store. Also I swear by their paint specialist Adam (haven't seen him in a bit) but I'd drive a long way for his help. He knows his stuff! Consistently have better lumbar quality then home depot.

Great local hardware store. They pack a nice variety of hardware items into this store, and they can order anything else you may need. They also have a great selection of lumber in the satellite building. The staff is friendly and helpful.

Everything you need in a hardware store and we'll organized! Helpful knowledgeable  employees!

ace hardware

What a nice Service. Needed some batteries and the person there opened the small light and put the batteries for me and took his time to help. Thank you.

Seemed disorganized.Not enough cashier's. Nuts and bolts not price labeled and caused excessive delays. People are pleasant enough.

Great hardware store if you can find it.. if you need it chances are you live in Old Saybrook or one of the surrounding towns. I started coming here because the Home Depot is a 25 minute drive away.. it's actually quite a large store and you can get just about anything that you would find in Home Depot except for lumber and similar products.. very well laid out and the staff is extremely helpful and friendly.. the place is especially good for those emergency Hardware needs.

Love Old Saybrook Ace Hardware....  great place to shop.

Very nice had all we wanted. The man new all the answers to our questions

Saybrook Hardware Co.

This store is affiliated with the ACE Hardware Brand and the mantra of the customer focused level of service ACE is known for in all locations.  It is always a pleasure to shop at the Saybrook Hardware on Main Street - it's the Ace Experience, without a doubt. Family owned with many familiar faces, the associates go far above and beyond the call of duty.  The staff is friendly, well versed with the products AND location of everything in the store.  Not in stock?  Saybrook Hardware is more than happy to special order for you.  So incredibly focused on the customer experience.  This is the # 1 difference and the reason why I shop local and avoids the Big Box Stores...

They have darn near everything, but the lady that I dealt with looked bored and not at all interested in really helping me. But, that’s Connecticut. Not really all that friendly folks in the state, and I was born and raised here!

I've been buying at this store for almost 36 years. The staff is always helpful and knowledgeable. However, checkout experience has been deteriorating for quite a while now and last night really made me wonder why I continue to spend my hard-earned money there. No greeting by the clerk, after announcing the amount (which was the only sound she made during the transaction) my receipt was  silently pushed across the counter. No thank you, no have a nice night, nothing. And yes, I did say hello when I walked up.

I don't get that at Stewart's in Clinton, which, btw, is very close to my house. Smart business practice dictates greeting a customer and most importantly, saying THANK YOU.  You need work Saybrook Hardware!!!

A very good old time hardware store. They may not have all the stock that Home Depot has but they have most of the things you need most of the time. The employees are quite knowledgeable and can find things in all the books and crannies!

Quality items for sale in this store. If they don't have your item they try very hard to locate it order for you and have in store within a few days. Brian the store manager has his staff trained very well to assist all customers. Prices are very competitive.

Hope Ace Hardware

Had exactly what I needed, and gave me a $5 coupon. Great service friendly people. When my Hebron Ace store was closed, they were open will remember that!

Very Knowledgeable, Helpful in locating needed items. Very Fair pricing compared to big box stores. Friendly Atmosphere.
Jim

Very helpful staff.  Reasonable prices.  I like to support local businesses like Ace Hardware.

Good hometown supply store. Everything from Paint to toilet seats, and nails to barbeque accessories.

The staff are great! They will walk you through a project and make sure you're comfortable with what you're doing and really encouraging!  Bring pictures! I've learned that's it's really important to bring pictures of what you're working with and what do they know!  Josh, Chris, and Elliott are my favorites!

The Home Depot Las Juntas

Terrible service at this home depot in Las Juntas . I grew up going to home depot and always had a great experience but unfortunately this was not the experience Ive had at this store. Im very disappointed with the customer service that Ive received at this location. Specially with the shipping department.

I’ve had the best experience in all my trips to Home Depot. Client services staff were very helpful. Exchanging an item can sometimes be a pain but Magali and Bianca were very supportive, helpful and fast. I was in and out of there in a breeze

I can't understand why the people who work here by and large are so dumb. I can't out this any other way. It's a terribly run store. I really wish there was a local option as proper competition

It’s pretty much like any Home Depot in the United States. The workers are lacking knowledge. One difference is when you ask an employee if they have a particular item in stock, the answer will always be no. But if you look up the item, show an employee that it’s available, they will help you find it. Do not ever place an order online or for delivery. If the order is for pickup, it won’t be ready. If for delivery they will intentionally deliver broken material. I ordered a pedestal sink, delivered broken 4 times before I just took an Uber and picked it up. The delivery driver tried to leave quickly before I could inspect the sink every time and got angry with me when the sink was broken.

Okay customer service, I called to ask if they have something in stock and they said yea but when I went they actually did not..
They also do not rent tools at this location.

Harbor Freight Tools

Auto zone, Walmart  and harbor freight. Help me get my company truck running foe the summer ☀️.

Staff are friendly enough. Just be sure if you're using a coupon that will save you some decent money to only buy that one item otherwise the discount will go to something cheaper in your purchase - learned this one the hard way.

Great experience, and incredible Customer service ! I regularly shop at this location, the store is clean, well managed and has had everything in stock.

Expensive if you don't have a membership ($29.00) per year.
Great deals with membership

I love Harbor freight & was surprised to see one in Willimantic CT near Aldies & my favorite Asian store.
I saw this handy " everything book"

Walmart Supercenter

Will not pay for repairs to your vehicle due to there shopping carts not being properly picked up because there to lazy to do anything

Ots a clean, well organized store. The pharmacy went out of their way to help me move my prescriptions from another state.

Great Jalapeño and chesse poppers and good prices on a lot of items. Including the hot ready to go meals.

It's a super Walmart.

Food and everything else that is at aWalmart. Standardly.

Side note, if you have the extra money to spend, you should go to one of the local owned businesses around instead of going here.

But if you're shopping with a budget or have a particular thing, you can only get at Walmart then this place is just fine

Great service. Able to find everything we were looking for. Found out for the first time that the website shows where things are in the store.

Ace Hardware of Norwich

Mike is a friendly, helpful and welcoming Manager at this Ace site. The Staff are all friendly & solicitous.
The supplies are abundant, varied & easy to find. Ace hardware has a Reward program & great sales on high quality supplies seasonally. The deal on mulch and soil in October was hard to beat. We went back three times. I highly recommend patronizing the Norwich franchise.

Friendly staff and a pretty good sized Ace. It's tucked away by the nearby gas stations, so it's hard to tell it's even there  unless you're actively searching Maps for a hardware store. They do display items they don't have in stock, but it's easy to order for in-store pickup. Staff seemed a little clumsy at checkout, but still nice.

The people who work there are very helpful. I needed a plumbing piece, I didn't know the name of it but I described it to him. Well he called someone else and he new what I needed!! They are super helpful.

Over the last few years the customer service has been excellent.  They are knowledgeable, friendly and extremely helpful. This is where you go if you want good customer service. It is so much easier to go here than to one of the big box stores. Some things are a little bit more money but other things are cheaper. It’s definitely a time saver going here and that to me is well worth it.

They were very nice when returning a U Haul.
Very knowledgeable

Great Walmart got my toothpaste and wanted to show it off! Also the Sunday was in my face that's why I'm squinting haha

The self checkout was not taking my bill. I asked a lady from another register for assistance, she tried her best and the machine was still not taking the bill. She then redirected me to go and break my bill into smaller bills at the service desk. I approached the service desk and explained my situation, she immediately responded in a rude tone and told me that if the self check out didn't take my bill, then she cannot take my money in exchange. I was concerned and even asked her to run the currency ink over it to see if it was legit. It came out good. I've had issues in the past with rude employees of Walmart in Rindge. Here's why I rated walmart the way I did. The only one that was pleasant was the lady at the register at the far end where the tobacco products were. I give her a 5 star and the lady at the service desk a 1 star. Which averages to about a 3.
Your employee at the service desk needs to learn interpersonal skills.

A lot of everything you may or may not need lol. From food to furniture, electronics to prescriptions. I'm sure you could find something here. Too many self check-out stations, too many people who act like they don't want to be there, and too many people who act like their jobs are saving lives (a bit pretentious). You'll find plenty of friendly people but just as many grumpy/irritable employees working here.
My recommendation, is get what you need and get the heck out. Make sure to have your receipts be assembled you never know when they'll treat you like your trying to steal from them. But that last comment is every Walmart these days!!!!!!

Ya, its a Walmart with the default Walmart stuff, pharmacy, electronics, minimal grocery as its not a Super Walmart.  It's like the pre Super Walmart days Walmarts, like literally even looks like they did early 90s!  Probably the wirst Walmart in the area.  Go to Amherst.

It's a Walmart.   Very nice staff, the ones that actually work.  Not overly busy like some, too.  No sales tax.

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