Miner's Ace Hardware

The best Ace Hardware store in the known universe!

The staff are extremely experienced, very friendly and wonderfully helpful.

WooHoo!
Really Great Place.

I've spent the last couple months going to this store every day. I've been remodeling my Chinook motorhome as I vacation at the beach.

The staff at Miner's have been wonderfully helpful. They have helped with excellent product selections and providing me with custom wood cutting on their panel saw and chop saw. Their gracious help has been wonderful.

Horrible Experience Today 😵‍💫.
Went to get three house keys made.
As I entered I picked my keys and waited by the help desk!!!
From the opposite side of counter I heard
MA’M WHAT DO YOU NEED !!!!!! Yelling voice
I told her I need keys made. She called for a key maker.   After talking w key maker I walked away to give them time to do the keys …..Funny but I ran into my son there so we looked at things for up coming projects
This took 20 min!!!!!  I approached the key area to see the loud associate working with another customer and his keys.   I said Hi are my keys ready and she the associate (Liz AI) in the loudest voice,   Omg , I have ever heard
NO !!!!!    They’re not ready!!!!!!!
We’re doing the best we can here !!!!!
She then went back to her register while another associate started my keys 🔑  that’s the third associate, then another came up to  finish working on the other customers keys who they started.first.  Simple house keys 🔑
As I approached and shared my displeasure for ignoring my keys for now going on 30min.   This LOUD cashier    Screams at me to come over and pay for them first.   Omg this lady was so bossy and rude and beyond loud.  Her voice was horribly and accosting.   But her demeanor was horrific and down right rude.  It’s like the cashiers are in a competition to get to ring up the next customer. And this lady out talks every cashier.   It was like watching a cashier competition   I will help you here !!!!!
Lmao    I was flustered thus this review.
Worst experience ever and I spend a lot of money there.  Maybe time for a new store to get supplies 😵‍💫😵🙄

Haylee went so far above and beyond I’m pretty sure she took a hot air balloon to make our experience something out of a Mario brothers game when you would get that untouchable cloud level. She coordinated with several other stores to get the things we needed without us having to travel about 60miles to each store round trip. A true reminder of the customer service we have forgotten! Thank you for being amazing haylee and helping when to absolutely didn’t have to! See you soon!

Usually have what I need. Nice selection of plants, seeds and gardening supplies. They're never out of propane refills. The staff is friendly and helpful.

I have vacationed in Pismo Beach since 1971 every year. I plan a visit to miner's. The store is Always clean and well stocked.  Anytime I ask for something they not only tell me where it is but walk me over to it.

Dr. Phillips Ace Hardware

I just love Ace Hardware.  My favorite aisle is the hardware one with all the nuts, bolts and fasteners you could ever need and want.  Great and helpful staff of nice people.   You all need to support these stores. Outside looks like an old watertower on top. They have everything.

Five stars to Dr. Phillips Ace staff!
They helped me make a drill press cabinet, including the paint match and all the hardware. Very supportive and knowledgeable folks. Highly recommend.

I love my local ace hardware store!!! Mauricio you saved us today! But honestly, everyone from management to Colton, Tiffany to Cindy ! Y’all make new home owners that are confused and lost … safe and guided!
Thank you so much, I recommend ace to anyone and everyone. The world has changed drastically but Ace has stayed true to their Values and principles. Thank youuuuuu

Wow! This is the best Ace Hardware I’ve ever been to! Staff helped me all day fix a problem with my plumbing, took multiple returns and the staff were super knowledgeable about my issues. Shout out to employee Mike, who was really helpful as well.

Always a few knowledgeable people there that are happy to help. Every time I've been here someone asks me if I need help a few seconds after I walk in the door instead of having to search for a grumpy employee that acts like I'm an interruption to their day like the other places. Has always had what I needed in-stock somehow too.

Polk City Ace Hardware

If we could give 10 stars, we would!  My husband and I want to give a very BIG "Thank You" to the manager and staff at Ace Hardware in Polk City.  On August 10, 2023, our car broke down.   Ace had an auto parts section, and we were able to purchase an item that we thought would fix our car issue.  Unfortunately, our repairs were more than we thought.  Long story short, it was very very hot.  They cleared a bench for us to sit and wait inside out of the scorching heat for a tow truck to arrive by Triple AAA.  They gave us water.   They even helped to charge our phones.  When we found out that Tripple AAA could not get us a tow truck without a six hour wait, Ace called a local towing company for us and we were able to get help within the hour.  All the employees went above and beyond and we are so grateful to all of them.  They helped to make a miserable day pleasurable.  THANK YOU!

5 people standing around while you wait 30 minutes for propane, for no one to come help.... customer service is awful

I love that I have an Ace Hardware so close to home. Although they don't have everything I need all the time. They do have a Lot packed into that little store.
This location does have propane refills if that's something you're looking for. As well as all kinds of other random things you might or might not need.
Will definitely be back again and again

Price gouging in the dictionary would picture this Ace. TruFuel 50:1 mix LOWES-24.95 ACE 49.95 FOR A GALLON.

Love this store, they have everything I need when working in Polk City.

Ace Hardware of Sun City Center

Very helpful and friendly employees are eager to help you find what you are looking for. Lots of unique items in addition to the normal needed hardware items you would expect. Store is clean and well organized.

Always has what I need. Great customer service.

Ordered a critically needed item due to the hurricane and 2 days later I got a cancellation email with no courtesy call, no details as to why or anything. I already don’t like ace because they’re way more expensive than the other home centers and the employees spend more time following me around in the store like I’m going to steal something rather than helping me… just another reason why to not shop at ace.

Went in for some paint and the sales associate Tom was very helpful in directing me to the paint color I was looking for. The paint color is beautiful in my new gym. He deserves 10 stars.

Came in Monday looking for a grill and met the most knowledgeable sales associate Tom  and he helped guide me through different types of grill/smokers … will be back to purchase this weekend

Valley West Ace Hardware

Great nursery and gardening advice and highly qualified workers to find you anything hardware.

I’ve been going to this Ace store for about vet a year.  I’ve met several of them and they all are very helpful and when they are not sure they call for help   I’ll definitely keep going there for years to come.   Thank you all

Glen at the cottonwood  store was so helpful today I took up alot of his time helping me and he said that's what I'm here for

It's a good place some people aren't the smartest there lol but for most part it's good

The best gardening advice and plants to go with it. Expert hardware people always there to help!

Bests' Ace Hardware

Local store close to our home here.  Extremely friendly and helpful staff. Helped me out with paint choices and some other items, knowing I was asking for a future purchase.  I know Ace is a chain, but walking In and interacting with the people that worked here was like walking into a locally owned Mom & Pop store. I will definitely be back.

I keep going back to the Ace Hardware in Lewes because of its great customer service and staff. I am posting this edit because of course this Ace Hardware has moved recently due to the new road construction on Route 1 and 9 in Lewes.  You don't have to go far down Route 9 to get to a hardware store that will beat the Big Box Stores every time on service and experience. I love to shop local and support this business. If you are in the area, check out the new Ace Hardware for your hardware needs.

Very helpful knowledgeable staff, excellent at mixing paint colors, ( matches every time) making keys ( don't do it yourself at the key maker at Walmart)

I go to Bests' Ace Hardware mostly to buy birdseed but I usually find something else I want while I'm there. Their birding section is what I think really makes them stand out. They have a great, huge  selection of bird food - seed, suet, nuts, etc., & enough bird supplies to keep all the birds in Rehoboth! They have so many cute little houses & feeders, and they have beautiful garden statuary and decorations. You can buy the seed by the brand, in pre-packaged bags, but I prefer their in store mix of seeds & nuts called "Tom's Mix". It's located in one of the galvanized trash cans in the front of the store, each filled with corn, millet, sunflower seeds or peanuts, both in & out of the shell, & more. You take a big scoop & put as much as you want in paper bags they supply. You pay by the pound & they weigh the bags at checkout. I find it to be more affordable and I get exactly what I want that way. They also have a good choice of seeds, bulbs, and plants for the garden and I always end up buying a bunch while I'm there. They have all the usual hardware store stuff - nuts, bolts, paint & supplies, plumbing needs & cleaning products, etc., etc., and you can order online and have it shipped to the store. The also have an interesting choice of "do-dads", little things like magnifying glass, marbles,  pen knives, nail files, rubber balls and the like but better, and at Christmas time they have EVERYTHING you could ever need to put in your Christmas stocking!
I enjoy birds so much! I put seed & suet outside & on my window sill and approximately 20 different kinds of birds visit me there almost constantly!

This is only getting worse by the day. I almost broke my ankle on the way home tonight. Are you looking for a lawsuit? It is your responsibility to fix this and... YOU HAVE THE RESOURCES TO DO SO IN THAT BUILDING. UNACCEPTABLE.

Lowe's Home Improvement

I went to the store over a week ago and purchased a refrigerator. The delivery was scheduled for the 9th, and it never showed up. So I called the store and asked what's going on with the order. Unbeknownst to me, the salesman in appliances Rick sold me a fridge that was already sold to someone else. So I spoke to a manager, Jesse, who "fixed the issue" by giving me a delivery date of the 13th, again it did not show up. Went back to the store and spoke to the assistant manager Danny, who then gave me a delivery date of the 15th. It showed up today, all scratched and dented. There was no protection around the fridge, just the box thrown over it. I highly recommend that you do not shop at Lowes in Lewes Delaware and take your business elsewhere. It is absolutely ridiculous to go through this much trouble for a refrigerator.

*Edit 11/17* I attempted to get a refund put back on my lowes credit card and was told a blatant lie by an associate at customer service. He told me none of the managers know how to put a refund through the system, and only 1 person in the entire store knows how and told me to come back Monday when she's working. This has to be the absolute worst experience at any retail store I've ever shopped at. The amount of carelessness from associates to management is shocking. Makes me wonder how these inept people became managers.

Sometimes certain items can be hard to find. But during the holidays they always have the cutest Christmas decorations.

Ordered a washing machine online and was supposed to have a delivery on December 23rd, 2023. We received text messages throughout the day confirming the delivery and that they would be here between 1:30pm and 5:30pm. At 2:30pm we received a text from the delivery driver that he wasn’t coming because the washer looked damaged. I asked him to deliver it so I could take pictures of the damage. Delivery driver never showed up but did send a text picture of the machine. Called the Lewes, De store and was on hold for over 35 minutes, just to be hung up on and had to call and wait again. Finally, after someone answered, they said it wasn’t their issue and I would need to wait for the delivery driver. No one ever showed. Called the 24th of December and was told to wait and call back on the 26th of December. Called in to the store and was told the delivery driver never returned the washer and we can’t start a refund until they bring the washer back. Called the delivery driver and he finally responded that it’s not his problem and will return it when they get time. Everyone keeps passing the blame with no accountability.

This has been a huge hassle and I will never purchase another appliance or home service through Lowe’s.

Update: Called the store on the 27th and 28th after long waits on hold, we finally got to speak with someone. Store is refusing a refund since the washer has not been returned by the delivery team. I called the delivery driver and was promptly told “Don’t call me and talk to Lowe’s.” I explained Lowe’s needed the washer back and they are refusing a refund. Driver responded “Not my problem, I don’t have anything on my truck.” Called Lowe’s again and my wife spoke with the store manager. Manager instantly refunded the purchase price after we explained we are disputing the charges for non delivery with our credit card company.

Just went to Delmarva Appliances in Dover, ordered the same washer, lower price, and will be delivered on Tuesday. Very disappointed with our experience.

For a big box store, we’ve gotten good service from the appliance department.  James and Josh helped us and provided us with information and all we needed to get a dishwasher!
Now—we’ll see if the dishwasher arrives!!

Worst experience @ a Lowe’s in my living history. Employees are beyond rude & even my cart was taken as I went to venture for another item; almost a grand in sales they lost on that cart! No willingness to aid consumers and any simple questions are met with resistance. Entire staff needs retraining on basic customer service skills.

Ace Home and Supply Center

Easy to find location in West Irlo Bronson. Next to Subway.
Located in newly re-designed mall.
Well-stocked. Very friendly and helpful staff. Great prices. Awesome location for getting duplicate keys made quick and easy.

I have worked in this area as a handyman and this store has saved my bacon a couple times now. They have a great supply of plumbing supplies as well as screws and fasteners. What I like is every time I walk in I’m greeted and asked if I need help. Usually the staff has a general understanding of material and are able to quickly get me in and out. I really like Ace Hardware the customer service is top notch Lowe’s and Home Depot could learn a thing or two from this establishment. Great job guys!

Francis just made my day!! What an amazing service. I came in with a project that I thought it was gone but he did not give up and was able to bring it back to life!!! Above and beyond service! Need someone who listens and cares for the customer, this is your store and Francis is your guy!!!!

Dylan was super helpful with finding a temporary replacement for a bolt on my car.  Took like 20 minutes and looked through different threads and  checked with a couple people he knew so he could get us a good temporary replacement.

Always a friendly and helpful staff. Such a pleasure to shop here rather than the big box store. Feels good to support smaller, local businesses. Thank you!

Crossroads Ace Hardware

What can I say about ACE Hardware that doesn't sell them short?
I've only been in this area for a short while and yet I'm good at calling ACE Hardware my local Hardware Store.
You might think that the size of the building limits ACE Hardware's ability to have what you need to complete that much needed project that's been haunting you.
Let me assure you that BIG THINGS COMES IN SMALL PACKAGES!!!!
They have EVERYTHING you need to fix anything for home, garden, and farm!!!
If you are looking for a new look at your humble abode then their paint selection is as good if not better than most other hardware stores with one of the BEST PAINT Names in the business: Valspar !!!!
So instead of going all the way into town for one of the big Name hardware stores, give ACE Hardware a visit, unless you need a trailer load of lumber.

Great store,  Mngr Diane (I believe?) Always greets you with a smile,  helpful and country hardware store feel. We recommend it to everyone 😀

We always receive helpful service at this location and are always greeted with a friendly smile. :)

They always are well stocked with our favorite items and also accept coupons/promos.

Tim was an absolute wealth of knowledge. Super helpful! One of the best experiences I’ve had at a home hardware store

Just went there recently looking for a AC filter for the fam bam & Ron made my experience run so smoothly thru out the entire time & when I got to the register a young lady named Brook was an unexpected joy helping me get the correct batteries I needed! Totally recommend, service is out of this world 10/10!

The Home Depot

Ordered major appliances online in 11/29. Received delivery date of 12/6 and no delivery came. Told that items were removed due to a dent and offered rescheduled for 12/7. Apparently there is no such thing as next day delivery with Home Depot and although I got updates throughout the day on the delivery progress, there was in fact no delivery coming. Now rescheduled for 12/11 and I’m not hopeful. If you need things promptly, don’t shop at Home Depot. #nevershoppingatHDAgain

10/29- yesterday I was in hardware and Sean helped me with parts I needed for my compressor hose. Went home and still needed another part. Came back with my compressor and hose and Sean helped me again even though he was the only employee in hardware and he got many pages for customer service from other patrons. He was very knowledgeable and very courteous throughout. He really knows what customer service is all about. I appreciate you Sean for all the help yesterday😊

Associates were NO help at all....they walked by me several times while I looked lost and never asked to assist Me !! Items in wrong spots in little dividers on shelves..... store is a little disorganized....I wasn't even greeted at checkout....No  appreciation for my business at all...the best thing about the visit was the Grinch decoration....I WILL NOT be returning...smh !!!

Two weeks ago my husband and I were in your Lewes De store, and were very happy to find exactly what we were looking for!!! And to make things even better, we had THE  most helpful folks to help us that day!! So shout-out to Eric, Patrice,Max, Brenda,and  two other young men who helped us on our next trip back to get us what we needed!!! We don't remember their names but we remember their helpful and caring attitudes,  and I commend you for having some helpful and patient people working for you!!!!

Barbara and Randy Twilley
Laurel,  De

Thought they would be better than Lowe’s — I guessed wrong! Equally terrible customer service. Garden was called twice to aid me with over 20 bags of mulch and landscaping items. Never once did a helping soul show up. Cashiers were mentally lacking wherewithal and said odd and offensive comments back to customers. I will be going to another city for similar services from now on.

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