Banco BBVA

BBVA Pabellón M Bank is located outside the Pabellón M building in the central area of ​​Monterrey, service is from Monday to Friday through appointments at the entrance of each branch, it has a waiting room, air-conditioned facilities, customer service with information about savings accounts, debit cards, credit cards, auto insurance among other services; At its windows you can carry out operations such as payment of services, deposits or transfers, check cashing and more possible services consulted upon entering, it also has ATMs that operate 24 hours a day, 7 days a week, within its security it has personnel and surveillance cameras. Excellent service at desks, windows and ATMs.

Terrible service, they sat me down to wait for more than 20 minutes and the receptionist was only on his cell phone when he himself said he would assist me because it was a quick process, I had to go to another branch.
He would have told me from the beginning that he didn't have time to attend to me, it only made me waste my time... 😠

In my opinion it is a good Bancomer branch. In my experience, I went at 3 pm on Monday, there were approximately 6 people waiting to be attended at the windows (by sierro these are covered for waiting customers). The lady at the entrance is very very kind and super cordial. He directed me to an ATM to make my deposit and he was there until the end. I recommend both this branch and the begging hours.

BAD ATTENTION, FRAUD AND DECEPTION
Terrible attention from the moment you arrive, I asked them for a cover or something in digital format, they told me they would send it to me and that was not the case.
I asked about increasing the deposit limit and they told me that to increase my deposit limit I had to have savings in dollars which was completely false, the reality is that they sold me insurance without my consent called META SEGURA.
It turns out that Meta Segura is a life insurance that in case you are missing, they give your beneficiary the insured sum, in this case 13,000 USD, to be able to recover your money if you can do it before the period, which was 13 YEARS, only that they give you a part.
In my case I will be able to withdraw 364 USD of the 526 USD that was taken from me and that starting in the seventh month.

The bank is very large but only three boxes

BBVA Loma Larga

This branch is very bad, the ATMs are not helpful, the staff's attention is very bad

Good location several ATMs available to use

All good, the attention is excellent from the executives...

The only thing is the ATMs, which sometimes don't work and swallow the money, you have to wait 4 days to get the cash back...

The telephone banking people are somewhat rude and inattentive, so you cannot make a complaint over the phone, the line is not a good method, but the executives are very helpful

I received good attention from Diego Wong, I went to register the BBVA application. I think they could make improvements in customer service, since at one point the person who helped me was in charge of two areas, the door, and desk service. Greetings.

The executives are slow, you can wait up to two hours to talk to someone and their system is always in "update" so they ask you to call the Bancomer line, there they ask you to go to the branch again, you can spend six months like this and at the same time In the end they prefer you to cancel rather than correct their mistakes

IT DOESN'T SOLVE ANYTHING. THEY DO NOT RESOLVE ANYTHING FOR YOU, DEBIT CARD BAD ATTENTION

How about good afternoon, a telephone number to communicate directly with you, it is related to my account that presents a blockage

This branch is staffed by 2 very capable executives. They help the customer, we have to go from other places looking for good service.

Terrible service at Hilario Martínez, they can never do anything and end up sending you to another branch after having spoken and confirmed that the changes I want to make can be made at any branch.

Once I had a problem with one of the ATMs (they didn't give me the cash) but they gave me a solution very quickly and I was able to get my money, maybe because it was working hours, but in the same way the receptionist they use at the entrance is very able

The waiting times are very long, they have a lot of staff standing around doing nothing, and a line of customers waiting to do simple procedures... very bad service, better go to another branch

Extremely inflexible, they try to deceive you when providing customer service, rude, the door does not open properly, they harass you at the cashier, they do not try to help you with your problems, terrible attitude

Excellent attention. I was able to complete a procedure that was denied to me at another branch.

Do you know when this branch opens, I received a card there that expires in the next few days.

The cashiers are first class lazy people. Because they don't want to work, they say that all deposits less than 20K had to be the one and the two full ones because of the ineptitude of their tellers inside the branch. The best thing is that you don't even go to a place where the customer service is terrible. Better go to another branch. This one is not worth wasting your time.

Un señor de ejecutivo, Sr. Mauricio Isaac) trabaja proactiva-mente. Solucionó el problema de la cuenta! Muy bien!!

They made me go back and forth three times... Then I got an error saying I couldn't do it again and said I didn't know... so I started to be a bit truthful... It was resolved right away... as if it was a lie... lol

Terrible service... More than 40 minutes of waiting...the person at the Management attending people jumping people in line... March 25, 2022 at 2:20pm

Terrible service... Now with covid19 and 2 sad cashiers... The waiting time is more than 30 minutes for a CIE deposit

The worst service I have received is at this bank, it caused me economic damage.

This branch has been operating in this location for around fifteen years, and they have always been very attentive and diligent in their work. It is well located and although its parking is not so accessible, it almost always has customers. As a suggestion, it is better to park in a nearby park and walk a block.

It is the worst branch that exists, the manager with an alcoholic breath and gross arrogance and the staff with a total lack of knowledge about the procedures, a shame that such a large institution has such rude and informal staff, in short, one less customer does not give them It doesn't even tickle, but I hope someone's opinion helps you. Don't go to BBVA Contry, it's the worst

Generally the service is passable but yesterday morning we received TERRIBLE service, the lady had an unbearable attitude and facial expression, she had no desire to help, not even the intention, very bad experience, I will take my mother to another branch to have the procedures we need

The branch is no longer here, it is one block earlier, how does the direction of the street go!!

Personally, I have had very good service at this bank. The last time I went I was going with something that I thought would take at least an hour but they solved it in less than 10 minutes.

Why can't I withdraw my money from the section? The app closes when you touch that option

We went to speak with an executive, we arrived when they had just opened, the executive took a while to arrive but he was very kind to assist us, I also carried out another procedure and everyone was very kind.

I went to request an account opening and they canceled the card I had as a minor and they made it impossible for me, the person at the entrance gave me bad information, apparently they are not well trained, I went to another branch and called customer service and they were able to help me serve better although I can't solve my problem yet.

Excellent service, very efficient and fast, very helpful, my favorite branch🤩

It is a pity. We were several people from 3.50 queuing outside. And at 4 o'clock the door boy closes the door for us. Not before letting in 2 people who weren't in line and another person who asked to ask a question. We call the manager. And she never stopped denying us and gave unjustified reason to leave us out. I argue that his capacity did not allow him to let us pass... and he only had 2 ATMs!!. Hence the lack of good care. What a pity, I always go to this branch because it is close to me. But today they disappointed me with that lack of judgment of the manager and the subordinate, how mediocre!

It's my bank, I prefer it over any other
The procedures are quick and easy, clear and complete information, receptionists and advisors very professional and friendly.

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