Banco BBVA

NO BANK OR BBVA ATM IS NO LONGER FOUND AT THIS ADDRESS. PLEASE REMOVE FROM THE MAP TO AVOID CONFUSION!

Pretty slow service and they’re not helpful at resolving issues. It took me three visits just to change my address (and they never did, I gave up trying!)

Terrible service, the staff at the entrance has no idea about the services you can pay for at the cashier, the executives walking around the branch greeting everyone and serving no one, only 1 person in customer service and giving themselves the luxury of chatting, no They respect people's time here. The icing on the cake is that they don't respect turns and people pass first. Appalling!

Very good attention, everything very fast, these last months I have been going there and everyone is usually very attentive.

Appalling! I have never come across such horrible service. From the cashiers (4) to the executives, particularly the lady in module 2, a despot, rude and of course rude.
His attitude was so bad that I have evaluated changing banks or at least NEVER returning to that branch even in an emergency, as was the case.

It's probably one of the worst places I've ever been in my life. In fact, I would recommend people not only not to come to this branch, but to change banks.

Good service! Not long time at all. Good hospitality. Thank you BBVA!

Expect a quick service, and if you're in a rush you'd better use the ATM

They denied me access with my dog. It is worth mentioning that my dog ​​has accompanied me to the bank for years and I have never had problems until I arrived at this branch. The lady who denied me access was very rude. Now they prohibit access to pets?

Terrible customer service. It seems like they are doing you a favor

Today was better for me, there weren't that many people despite it being a fortnight, the staff's treatment is attentive and respectful.

They only have one open box. The average waiting time is two hours. Terrible service.

Terrible attention from the lady who is in charge of handing you over to an executive,
1.- It doesn't give you a token.
2.- It tells you to wait while an executive is free and when it happens it goes to the person who arrived 20 minutes after you, you go and tell the executive and he tells you that the person had been there for a while and that it is something quick.
3.- My time is also valuable, I got out faster with my procedure that I needed to complete than the other person.
4.- The information they give me in Online Banking is not the same as what they give me in the branch. (agree or train your staff well)
It is not acceptable that they do not respect other people's time, that there is no order and that the information provided is not clear.

Horrible service from the advisors who are putting gel and checking that only one person enters, they are not friendly, they don't even say good morning! And terrible service in their practices. The money I deposited got stuck and when I asked the cashier Sergio Rafael for clarification, they did not return the real money I had deposited. Bad service to customers and cashiers in poor condition. At least maintain their equipment, do not expose users' money, that is why they are supposed to be a bank, demonstrate their strategies so that they provide quality care. The worst branch I have ever visited.

Hsbc

The attention of the manager and one of the executives was very poor (I do not mention the name out of respect that I do have). Likewise with the receptionist. When they finally manage to answer the call, they don't speak and hang up. It is supposed to be a “premier” agency and it is far from having that level of service. I regret not having seen the comments and rating before coming to this agency/bank.

Very friendly since I called on the phone so they could assist me. Upon arrival, very good attention from the first contact.

The receptionist's attention is terrible. They NEVER answer the phone or pick up and leave you waiting.

Bbva Bancomer Sa

I went to pay a large tax, but the woman at the entrance refused to let me in. I can't get this point
I was told to go to another bank. So I paid my taxes at another branch. I was unfair, so I called and asked, and I was told that I was receiving taxes at this point as well. it is rejected It was also rejected in August 2023. This is the second rejection. As usual, the woman was unkind. I'm really angry.

Excellent service from the ladies at the entrance, they are always very attentive.
Very central branch.

Excellent service and attention, especially from the advisor Karla Torres, all the patience and the clearest way to really explain, very good service from the lady 👏👏👏👏👏👏

Terrible, the lady who was in immediate attention on July 20th changed my payroll, it became easy for her to lie about the credit cards

They are nice, but when you try to ask them to give you a solution, they don't help and say they can't help you. I asked them for support to enter to sit in what I was hoping for a solution and they denied me entry.

Don't go here or any BBVA if you're a foreigner or don't speak Spanish. They will take advantage of you if you're uninformed.
They sold expensive contracts by lying that all banks are required to charge these expenses by Mexican law.
It turns other banks offer the same products for free and there is no such laws. If you signed, it is too late, they'll take your money and don't even let you close your account until the contract expires, even if you try to cancel hours after signing.
They're also very rude.

Branch with few staff is almost always empty, the executives take time to serve but when they serve you the service is fast

Excellent service, highly recommended, this place will serve you in the right way, quickly and efficiently 👽

very bad half an hour no one pays attention to me

Very attentive service from the executives, fast service.

ATM / CASHIER BANCOMER SUC FRAY SERVANDO

Pround and concerned  gentleman but very professional and helpful

I lost my documents, I needed identification to have money, then the INE, which they have, is expired, they had not notified me, and that caused me annoyance, in the end I was able to use it at an ATM without a card. And so. But I'll have to go update everything. 🤗

It has its shortcomings after all... CASHIERS WASTE A LOT OF TIME ATTENDING FRIENDSHIPS You have your place and the person at the door arrives and goes straight to her friend or friend. WE ARE ALL IN A HURRY, GENTLEMEN, in addition to BUYING SNACKS...OR YOUR LITTLE BOTTLES OF FLAVORED WATER THAT A GUY WHO SITS IN THE LIVING ROOM BRINGS YOU, there is time for everything but they don't know how to apply this

This time I only went to ATMs, which were quickly accessible.
But if I have gone to personal ATMs on previous occasions, perhaps this branch has the defect of its location, always very crowded, in the downtown area, shifts take time to get off steam, even with automation.
Good treatment from the managers

BBVA Bancomer bank

Fine attention from the staff at checkouts, with a proactive attitude.
I arrived at 9:05 and waited less than 5 minutes to get through.

I would give it 100 stars, but it only allows me up to 5, because the staff treatment is excellent. Congratulations to all for the good service

Terrible service, employees make fun of customers, they have no patience

Good bank, good system, mediocre employees, nothing is perfect.

It says there that they are open all day, it is Monday, it is only 7 pm and they are closed.
A complete waste of time

The service towards customers was terrible, I asked them to provide me with the Clabe account for a deposit that I urgently needed and the lady who assisted me (badly) gave me a Clabe account from another account that had expired since 2021.
Therefore my deposit was not made and now I have to wait a month for them to clarify what happened to that deposit that did not reach my account.
I don't know how there are such irresponsible people working in a bank where things should be very serious.

It cannot be that they have female people who are so useless and inefficient, apart from being rude at the entrance giving shifts, nor do they serve well and are very argumentative with the guard when you complain about their ineptitude.

On weekends you can't go into the ATM, they close with street stalls in front and there is no other bank nearby.

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