BBVA Bancomer

I don't have many positive comments to make about the branch. The problem is poor administration, the branch has few executives and they take a lot of time.

The waiting lines are long and people "reserve" their place, I only had to wait 2 hours and 40 minutes to be served.

BBVA Edificio 7

Banco BBVA

Wrong information, it is an AquaMatic THE BBVA IS NO LONGER HERE

Everyone there is super friendly, they always try to help and if you are looking for an option to keep your money safe... The best bank option!! If you want to hire the executives, they will serve you in the best way!!

Terrible service, they do not take care of the healthy distance, it takes approximately 3 hours for you to spend with an executive, no, it is not clear when attending

Hello, good morning, I need support to obtain a debit card, due to the current situation of the Covid, I don't know if they provide personal service, it really urges me and I need it.

The branch closed without price notice, there is already service, they send the German home branch. Do not go to this branch anymore (12/15/2021)

Aula BBVA Bancomer Financial Education Montevideo

Don't waste your time and go to another branch if you want to resolve problems with your account quickly, where they treat you well and you don't have to make many visits to resolve the same problem, unless you are friends with the executives who serve there (if your case you're going to spend a good few hours chattering). The executives of the Montevideo branch do not respect the shift system, they only serve their “friends” or “star clients” and spend hours “serving them.” 15 minutes away is the Encuentro Fortuna branch where the staff does their job and doesn't waste your time.

Super bad service, the girl at the kiosk on duty spoke to me from inside the branch behind the glass door, she gets upset because I don't listen to her, they finally let me in because I'm going to open an account, two executives alone in their cubicle, 10 minutes of waiting with no more people in the bank than us, we tell him what we want and he tells us that they don't handle that product, when we ask him how do they do it then? He just tells us that they don't have the product and that's it, he doesn't offer us options, it doesn't explain anything.

His lack of desire to work was evident.

According to me, the business of banks is for people to deposit their money by opening accounts... well, that's what I say.

I give it one star because I can't give it less, it's always for security, to the extreme of being ridiculously invasive and excessive, they know you more than anyone else, they have biometrics, voice, face, fingerprints and movement behaviors, etc., all that's left is They ask you for DNA and even an intestinal microbiota profile. And I assure you, they will say that it is for security, but whose safety? If you attend in person and you identify yourself through official means and they also take your biometric records and you have had the same account with them for more than 10 years, they may still deny you the procedures because you do not have double official identification. They do not resolve you in person, calls or emails and they are not in a hurry, you can spend months or a lifetime, even resorting to ARCO rights. I recommend that everyone request it so they can see what I tell them and then they even investigate you or monitor your disk for security. Withholding the amount of your routine transfers with your money and denying you card payments. I want to solve these problems they have given me, settle my credits and get my money out of that bank so I will never return and also ask them to cancel all my personal data.

It's incredible what they do to sell their banking services. Condition the purchase of "home insurance" to allow the deposit of a check, where the issuer and the beneficiary are BBVA accounts (minimum of six months) without knowing the clauses of its validity. The executive has already made his sale, (obligated) he took his percentage and the client struggled for at least six months to pay for inaccessible insurance, now the contract needs to be obligated for longer. The small letters. A real robbery in the desert!

The great detail of this Bancomer is that it does not have a parking lot, which produces traffic outside the bank on Cuitlahuac Avenue since people get out of their cars exactly at the entrance, which is also a pedestrian crossing so they hinder the passage of passers-by. Outside of that they have an efficient and fast service, being at the intersection of Calzada Vallejo and Avenida Cuitlahuac it is a bank with a lot of people.

Terrible system for the users of this bank, on Saturday after a fortnight they have three ATMs out of the 7 they have. Apart from the people who believe that it is a video game that takes a long time for a beggar's ticket, they are not aware that there are people waiting to use the disastrous ATM system.

It took me too long to serve me in the executive area and when it was my turn, (after several clients became desperate and left because the executive spent an hour talking with a client about a vacation he had just enjoyed) they passed To another person who was arriving and without having taken a turn, when I asked him why they should give turns if they did not respect them, he responded that he did not know that I was waiting for a turn. I clarified that his obligation was to advance one turn on the display and if no one came , it could happen to someone else.

I tried to make a deposit and the ATM swallowed my money

When you want to make a FIDERE payment, they deny the service, they send you to practice and you do not enter the payment with cents, there is no executive who will advise you in part of the boxes 20 minutes before 4:00 p.m. at the box they only tell you that I only pay with check and they do not solve you very badly BBVA

I went to the Bondojito branch and the staff is very slow to serve you, I think they could improve a lot if they served the people who have had very little time to complete procedures

Terrible service, bad treatment and from your own experience, make sure that your procedures are ready and if they do them, why not and you leave soon, they don't do the procedures properly, they are very crafty..

Fast service, when it is not a fortnight, generally good.

It has many ATMs, pass one quickly even if there is a line. It has parking, although many people still prefer to stay in a double row.

I put one and that was so that he would let me edit my comment, I uploaded a photo at the entrance and it says immediate attention hahaha, the empty branch seems like a joke and I still had to wait for them to attend me on time, I left, terrible service, I closed that branch apart from that They rob you leaving as if the thieves knew about your movements, they even know how much money you took out. At least remove that ad and pay attention, in fact, I propose that you no longer visit this branch and thus get it closed so that your workers have a lot of time to talk. from Bancomer

Disastrous service, they leave you waiting and do not solve anything, they should change personnel who are better trained and not people who spend their time on their cell phones, eating, flirting and talking. 🤮🤮🤮🤮🤮🤮
In vain in the place where they are.

They are a bunch of inefficient people, no one can help you, incompetent people, if they can, avoid coming to this branch.

I have always been a BBVA user (formerly Bancomer) but this branch is the worst, the executives take a long time to attend and do not resolve, the lady who assists me, I don't know if she doesn't want to or really isn't qualified to help me, the current manager Their customer service also leaves a lot to be desired, more than a month ago I sent an email and to this day I have not received a response, for reasons of security and respect I do not give their names but I hope the corporate company pays attention to the poor service they provide its employees in this branch.

Terrible customer service, it takes more than an hour for an executive to attend to you because they are talking, eating... those who receive you at the entrance do not help you

BBVA Bancomer National Marina

No trash bins. Useless “only paper” ones

They have a platform that prevents visibility towards boxes and the intention is understood, however, it is a small space and if you want to stay standing you will be bothered by an ape who does not understand that you do not want to be seated, until you look into his soul. then he shuts up and goes into his burrow. By the way, if you care about security, change the keys to your doors. They look at each other while you're sitting waiting for your turn.

Terrible branch, they have you waiting for more than 1 hour to be told that they can't do it, and only one executive to serve when there are 3 places and on Wednesday the director of the branch was not there and he arrived until he wanted.... They send the executive from the window and no one knows what to do...

Always very clean and their ATMs always work

Terrible attention from the executives, they responded in a very arrogant manner and did not help me at all, on the contrary they sent me to my mobile company when the problem from the beginning was with the app

Terrible service both by phone and chat
They are useless!
The executives as always are all useless

Having been with BBVA for more than 10 years, seriously thinking about changing banks.

I think it's very good, it's a bit hidden but that's the good thing because there aren't many people in the lines and the branch workers are very friendly.

The waiting time is very short, the attention they give you is cordial and they answer your questions with respect and efficiency.

They always serve you well but when you go to the cashier and they have already closed they only keep ringing their alarm which is very, very annoying

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