Banco BBVA

If it were possible, not even one star gave terrible service, only 2 cashiers and one arrived early, the cashiers remained unattended for a long time.

Bad experience, the cleaning lady is the one who organizes the cashier, she doesn't bring a mask and says that there is only 1 line to withdraw and all the others are only for deposits. So relax a lot. Ask to queue closer without respecting a healthy distance. Since it asks you to put gel on but I don't know how to respect the line.
I hope bank employees can be more aware

BBVA ventura bridge

The service in the bank is very good, but I had a question and when I wanted to communicate by means of the telephone number indicated by the branch in Google Maps, it sends me to BBVA Nacional, (where by the way in the last step for them to answer me, it cuts off communication ), not to the branch I want to contact . It is truly frustrating trying to reach you by phone!

It's a lot of one star, the problem is that there isn't anything to give it -5 stars, the executive of this branch won't open an account for you if you don't take out insurance or change your payroll to bancomer, the detail is that he must manage these services with each and every one of his clients and that is how he could achieve his goals, not wanting to force an opening... Lay back, get to work!

The worst service at BBVA Bancomer, even at the downtown branch, they serve you faster, the procedures they know how to do are counted, you ask them for something and they take ages to process it, in conclusion I am USELESS.

Terrible service!
More than an hour and a half waiting for our turn to be delivered at the entrance. Two executives attending to people "who had procedures from previous days" without respecting the assigned shifts. The manager was absent and when she returned to her cubicle she said she served only preferred customers. It's a shame about that branch, really all of us users were upset and they decided to say that "that's how it was." I hope they supervise, before they had excellent attention and service.

Terrible service, more than 1 hour waiting for a single shift at the cashier.

Executives do not respect shifts. I got to the bank and there wasn't a single person there. Even so, they entertained me for 1.5 hours passing people WHO DID NOT HAVE A PRINTED TURN.

I went to the same procedure three times at the desk. Cashiers do not provide services, rather they put up obstacles or do not share information in a timely manner.

If I could, I would give it 0 stars, terrible service, very slow to work, staff standing around doing nothing instead of giving them a computer and streamlining the procedures.

This bank is absolutely horrible. We sat there for about four and a half hours to open an account. We finally open the account and the app on our phone. It was only at that time that we were told that we were going to be forced to open up a separate savings account that would have money withdrawn that we were not allowed to touch for up to seven months. At no point in time did anyone ever tell us that this was a requirement in order to open a bank account. In my opinion the people here were looking to steal from us and in the end we ended up canceling the new bank account immediately because we're not going to allow them to extort us for $400 USD that we could not use just to open up a bank account. Thieves.

Careful attention from the door congratulated them

Really good service and solution to my financial needs. Care has improved a lot

Good and fast service. The parking spaces are limited, be careful, slamming doors are an everyday occurrence.

VERY BAD SERVICE AND SLOW AND THEREFORE YOU TAKE HOURS FOR ANY PROCESS, IT IS ONE OF THE BANKS THAT HAVE ASSAULTED THE MOST, THE PARKING IS VERY UNCOMFORTABLE AND THE SIDE PARKING IS VERY UNLEVELED AND YOUR CAR CAN SCRAPE UNDERNEATH, THE INTERIOR OF THE BANK IS VERY I HAVE REDUCED UNCOMFORTABLE. I DO NOT RECOMMEND IT AT ALL.

I am happy with the attention they give me, the girls are always very attentive, I do my paperwork quickly, I say the paperwork takes too long, but in general it is always very good.

Terrible service, I went to have my information updated, 2 hours waiting and it turns out that they canceled my card for not updating my information, and I enter it online and they never answer, we should as a people unite and withdraw our money from these banks

Bureaucratic service without common sense. I do not recommend BBVA, they are worse than a government office even though they are urgent procedures.

What was the small module installed at the entrance of the bank for?

I want to share with you a bad experience that I had in this bank, I went to withdraw a large sum of money and a plan with many ATMs tomorrow is to give you less money than you asked for something like an ant robbery, when I filed a complaint they checked cameras and They counted the money, the employee cynically said "I didn't give you the money because the bill was broken." What good people, not wanting to give me broken money, not only did it end up with this, but the poor attitude of the manager was what completely disappointed me. Instead of disciplining the cashier for trying to be smart, he treated me like I was just another scammer. In the end everything was resolved, they gave me my money back, but at least an apology for wasting my time and calling me a thief from the manager never came. We want a better government but with mediocre, corrupt and poorly educated people we get just what we deserve.

A very clean bench. Even though they then make me waste a lot of time with financial transactions that they know how to do and don't do.

It is quite annoying that they condition opening an account to taking out insurance when it is well known that it is an illegal practice.

The busiest bank in this area, with customer services typical of this line of business, modern offices and good service, although at peak times and dates it is saturated and its service takes very long.

The WORST service to attend to the executives, it took more than 3 hours to get out better and several people did the same, the shift says in 15 minutes and nothing was requested for the presence of the manager and they just say he is not there

It has been the worst experience we have had in any bank. If you come to do some procedure that does not involve purchasing a product, they do not give priority to your turn, and they shamelessly serve people who have arrived after you. When asking why the delay, the executives blatantly respond that "their clients" have priority (those who have purchased products here), and that they will let their clients pass who don't bother so much, because they have to earn their commissions and as You didn't hire here, you just bother and you don't generate a commission. Never in any bank in any country (and I have had an account in at least 3 different countries) have I seen such disastrous and poor service. If you can, avoid hiring anything at this branch, even consider other options in the market.

I am not a customer. But I'm a neighbor. We have spent years putting up with your security alarm going off during the day and early morning for no reason. It takes hours to shut up and people can't sleep. I already made 4 reports and they do not solve anything. The next thing will be to go to the municipality for environmental contamination due to the noise they generate.

Terrible service, the executives do not attend, they spend the time talking among themselves and when you approach them to tell them that if they can assist you, their defense is to wait their turn, and when they deign to assist it is only who they want, they do not respect turns, I went already 5 times and in those 5 times in an hour they can't help you, when you ask to speak to a manager they cover each other, the manager never helps you. I am also dedicated to customer service and that is what this branch does not have.

I like this bank more the application is very useful

It's 9:18 and there is still no service in the banking room. Haaa, the cake hasn't arrived yet. 9:22 plus 30 minutes of coexistence and they will attend to us soon.

The place is accessible only to the staff who works there

Why the hell do they have a bank module in an inaccessible place? Is there why?

There is no access, the guard says that it is only for FIRA employees

BBVA Bancomer Santa Mónica

Horrible service, they skip shifts when it's your turn, they are serving several people at the same time, they do not take the procedure seriously. Whoever assisted me, I told him important information and he asked me again, horrible service. Exaggerated waiting time for the service you perform. They should fire those types of people, if they are going to treat me, they must treat them seriously and they must treat more than one at a time. Horrible experience with BBVA.

I was looking for advice and they gave me wrong information. If I stayed with what the advisor told me, they were going to charge me charges for mismanagement of the account.

Additionally, the manager is a despot, she doesn't speak, she doesn't look at you, she doesn't explain anything to you.

If you have an account there it's fast. But the cashiers are nothing polite.

They don't respect turns, you are waiting for your turn and they bring in your acquaintances

On October 13, I went to the branch at approximately 8:30 p.m. to withdraw my payroll. At the first ATM next to the practices, which did not give me anything, it got stuck and I could hear it trying to withdraw the money. I stayed for a few minutes if someone went to that ATM to withdraw and pushed my money, which two people passed by and marked them out of service. Later, I raised my clarification by phone at 8:44 p.m. (still being in the branch) giving me my folio with a response. October 17, 2022 Monday and I am surprised that it came out negative why the surplus did not come out at the ATM, since Thursday I was afraid that during the night he would take out the money obviously I was not going to wait 12 hours to see when it would occur to him give me the money, on Friday, October 14, in fact, I went to the branch in the morning at approximately 9:00 a.m. and with the surprise that it was working normally, it seems somewhat illogical to me that since an ATM marks out of service and there is a clarification at the moment, do not remove it from the Line until the cut is made.... thank you very much for leaving me without eating, annex cashier number

BBVA Bancomer Square Tenayuca

For a long time, they don't know how to do their job, they don't give good information and the manager tells me that I don't know the staff, Mr. Avila has only been working for three days.

They take a long time to serve those of us who are customers. But if you are known they pass you before, worth the order.

Terrible service from the staff, very rude, arrogant. They don't allow you to check out, they send you to practice without assistance. Which causes many problems when doing your procedure. The practice keeps your change and the staff doesn't solve anything.

Terrible service. It's the worst branch I've ever been to.

Yesterday, Friday, I went to request that my credit card be directed to this branch, box 3 told me that until it expired, it would be the first business day for the replacement. I asked the lady at the entrance who gives out the tickets and I communicated by phone and they told me to dial my card number, then option 2 and then option 3, then the card number again and that's it because she told me the answering machine some non-validation sorry to start again. Why do they complicate life and make it so easy for us since the young lady answered me, she would have asked me for my information and request that they direct my card to this branch or an executive from the branch would have assisted me on this matter?

A very good bank to carry out all the necessary operations, good hours and excellent service from its staff, good and modern facilities, there is always ATM service and they are very convenient for making both withdrawals and deposits.

It has very efficient ATMs that allow you to make deposits and withdraw cash

Hey, can someone tell me the CR they ask for in the scholarships given by this bank?

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