Banco BBVA

The worst bank in Mexico, without a doubt. They charge you stratospheric commissions for everything, any type of movement you make. How can it be that they charge $20 plus VAT to make an international transfer? And I won't even tell them if you try to have cash abroad. They are all charges for everything, if it were up to them they would even charge you to breathe oxygen in their branches. THIEVES. Not happy with that, their customer service on Twitter is rude, I asked them a question and they said they would call me and they never did. What's more, in the following messages I sent them they continued to ignore me, even in the tweets I published directly on their Twitter BBVA México responds.
My father and I are tired of your terrible customer service and all the fees you charge, so we have decided to close our accounts with you and port it to a bank that treats us better. They are no longer going to get rich from us. SEE YOU NEVER

Good morning, I would like to know if you can have access to the tower as a BBVA employee?

If you know someone who works for Bancomer, they can invite you to the guided tours, it's an impressive place.

One of the tall Towers in Mexico, without a doubt the new icon of modernism in CDMX.

I went to the branch to make a deposit and they told me that through the cashier I told him that I was unaware of the process and he told me that there was a person to support me and nothing. There were also several people waiting for total support that no one had and it makes me very annoying and Rude of them to still be the account holder and make you wait. I better recommend that you go to Banamex, better service in everything.

I went to request a personal loan, they told me that they would give me a response in a while, it was 3 o'clock, we returned and he said that until Monday, he commented that we could call him at the time that was necessary to know the process, he arrived on Monday and he NEVER EVER answered , but no one in that branch nor the director, what bad service, so why give a contact, why give a “service”, and we were even more surprised that the director did not answer a single call.

I went to make a deposit to a specific account and the teller made it for the wrong account, I lost $1,900 because she sent me flying saying it wasn't her fault. I'm still in the process of getting my money back.

The employees at that branch are useless and good for nothing, I have been twice and they cannot do something as simple as sending my account statement to my email, since for some strange reason it stopped arriving at my house. They ask for your INE, fingerprint and signature, they ask you to install their application and spend your data (at no time are they kind enough to offer you the bank's Wi-Fi), all so that in the end their terrible application fails and they can no longer solve it for you NOTHING. So what are the staff there for?

Very good for the cashier, the area is large and therefore the waiting times are short. What can be quite an ordeal is the waiting time for services at the bank because the flow of people is almost always large, but the service is good, friendly and decisive.

BBVA Bancomer North Canal

I went because my account was canceled for not using it, it was a long and complicated process that without the support of the staff I would not have achieved. It is to be admired the professional, friendly treatment and empathy they had with me, a friend's treatment, truly a pleasant and easy experience Thanks to the training of the staff, especially by Advisor Marco. Delighted with the facilities, treatment and staff.

Of the worst!!! The service is terrible at the entrance, a lady with disgusting nails told us that our problem could only be solved online and there they couldn't do anything at all!!! The good thing is that I don't have an account there but my friend does and he didn't even have the right to have an executive tell him the same thing but behind a desk!!! If they are going to send you away even with politeness and style!!!

I went at a time with a lot of people on Monday but the customer service was undoubtedly very good. I left with my problem solved, when despite the wait in consideration I think it was not long and the attention was personalized and fast.

It is a place where everything is done quickly, it depends on the users there are, the people who work are friendly and have a lot of empathy

I have never had an issue at that branch and everyone is always very kind and helpful.

Terrible branch, very lazy employees make very stupid excuses for not working, that a power cable was stolen and they can't work after a long time, they serve you... and then they turn off the light and tell you that the system went out. .. ha ha ha...
😱🤪 I went to collect a payment order and they force you to open an account with BBVA, and in other branches if you don't have an account with them they pay you in cash

It is incredible that they charge $50 for account statements, and also the service is lousy!! They face you as if you were doing them a favor, additionally they limit you to only 4 operations at the window. You take your days off to go to the bank and you can't do anything!! And it's worth it. IT IS THE WORST BANK GIVING SERVICE!!

Mr. Ramón and Mr. Conrado assisted me in the best way when replacing my debit card and when applying for the credit card.

The branch has a lot of people at its ATMs, but there are almost no people inside the bank

It's not open, don't waste your time coming. This branch opens every solar eclipse. Better to go to the branch that is in Palma and 5 de Mayo.

I just went to make a payment for the school or try it, but the lady who gave the shifts didn't let me do it, because she told me that I could do it in practice and I tried to explain to her that the school and its page tell me that it is necessary to do it in Ventallia, but even so it didn't let me and I tried it in the practice, but it didn't let me and I couldn't do it or go to another bank because it was already closing time and I was left without making my school payment

They are slow, they don't do what they should do, I had to do the rest and they left the job half done.

The service is slow, and when the bank closes, the ATMs are not available because there is no separation between them and the entrance of the bank.

Bad experience. It is not the first time that has happened to me in a bank branch in which the person who attends to take appointments does not pay attention to what you are requesting, he takes an appointment for the sake of taking an appointment. After waiting for more than half an hour to go to the window and they say that the procedure I want to carry out I cannot do it at the window because I did not tell the colleague at the entrance and the annoyance is immediate since they do not listen, they do not pay attention. The lady asks a colleague to help me and he doesn't pay attention nor does he know what to do. In reality it is not the branch, it seems to be the bank in general.

Great service from the executive Ivan Cedillo and the director Jose Argenis. They don't care at all about customer service, they don't follow up, they ignore messages, they ignore emails. They don't care about anything, very bad attention and bad bank. Many problems.

I went to make a deposit at the window and the
The service was good and very attentive, they follow all the measures and the site is clean!!

There was no good attention from the executive, he was like annoyed with the desire not to work

Incredible!!! Service of 10, they are fast, friendly, they explain everything very well, they focus on exceptional customer service!! 5 star experience 🌟

BBVA

Horrible customer service exprience, came here to open a new bank account, the rep at the desk told me I only had one option and it had a minimum balance requirement of 4,000.00 pesos. I requested other options as that one did not work for me, and he very rudely informed me that is the only option they have for an account, this is obviously not the case according to bancomers website and common banking sence. I do not recommend this location.

ATM machine DOES NOT WORK!
It says it accepts cirrus, plus, visa, etc, but does not allow you to withdraw and blocks your card.
I was being able to withdraw from other banks, but this Bancomer machine blocked both my cards.

Very very bad service. To renew debit card 2 times at the branch, re-tinted card at the ATM and a total of 4 hours at the branch to finally have the new card. I have never seen such bad service. And it is reflected in the Google comments but they do nothing to improve.

It is a bank with a good mobile app but a bad account statement system, separation of periods and they even lie about annuities. It's a mockery. I canceled today. The National Army branch is nice. I wish this was your service.

Terrible service. They are too lazy to make property payments and they send you to internships. It is the only branch that denies counter service. The competing bank (Banamex) that is opposite. It provides you with the service without complaints, faces, or excuses even when the bank is full of people.

I give it one star because it doesn't give me the option of zero...
Last week I went to pay a $7,100 paperwork for government; It turns out that the cashier at window 2 does not know how to register the data as requested and I had to pay for the process again due to her ineptitude; They appeal that I sign correct data and indeed the data was correct, however the way in which I put the name does not correspond as requested and they are not responsible for that, they tell me that in a few months the government will return the money to me, with their hand on it. the waist is the one in charge or I don't know who Laura Lopez Hernandez is basically told me that it was no longer her problem and in a very despotic way she tells me if nothing else is offered to you... well, how is she going to offer me if they don't even solve me nothing... I see the rating that this branch has in general and now I understand why there aren't even people crowding the place on such an important avenue, due to its poor and rude service.
If you have to do a better procedure, go to Citibanamex or any other bank, there are many nearby.

Be very careful, I went to withdraw money and there was a kind of ruler attached to the ATM covering the money outlet, as I have already seen several videos, I did not move from there until I removed the ruler.

I have been requesting a branch change for more than a year and I don't see any progress.
Indeed, everyone walks around and no one attends, anyway, that's how it is in this 4th.????
Has it even influenced the attention in banks?

BBVA Bancomer Archimedes

Good number of ATMs but there are always many people

Hello. If they open at 8:30 am it is to serve at that time. Many of us are short on time. The first executive started at 8:48 am. The cleaning lady working after 8:30 and could not attend. Stop passing credentials to executives for account statements, a little respect to those who wait. The ticket shows a three-minute wait and I had to leave because 45 minutes later no one attends.

3:25 pm I was denied service at the Arquimides branch based on instructions from the lady who receives the user.
3:35 pm I was attended to in a timely and friendly manner.

The executives are very attentive and support you at all times

Now, since most operations are digital, there is less waiting time to go to the counter or to an executive

Always with special attention to the account holder.

Mejores servicios Finance

Retail & Franquicias

Industrias

Partners

Recursos