Banco BBVA

The executive came out to attend at 9 even though they open at 8:30 and she did not make my move because she does not have the AMIB certification and the director was not there, she sent me to another branch

Terrible service, we had a very bad experience with this bank when depositing money, the machine swallowed it and we immediately raised the report and it is the date that nothing has been resolved since June, we have gone to the gallery branch in Zapopan and the ATMs They treat us badly with a lack of education towards our person and little empathy without knowing what we are going to tell us that they do not have any data as if they were fortune tellers nor do they have the report number and they deny us help, we speak with the cashier manager and with the branch manager and nothing else, they have made us go 3 times, one that the money was already there and nothing that they were missing a real piece of information, do not go to this branch I am a client and this place leaves much to be desired, what a pity they do not go. In CONDUSEF If you are going to help me and people, support this institution so that they can solve them.

Yes there were people before me but it was an agile and good service

The manager of the pza galerias gdl branch has a very bad and poor attitude. He cares little about customer satisfaction. Just visit the branch. Few employees, executives who leave their desk alone for more than 15 minutes even though there are people waiting. The manager with little or almost no reaction capacity. Not recommended to go to the branch.
Bancomer is a good bank but with bad employees 😡. Pity
May 2023

Terrible branch, I wanted to make a deposit to my debit card and according to them I couldn't because it didn't have enough limit and I had to take out insurance for 8 months, I better went to another bank to deposit it and there was no problem, quite dishonest.

BBVA Bancomer Feb. 5

Terrible customer service, the type of immediate attention, a guy with a beard treated us very poorly, he was asked about a debt for an agreement, he only ridiculed us about what I said in a mocking tone, he was referring to my debt, I'm going to cancel my accounts there, terrible service. a jerk and in the branch on September 16 there is an executive in the third cubicle who is also disastrous because of another problem he treated me very badly, he did not resolve it and made inappropriate comments it seems that you are asking a favor employees

Only a strange guy approached me at the ATMs from then on there were no problems

The system is good that in all its ATMs you can deposit, pay, transfer, withdraw with a card and without a card. The instructions are very simple and in all the branches there are several tellers, it is a shame that with this system the human tellers are little by little being displaced and becoming unemployed.

Sadly it has become very elitist, if you don't have an account with them you have to wait for them to serve those who do have one, and up to 6 people can pass before you.

TERRIBLE "service"... If you can call what they do there service. From the counter they sent me to the desks, and I had to wait 45 minutes for an "executive" to "free up", before they ended up telling me that they couldn't help me.
The next day I went to the González Gallo branch and they were able to help me without problems with my request.

BBVA Bancomer Ninos Heroes

The staff is friendly, but very slow and not very efficient. It took me 2 hours to get through to the executive. All I needed was for them to update my file. The executive I met "updated" my file in less than 10 minutes, but days later when I tried to contract investment funds from the app, he told me that I had to go to the branch to update my file. I mean, I waited all that time for nothing; a waste of time.

Terrible service, from the entrance they assist you but to limit your procedures. I had to make data updates on my payroll and they wouldn't allow it, first of all the company had to fill out that data, (which had already been done), and since I activated my card with a new PIN, their excuse was that they couldn't Update my information with an executive because they didn't have a system.
Everything was bad, they didn't want it to happen to the executives from the beginning.

Absolute incompetence
Today, September 26, I went to the branch that is closest to my home to deposit a check and after 40 minutes they told me that due to the amount $$ they could not authorize it. I went to the Colonia del Fresno branch and in less than 10 minutes the check was deposited. Whatever the protocols are, they make this branch useless.

Terrible service! Very bad organization.
I needed to unlock my card to make my payments for the day and from the moment I arrived I asked to go in with an executive and they didn't give me a card, they just told me "we'll help you right away, take a seat and I'll let you know" there weren't even any people when I arrived but I imagined It was lunch time and maybe that's why they weren't serving me, half an hour passed and a man arrived, all upset, asking to be served because he was urgent and they handed him over right as he arrived, what a lack of respect for those of us who arrived earlier.
I like the bank in all aspects, but there are better branches with much better organization and service.

Very bad service, I wanted to go to an executive and they denied it, they didn't give me a solution for anything, the person at the reception wanted to do the work which the executive had to help me with, terrible service

BBVA Ciudad Granja

If I could give it 0 stars I would, the customer service is terrible.

I went to do a procedure that does not take more than 5 minutes, and after more than 1 hour waiting (because of 3 executives they only have one) they preferred to go first to a person who arrived 30 minutes after me.

I went to complain to the staff and they told me that there were "customers with a different priority."

I even feel like changing my bank accounts after such a terrible deal.

In short, I do not recommend going to that branch at all:

* Operates at less than 33% of its staff capacity (1 executive out of 3).
* They are not fair when assigning shifts (they pass on to people who arrive 30 minutes after you first).
* Their appointment system is inefficient and terrible (the customer who came first was going to open an account, mine was only 5 minutes).
* The staff does NOTHING to optimize their customer service process. They have a lot of staff at the entrance, and very few at cashiers and executives.

Literally going to this branch is like going to the supermarket to buy a product, seeing that there are many people and few open boxes of the total, and on top of that they pass customers who arrive later with a full cart before you who only carry one product.

Rubbish bank, they don't have executives, there is only the director, I was waiting for more than 1 hour and I was just going to give me an account statement, but they never attended to me, a person who arrived long after me, they passed it before. Purely inept and arrogant employees. The worst branch I have ever been to.

Terrible service, they did not want to assist me when a cashier got stuck and kept my money, saying that I had a clarification online when this was not true. Appalling!!!!!

An ATM when trying to make a withdrawal with my card from another bank (banamex) only sent the message "operation completed", without giving me the money or receipt, the same with the ATM next door....

Terrible service in this branch, they never warn me, they serve me so badly, I am a BBVA customer and it is the first time I have gone to this branch and they have non-acting staff. It was a young man with a beard and a girl with glasses were at the entrance, I was just taking my mother to that they activated the notifications for the application and he treated us very rudely until he took our cell phone from us. They bothered us and we left and the guy made fun, BBVA should take action on the matter and fire these people, as for a few people the company is ruined. image of your branch

The bank was empty since Saturday morning, the practice swallowed the money that was for payment to a credit card. Today, Monday the 17th, I went to the branch early in the morning. As soon as they opened, they made me fill out a form. They told me. that would make the cut. Afterwards they told me that I could withdraw and that halfway through they would make the deposit to my card. Totally passed midday, I went at 3:00 pm and by order of the manager they would make the cut until tomorrow... when my payment date was today for the last payment... I mean, how little reliability I will have when using the Practice, they give you your money back as much as they want without caring about the interest that not paying on time will generate!! Terrible execution by the Manager.

Only one executive to attend, one and you have to wait because if you don't have a cool card, they will pass you until the end!!

It is a good banking institution and the treatment of account holders is very friendly and respectful.

well located but has terrible security and 0 cameras in the parking lot, (they gave a window to my girlfriend's car when she entered the ATM, without cameras we could not identify the thief

Kind service, well located, easily accessible

A very clean and well organized place
The young man who guides and organizes is very attentive and helpful. They were not only friendly, they were also efficient and fast. I have gone three times with the executive in this month of August and it has not taken more than 20 minutes. Normally there is a line for the cashiers, window and executives but it flows quickly 👍🏾

Terrible service, very bad attention from the manager and the cashiers of that branch, she has no tact or respect for the elderly, they treated a lady with a hearing disability terribly and they still give her a bad face because she asked to be repeated what they were telling him, it's supposed to be his job to help, not DENIGRATE.

It is a real crap service, I do not understand why BBVA has not taken charges in the matter.???
The cashier did not want to receive a payment and threw the documents at me, I asked to speak to the manager Pat to report the incident and he did not want to attend to me, he sent me to the individual who is at the ATMs and he just said it's fine, I will inform him to the manager.!
It is worse than a bank from the time of the revolution. All the good things about its products and services in electronic banking and App fall with these employees who should have been out of this bank for a long time….
The good thing is that there is Santender, HSBC, Banorte and high schools, more good options!

Very bad service, it takes you 3 hours to assist you with the executives and they pass on to people before you, they do not respect the shifts and they spend their time talking to their acquaintances instead of attending and doing their job
They waste your day and tell you to come back another day so they spend it

They don't have good customer service, they are all very lazy and useless. Very pedantic to serve you.

It is necessary that they implement exclusive parking for customers

They have always treated me very well at this branch, they just renewed the ATMs and everything is excellent

The ATM has stolen from me twice and no one has given me a solution nor have they returned my money, I don't even know which line to report to, the ATM manager simply says that the surpluses are sent to Mexico and they don't even give you the videos so that See that if the money is deposited, that bank and the ATM are rubbish. YOU BETTER PAY AT THE COUNTER OR CHANGE BANKS IF YOU DON'T WANT TO BE ROBBED.

A very strange bank, its ATMs do not accept deposits with decimals in zeros because they add the decimals they want. What politics, according to the cashiers.
They should put on their pages that you must use the ATMs to make deposits with decimals in zeros because at the counter we do what we want

Very bad service, one is lined up and people pass by and the ladies at the bank don't say anything, they take a long time, there are 4 windows and they only use 2, very bad

The attention from the person who must give order is terrible, you take turns to be served but the manager passes on to only acquaintances valuing her mother if you come first before her acquaintances that is fatal

All the ATMs were out of service for a while but it was for the better now they are updated.

Very good service from the cashiers..... In case you do not know how to use a cashier, they explain to you in the most attentive and polite way..... They give you specifications how to take your turn

The only time I went since I needed to withdraw a large amount of cash and they had told me that there was something there just to avoid having so much risk. But they took me a long time and they didn't want to give me the money. The executive went behind the boxes and took out her cell phone and started calling with someone. When I asked who he was talking to since I was suspicious, he told me that he was with the manager to give me the money. The strangest thing is that the manager was at his desk a few steps away and he was serving a client. I demanded that he give me the money at that moment or he would call a patrol and he agreed to give me the money. The good thing is that I was with more people who were waiting for me outside. I believe that the bank employees are the cause of so much theft from customers. Just be careful if you go to this branch.

Miss jane very friendly at tills and helpful...atms fast
I wish all your staff were like this...

It is a very clean branch, with multiple ATMs to withdraw cash and pay for services. The time I went they served me very quickly, there were hardly any people :)

ATMs always work well, it gives me confidence to go now that they put a table so that the movements we make cannot be seen

Too much waiting time, more than an hour standing in line and during that time not a single person passed by with an executive. Terrible service, they have not resolved me online, by phone, at an ATM, or directly at the bank.

This is definitely the branch where they have served me best, since they renewed the ATMs and implemented the practice, there they explained to me very well how to make deposits and payments without having to enter the cashier area.
Also inside the waiting room, it is very appreciated that they have many benches available and air conditioning. Also when I have had problems with my fingerprint due to problems with my skin, they have helped me right there. They have also supported me when requesting to withdraw money from the cash register area in coins. And the staff has been very friendly every time I've been, whether there are a lot of people or a few.

All good, few people and quick service, just someone can tell the cashiers that we people are not to blame for their bitterness, and even more so to the elderly people who do not understand the processes well, have dinner there Bran for the dawn happy hahaha

Bad branch of a bad bank. The ATMs always fail, the attention is impolite and arrogant. Only the "comes-comes" from the parking lot is saved, who always attends to people with speed and good humor.

I have hardly ever been late, neither in the ATM area nor in the cashier area inside the branch

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