Farmacity

These people hate their job, each other and you.

The pharmacy girls are very friendly. They take a long time at the checkout and, as just happened to me, some at the checkout talk to each other about banal things and don't serve you until, when they want, they deign to do so. The problem is in the box!

I made an online purchase of sunscreen to pick up in store
On 11/6/23 they sent me an email to pick up starting 11/16/24
INCREDIBLE not even buying a car does the delivery take so long
this happens when they have a monopoly

I wanted to pay with contactless on my cell phone and they wouldn't let me, there was a Mastercard sign that said there was a discount with contactless and they wouldn't take it. The person in charge did nothing, everyone treated me terribly as if I was bothering them and only told me to complain to Farmacity (when I used this payment method thousands of times in other branches). The truth is a shame.
The only loving girl was the perfumer.
Honestly a disastrous experience.

Terrible customer service and solution. I bought a perfume that was new because it was damaged after two months. Bad service at the pharmacy. Everything is terrible

The cashier saw that I was a foreigner, realized that I had incorrectly named the amount of the purchase, and kept 5,000 pesos for herself! Disgusting!

Medicine by prescription and toiletries items aswell as candies. Open 24hs wich is good. Customer service from basic to bad all of them. I rate them 2 out of 5.

Put more people on the night shift, there is a lot of waiting sometimes. And many thanks to the Colombian pharmacist on the night shift, she solved my problem with great efficiency and knowledge. I went today Saturday around 2am

The 2 female cashiers are super nice, the guy who works there is not helpful. I asked him a question and he barely answered me.

They had good sunscreen and mosquito repellent with picaridin at fair prices

The stores of this chain are well stocked, with a wide assortment of medicines and perfumery products. Prices are within the general parameters of the category. The attention is correct, and the display of their products is neat.

Farmacity is a chain of pharmacies, and perhaps it is the largest and most important in the city of Buenos Aires.
I would say that there are several locations in each neighborhood.
Here you can buy not only medicines, but products for body beauty, as well as small appliances for personal care.
In all branches they sell sweets, and it is one of the sources of income, since there are always offers.
The service is good and the boxes move quickly.
All payment methods are accepted and there are daily discount promotions.
It is difficult to find a Farmacity where there are no customers waiting, which highlights the importance of their products.

Not only medicine but also chocolate or even umbrellas. As for the service, it's quicker than others.

In this place we will be able to appreciate a specimen of spectacle. On Saturday afternoons we can contemplate the wonderful show of the man who does not say hello and yet is the one who remains juxtaposed to the entrance and exit door. The man's concentration is extreme, allowing him to ignore all greetings with 100% effectiveness. The margin for error is non-existent, you will never hear him say the long-awaited "hello" or "bye". I dared to test it three consecutive times at the entrance and three times at the exit, and the result was shocking: there was not even a blink to acknowledge my loud, but cordial and respectful greeting. Obviously I reached the realm of assumptions and some hearing/perceptual disability was presented as an option, but it was quickly ruled out when I was a spectator of a pleasant and casual chat with his colleague from the cash register jurisdiction.
Farmacity good as always 👍

The guard was rude, I greeted him and asked him if there was a problem with me entering with the backpack because he had products that were sold there and after looking me in the eyes he looked the other way. Rude, arrogant. After that, she followed me around the salon to PEDO, when she left her position she came back and the idiot who is in the makeup section followed us. 🤌🤌 Unbearable, discount day and one can't go in to explore, to look, they already treat it like hell?

The bad vibes of one of the cashiers Friday 5:00 p.m., I asked her for a bag to store what I bought and she basically threw it away, very bad attention.

It's good, the only problem is that there is a long line to pay
And the pharmacy is an ordeal
Since there is always a delay of almost 20 minutes for them to attend to you

It claims to be 24 hours BUT THEY DO NOT ATTEND THE EMPLOYEE COMPLETELY IGNORE YOU 5/09/23 7:05am

It is the second time that Doris helps me at the pharmacy counter and with this I rectify that not only is she very unempathetic but she demands that the doctors be experts in handwriting. Where he finds a crooked letter he sends you away and forces you to return to the doctor's office to save the prescription. Very close, in Las Heras and Pueyrredón, there is another pharmacity where the staff is much friendlier.

They charged us 3700 for 1 box of sertal and 3 handkerchiefs, when the box of sertal costs 1500, they never gave us tickets and the girl's attention was very bad

I went to make a purchase of a product. I see that it has 2x1 and when I got home I noticed that they had charged me twice.
I return one and while the cashier is processing the return, the supervisor comes and asks what happened. I tell her that the product did not have its price, that a 2x1 of a product appeared in the place of this one that was not in its place and the cashier argues with me saying that there was no problem with the price 🫠😳 and repeats the same thing I said I (?!?!?)
The supervisor answers me that 'what has to match is the barcodes' (!!!!!!)
Because surely we all go through life checking barcodes... the wrong ones are the customers who expect pharmacity to be handled ethically...
Speechless.

Typical franchise location, simple, modest and adequate service. Well located in an area steps from the German hospital.

The 2 times I went I had a bad experience, the first time the cashier did not apply the pharmaclub discounts, the second time the pharmacist did not want to take an original prescription for me to purchase medications with my social work. I'm never coming back!

Excellent stock in various items. Extended hours

The pharmacist who treated me has less desire to work than those who picket.
Increase his salary or something so that he attends with more cordiality and good vibes

A 'friendly pharmacy' in a neighborhood that can be hostile, right in Recoleta.

1.
The pharmacists Néstor and Agustina always explain to you if you ask them about medicines and they suffer like us from the obstacles of prepaid payments.

The empaths Mi. and Ver. help us with mom and endure stoically when we get angry with the prepaid company when a remedy for mom comes out 'unauthorized' (advanced Alz.).
They do what they can to not give us the medication that Mom is entitled to by law due to the PMO. Even when there are lines with Recoletosos customers who don't know how to wait, they huff and puff when you fill out the paperwork they ask for, etc.
Those who assist you dedicate the necessary time so that you 'understand what you are carrying'. They give you options and tell you which branch to get what you are looking for if they don't have it.

In the boxes Christian L, Silvia, Leonela, Hugo, Néstor and Lu. They usually liven up the process with some 'chat of the moment' that always comes up.
Useful to distract yourself from all the money that medicines cost ;).

They take blood pressure at a ridiculous cost and with patience, 4-9 p.m. with a break from 6:00 p.m. to 6:45 p.m. I think. Mon-Sat except Wednesday.

"The security people" are changing, most, not all, are cordial. They protect us from the street and 'order traffic'*. Miriam Celeste, the current one, is smiling and kind to Mom.

The fact that there is 'someone for security' also helps with the client who becomes aggressive when frustrated by something. Ex. "We have to wait."

Something that could be improved is that there are schedules with only one person attending, e.g. on weekends, in the afternoon. 'Some customers go to the pharmacy anxious or don't know what they need. Or older people ask several times', e.g. how to use a blood pressure monitor. They can be 20' or more with just one person. So you can spend a long time standing in line, standing. There are no official chairs, but there are in the Av branch. Santa Fe and Pueyrredón.
We are all working hard in Baires.

Wide assortment of almost everything, even things you wouldn't expect to find in a pharmacy. Like things to do at the gym, or sweets, strategically located near the cash register.

Mom is always tempted with a little chocolate. The company's cereal bars are very cheap, delicious and profitable.

Ana is the cosmiatrician, she helped mom choose the best products for her, without spending more. He worries about explaining even to someone who hardly understands, like me.

They accept our prepaid but not PAMI, you have to go to another branch, nearby.

Very nice location and view, although you can't see anything 'inside the premises' because of the plotting that covers the windows on Peña and the wall of beauty products. Cover the square...

In front of a plaza 'attitud Recoleta' and on the block, trendy/'cancheros' places.

A few blocks from expensive denominational schools, 'mothers with many children' go at the children's dismissal times. That is the social class that buys in this store. So don't expect 'respect for others' from the public, but from the Farmacity staff.

To recommend.

. A personal note, as always ;). A few years ago I forgot an irreplaceable piece of paper at the pharmacy, yes...
They took the time to look up the name of the clerk, call her (she was from an inland city).
Without all this work that could not have been taken, I would never have recovered the original that I left in 'Farmacity Peña y Larrea'.

* A previous guard, not tall, light skin, was very unfriendly. In other reviews they mention that 'he watched you as if you were going to steal'. e.g. 'Camila Balbuena', May 2022' I quote: "she was practically chasing me everywhere thinking I was going to steal (SIC) and it was super uncomfortable, I was just trying to choose a cream."

Products of pharmacy and beauty available, good range, might be pricey

Second failed attempt. They also make applications, but one nurse is on vacation and the other works a different schedule. Very different from what the sign says. Terrible service.

Terrible attention, increasingly worse pharmacity. I don't understand why they say it's 24 hours if they are going to serve you poorly and without even checking the system they tell you that there isn't what you need.

This bad rating is due to the terrible attention I received from one of the employees in the pharmacy sector. I had number 81 waiting to be attended to. The employee called and said: "81, 82", and a man gave her his number. along with the prescription and the social work card, I told the employee, sorry, I have 81, and she didn't answer me, I told her, did you hear me? And she told me, I already grabbed the card from the man, wait. They already serve you, instead of serving me who had the number before the gentleman, a very bad attitude and attention from that employee. I grabbed and left

I don't know if it's something that the employees of ALL the pharmacity branches have in common, they are all foul-mouthed, without empathy, the security guarding you as if you were going to steal. horrible experience shopping at this chain!

Good morning, if you have the opportunity to go to another, go to another. There is a blonde kid, tall and white, he was working together with a brown girl with long black hair, from a PHARMACY who treats you really badly, a doctor gave me medication for tendonitis and I have other contraindications and he gave me a specific medication and the The kid didn't want to sell it to me because it wasn't supposed to help me. Towards faces and mouths, bad answers, he looks at you as if you were a nuisance there, this is the second time he has treated me like this and I NEVER answered him, I barely heard THANK YOU and left, I asked to speak to management and there was NO ONE to put it in its place, if I go to buy something there and I see it, I go out! It's horrible to be treated like this, I hope they take it out because the truth is that it is DILTING the name of the pharmacy, I have been going there for 6 years and they have NEVER treated me like this, this kid treats people badly and it's not just me, it's not his humor either. , the two times I crossed paths with him it was like this and on top of that he pretends he doesn't listen to you.
Supply those who come across this kid.

They charged double for a product and were still rude! The person who attended us in the makeup area was a sweet person, she answered everything, but when it was time to pay… The person at the cashier charged us DOUBLE for one of the products and we almost left without seeing. When we complained the woman at the till was super rude, she said she gave us 2 pesos discount as if we were thieves but she charged 10,000 pesos more than she should! We don't even know if it was returned to us correctly, because the lady almost wanted to kick us out! And the manager next door watching everything without doing anything. They overcharged us and were rude!

Very bad attention from the manager of the premises, Maximiliano. Little willingness to solve my problem with a purchase made on Cyber ​​Monday.
I do highlight the cashier's attention and intention to be able to solve it.

Please place a clearly visible sign indicating where the queue should start from. The bad manners of the employees yelling at customers to leave the place in front of the checkouts is really very uncomfortable to hear.

Be careful that they are not giving the receipt or purchase receipt. They don't ask for your email to send it to you either. Ask for it or file the corresponding complaint at your neighborhood pharmacity or on the Google pharmacity site you go to, here. Shame.

I wanted advice on fragrances and the girl simply ignored me and then hurriedly attended to me being the only one. In that area. And the security guy doesn't stop looking at you every second, a lot of people focus on just one. By the way, he approached me directly and just looked at me and stayed by my side. I just wanted to buy a perfume, which I didn't do because of how awkward the moment was.

The attention is a disaster. They have the number to take shifts for social work and private decoration. I went to pick up a medicine that I needed urgently, after waiting more than 15 minutes the person who attended in the pharmacy area thought to say that it is not by number but by line, when I go to the hallway there was a line of more than 10 people (when there was only one person in that sector). I told the girl who answered that I was waiting with the number, but it seemed like she didn't want to listen because she acted like no one was talking. A total lack of respect.

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