Drybar - Newport Beach at Fashion Island

My stylist barely talked to me - didn’t even check in to see if what she was doing was okay - the salon was dusty (ceiling and lights hadn’t been dusted in what looked like years), and my hair was flat no more than 15 minutes after I left. I had even expressed to her that I was worried it would fall out and she recurled 2 pieces and then walked me out. I had booked a few extras when I made the appointment online, and they never even asked if I wanted them. Because the experience was so disappointing I decided not to say anything because it wasn’t worth the money.

TLDR; Not a good experience, not a good product. A total waste of money.

I used to go to drybar in NYC and was always satisfied, but I will not be returning to drybar at fashion island.

DEATH TO DRYBAR ZERROOOOO STARS, couldn’t be more pretentious and unwelcoming. I used to come here but over the years the service has gone down the toilet. Not only was it extremely hard to get anyone on the phone or book an appt but when I finally got one on Christmas Eve right before I needed to go to a family outting they refused to give me my full booked appt! I was exactly 6 mins late after I ran from the maze of a parking lot and hidden atrium where they’re located. They couldn’t help a girl out on Christmas effing grinches, will NEVER go back!

EDIT: on top of not providing service while I was there THEY ALSO CHARGED ME!

This place is terrific. The stylists are extraordinary. The place is immaculate. The service is second to none. If you want to look your best before your night on the town then I highly recommend you come here first. They are conveniently located at Fashion Island in Newport Beach. The manager Bree is so kind and helpful. I cannot say enough good things about this place and the entire staff.

I was very excited to try out Drybar while so was on vacation after listening to Alli Webb and her concept on How I Built This. As a walk-in, and first timer, I was greeted warmly and served very quickly. I was disappointed after that though. The stylist did not seem interested in chatting with me at all after she heard I was a tourist. That's fine, I can be quiet but it just seemed weird because the other clients all seemed chatty with their people. Then the fire alarm started going off basically every minute and to add to that annoyance, my stylist kept making loud, not funny comments about the situation to her coworkers while pretty much ignoring me. At the end of the style (loose waves) my hair clearly did not look good, it was puffed out half straight/half curled on the right which I made her correct and she was clearly not happy about having to do it. She did not walk me out at the end (again what every other stylist did). The hair was nice, not worth the $55 USD with tip though and it fell out quickly. I would try again but not at this location. Also be aware that they accept credit card only in California.

We had an awful experience with them! We were going to an engagement party and my wife scheduled a dry-styling with them for a few hours before the party. When she got there they refused giving service to her saying her hair is a little bit wet! She has short hair and her hair was not wet at all… it felt like they had scheduling issue and wanted to cancel her appointment!!! When she said I can pay for drying, too they said no we have no time available… the way they acted was extremely unprofessional… I have heard similar complaints from our friends as well…

Radiant Waxing Costa Mesa

My first time here, I had the most positive experience with Colleen, and my eyebrows look amazing! Super detailed in her service and kind, she’s great! Excited to have found my new go to girl

My 1st time getting waxed & it was way less painful than expected. Probably due to the amazing skill of my water! Brandy was awesome, made me feel comfortable & distracted me with small talk! Did a full leg wax & am sold! Thank u Brandy!

As a first timer waxing anything, I was excited and that feeling only amplified, as the staff was exceedingly caring and soft with me. Every staff member was polite whether they were helping me or not.

I cant remember her name, but I was helped by a Native American woman, Kate I think? She was kind. And Lisa checked in to make sure I was happy with everything.

It was not nearly as painful as the movies or commercials make it seem, they answered all questions are were very delightful people. I would love to come back and do it everys so often, thank you ladies for the wonderful experience 💕

Amazing experience!! Samantha made me feel so comfortable I’ve never had an experience like this it felt like I’ve known her forever she went above and beyond for me and because of this I will definitely be coming back to this location just because of her!!

Well, I guess the third time is a charm because this is the third time I’ve had a Brazilian wax, but this was my first time with this company. I had Brandy and she was amazing! She was quick and gentle! I never thought a full Brazilian wax would be this easy! I will never go anywhere else now!

Drybar - Old Town Alexandria

Incredibly disappointing. I went to get my hair dry styled for an event that same day. It was my first ever salon straightening. I have curly hair. The dry style lasted 5 minutes; I was told it would last "several days." I had communicated with the staff that I was a first timer. No one warned me that the humidity would instantly ruin my hair. Nothing was done to make sure my style lasted for 24 hours, let alone 5 minutes! I will never utilize this business in the future. They tried to make it right by giving me a free dry style, but I will not be using it. I am still requesting a refund for a total waste of my time and money. Extremely frustrating experience.

At this location every staff member was extremely nice, professional, and clearly worked as a team. I was a little apprehensive about the entire experience since I have 4c hair, but my blowout came out better than expected and it was done by a non-black person. All the hair stylists regardless of ethnicity seem to have a foundational understanding of diverse hair types which is refreshing. It would have been nice to know which products were being used in my hair and why- maybe explain at least a few to the customer- but otherwise great experience. Will return.

Frederick is a genius! His skill is unparalleled as is his kindness, professionalism, and customer care especially with needing handicapped  accommodations.  I have natural hair and it takes a gifted stylist to do a proper blow out that is sleek and keeps the hair healthy.

My experience here was wonderful! Vonnie was exceptional and I will use her anytime that I am in town. I loved how throughly she washed and conditioned my hair and this picture says it all! I loved it!

First time there…Amber was just wonderful. My hair was gorgeous for our black tie event that evening. It held up beautifully even though I had it done at 11am. She had great ideas for my eye makeup and helped me pick my final dress. I’ll definitely come back to her

Drybar - Penn Quarter

There seems to be a trend at this location.

I was early for my appointment.

The receptionist checked me in.

Then, “Management” wouldn’t take me because it would take them longer than 45 minutes to do my hair.

I wasn’t offered to style it more simply.

Since they were running behind and were booked for the rest of the day, I had to be the one who lost their appointment.

“It’s a new policy.”

Written where?

They saw my luggage.

I just came from the airport and I have an event in a few hours.

No alternatives, just go away.

I tried to be patient for over 25 minutes hoping their would be a possibility.

But no.

A refund does not fix this.

So unprofessional.

It is warranted to use other adjectives, but this was unacceptable.

Booked a late appointment before the CHCI Gala and Simone took great care of me! The dry styling was quick and beautiful. Would recommend!

Had an appointment today at 10. Was called at 950 to be told my appointment was cancelled. I was a block away in my Uber. Incredibly unprofessional communication with the exchange both on the phone and in person when I got there. Thankfully the receptionist eventually said she would squeeze me in with a stylist before the 1015 appointment got there. Great.

The stylist was nice, though I did tell her that my hair is straight and doesn’t hold curl well with a curling iron vs wand. She was like “I’ve got you no worries”. Used the curling iron. My hair was mostly straight within an hour of leaving…

The place really needs better management and cleaning. The filter on the ceiling was FILTHY, and there was more dust along the vents all the way along the ceiling.

I have been going to Drybar for 7 years, getting my hair done by different stylists every time. I really like the idea of not having to go to the same stylists, but you can still get a nice hairstyle. Overall, my experience here has been wonderful. But the last time I went I was very disappointed in my service. I was 10 mins late, and they denied me my appointment. The receptionist/stylist told me he didn't have a stylists who could do my hair because I was late and the stylist who was assigned to me, had another job to get to so she had a hard stop time. I understand the stylist is hustling jobs, but she wasn't even done with the client she was working on when I walked in. So, even if I was on time, she still was running late and would have had the same issue of getting to her next job. So it seems to me that they shouldn't have accepted my appointment from the beginning. I was very disappointed because I had been looking forward to this appointment and made arrangements with my schedule. I'm not sure if I want to go back to this location again. There were already some other minor experiences that had me considering going to another location. I think my last experience may have been the icing on the cake.

Erica nailed my hair! I have naturally curly, textured hair and she had me looking like Kate Middleton in 45 minutes! I am obsessed! 😍

Drybar - Americana at Brand

I had an event I did not have an appointment.  But they were able to fit me in . Very professional.  The place is very clean and organized

Quick and attentive service and made me feel special. Basic blowout I felt glamorous.

Literally this place is dying, the customer service is 0, you can never make an appointment over the phone, it’s always asking to leave a v/m they never get back to you, if you walk in it’s empty and they don’t want to assist you, never coming back!

Horrible experience! The girl washed my daughters hair and didn’t put a towel under it, her wet hair dropped everywhere. Here clothes were all wet, when I asked her to put a towel she didn’t. Then when I asked the other employee to put a towel, she said she was t going to do my daughters hair and left. We will never go here again, my daughter was so upset she said she never wanted to get her hair blow dried again.

Karen (who is not at all a 'Karen'- she is so sweet!)  did an absolutely wonderful job doing my hair for a wedding on Saturday. They were a few minutes late and she was super apologetic (luckily I prepared for this because of the reviews on here). She walked me through the process because it was my first time and asked all the right things. I am from out of town but if I am ever near by she will be my go to!

Shear Madness

Everyone at Shear Madness is so friendly. The facility is always clean and is well lit during evening appointments.  Karen is my stylist and she does a great job, every time!

I’ve been going to Sonia about 20 years I would never go to anyone else. She is the best ! I love how she does my hair I’m always happy.

It is no longer Shear Madness.  New Management.  New name is The Vanity.  Ask for Maria.

Loved it, Julie did a great job on my hair cut and color.

I've been coming here for years and Karen is the best!!!

European Wax Center

Love this location & Mariah is the best! My mom got to see her first originally and then we both went back for more waxing after getting the all you can wax 🤍 pass - amazing deal! Period (:  All the ladies and front desk staff are always super helpful and accommodating as well! And the SLOW grow products are amazing and smell so gentle & feminine and work!

Davielle was amazing!! She paid attention to detail and finished in a timely manner!! Thank you ladies! You’re all great.

Teneisha deserves her flowers! Her skill, personality, professionalism, and care were amazing! With minimal time spent with her, she was on her “A” game from start to finish!

Thank you for an amazing experience ! Sam at the front desk was amazing as well!

My experience at this European Wax center has always been excellent service. I went in yesterday 12/30/23 and wanted to move my appointment up and with no problem I waited 5mins and was in. My Specialist was Imani and she was amazing very personable and gentle with the wax. I will be going back to her my next appointment. I also won a raffle thanks European Wax Center Riverdale Park!!!!!

I've been a EWC customer for years, but I'm new to this location. Finding a new waxer can be a bit of a challenge but I'm so happy to have found Jas! Quick and thorough with the wax, and super friendly! Can't wait to see her for my next appointment!

Thee Wax Connect

A clean and pleasant place, good atmosphere, something I love is that she takes her time to give you good service, friendly and very good energy and experience.  I give it 5 stars and really recommend this place.  I have visited several places in the DMV and this one meets my expectations.

Bee was so nice and very professional. I stumbled across her waxing salon today and was lucky enough to get an appointment! It was the most painless Brazilian Wax I’ve ever had. Highly recommend to make an appointment with her!

I love Bee! She’s very knowledgeable and quick… and I always love my results. Im so glad she’s back in the DMV area… book your appointment now!

I’ve been going to Bee for years…. I’ve tried other places but she has been the best thus far. Great location, great vibes and she makes you feel super comfortable. Top tier treatment

Bee is literally THEE BEST!! She makes the experience nearly painless.  She is quick, thorough, and personable! She is the only esthetician that can touch my kitty!

Drybar - DTLA at the Bloc

I booked an appointment same-day. I had a great stylist who understood my ultimate goal was to run my hands through my hair without getting stuck in any knots- I just wanted *softness*. I was happy with the results.

I am so impressed with Maggie and Jeri - this is the first dry bar that sold me on their customer service as well as the overall experience they provided. I happened to have walked in when the area manager Jasz was paying a visit to this location. Wow! Dry bars across the city needs more staff like this for a loyal clientele. They have just turned me in a new weekly client! Customer service is everything and this location goes above and beyond!

I have had horrible service at the DTLA location. My appointment was at 8 am. I arrived promptly at 8. Mind you I called ahead and was told that the earliest appointment was 8 because that was when the store opened. Imagine my surprise when I see that there is already someone there. No one checks me in and there is only one stylist who is already working on someone else’s hair. When I asked him when I would be helped when it was ten minutes after he said I had to wait because he was the only one available. It’s now fifteen minutes after and there has been no apology. It appeared it was going to take another fifteen minutes at least  since he’s just stared curling her hair. I have a meeting to get to and a photoshoot and now my hair won’t be done- there’s no way I’ll be able to leave in time. This is wildly unacceptable- I booked this appointment weeks ago and was told I would be the first seen. I needed my hair done for a photo shoot for a major moment in my career, something I’ve been working on for two years. Save your money and go elsewhere or do your own hair.

Coco is amazing!!! Request her! She gave me an incredible scalp massage and blowout. She's so sweet and efficient.

May 26 2023. Awful they charged my 17 year old daughter $100 for an unwashed hair do that looked like a toddler could have done it.  It was her prom day and the quality of the updo was awful and when I went in and showed pics they could care less. I said you didn’t even wash her hair! It wasn’t even a French braid or anything fancy at all. they literally just took up her hair and put Bobby pins in it. No design whatsoever. Tell me this sloppy job was worth $100.

Beauty LAB

I loveeeeee Madison!!!! She is great! She is quick and personable! We would have a whole convo and two secs later, she’s done. I don’t like the whole pay first policy but I’m comfy enough to pay for MADISON up front.

I was going here for a few months

There were several visits in which I had to stand outside or sit in the lobby to wait for my service after my scheduled time.

Today I was 4 minutes late for my appointment because of traffic. I was told to sign in on their new system. After attempting that, I told the girl at the desk it didn’t work. She went to ask someone and by the time she returns, I’m told that because I was over 5 minutes late I can’t sign in or be seen. For context we are having this conversation at 5:46. She didn’t know the system wouldn’t let me sign in. That’s not her fault, but that’s not my fault either.

She said I could reschedule for a 25% fee. I wish I would.

It’s okay for customers to stand outside for 10 minutes because someone is on break, eating or running behind but I can’t be serviced at 4 minutes? I have to pay to reschedule. Hypothetical and unfair.

There’s plenty of reputable places with better services.

This is my go to waxing place! The specialists are great. I really enjoy the type of wax they use, it makes a painful process less painful. I moved and I’m still coming here!

I've been coming here for 4 years and have had brazilian waxes done by Lanisha. In fact, she was the first one to ever do a wax on me and made my first experience very comfortable. She is extremely knowledgeable and ensures everyone on her team knows what they are doing. I have also been waxed by Ariel. She is my go-to waxer in the summer and I always look forward to seeing her because she takes the time to get to know you and actually remembers the conversations you have.

Beauty Lab is my go-to wax spot in Columbia. The staff is efficient but very kind, and the space is calm and clean. I always leave feeling like I get my money’s worth. If you get bikini waxes, you also leave feeling mostly pain-free! I’d happily recommend!!

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