Banco BBVA

Very attentive and good sanity implementation 👌

We are in Phase 3, in the heart of a Global Pandemic, with Tijuana being one of the cities with the most infections!
And this branch does not have the necessary hygiene measures!
People and employees without respecting healthy distance, with face masks covering only the mouth.

In addition to this, they are managing an appointment system, where you have to go early to receive a card and an appointment, this system is a total failure!

Please they need to do something URGENT!

why do you attend by appointment?
I arrived at 1 pm and you say that they can no longer attend. I think that it is not the correct form of attention now I will have to wait one more day to be attended
It is also the closest bank at 5 km, you lose a lot of time and money

Excellent service from the executive, staff at the window and the girls who support you at the entrance 10/10, very friendly.

very bad service, I have been trying to contact all the possible customer service numbers for hours and I have not received a response from any of them, they even blocked my card because I exceeded the attempted numbers...

Lady at the front check in was not specific and when I got to the window I had an issue they don’t take card for deposit and they made a big deal Ana in the back was at first rude and unsympathetic. But after talking with her manager and coworker she came around and was a bit nicer. But over all horrible experience with them.

Professionals and excellent treatment!
Lic. Carolina S. Super efficient and friendly.

Be careful, it gets crowded, so I recommend using the app to avoid standing in line and parking.
It is a small branch.
So they can go to Calimax to do their shopping while it is their turn through the application.

If they respect the turns

The worst BBVA bank I have ever been to, the truth is there are some girls on staff who are very despotic, and it seems like they are slaves because they are in a bad way, plus they forced me to include things that I did not want and that are not mandatory, and making inadequate charges, I better went to another bank... I will file a higher complaint because they don't do anything there!!!

Bad service. They made me sit in line for 40 minutes and in the end they didn't let me pay my SAT taxes by card. In other branches I have already paid like this and they told me that it is not possible there because they lack money at the end. They offered to take money from my credit card, charging me for withdrawal

Terrible service, I wasted two hours of time and it was the same as before I entered, they didn't help me at all, I gave it 1 star for nothing why I can't leave it blank, TERRIBLE SERVICE....

Very good customer service, for a reason it is the best bank in Mexico

Better service than Francisco Villa Boulevard and without causing traffic jams

Three times I go to deposit cash to my card and the ATM to deposit it does not work, pure returns, very bad service with that

I like to go to these ATMs, they are not so saturated and they work correctly

The bank is very good, it is the best but the cashier staff does not greet you and is arrogant

BBVA

BBVA Bank

Review the policies carefully when purchasing insurance. In my case they are charging me more than what is supposed to be. I am dissatisfied with the charges and the customer service via telephone.
From there on out the application is very easy to use.

Terrible service, horrible and in a bad way. If you don't like to work, don't do it.

This time I loved it because there was no line to serve me.

Are they turtles or are they people in boxes? Already waiting for two hours to do a simple procedure at the window, it says waiting time is approximately 33 m and I've been practically on time...
And if you are not a customer, they treat you like garbage like a leper... super bad service, you don't even want to be a BBVA customer, honestly...

So I’ve had a bad experience with the spank one of the representatives that open up the bank account, knowing that was not a Mexican resident opened a life insurance that I was not aware of. He said it was a savings account and I don’t know how to read Spanish that well I trusted him to do the right thing which she didn’t month later I was charged $97 for this savings account. I asked where this money was going. He said this was the life insurance policy, but I could not cancel it until one month later it’s been three months I haven’t been able to close the account they’ve been giving me the runaround wouldn’t help me at the location or give me any information had gone five times to this day 11/24/2023 still haven’t resolved my issue sent them several emails. They keep on telling me one thing that they haven’t received them or they can’t see the images in order for me to cancel the policy every time I talk to them it seems like they don’t want to cancel the policy they told me if I did that I would lose the money I had invested which is $300 already. I will update the account once my issue is resolved.

Worst service ever. Slow, they don’t care about clients.

It takes wait too long to get service inside after you're waiting outside on the line under the hot temperature

Veri quiet place, the staff always ready for anything you may need

Terrible attention, 2 executives being stupid, literally, not serving anyone and people waiting for them to feel like serving these beardless people. 40 minutes for one of them to feel like receiving the client, the other continued in her personal telephone conversations, you could hear everything she said.

I have 2 hours waiting and counting, it is already worse than the IMSS

This is the worst branch, it was very full and they let a person come in without waiting in line, just greeting all the employees on a Saturday.

I think it is good and comfortable, they even have chairs for us.

They were efficient and friendly in their treatment, and they have intelligent ATMs where payments and deposits can be made to companies, which before only used the teller window, also during business hours you will find someone to teach you or help you to operate said ATMs Intelligent, in conclusion, I recommend coming to this bank. By the way, on Saturdays they close until 2:00 p.m.

0 stars not possible. All foreign credit and ATM cards refused by ATM. When BanComer WAS accepting ATM cards ATM cost was 81.90 pesos versus 33 for BanaMex. Friend just transferred his account today to Coppellbank. All the bad stereotypes about banks apply to BanComer

Worst system ever. No body does anything and just a simple transaction like getting a card replacement takes over 3 friking hours!!!

TERRIBLE Customer Service…untrained staff, slow and with zero consideration for the customer's time. So that appointments are made through the app... if they still serve you 2 hours after your appointment. TERRIBLE CUSTOMER SERVICE :/

The worst service, they do not respect the appointments made through the app, they are too lazy to do any type of process. No no no, the worst

The way this bank working with clients/future clients make walk away to their competition. Never again!

Terrible service.
Nobody knows anything, they don't give you the information you need, they make you line up a thousand times, and they have a ridiculously condescending attitude.

I have received good service at this branch, but please fix the parking for your clients, my car and that of other clients hit very badly due to the holes in the ground, greetings.

Worst bank in the world!! I have 1 1/2 hours waiting for them to give me a new card! Much better BanBajio and Inbursa!!

BBVA Bancomer Headquarters

Very slow ... but good customer service ... I hope they improve in that aspect and not make you wait for your turn just for a movement

Technology is great, service to client is awful. Wait times are 2+ hours.

We have 2 hours waiting for an executive to attend to my husband who has a motor disability and I don't know how many times the executives do who do not attend and there are few clients. A lady arrived about 10 minutes ago and they transferred her to an executive without a coupon, the truth is I am very upset because they are not doing us any favors

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