Banco BBVA

So I’ve had a bad experience with the spank one of the representatives that open up the bank account, knowing that was not a Mexican resident opened a life insurance that I was not aware of. He said it was a savings account and I don’t know how to read Spanish that well I trusted him to do the right thing which she didn’t month later I was charged $97 for this savings account. I asked where this money was going. He said this was the life insurance policy, but I could not cancel it until one month later it’s been three months I haven’t been able to close the account they’ve been giving me the runaround wouldn’t help me at the location or give me any information had gone five times to this day 11/24/2023 still haven’t resolved my issue sent them several emails. They keep on telling me one thing that they haven’t received them or they can’t see the images in order for me to cancel the policy every time I talk to them it seems like they don’t want to cancel the policy they told me if I did that I would lose the money I had invested which is $300 already. I will update the account once my issue is resolved.

Worst service ever. Slow, they don’t care about clients.

So far haven't had to wait long..ty

It takes wait too long to get service inside after you're waiting outside on the line under the hot temperature

Veri quiet place, the staff always ready for anything you may need