Banco BBVA

Bad service, bad experience
One would think that because it is a bank in the plaza it would be less crowded and would be faster, but it is not.

I take out a digital shift, I arrive and they tell me that there is no digital shift that doesn't work yet in that branch.

I arrive and there were no customers, I thought I'll get out of here very quickly because they had 3 executives at the window.

I take my number and sit down to wait 5 minutes, no one speaks to me.

3 more minutes pass, a second person arrives, takes a turn and sits next to me.

5 more minutes pass, a third person arrives, takes a turn and sits down to wait.

From the time I arrived until now, 15 minutes had passed... what was my surprise that the 3 shifts appeared on the screen and they put me at the end of the 3 when I had arrived first.

I got up I talked to the guy at the entrance and he told me that it's because they have a preferential account (I have a preferential account) I said well I hope nothing happens... error !!

I was waiting for about half an hour to be served (even when I was the first to arrive and there was not a single customer)

I get to the window to get dollars and the executive, I guess, tells me again, let me see if there are dollars, it took another 10 minutes to go to "get dollars"

Bad service, bad attention, waste of time, many employees just walking around, the manager saw everything (since she was also doing nothing and didn't even come to ask if everything was okay)

If you want to waste your time and get angry, it is the perfect branch.

I'm not coming back!

Bancomer Plaza Las Brisas

They are not honest here. Don't come here for help. After attempting to close my account several times for a year and cash out, we still are no where near being able to do so. Account is closed, but can’t retrieve money. It’s been 12 months, and 10 appointments later, just to keep being told come back at different times they ask me to. Everytime I come they say “oh it’s gonna be several more hours” then I get rescheduled, my own money has been trapped in limbo for a year with no way to remove it. This is ridiculous.

Bad customer service. Executives treat you like a burden.

BBVA being BBVA, inefficient, despotic, classist and above all with terrible customer service, this time contrary to my previous visits I scheduled a digital appointment, it was of no use, even so I sat for half an hour to be attended to and I couldn't get it Now, the branch is extremely small considering the volume of people they serve, it is obvious that they cannot cope, but what is the customer's fault? The immediate attention person has the same profile as the branches I have gone to, without preparation, without social skills. Immediate attention? It should be the wholesale pretext department. In short, one more excuse to end my commitments with the bank and retire to a better option.

The worst bank only lasts 2 hours because the filthy BBVA application doesn't work at all and after spending 2 hours in the bank, the manager told me that the advisor went out to eat after. 1:45 pm and that he leaves at 3 pm and for this reason he didn't even attend to help me that my BBVA application will work, because apparently it is still blocked. And I didn't even receive help from anyone and I better leave that brisas branch, the worst bank, super slow

40 minutes just to cash a check, and there weren't many people. The one who attended me at the window was not as friendly as we can say, at least it was fast.

DO NOT USE THIS BACK TO WITHDRAW MONEY.
The ATM machine will not give you the money but will still charge you for it and you have to file a claim with your bank when you go back to the US.

This branch has been operating in the area for quite some time, very good location but very limited parking, now its employees are not from the old banking school and are cold in their treatment, these are definitely different times....

This branch is not recommended at all, they give you a shift and you go to the last one. I spent about 2 hours for the executive to say, I thought he had already passed his shift, and the second time it still took more than an hour, I decided to go out better, besides the weather is not all hot. inside

Terrible customer service, even when I made an appointment from my cell phone to avoid lines I lost more than an hour waiting. I saw how 3 people left upset and were not attended to and I ended up doing the same because I have other responsibilities to continue observing the inefficiency and ineptitude of a group of several workers (at least 6) who are only waiting to offer you credit cards to people but not to do their work.

There are always a lot of people that is unavoidable, but there are several staff members assisting people who need help with the cashiers and helping to organize the different lines.
In general, I liked the attention. 4 stars because the waiting time was long.

BBVA Bancomer Castro Pza Tijuana

Horrible Parking experience. Narrow, crowded and very few spaces.

The ATMs were impeccable and clean, the access was super good, only the person at the reception seemed somewhat upset or had a bad attitude.

Practices don't work. They don't maintain them.

Plaza Castro has poor service and did not offer parking. Chaos.

The truth is that it is a bank where some employees do everything to help, but others even request ridiculous things. My mother has advanced dementia, she does not speak, she does not understand instructions, her fingerprints are not marked and cannot be captured, that is why they did not give her her pension card, and they are also asking for an interdiction trial, and who will pay for that trial? family, if one day they release their pension, they will pay that trial, because they won't. Poor pensioners and elderly people will starve to death due to this type of actions by the banks. By the way, I am going to sue them and I will even go to human rights, to social networks including those in Spain because it is a Spanish bank. In addition to going driving.

Clean modern and well located, even open most Saturdays. The service, on the other hand, is not so good, there is a lot of queuing and they are slow, both at the checkout and at customer service, and without going into details, the acquaintance, the cousin, the regular, of the cashier and That greatly delays those who did get their turn.

Unfortunately the service has declined a lot, people are piling up at the entrance, they all say they are elderly, the person who attends at the entrance leaves us waiting outside when it is empty inside, there are 8 cashiers, but there are only 2 or 3 serving and the rest are always eating, they are not even the shadow of what they were

Do yourself a favor and take your money to another bank that shows a little respect for their customers.  I went in to do operations at the teller on Friday, July 1st.  Waited more than 2 hours in line.  I'll never set foot in a BBVA branch ever again.

I have been there many times and always receive excellent service from Omar and Daniel. It's comforting to know as a foreigner who speaks very little Spanish that there are professional, understanding and extremely friendly financial advisors in Mexico. Thank you very much Daniel and Omar for all your time and fabulous customer service.

One of the best BBVA Bancomer branches in Tijuana, the service is great, they treat you with respect, wait time is not that long. There's always parking space at Paseo Chapultepec.
But what makes this branch one of the best is that its one of the few in Tijuana that open on Saturdays!

BBVA Tijuana CECUT

This place is currently closed. Even the ATM's are currently not working properly. My debit card was closed after  attempting to withdraw money from this location. My bank told me it was due to suspicious activity.

THEY CHARGE TO MUCH TO WITHDRAW MONEY 10 DOLARS.

no matter at what time you come, expect to wait at least 3 hours even for simple infos.
only one desk is open at a time.
much worse than in the US

Super helpful and friendly staff. Was in and out in less than ten minutes.

This place Should have wifi available to the people who have an account in BBVA  since they always changing the Password, its not fair...

Terrible service. Lack of information and knowledge of cashiers

The cashier ate my card and it took me MORE THAN AN HOUR 40 MINUTES FOR A REPLACEMENT, it is not possible, when it has happened to me in other branches in less than 10 minutes, how is it possible and you tell the staff about the situation and they ignore it completely

More than 2 hours of waiting to go to the counter, and the bank host does not assist you until you speak to him, it is of no use to have him there if he is not going to fulfill his duties as host.

Two hours 15 minutes just for not being a member

BBVA

Very bad service, they do not control the entrance, they put you in line and no one is there to take care of it, other people arrive and pretending to be distracted, they get in and then they serve them while the line outside lasts 3 hours, at least put one person who is serving outside

The matter is critical!, already 3 hours in line. I would never open an account here. Now, who knows what time I leave here from Bancomer. The star I gave them is because the application does not allow me to leave it blank.

Terrible service. More than two hours waiting to spend with an executive.

Be careful when you come to carry out transactions at this bank and other branches.
Do not sign anything on loose sheets at the end of each procedure.

I tell you their way of operating.
You come to do any procedure;
1 account opening.
1 data update.

It's a simple procedure, in the end they ask you for a beneficiary, but damn why?
They give you the life insurance sheet with which they will earn a commission depending on the amount they sell it for and they set aside the complete contract sheets.

On the other sheets they set the commission they will charge you.
It is in bad taste that the banking director of that branch agreed to engage in these unethical practices.
That's called scamming someone.

It made me even more sad when a lump formed in her throat when I told her that because she was selling me insurance and according to her she was a beneficiary for my card.
Yes, above all, they are going to give a beneficiary 400,000 if I die 😂 ..🐀

The name of the executive she manages is Daniel.
To avoid claims.
You should be ashamed, Pacific branch director...

At least in the time I was there they sold 20 insurance policies.

What do they say to the poor people when they go to claim the charge of more than 1000 pesos?

They are not ashamed to live with money from a client who trusts their word.?
Scammers.

I was only going to get change and it was literal so that they would serve me quickly like in other banks, I did not expect them to put me in line and moreover it will take a little more than an hour, the truth is that it is annoying, since I had to leave without being Please answer because I was in a hurry :(

Although I like most of the BBVA BANCOMER banks in Mexico--this is one of the ones that is not so good.  And it is large y in centro-- probabley the most easy to get too.  Lines can be overwhelming here y on Fridays---forget it----impossible to get service.  If you are able to get yo the front of the line --most of the cashiers are very unfriendly or unwilling to help.  NOT RECOMMENDED.  Better to go to Revolution y 9th branch--always friendly service. Pay parking is available though, at the COPPEL parking area near the store.

Worst customer service I have had. Call customer service is even worst. So frustrating try to get a call . When they answer you, they don't want to take the problem , then they said they will transfer to other person and after 15 min. waiting, they hang on the phone. Don't waste your time with this bank.

WHEN MY LADY GOT ROBBED, WE WENT TO THIS BRANCH TO REPORT IT . HER BANK CARD WAS STOLEN. NO ONE AT THE BANK HELPED HER OR  DID ANYTHING AT ALL TO ASSIST HER. A PERSON THAT GIVES NUMBERS TO PEOPLE  POINTED TO A PHONE WITHOUT ANY EYE CONTACT , REFUSED TO LISTEN TO HER, AND THE RUDEST THAT WE EVER ENCOUNTED IN OUR LIVES. THIS ACCOUNT WILL BE CLOSED SOON. ON THE PHONE THERE WAS ONLY RECORDED MESSAGES. HOW CAN AN ACCOUNT NUMBER BE GIVEN IF IT WAS STOLEN. I TRIED TO HELP HER BY GOING TO THE WINDOW AND EXPLAINING BUT WAS  IGNORED. THE CRUELEST MOST INDIFFERENT TREATMENT EVER, VERY TRAUMATIC. I WANT PEOPLE TO KNOW ABOUT THIS  AND BE MINDFULLY PREPARED.

Best bank in tijuana they provide the best service faster lines at atm

They have the worst service I have seen most of the employees are just asking what are we here for of instead of helping their clients and the female's employees have a moment to start walking around like if they are important not really doing what they are supposed to be doing.

Awful. It is not possible that they make you wait so long when you are seeing that other people have arrived later, they pass first and while you are wasting your time. And two times I go and they can't give me the Service. I hope the cashier enjoyed her coffee. Let's see if they feel like working on Monday

The staff was very friendly. The process was quick but there was a bit of a line.

Stay period: 45 minutes

Pros: With the shift system, you no longer have to wait on your feet. They advise you in the ATM area.

Cons: there is not enough parking, most of the time you wait more than 30 minutes and the executives insist too much on you taking out a credit card, NO IS NO.

THE LOCATION IS WRONG 🤬 HOW IS IT POSSIBLE?

No hay suficiente cajeros, hoy no es día de nómina y es uno de los horarios menos concurridos y la fila empieza desde afuera.

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