Banco Bradesco - Agência 3848

Service takes a long time and the counter staff are not very friendly.

Worst bank ever! Service is extremely slow. Nothing can be resolved over the phone. For everything you need to go to the agency and there is still a wait of at least 2 hours. I do not recommend!

I made six contact attempts, on the only available phone number, without being answered. I just called because I needed some information. I'll have to go to the agency. There are old review comments reporting the same problem - a bad indication.

I liked it, I was well received .. I followed the prompts, keeping my distance .. there is alcohol gel .. on the wall next to the ATM . and it solved my problem .

Simply horrible in the midst of the corona virus pandemic, there is no demarcation for customers, I didn't find alcohol gel available, and there was no priority queue, and there were pregnant women and an elderly lady who decided to leave because she was feeling ill. and I couldn't stand waiting any longer.

Banco Bradesco - Agência 2793

Ítalo attendant is either unprepared or arrogant (or both). Zero desire to solve problems, so much so that the attendant next door had to help me and answer my questions, being friendly and polite, while he just smiled in a rude way for every piece of information I gave/requested. Customer service is stressful, but being served by someone who doesn't care about your problem and just wants to dismiss you is even worse.

Everything is fine at the ATM... But if you need to go into the branch to withdraw INSS or something from the government, it's pure bureaucracy and the service is not of high quality, plus it starts after 11:00 am and ends at 4:00 pm ... And the wait is standing because there are no chairs to wait outside the agency and inside the agency there are few chairs.

It used to be one of the best banks, lately it's leaving something to be desired, I'm almost closing my account open since 99

Terrible attendance.
Mainly via phone.
Ombudsman is even worse.
Worst agency in Cuiabá
Do you want to be angry? Take a look at this agency.

This agency is terrible for the very elderly, 87 years old, and retirees. Last month I had to fight with security to let my mother in and sit down. Today again another bank user had to go and speak to the manager to release entry. Is there no training for security guards? Don't they know what the elder preference law is? This bank or this agency does not respect the elderly.

Banco Itaú - Agência 0288

Excellent. I liked the service and receptivity of the staff.

My experience was terrible in wanting to know if my branch number 6989 has a digit at the end of the branch number and I was unsuccessful in providing the information.

Bad service, the woman at the can I help you is not helpful at all and very rude... Being an unicless customer or others does not help at all the service is the same.

Very bad service for a bank like this I've been to several banks and I don't recommend this bank to anyone

Long wait! Even though the staff are attentive, there is a lot of waiting!

Banco Bradesco - Agência 1966

Terrible attendance.
I'm an exclusive Bradesco customer, who has nothing "exclusive", I opened the account in person and now they tell me that my service is only digital, a total disregard, we have to humiliate ourselves for a basic and simple service, unfortunately It leaves something to be desired, it never responds to me on WhatsApp and the coolest thing is that when I opened it it didn't appear to be that, I try to call the landline and I have no success either.

TERRIBLE ATTENDANCE.
I am an exclusive client and my manager is never available. Once a year you get in touch to evaluate, you want to ask and evaluate what exactly? Because when we need them they are never available.
I try to resolve things online but it never works either.
It's one pushing the other.
You complete a question to continue with the service and the attendant arrives and asks everything again.
They answer so that the system records that they are providing assistance, but NOBODY RESOLVES ANYTHING.
No support!
Without attention!
No guidance!
It takes practically 40 minutes at 1:00 am in this mess.
Honestly, it's going from bad to worse!!!!

ATM that allows you to withdraw foreign currency (dollar/euro). Excellent bank.

Banco Itaú - Agência 1676

The branch does not have immediate ATM deposits and needs to be updated, which is why I am giving it 1 star as it is still very primitive.

Go to this agency as if you had absolutely nothing to do with your life, go when it opens and maybe even at 4pm you will be served! Or not.

Pleasant atmosphere, no long queues, excellent and helpful service.

Don't deposit with withdrawal immediately only using the archaic envelope method ☹️

Agency with excellent location, but uses few cashiers to meet the demand, which is quite large.

417/CUIABA-CENTRO

Terrible service, delays in everything
Employees barely know how to provide correct information

Banco Bradesco - Agência 2117

Management 2020 and 2021 the worst in the last 10 years. Bad agency leadership, bad phone, bad check ATM, service for PJs mainly. If you don't want to find management, just go there. Long-time employees who suffer from the poor management of their leaders.

In a time of pandemic when you CANNOT go to the bank, I had to call the agency DOES NOT ANSWER THE PHONE...at this delicate moment, the phone is crucial for help.
I am on a card and I can only resolve it at my agency.... and how are you going if you have covid.
REVOLTING

It says here that it opens from 11am to 4pm, I needed to go there to solve a problem and they didn't help me because now the service is from 10am to 2pm and I arrived at 2:15pm. I found it a lack of respect for the customer, especially in this pandemic period, they should update the information.

Terrible no one ever answers the phone well ni watsap too.

Horrible service closes after hours, the SAC is terrible, I went to cancel my account, they keep dragging on, a very bad agency for parking and it takes too long for service.

Banco Bradesco - Agência 2635

First-class service, I recommend this agency located on Avenida Coronel Escolástico in Cuiabá.

Terribly, I was not served and there was still a huge queue of customers outside the agency. Nobody answers the agency's phone, the 0800 number doesn't work and the 011 phone has a message that the number doesn't exist.

Mechanical service without empathy. They are gradually removing the waiting chairs. Many customers have to stand. It is ceasing to be a human bank. Was it ever?

It seems to me that there is a lack of employees at this agency... A long time waiting for service in various sectors

Better service, few customers, almost no queues!!! Congratulations!!!!!

BBVA

It is impossible to make an appointment at this office, they never answer the phone, it is impossible to get advice. The only office in all of Sakana and on top of that they do not offer personal attention. I can not understand it.

Very bad attention, after waiting almost 30 minutes I had to leave without being attended to, because the man who attends the branch wanted by all means to sell home insurance, and I was just waiting.

With so much change of personnel they manage to make the attention disastrous. Fatal

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