Walmart Supercenter

When we moved here 2 years ago we were so impressed and taken in by the friendliness & helpfulness of the employees & people who lived in the area. My wife is disabled & people were always asking her if they could help whenever she looked like she needed assistance.
What a difference 2 years can be make.  Today the Walmart handicapped cart that my wife was using, stopped working when we exited the store. We couldn't get it to move & my wife can't walk. I got a regular cart to transfer our groceries into but some store employees near by didn't even offer to help. I ended up dragging my  wife & her cart back into the store. I am 70 years old & you would think one of the younger store employees could at least step over & to offer to  help.  So much for customer service!

Your average Walmart Supercenter accept for its much better then the California Walmarts because  in California a lot of item a are behind a glass and you have to get customer service to come get it out for you. Not at this store. Everything was cleaned and well organized. Came to get some drinks for the river and an air mattress pump all which they had for a good price.

I usually have fairly decent luck with getting what I'm needing from the store. Though today I placed an online order and now it's saying I have a two hour delay. I tried to call to get a update and no one is answering the phone. It's really hard to get a hold of someone in pick-up. I understand that they're busy but it would be nice to get a update on my order.

It's a Walmart. It was not overly clean, a lot of items weren't stocked even though you could SEE the product on the top shelf. Employees look and act like they're dead inside. Pretty much like any other Walmart.

This Walmart is is amazing. Compared to our Apple Valley walmart, It is about four times larger with an incredible inventory of everything. Always well stocked and clean. Out of the hundreds of phone covers, I couldn't believe they had the exact one for our phones. Everything you need . A One-Stop Shopping Center.

Very busy and the checkout takes forever, but that is NO fault of the employees. The store is wildly understaffed, which ended up causing me to spend 10-15 minutes waiting for someone to approve my purchase at the self checkouts (which are almost the only option available). The employees are wonderful, the company just really should hire more and pay them better so they are able to stay there.

3:30 in the afternoon and zero carts. Had to go back out into the parking lot to retrieve a shopping cart.  Asked an associate if there was a manager and she said there wasn't one on duty. Walked around the store and there were groups of associates laughing and on their phones.

These employees better not ever go on strike because a potato could do a better job. All the management should go back to Burger King. Undisciplined employees and a unorganized store. Diseased bathroom,  nasty parking lot and trash all over the store. Not sure what any of these people actually do. I'm going to Albersons and spending more to not get Covid or VD.

First time and last time using Walmart order online and pickup services(Overland & Cole). I bought a brand new bike and they gave me a used bike, damaged. Litterally. When I spoke to the person who delivered it to my truck, they said it was the last color of this bike in stock and if I didn't like the condition to call customer service. My niece wanted this specific color and model. I immediately call customer service and went to another location to exchange it and I'm so glad I did because it not only was missing the tire caps, paint scratches, product information, dirty pedals and tires... when I unloaded it, it had a bent rear rim. I didn't even have physical ownership of the bike for more than 30 minutes, and here's what I got vs. what it should look like. I suppose I'm just surprised that a large company such as Walmart is doing this kind of practice.

Went to pick my prescription up after paying on-line. They said I didn't even when I had a confirmation email. Not only that but I was treated very rudely by the pharmacy tech, he straight up laughed at me.
Great thing to do with someone who is dealing with depression and anxiety.

Clean store and parking lot. The area looks safe. There were no lines when we went. The store was well-stocked. They could use more trial sized items, though.
Great place to run in and grab what you need.

Never any shopping baskets available.  It's like they have 3 for the entire store to use.  This isn't an issue for other area locations.  Very narrow aisles.  Some are so small that if there is an associate pulling online orders there isn't room to fit a shopping cart past them.  I have seen many handicapped people in the motorized shopping carts get stuck in aisles because they can't move past people. This location seems to have half the merchandise of other stores.  Ever since the remodel a few years ago this location is just terrible to visit.  Get more baskets, open up floor space, and get a better product selection.

Woman at the self checkout stand (On 12-18-23) accused my husband of stealing. Embarrassed him in front of everyone, continued to pull up the video which showed he did absolutely nothing wrong. Scoffed at him and made rude remarks when she realized SHE WAS WRONG and never apologized. Hopefully she gets written up at the very least. Absolutely unacceptable behavior especially during the holidays. Shame on her and her ignorance. Do better.

This Walmart is TRASH…When your hours are posted OPEN Christmas Eve till 6pm you should honor them as I drove 15 min to grab cookies for my kids to leave out for Santa. The one thing I forgot….I showed up 15 min before closing  at 5:45 and you’ve got a lady being rude with ZERO customer service training  blocking the front door telling people to turn around as she won’t let you through. This company and location has always been trash but another reminder not to shop here….I  was told Sergio the store manager told employees to not let anyone in 20 min prior to closing. Don’t post your hours then decide not to honor them. I went to Albertsons right up the street and got there 2 min before they closed…. and got my cookies as they were nice enough to let me in and honor there closing time. Took me 2 min to grab cookies and I was out.

Went to purchase a 65" TV they had the one we wanted. We left without it because the employees in the electronics department couldn't find a big cart and told us to come back after 9pm when a flat cart might be available. Will be going to Best Buy tomorrow morning where the same TV is $20 less and I am sure they will be able to figure out how to get it to the parking lot.

I was very happy and surprised with the lady working the women's dept on Sunday. She helped me find exactly the socks I wanted and I didn't even have to ask for help. She was  friendly and professional and I say Kudos  for giving old fasioned customer service. In the women's dept at Parker I've  had trouble finding help to open a changing room to try on clothes.

They did not have items that showed they had online. When it was our turn at the register, there was a shift change or something and the cashier couldn't get logged on her computer. She said the supervisor would be over after she did something else but then finally was able to get on. The bathrooms were dirty.

Very disappointed they show on their website in stock,I have made fifty miles to get there and the lady told they didn't have in stock for more than 3 months!!!

They had most everything I wanted  Every one was friendly . The store was clean and neat. I had to drive 50 miles to get there. Soo,  was Happy to be in a good place.

I open the Walmart app as soon as I enter the store. I use the app to search for an item. It's easy to find what you need when it tells you the aisle location on the store map! The app also has a price scanner to verify the price and confirm the price that will ring up at the register. 👍👍👍

This Walmart had several registers open when I went on a Wednesday afternoon. The cashiers were fast and friendly! 😍

Sanborns

They are doing remodeling of the store so there is literally no space to move, everything is disorganized and there is 100 employees working in the tiny area so you can't even look at anything without 5 people asking if you need help.

Place looks good. The staff are overload work! One server for the whole restaurant (server very attentive and cordial) One cashier is covering 3 different sections of the restaurant unbelievable! Long wait to pay the bill. Coffee is good food is good. I want to give 5 stars to the server he is a hard worker. His name is  isaias! please tip him well if you get to be your server when you visit this place. I can't believe this restaurant have so low quantity of personnel. Sanborn's use to be at a high level.

Lots o books, however I was looking for blue light blocking glasses and they were advertised on line but we're not in the store. Food on the restaurant used to be acceptable but not had a meal there in a while

It was excellent, very well stocked and the things of very good quality, good service, just a little hot, not as fresh as it should be and in the perfumery department they are too attentive to help you because you do not have the opportunity to check the perfumery well, because they are already there asking you that if you need help, they don't make customers feel comfortable.

Good location, the store has some good stuff, some affordable prices, depending on what you are buying
The restaurant is good around Mexico City but outside that area and specially this one in Reynosa feels like it is overrated, food is bad, service take its time and is very expensive, not worth it

Walmart continues to prove if you need something you are probably going to find it. So if you need a bunch of different things it saves you a lot of time by finding what you need in one place. We needed weed n feed for our lawn, an igloo cooler, rope, Off insect and tick spray, face toner, crates for storage, propane canisters, hot sauce and taco seasonings, walking poles, and more. Also the prices on their products are very low.

There were zero checkers that were assisted. We had to scan our entire  order. Before we could get to item one hundred, they have associates with handheld devices coming to randomly check to make sure that you're scanning everything. She then said that we were going to have to do the entire thing over because her hand held said there were 18 items even though our screen said there was , at that time, 92 items scanned. She then blamed it on the handheld and said that the technology was not updating fast enough. But it didn't stop her from stepping in and assuming that we were intentionally not scanning groceries,
And if you haven't noticed, there are now 35 spots in the parking lot for picking up online orders.

I think anyone reading this can see where the world's headed.

Speak love, speak compassionately to others. Do not show anything less than the love of Christ.

My favorite number being one hundred and eleven was, for me, a  confirmation from the Lord himself.
5 stars 🌟 for the King of Glory.

When we scanned the last item, we had scanned 111 items.

Store is usually a mess when we go in, things out of place, things out of stock, things in places they don't belong. A lot of employees are in their own world, and worst of all - prices at Walmart has raised significantly.

I usually go to this Walmart because it's convenient. There is quite a bit of traffic but it's worth it. The store is a busy store and the employees are friendly and helpful. The seasonal section was organized and easy to shop.

This store was recently remodeled and it looks nice.  Walmart had exactly what I was looking for and we found some more bargains while we were there. I love using the app for locations of what I am shopping for.

This store lacks so much. Food is constantly out of stock and  employees are not helpful. We bought a turkey from this store, and it was like something out of a scary movie. No meat on it whatsoever. It was like the turkey from National Lampoons Christmas Vacation. Ruined our Christmas dinner. I will say the Pharmacy does a good job.

Found some Stagg chili n/b with a "clearance" tag for $0.53. I grabbed the last six. At the register they scanned at $3.00. Ian and a front end manager helped me to get all 6 at $0.53 each. They each earned a "lifesaver!"
I like this store because it is cleaner and more organized than other Walmarts in the area.

This store really rocks. The staff are friendly, super helpful. The shelves are always well stocked, neatly displayed goods of every kind for every need. Puts some other Walmart stores to shame. Its truly exceptional, low prices, quality foods & goods, beer & wine, seasonal promos, easy customer service on returns, even has Subway, FedEx, jewelery, photo, guns & ammo, garden shop, automotive supply. Trustworthy American value on a large assortment of Chinese goods.

This time, amazingly, Wal-Mart had more opened counters with real live clerks.  I hope it wasn't only to take care of the huge crowds and they continue.  I had almost quit ever going there.  I will not be forced into checking out my stuff.
I do believe many stores are finding out that wasn't such a great idea.  I'll try the store after Christmas.  If they've gone back to almost no clerks it will be my last visit.

They have great options. They had some fun eyeshadow pallets! Food inspired.🤣

I've had mostly excellent delivery experiences since I started having my groceries delivered.  I love this feature and use it all the time. Refunds are easy too. Gratefully, I haven't had to return things very often. Wonderful app. I highly recommend it.

Bought this mirror and the wall decorations from Walmart .
I am glad I was able to create this beautiful look out of it. I love it
It perfectly fit my space.

Don't think about ordering for delivery close to the holidays. The store will cancel all the orders for pick up to be delivered through uber or such even if the orders are ready and you have been sitting for 2 hours waiting simply because they were unprepared and don't know how to do their jobs.

I had a great day at Walmart.  Got everything I needed to decorate my new tree

Poor customer service need to learn to communicate the customer.  I ask question they ignored  me .I was there 10/23/23 around 11:05 am I was standing for almost 25 minutes . I decided  to walked away due to the poor service I wish I i know what's the lady name work that hr  . She's not doing a good job at all. All I can say she's a old asian lady  .not happy

They need different coaches (bosses). I seen 3 of them a girl who is a coach in the front end and 2 guys I guess who are coaches in different departments messing around in the woman's apparel section. One guy who was putting on a dress over his clothes. They we're laughing and just playing around. Now I see why a bunch of the teens who work up front are just hanging out in groups talking and on their phones instead of helping customers. Several employees are just standing around. You've got 3 or 4 people in money service doing the same thing. If management can't lead by example then the store will continue to go down hill. Prices may be lower than other stores. But, customer service is probably the worse here than any other store

Good prices but it's always super crowded. The dressing room attendant is grumpy.  I love their grocery ordering service, order online and pick up at a time that's convenient for you. I love that you don't have to go in, and it saves tons of time.

We waited outside for about 25 minutes after calling in for order pick up at slot 6. When we finally called back, we were trying to be polite and not rush them. They stated "Oh we couldn't remember which slot you were in, so no one wanted to bring it out." Just call! They had our number. Then, the guy just spit next to our door before he unloaded. Anyway, I guess it's walmart. What should I expect. Groceries were fine, so there was no harm but very poor service.

A Very Special Thank You to Mars!! Mars went above and beyond in Customer Service on this very busy Black Friday. I wish you great success in your endeavors. You definitely have way it takes to be successful!! Keep up the great work.

Auto care needs more or better people. 2 1/2hrs for a set of 4 tires when I was told 1hr. Plenty of workers standing around with their hands in their pockets. Would NOT recommend getting your auto work done here

Hey all, we went to get a car seat the aame one as the picture  below, but in pink. Eash car seat had prices under each displayed car seat shelf and  so picked the pink car seat next to all the other car seats of the same look and brand as displayed. We got to the register it brought  it up to like $100.
So We told and showed a worker she says she scand it and the pink car seat was not the same car seat because the pink one has a (head reast pillow) so its not the same car seat as seen in the picture on the car seat. ( So my husband said Ok Fine we will get one from somewhere else(yes he was flustered however we did not curse or yell at the workers) in the end as we are leaving the manager follows us all the way to the exit. (made me feel be-littled and was un-nessary)

This review is specifically for Melissa in the pick up and go department.
I had been shorted an item from a previous order and called the store to remedy it before picking up my next order where some kid told me they don't do that and then hung up on me.
I spoke to Melissa today when I picked up my order, and she immediately got me my missing item and was incredibly kind. I appreciate her professionalism and level of respect.
It would be great if the other employees were courteous and took their jobs seriously, like Melissa.

Okay, disclaimer: I work in another store, so take this for what you will. My wife and I went in this evening for groceries and had a young guy named Henry as our cashier. I've been with the company for a very long time and worked in many, many stores and I've never had better customer service. Which is why the five stars. He really deserves some recognition. He was very courteous, conscientious, and engaging. We were kinda stunned. We were trying to stay under a budget, he was really courteous and asked what he should try to stay under as he rung up our items. He even celebrated with us because we, miraculously, went exactly a penny under our budget. He was engaging and fun. I can't say enough how helpful his attitude was since we had a stressful day. It made the whole shopping trip. So management: take note and please do something nice for him, he seems like a really good hire and someone to possibly promote down the road.

I went to the Caldwell Walmart on 10/30/23 and purposely parked my new BMW by a median in the parking lot away from other cars to prevent damage. When I walked out of the store, the sprinkler system was being blown out all over my car that I had just spent a couple hours hand washing the day prior. I also had to walk through the spraying water to get into my car. It’s not just water being sprayed during a sprinkler blowout - it’s all of the gunk and sediment that’s been sitting all year. I was extremely irritated, so I waited a handful of hours to call that day, but nobody picked up the phone.

I called again the following day and finally got through. I asked to speak to a manager and the woman put me on hold. After about 7 minutes someone answered the phone, “Hello?” No name or title…just answering like it’s their personal phone with hesitation about an unknown number. I explained the situation and he had zero sympathy, never offered and apology, then told me it was a risk I took parking where I did. I asked for the District Manager’s name and contact information and he said he doesn’t know that information. He suggested I call 1-800-Walmart to file a complaint. (So I’m already majorly inconvenienced, then it’s suggested I be even further inconvenienced calling a generic number when I’m talking to someone directly from the store my issue happened at? Seriously?!) I asked for his name and he told me it is Will. I then asked for the Store Manager’s name and he claimed he couldn’t give me that information, but it’s at the bottom of a receipt if I purchased something. I questioned his logic with that statement, then someone else took the phone and said, “This is Coach Izzy.” There wasn’t any warning the phone was being passed to someone else, which I find very odd and unprofessional.

I asked “Coach Izzy” if he is a Manager and he said he’s an Assistant Manager, to which I mentioned I asked to speak with a manager to begin with. The conversation went the same as it did with Will - he offered no apology. Nobody said anything when I made the suggestion of putting up signs or something to warn their customers the week of a sprinkler blowout. The tone from both men was basically “it’s your fault you parked in our lot and I don’t care what happened to your car…I just work here”. He did finally provide the Store Manager’s first name and without contact information and told me she might be back in 1-1.5 weeks.

I was is a leadership role for many years. This experience was filled with a complete lack of empathy along with nonexistent emotional intelligence or leadership skills. I understand they can’t wash the sediment and water spots off of my car, but they could have offered a gift card in the amount of a car wash, or at the very least - an apology.

Apparently employees can make their own rules now? If you buy de icer spray for you car in the winter time they check your ID and say you have to be over 18, yet when I asked the manager and auto sales they said you didn’t have to be, seems like no one is aligned with the rules and can enforce it even though it says legally everybody is able to purchase it? Horrible overall and bad customer service

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