Renault Tampico

Very good service, they treated me very well and friendly, attentive staff, good experience

Terrible attention!!! It is my first year with a vehicle that I acquired for my business, it had a braking detail and the lady responsible only told me that this is what those vehicles were like!!! I had an accident and it was under repair for 2 MONTHS with deplorable attention from the previous claims manager, they delivered my vehicle out of balance and with details on parts and paint. Really the attention and the way of handling things is TERRIBLE. He only highlighted the salesman and the new claims manager who have been aware, from then on the service manager had a terrible attitude and answers without logic... one more week in repair because in two months they could not fix a vehicle 100%. The accident was not that big.

Excellent service, everyone very friendly, I had a problem with claims and they resolved it very quickly, Mr. Porfirio was very efficient 👍🏻

The staff was very friendly and attentive but liars apart from a car that would be delivered to me in 3 weeks so I made my plans trusting in the agency and it turns out that the 3 weeks will be 9 weeks that will be fulfilled within two weeks we have to see if it is true or not, this is a fraud since they sell you cars that are not in stock and that has generated more than 30,000 pesos in losses and many complications for me due to travel time.

Super terrible service, they delivered the truck at 12:30 and when we went they made us wait until 4:15 because it was not ready, Miss Mariana very bad service and when I told her that because of the delay, they made fun of the fact that they were washing it, which they did not. If you can do your service elsewhere, do it. There is no manager in charge, we are supported by a sales person who kindly tries to do the best possible.

Ford Elfer Tampico

Wow excellent service at parts department

I bought a 2023 Tremor 2 weeks later and returned to have the 4x4 system changed since it had broken into pieces on the first attempt in the sand. I immediately told the service manager about the noise in the transmission and rear axle and the I took it and in turn they returned it because it had nothing. Right now it sounds worse than an old truck and I'm still waiting to see what day the man can help me to check it out.

Shell

Clean location with limited hot food. Bathroom was fairly clean. Station is the first one off of the highway. Friendly staff and well lit station. Prices were fair

I had to leave at least one star to give any review at all. I’d avoid this location at ALL costs. Like the other reviewer, I never thought I’d review a gas station, but it was beyond just bad. There was no toilet tissue in the bathroom and when the attendant was asked for tissue he said “I don’t have any, we must be out”. We had wipes and were able to use the bathroom anyway. No soap and the hand drier didn’t work. He had no problem ringing up the food and drinks from everyone in the car who was shopping while we were trying to figure out the bathroom situation. I also needed air on my tires. The machine said $1.75 but wouldn’t turn on until I put $2.75 in quarters and guess what? It “turned on” but didn’t actually add air. I knew it was a lost cause, but I was out of quarters and I went to talk to the attendant. He said “we don’t control the air machine and I can’t help you.”  Is that most people don’t review gas stations? If I could go back and un-spend the money spent on drinks and snacks I would. The attendant is a great example of how to be exactly the opposite of customer focused in a customer service class. The fact he has a job is also proof that no one at this location cares.

You can get Newport Soft Packs for 60.00 a carton. Sept 2023 but it feels like it’s 2003

They sold me an opened elf bar, that I did not notice right away. I went to exchange the following day and the manager/owner refused to exchange it. I will NEVER use this location again, and others shouldn’t either. I will also be contacting the BBB to let them know what a scam artist the owner is. Don’t support this location.. Tobacco store across the street sells them for $4 cheaper, cheaper gas, and better customer service!!

App users, they can do app now, which is the reason why I moved my star to a 3! Just avoid pump 8 and 10, cause they are reserved for pay inside customers

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Everybody has to pay inside so the app discount can’t be applied here

Hyundai Avenida

Very good customer service, no problems scheduling service and no problems receiving what is promised, very good

I do not recommend this place. I took my Creta for repair, they ordered the wrong part making the wait longer. The vehicle was delivered to me with two damages in the rear, the interior lights no longer turn on and when I called to complain, they told me that all 4 had burned out at the same time? I don't think so. The arms of the windshield wipers made me sick; When I wanted to use them for a little bit, I crashed since they don't clean anything. Clearly they are doing something wrong, I do not intend to return

Friendly treatment and it is recommended to go by appointment so that they attend you quickly. Excellent service.

Very friendly, charismatic and helpful treatment from my service advisor, very punctual in receiving my unit.

Mitsubishi Tampico

Excellent service, very committed to customers, total satisfaction. I will advertise for free.

Worst customer service ever!!!! I’m not from Delaware but I was riding through and saw a sign that said $2.19 per gallon for gas with purchase of car wash. I go get the car wash because common sense if you want gas for that price you have to get car wash after car wash didn’t produce a recipt I went over to pump and it didn’t read $2.19. Instead it said $2.39. So I go into gas station and talk to the clerk Adam who was so nonchalant and didn’t care. He told me I should have cane and asked. I feel like there should be clear directions. So I asked was there anything he could do because he knows I really went to car was and he saw me he said no not this time. He told me he don’t know what to tell me and next time if I don’t know ask. So he puts to a ripped up paper and say you have a problem call “Bob” so as I’m talking to bob at the number listed on the paper he’s asking me what store I’m at after I tell him and tell him my issue “Bob” hangs up and don’t answer the phone anymore. So Adam comes back to the car and ask if it would help if he gives me $5 off I said nope I’m already in the middle of writing a review and trying to find contact info for the BBB. This is false advertisement and has very few directions.

Marketed prices are only if you get a car wash, intentionally misleading.

Extremely loud ads on the gas pumps

Pump not working so I had to go to a different pump and not get sale price for carwash.  No sign to say pump broken. Aggressive black male accosted me, panhandling.  Carwash smeared the dirt around. I will have to actually wash it now. Don't know how they stay in business.

Well my gas tank was on E so I got turned into the shell because the gas price was $3.05 just to find out that in order to get my gas for $3.05 I would have to get a car wash. The gas was actually $3.35 and I am giving 1 star because I felt like I was tricked bad advertisement I thought the gas was $3.05

Buy at your own risk.!  The attendant has bad attitude. i bought Car wash for a period of 30 days, but there were a couple days closed for painting exterior. I asked for refund, they don't refund nor extend the car wash period.

Heni cars, S.A. de C.V.

Excellent customer service, highly recommended vehicles

The workshop service is very good, Tomas' attention is Excellent. I recommend going with him when taking a car for maintenance or any type of service.

I went to quote a job and I got the surprise of my life, it is very expensive

Good service, very friendly, excellent cars, but out of my budget!!!

Chevrolet at Chevrolet Tampico Sales

They sold me a truck with effects and with one side of truck was polished to hide some damages, es supposed to be a brand new truck

Megamotors S.A. de C.V.

Great place to buy a car and get service on your car when needed.

Very good Megamotors agency, good facilities and good service, points to improve is the waiting time between, but from there on out its facilities are comfortable, it has a comfortable waiting room, its location is very good since they are in the most important avenue in the city, Ave. Hidalgo, in practically the Golden zone, with the greatest commercial boom.

Very bad experience just to give the quote for a claim 19 days and counting. I don't want to think about how long it will take to repair the unit. Qualitas should take into account the quality of care provided by the workshops that provide and serve their clients.

I'm still waiting for my car bill. The manager formally agreed to send it to me and they send an email saying that they have not yet authorized the shipment.
I know how to drive perfectly, I work for Chrysler and currently my husband. Fortunately agencies with good customer service. Customers who don't know how to handle things make them think that you are doing them a favor, and you really have a responsibility to treat customers well...we don't buy an item for $5 pesos.

Very good attention from Nicolas is of service

Kia Avenida

If they do the courtesy wash, they should change the rags with which they wash and dry, they gave me the car all horrible, with the marks of the rags, that's why I hate doing the services at the agency, and they didn't give it a superficial wash to the engine. With this it is clear to me the service offered by KIA Avenida Tampico. I am attaching an image of how the engine was delivered to me, dripping from where they put the oil on it and it seems that the bodywork was cleaned with sandpaper, the quality of work from KIA Avenida.

The saleswoman does not know the technical specifications of the vehicles. I didn't know what sensors a particular vehicle had. He wanted to show us a truck in the parking lot. Since he saw that we were going there, that's when he decided to go and bring her. Very lazy.

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