Ford Iguala

It wasn't the best service, but perhaps if they are served by more trained staff with better attention to the needs that one seeks, they might like it. :)

Very bad attention I went to see some car models and they did not attend me I gave them a star but they don't even deserve that

Good service, very prompt and timely. Everything in detail, you can order your spare parts via email and you pick them up quickly. Very good service. I recommend it.

I've only been outside. It looks a little abandoned, obviously because of the pandemic people don't come.

CHEVROLET DEL CARIBE Av. Constituyentes

Thank you for the excellent service from the saleswoman Ceci who is in the constituent branch of Playa del Carmen, our delivery everything was super good 🥳

Super attentive service and. Friendly and although we haven't made the decision yet, we highly recommend it

Excellent attention, availability and above all kindness.
Thanks for everything.

We have taken out a car in Chebrolet in Playa Carmen. The procedure is very accessible, and excellent service and a lot of kindness from the advisor Cecilia Cámara... highly recommended.

They give excellent service, they treat customers well, the place is very clean, beautiful and, above all, well decorated. It seems like a 10 out of 10 to me.

NISSAN CD ALTAMIRANO

Very friendly, they give quick solutions to what is requested by customers.

The service is regular. Too slow, it takes more than an hour for a quote. There is no coordination between the offices. On the website there is a number, you make an appointment for the service and it turns out that you made the appointment in Iguala and they don't know anything. You have to make an appointment again because the technician arrives later and well, make the appointment in Altamirano. They lack coordination to speed up the work. If you make an appointment it is because you don't have time to wait and wait all morning.... In short, the service leaves a lot to be desired.....

Very good service although they lack a candy vending machine to taste something. The attention is personalized

NISSAN PLAYA DEL CARMEN

This dealership needs a new management team . Lack of information, communications, and services. Keep in mind that in one month, he was on vacation 3 times, which I know it wasn't true . Do your job right Mr manager

Awful service. They are too busy and disorganized to offer good service. They made commitments they couldn't fulfill and it cost me 2 very important days I needed for travel causing me to miss my travel plans and costing me a lot of money. They wanted to overcharge me for services I didn't need and could not deliver on what I really needed done that they promised me. The manager was too busy to handle the matter and I'm so glad I found another place with quicker and more thorough service for half the price.

Sales department staff doesn't care about the custoners at all. They can't even be bothered  to answer a few questions. But the staff at the service/maintenance department is absolutely great. They are super efficient, polite and helpful.

We own a Toyota 4-Runner and for regular service we go there. We met Rafael there. He recently changed to Nissan so I need some body work and he still is the BEST person that we have found down here for all our automotive needs. He's been a life saver !!!

Volkswagen Playa - Concesionario de Autos

Nice dealership ... Nice freindly staff

We came here for some parts for our car .... They were eager to help and exceed our expectations.... Also the electrical parts we needed were better prices then we expected

In for service, but don't expect to have parts like new, replace with new parts. Now I understand why it takes 8 hours. They don't want you to see what's being done.

Great Volkswagon dealership in Playa Del Carmen.  Friendly and knowledgeable sales staff to get you on the road.  The service department is very efficient and had our scheduled maintenance complete and car washed while we had tacos around the corner.

Brought in our Jetta Classico to the Playa del Carmen dealership for its 45,000K service. I'll say this the service bays look like a surgical suite. After having our front tires replaced last year we knew we needed new front brakes. Sure enough they caught that we had them replaced. Turns out the rear tires were also shot....cracked inner sidewalls just like the front ones so we had them replaced. I knew the battery was getting weak and they caught that replaced the battery. The 45,000 service included replacing all fluids and filters.......brake fluid....antifreeze....recharged the AC......detailed the car including steam cleaning the engine. Tires, brakes, battery plus 45,000 service 10,300 pesos...... charged it got 19 pesos per dollar...around 530 dollars. Great service!!!!

Please, expat community, DO NOT buy from the VW dealer in Playa del Carmen (aka, Autos del Caribe).

Our purchase started off well.  My pregnant wife and I test drove a Jetta demo and said we'd take it.   We paid the down payment and were promised the vehicle after only a three business days (for the loan paper procedure).  It took TEN days for them to give us the car but we didn't sign a release since we were only handed one set of keys.  After being assured the 2nd set within a day or two, we drove off. Six weeks have passed, and we have been given one ridiculous excuse after another.

Although that is annoying enough, my complaint is with the staff and the bafflingly unprofessional way they treated and spoke to my wife and myself after we had committed to the purchase. We were even taken to task for assuming a second set of keys would be provided, weeks later.

We are submitting a letter to la planta with a full correspondence of the sale (at great task and expense), which includes employee grumblings of unfair work conditions and pay, an employee-recorded video of the dealership's interior being breached by rainwater and multiple conflicting excuses, at every stage of the sale.

Honda Playa

I bought a honda fit last year and is so far the best car I had. They gave us credit at a really good rate. The services are more expensive than elsewhere but they are really professional an on time

Best friendly service I have ever seen anywhere ever...manager Jose and staff top notch.

We went just to view a certain color for a vehicle we were considering, that wasn't available in Cancun.  We found the sales guy a bit pushy but we did get what we came for.

No used cars sold here. No financing options for those with only out of country sources of income (but Toyota will.)

It's a car dealer. You're going to pay dealer prices. Service was good.

Ford Riviera Maya

Went to schedule service.  Took my phone number to call me. NEVER DID

This group of people can help you with almost anything and you don't Hanne to wait for months. Fair prices.

Professional dealer and service. What you would expect from a Ford dealer anywhere.

Kia Playacar

Watch Out !! We ordered a new car at this dealership. We paid an advance and waited several months. Every time the car came that we ordered they gave it to someone else. We buy Cash, they prefer to sell at credit .
The General Manager of this dealership is only interested in his daily sales. Words like customer satisfaction, sales service and loyalty mean nothing here. After 6 months waiting we never got our car and cancelled. If you want to buy cash, don’t go to this Agency !!

The service department was stellar. I cannot say enough on how professional they sre.

Lazy, this week at Kia dealer, Car in for service. told it was ready, stopped in, service dept dead. One worker there on her phone texting or facebook. Asked to get my car, she said which service writer, gave her name, "She's  out to lunch. When she get back she will help you. O I gave her a piece of my mind, she just looked at her phone and kept texting. I found someone to go back to service and get me my car. Years ago I worked as service writer at Dodge, If had ever did this, would be fired fast. Service means service not texting friends.

Horrible customer service. Leaves you waiting, I asked for info being send by whatsapp info of the vehicles that just went to see. I was left waiting after talking to the seller at the dealer and show him the vehicles I had interest in.
Wasting my time.

Bought our new Sportage here. Customer service was very good.

CHEVROLET DEL CARIBE

Service was very good. Only issue was 4 hours for 12k service after having an appointment. Seems long.

I went in to schedile an oil change on a 2013 captiva.they told me it was to old.you dont service cars older than 7 years .or is it because im american ?.strange.i had no problem in coatzacoalcos.

Great service through phone and in person, prices are good as well as attention timrle.

Chevrolet Campeche Champotón

Excellent service and attention from your staff, from Mr. Isaí very kind and attentive. Thank you so much.

Good friendly treatment of your staff and good financing 💯👍

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