Mazda Cancun

My dealings with them to date have been excellent. I ordered my Mazda easily with their help. So far so good!!

Took the Mazda for a speaker upgrade with appointment. It was promptly received and only took one hour to get done.

Great area dealership and service dept. We took our car there for auto body work. They did a great job. The people were super nice, helpful, and knowledgeable.

I was disappointed before with the Dealership service, however I have to Thank to Mario getting my vehicle today with the service that I as a customer I am expecting and he did reach and accomplished all my expectations. I am very happy with the service that this time I got. Thank you!

Excellent Service, I am a very happy customer from Mazda, the customer service its great so far until today, cant complain at all, my vehicle its in great condition,  went for service and check up of my vehicle, specially Oscar its always going an extra mile to make you feel secured that your vehicle its ok in good hands. Time of work, customer service and price its ok, havent increase prices because of the covid19 the dealer its clean, I couldnt be happier and feel safe. Thank you!

Kia Bonampak

Excellent service by Lilian! She went above and beyond in addressing our concerns and helped us along the way. The whole purchase process went very smoothly and she kept us up to date during our waiting. We wanted a specific model and had to wait a few months for the delivery. The delivery process was very well organized. The car was spotless and she also explained all the features. Thank you again Lilian!

I was prepared for the possibility of inflated prices, i was greeted in a welcoming manner, the process of ordering the tail light cover that i need was explained (in spanish to my friend) + a surprisingly reasonable price, the order/info area is bright + clean, best of course was the service information! :)) big sign on av Bonampak can't be missed!

This is the only KIA dealership in Cancún. The service is quite far from good. They need more training and experience. The cars are excellent and eye catching. Hopefully you will receive a better customer service now. They don't have their own bank, so they offer you 3rd party financial plans. I hope soon they improve that to sell even more.  They sell a lot.

Paul was my great attentive salesman.  He was easy to talk with when ordering music csr.

I went to get information about their leasing and financial services and was told I would get an answer vía phone, it's been two weeks since that day and still have no answer from the vender who's name I will with hold for obvious reasons, Horrible customer service!

Toyota Cancún

Terrible experience trying to buy a new Toyota from this dealer. Their sales people must be the worst I have ever encountered, but they think they are good sales people. They also discriminate cash buyers and prioritize those financing their new car with Toyota at the crazy high Mexican APR. The told me I had to wait at least a year and forget about selecting the color I wanted, they would only offer what they had. They did even offer to show me the car I wanted to buy to start building the relationship. Terrible dealer, I would steer clear of these clowns.

Good mechanic, arrogant office, we was on the way true cancun with a minor issue, 15 minutes work, mechanic wanted to help out right away so we are back on the road... Office Mr. Important told him in Spanish we had to wait and leave the car there for 2 days. I fixed my stuff on the road as good as possible and went to an other shop. Sorry but this office jerk need to learn what the word service means!!

We are vacationing from Arizona in our 2021 sienna van. The service warining went on, i decided to take to this place for service, i asked them if they could do the service we come frome the US and he said yes of course, i asked again "are you sure?" and he said, yes of course. When they we're done i asked what king of oil did you used he said, regular conventional oil. WARING make sure they used the proper oil for your car..after arguing for 30 minutes they went to Autozone to get the proper oil..

They offer a drive test of any model you like,   give you the best price and I know that in any Toyota dealership you get the same price for the same vehicle, so look for the service. When in Cancun ask for Isabel Ortega the best of the best, who speaks English and Spanish and you save money and time, just a suggestion

Great service, had my van in for maintenance, they cleaned it inside and out.

Renault Cancún, Quintana Roo - Grupo Autosur

I bought two vehicles. Both units presented mechanical failures at the time of delivery. They made me wait a long time for delivery all this time without giving us a specific answer about the fault that the vehicles presented. The seller did not answer us or inform us what was happening. They made us feel like they were doing us a favor by selling us the units. When they finally delivered the vehicles to us, they did not reluctantly deliver it at the main entrance of the workshop. I really consider it a lousy service. Without hesitation we will make our experience known through all possible means so that other people reconcile before buying a vehicle with your agency.

excellent 🔥 customer service availability at all times always clarifying doubts from the saleswoman

From the beginning, Carlos Hernandez, our sales advisor, provided us with the full range of options and, according to our needs, gave us more specific advice on the car we finally purchased. Throughout the entire process he showed great interest and also resolved all doubts. Excellent work.

Super bad experience, the staff that assisted me in customer service when receiving my vehicle, which by the way was on a Saturday, called me at 12:58 pm, when the closing time of the branch was at 1:00 p.m. hours.
When I came to receive the car, they did not want to deliver it to me within a period of approximately 120 minutes, they did not want to give me the vehicle because the person who assisted me was not there and they did not want to charge me because the cashier had already closed, claiming that their opening hours ended at 1:00 p.m.: 00 hours, a matter totally unrelated to the undersigned. Everyone absolved themselves of responsibility, and not even the manager or administrator or person in charge appeared to take responsibility for the bad information and bad actions of the person who called me at 12:58 pm to pick up my vehicle.
When a young lady finally appeared who could assist me, she said that it was not her problem and that she was only going to assist me, in a despotic and unprofessional manner.
They should take action on the matter, they are unprofessional and disrespectful, they have poor quality in customer service and in truth, they will lose clients by having workers of that quality.

Excellent attention from my seller.
Just be more careful when delivering units, since in my case they mentioned that they gave me 1/4 of a tank and apparently I only had 1 liter of gasoline, because the car turned off without me being able to get to a gas station.

Volkswagen Luis Donaldo Colosio Cancún

Got the very first spot for express service. Employees were very nice and friendly. The cost was exactly as advertised. The reason I don't give it more stars is because: 1) website promises they'll deliver the car in 90 minutes. It was actually two hours. Coffee area had no sugar, only sweeteners. And the kids area should either be improved or removed cause I'm pretty sure it's barely used. Nonetheless, the place was spotless and the service was done perfectly.

The workshop has done an excellent accident repair on my car. BUT - BEWARE OF DISHONEST STAFF! All the tools from the trunk of the car were stolen and even though they were documented correctly, the company has not replaced them, denying any responsibility. So make sure to leave NOTHING loose in your car (including the emergency tools)...!

I got my car from here so has to be great

The sales staff are great they took the time to know what your looking for

Polite, got me in when I misread my appointment  and got me out quickly.

Nissan Cancún

Alejandro is so kind and helpful. He showed us all the features of a car that wasn't even on the lot, and he called later after hours when I left my personal belongings at the dealership. He kept them safe for me until I was able to return. He went above and beyond all our expectations for a salesperson, and a human being. Thank you for your kindness!

The service department is top notch! We also purchased a second pre-owned car here. The experience was great and the deal was fair. I would and do recommend them!

I did my 10k service they did a good job. Everyone that i talked had a really good customer service. Keep the good work!

Waited 1&½hrs for an executive to meet with me and say they couldn't check the car, ffs

NISSAN HUETAMO

Only one person there is friendly, the others are not and they do not want to give you quotes

I didn't have the pleasure of being served at that establishment since I was passing through, but from what you can see, the experience and the treatment seem to be the best.

It is a very small Nissan agency and they do not have a test drive.

Good service, very friendly when serving customers

MobilityWorks

Set up appointment to look at mobility scooters and were told they have them in stock but when I got there they had only 2 and not the brand I was interested in.  They could order the one I wanted and have it shipped to my home but said before I spent that kind of money, I wanted to try them out.  A TOTAL waste of my time!

I cannot recommend this company and its people enough. They are kind, incredibly competent, and respectful. They aren't just selling you a car or a piece of equipment, they are selling you a service. They follow up and follow through. We have had our converted-van for a year now and there has not been a blip. Tammy sold us the van and she regularly checks in and goes above and beyond.

I am a long time customer and recently visited there to have an issue with my van lift resolved. I had an appointment, and as always I was ushered right in. I met briefly with George, the tech that had worked on my lift a month or so ago, explained to him the problem, and an hour or so later I was back in business. I was pleased to have George assigned to the project as he had done an outstanding job on my previous visit, one that required some in depth troubleshooting. He truly is a valuable asset to their organization, as is Connie, Barry and others. The entire staff is friendly, knowledgeable and very helpful and my visits there are always a pleasurable experience.

There very helpful go beyond there duties,very clean,they have free drinks,coffee and snacks,they exsplane everything so you understand and show you what you really need not just for money do do lots for free,there all around grate,.      Joe

Nissan Iguala

Good attention from the attendees. One of the best cars you can have. The Japanese paint themselves to create cutting-edge technology.
I loved the hybrid Kicks...!
It brings everything new in automotive technology... I even felt like I was in one of the episodes of the movie Gran Turismo... 🤪🏎️

Excellent place! They comply with all health measures, all the collaborators are kind and friendly!
I recommend it! 🌟🌟🌟🌟🌟
Thank you Nissan for approving my car loan 4 years ago, you trusted me and I kept my word of honor to pay off the loan!
God bless you all! 🙌💕🇲🇽🥳😇🙏

Very good service, great attention at all times

The facilities of the dealership are modern (not long ago they did remodeling) which makes the area for sampling the vehicles they sell wide and comfortable.
✔️ The attention from the staff that works there is good.
✔️There is a service area and spare parts for brand vehicles
✔️Free Wi-Fi
❌ The parking area is limited, so if you take a private vehicle, there is probably no parking

Chevrolet Iguala

When I went to select my vehicle, everything was fine, everyone was attentive. When I decided to buy it, they promised one thing and came up with another. In the end, I ended up buying, but it was not as they told me, and they also sold me the display one and the paint looked striped, in fact one of them. My relatives, when showing off the vehicle, asked me if it was new or used. When I explained that situation to the seller, they said that they would give the paint a polishing treatment and the truth was not true, probably only I had that luck in terms of the area of Service had a piece for each person for which I had a recall. My vehicle took more than a year to arrive, they only told me that they could get it until a long time had passed, luckily now this other person is more attentive

Very good attention from the staff, only one detail hits the sun completely (in the afternoon) in the sales area, making it uncomfortable to sit while they give you a quote. Suggestion to put a tarp or screen something that covers the sun and does not hit directly.

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