Chevrolet del Caribe S.A. de C.V.

i went into their dealership toay and stood out in front looking at their cars and was interested - but no one would help me. several emplyees saw my wife and i look at both their new and used cars. they will never see me again and i live only 30 kilometers from their dealership. if i bought there, i wonder how their service department would be. they were also looking at us 5pm february 12, 2021.BUYERS BEWARE!!!!

Chevrolet del Caribe is a one of the best auto dealership in North America my wife and I had the pleasure to know.
It has  professional agents and managers that make sure the vehicle are selling  is the best you ever owned. Their services are hassle free, no obligation, no pressure . It is a very good place  to shop for a  car in Cancun.
We bought a preowned Cadillac SRX and have the confidence to buy from them again.

Place is very busy.
Parts cost in Mexico 3ple than what is in USA. Why..

Toyota Kabah

It is closed, they do not answer any phone in Cancun (or in the other branch), it says open on the sign on the door and you can see that someone arrived and left their things on the desk, but there is no one there. It's supposed to close. At 5pm on Saturdays and waited from 3 to 3:30pm.

Zero, terrible attention from everyone at the agency. Apart from a car in November, when I went to check where I was in January, they informed me that they never uploaded my file. And since nothing was set aside, I asked for my money back from the section. We are already in mid-March and no one is taking responsibility, the manager does not show his face and the advisor does not return the calls. I do not recommend that you waste your time.

Excellent attention provided by Manuel Castañon! Your service is very detailed and personalized.

Good morning, you arrive at 10 am and you find the staff having breakfast right there. Well, ok, I imagine breakfast time for them, the refacc doesn't arrive in 4 days. I ask for a quote and you taxi driver has billing statements. ??? I inform you for public service, no, surely you have to buy another one for a taxi, right?
I'd better answer no thanks it was an adventure thanks I better continue with the other company

They lost me now if forever, they talk to me to remind me of punctuality, something that comes naturally to me and the acessor arrives so calm ten minutes late, he doesn't know what punctuality is to be punctual at the agreed time and not happy with that at the When it was time to deliver the car, he gave it to me with a low tire indicator and without telling me, fortunately I was able to notify him. I take action, but the damage is done within the Toyota agency. I am disappointed because it is my second car from this agency. I highly recommended it recently, but something It happened that the last two services have touched me the bad one with services that leave a very bad taste in my mouth. I think it's time for a change....like everything in life.....my story is sad and long to tell but in summary bad service in the last two....

Honda Caribe

First of all terrible phone service! Second I ordered a part that they never called back to tell me they had it and I’ve called several times which of course they never answer. Finally it arrives and when I go they realize that they need another part, so he (Joel) says he will order it, I have to call back again a week later to find out he forgot to order the part! Crazy!

Ordered an Acura part 9 days ago. Was told it would arrive in about 6 days and they would call me. Nobody called, so I tried calling them SIX times today. The prerecorded message says that my call is very important to them, but NOBODY ANSWERS THE PHONE! Not even the operator (marque 0)! I have no way to check on the status of my order. Very unprofessional to not answer the phone or even have a voicemail option.

Need an appointment.   Took an extra day to get everything  done  but task was accomplished.  We had to rent a car for 2 days.  No loaners. But the guys are great and helpful.

I was looking for original parts for Honda in Cancun. Only here I've found what I needed. Good staffs everywhere wishing to help you with any question. They have free private parking if you need it. Of course you can come with children. They have waiting room where you can let your children play.

MG Bonampak

Volkswagen Cresta Morelos

I took the car to service and I was surprised by the quality with which they serve you, the staff is very qualified, they use legitimate spare parts, they have a waiting room, every so often they come to give you information about progress, they offer you water or soda and finally they give you the parts that were changed and a technician gives you detailed information about the condition of the car and makes recommendations. Highly recommended

Excellent attention and very good treatment.

My daughter bought a truck in used cars and it was a pilgrimage, they did not have the papers in order, they make you sign before they deliver them to you and then they come up with what you owe, he is registered in Morelos and Guerrero and they no longer want to take responsibility Why did they already make you sign that everything is in order? It's worse than buying it on the street with a collote, so don't risk it in that agency. Very bad service and very bad experience.

Premier Motors Cancún (Cadillac,Buick,GMC)

If you own a Hummer H3, don’t bother going here. Even though being the official dealership, they refused to provide services. I never ever had a brand workshop refusing one of my vehicles whatever the age was. The staff was very friendly but commented that they had instructions from the management to not except this type of vehicle – Only exception was for existing customers (that made me even more angry; seems that I’m not good enough for them…).

Don't expect anyone to speak English, as this is Mexico, an oil change will require you to drop of your car in the morning and maybe you will get it at the end of the day or maybe not, maybe it will be a two day trip or more so make your hotel plans...

Excellent attention and professionalism of the staff. Highlighting the seller Alfredo García for a great purchasing experience.

Volkswagen Cancún

Updated by one star, they phoned me! I am still on the list after all. I was told I could ask for updates when I like, so I will every week :).

I ordered a Tiguan from Elsy in October. She left the company and sent me a message in December (she is A+) with the person's contact who she left the order with. I was in touch and all was good, still waiting but inventory was arriving. I have been trying to get a response for a week now and nobody is getting back to me.

Good service.  Buying a car wasn't too difficult.
2 issues..
The salesman was nice and friendly, but he didn't seem to know enough about the car. Maybe he was new.

They delivered the car with no gas. It was literally just enough gas to turn on and drive to the gas station. You would think spending $600,000+ pesos, they can put $500 pesos of gas for you as a courtesy.

This place offers some good deals on new cars and the sales staff is friendly.

Nissan Kwanto

Prices are good,but you can't buy and get the car the same day like in the usa

Nissan Bonampak

The best located Nissan dealerahip in Cancún. Very close to Las Américas. You can call to make an appointment for your car maintenance service, even on Saturday. They have specialized people to explain leasing or buying deals to  foreigners. The service is fast and professional. It is always a good experience.

They have really good customers service, sharon will help you and answer all you questions!

The customer service here is excellent. They were very attentive and polite in every step of the process, when I bought a car. I can with all honesty say, that this is the best Nissan branch office, I have experienced so far

Slow service.
They only accept national bank cards. No international. No warning about that. You know it when you go to pay.

Ford Caribe

The are fast and friendly for a good price.

Nice people. Great attention. Don't get Fords anyway.

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