Carsol Buick GMC Cadillac Colima

Attention please. Never buy a used vehicle from this agency, especially Rafael used vehicle dealer is a liar and scam. He let me down, I will seek my right in court. I bought a 2014 gmc acadia vehicle. I am a foreigner. The fake seller sold the car saying there would be no problem with license plate transactions, but I drove a car without a license plate for months. When we asked him when the dish would be out, he repeatedly lied and delayed the process. I did the dish transactions myself and wanted my expenses paid. It was said that the costs are too high and this is all my fault, so no payment will be made. For this reason, I will pursue all my rights in court to the end. Once again, Rafael is a lying con man.

Excellent place, the staff is very friendly, the manager offers you a very friendly and personalized treatment, a very pleasant aroma in the agency, too clean, unbeatable free cafeteria services and very impressive sales units, not to mention that they have excellent plans financing or very good offers on cash purchases.

They are lousy. They sell bad cars. And they don't know how to fix them to finish scrubbing it

Very good attention from the advisors, in terms of financing they also have very good plans

Honda

MG Colima

Good vehicles, very good sellers, but poor after-sales service, I have been waiting for 2 days for the claims department to contact me but "they are still busy serving customers", I hope to have luck today, Saturday..., and I cannot identify an email in Whoever can make my complaint, I do not identify the customer service area.

Magnificent place to buy a new vehicle, very good service from the staff

Terrible service, it took them 1 month to diagnose my car

Very good service, friendly treatment, excellent disposition.

Nice vehicles at an attractive price and excellent promotions

KIA Colimán

Not sure how many stars to give but today was a fiasco. Went at 10:50 for an 11am tune up. They had overbooked themselves by quite a lot. There were a lot of unhappy people waiting there. Sat there for 2 hours waiting to have the car checked in. The woman took our paperwork and disappeared. We had to make a big fuss. Then they tried to put us in a choferpro with another person, but we were late for an appointment and had to complain again. To be fair, the woman apologized when we picked up the car, but the last time we were there, they tried to sell us unnecessary tires and new brakes which this time they said weren't necessary. The hood wasn't closed when we left. The time before that, we asked them to check a tire that was leaking air, and they didn't find the screw that was in it. Just after the service we went on a trip and our tire went flat on the highway. This time, they called my phone instead of my husband's phone to get permission to work on a tire. I didn't get the call, and they didn't even try to call him, even though he checked the car in. Several other small things weren't great with the services. We asked to talk to the service manage and that person wasn't there. Not a big surprise. I don't think that another Kia is in our future.

They seemed to be in a rush and were not very attentive. They "washed" our car, and it looked terrible.

Disappointed in the service. My car went into repair due to an accident, and whether or not they gave me proper follow-up, the day I picked up my unit I did not deserve good attention, not even a bottle of water or a coffee, much less directed me with who should attend to me. And to make matters worse, they gave me the extremely dirty vehicle, as if it had been abandoned. The car is new, it had been delivered to me just a couple of months ago, and it was always clean inside. And worst of all, they didn't offer me any alternative solution. How unfortunate.

Ford

Some of the nicest folks I've met, especially at a service department.  I had an unusual problem that they found quickly and took me downtown to get lunch while they worked on my car.

Agency with excellent customer service, from the moment you arrive they serve you with a smile and offer you something to drink, the staff is super committed to quality, the vehicles are very nice and the sales floor looks great, ample parking and has excellent alternatives to brand new Ford, ask about the Conauto option, brand new without down payment!

Excellent service. They just need to improve the car interior cleaning service.

Honda Colima

Sadly, I cannot recommend buying a new Honda.  The service is extremely lacking.

Excellent service and customer service, highly recommended👌🏽👌🏽👌🏽👌🏽

It is a very good experience to arrive at this agency, the staff is attentive, helpful and friendly. Without a doubt one of the few agencies where you can feel free to ask questions, as they respond kindly. Honda very good service.

Agencia de Autos Renault Colima

Had a terrible experience ... Myself and my wife thought we could trust an agency . we bought a second hand car and were promised 3 years of guarantee on parts. Rip off.. they lied about the guarantee and said our car was supposedly not on the system even though we bought it directly from them . Jesus and Ricardo lied to us during the sale. So I would not recommend anybody to buy from this Renault dealer. There are more honest places in Colima than Renault .

All the basic service is good, as well as the treatment of the staff, what I would like them to improve is to take evidence (photo or video) of why they recommend changing some parts or spare parts without giving details and also for when they diagnose a certain problem in the vehicle. Because they raise the price of spare parts too much.

On November 5, we left the vehicle due to a failure where it spilled all the antifreeze liquid, clarifying that the unit never alerted us about this, causing it to turn off, when trying to turn it on it indicated "DANGER ENGINE FAILURE" so I better requested tow truck service. When they checked it, they told us that the water pump failed and made us wait approximately 15 days for the part. When they delivered the vehicle to us in theory "good" it lasted 2 days and the failure occurred again but now without using antifreeze so we returned the unit to Renault service, the next day they delivered the unit to us again which only worked Well, one day because it didn't turn on the first time, so we put it back into service, they "give it" to us again, the ignition fails again and they send a technician to check it outside our home, which is why he suggests take the unit for the 4th time to the Renault workshop on November 2 of this year and to date without giving us a favorable response as to what the unit has... They have not supported us with taxis, nor with a loaned vehicle, nor with a favorable response, something that other agencies do.

It is our first Renault and the truth is we are very disappointed in the after-sales service.

When registering the appointment I asked them to review something, which continues in the same way. The carding was not in the delivery and it was not possible to ask about the service.

Volkswagen Americas Colima

The schedules have currently changed, due to security issues in Colima.

The stock of cars is very limited, due to the shortage caused by the pandemic.
Their financing plans are quite accessible

The attention of the sales executives is very good, it makes everything lighter.

Good attention from the girl who greets you when you arrive, but from then on the attention becomes slow, I suppose that is because they concentrated the services of Seat and Volkswagen in this place. Approximately a month ago we quoted the repair of an Ibiza seat, the initial problem I think was the insurance company according to what the advisor said, so he recommended that it be entered directly, supposedly he would order the parts but it is time that he did not even make a follow-up call.

They improved a lot, congratulations, your service is very satisfactory.

GAC Motor | GWM

TOYOTA COLIMA

We are on our third Toyota now, and that's largely due to the great saleswork of the Toyota team. Generally great service too, with a place to watch TV or read the paper while you wait. They also offer coffee and water, and/or a ride to anywhere in Colima. Strongly recommend.

I have our Toyota serviced here.  Very professional and they put up with my very poor Spanish.  Prices are very reasonable, they have good coffee and cookies.  I highly recommend them.

I like all the cars and trucks for sale...

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