Shell

This gas station ripped me off it took $25  to get my gas light off .. after noticing  my gas gage didn't  move but a inch and I drove from here to bowie  and my gas light came back on went to another  gas station  my gage went from gas light to a quater tank with just  $10 worth  took pics kept receipts   fix th pumps ripping ppl off.  The guy that inspected  my car did a decent kudos to him only  job he detected something  thar was wrong with my car that saved  me money down the Kong run so I took it back to the car dealer that's what the 2 stars Is for

I don't recommend anyone to come here, they just trying to rip you off and charge you for things that's not considered to be failed in inspections.
They charged me 40 dollars for very poor quality wiper blades and not the same size as they should be, they cost 14 dollars and my old wiper blades are way better than they installed.
As you see on the picture that the wiper blades they installed can't clean the bottom of the glass, but my old wiper blades do that, I told them that my old wiper is better than these then they said that part is not supposed to be cleaned which is ridiculous.

ZERO stars. Absolutely unprofessional & horrible customer service. I spoke with Rick (Manager) that ordered the parts needed for my car. He said he'd call me in a few days when it was delivered, but he never called. I call him the following week and he was confusing me with another person that had a different car despite me reminding him several times of the car I have. He finally told me that the parts have been there (as if I should've known). He told me to come in by 8 am so they can change my rotors. My family heard him say this to me because he was connected to the bluetooth in my car. I arrive by 7:30 am, but the shop doesn't open until 8:30.

I asked the employees about the parts delivered for my vehicle, but no one knows anything. One guy tells me to call Rick, but Rick doesn't answer the calls. Then one of the employees (Kenny) calls Rick and Rick answers. Rick proceeds to make excuses and then keep telling me that I just arrived when #1 that wasn't true & #2 that didn't help the issue of Rick telling me to arrive at a certain time to get services his staff knew nothing about. Rick was very dismissive telling me to continue waiting and that I'll get taken care of today, but not giving me an expected time frame.

Instead of Rick telling the guys what he told me (my parts arrived), he didn't. He just dismissed me. I was extremely frustrated with how dismissive they were, the run around from Rick not answering his call, no one knowing what was going on, & the lack of assistance. Kenny ended up taking charge to find out what I needed which turns out was not rotors as Rick had stated.

I then hear Rick telling Kenny (on the phone) that I was giving wrong information when I was only repeating what Rick told me. Kenny finally figured out the confusion Rick caused & helped me. Kenny is GREAT & should be Manager.

Rick arrives as I'm typing this review and accuses me of wanting his staff to stop working on vehicles so they can tend to mine. That's absolutely false. His staff had just arrived so they were not working on any vehicles. More importantly, I only told the staff what Rick said which was that my rotors arrived and I'm here to get them replaced. The only thing I demanded was answers when Rick gave the run around.

Rick refused to listen to what I was saying thereby confusing the info again. He told me I should have known that just because he told me to come at a certain time, doesn't mean they'll stop what they're doing to help me. I clarified that this is not what I was requesting. He also said that I should've known that he may not be able to help me even if he said the parts arrived because they sometimes get wrong parts & it happened 3 times this week already.

I told him that is not the customer's doing, it is his. It is Rick's responsibility to provide accurate information and ensure the part delivered is correct BEFORE telling the customer to come in. Rick said it's my fault for going by what he said, not by what's written on the paper.

Rick refused to take accountability saying that customers should know this. I told him that no other place of business I've ever dealt with does business like this; they tend to provide accurate and reliable information to customers without being argumentative as he was. Customers go by what the info the business provides. Rick then accused me of refusing to understand him because I refused to agree with him blaming customers for the erroneous & unreliable information he gave.

Rick should not be taking customers' orders nor scheduling appointments as he clearly can't get information right. His inability to keep things straight caused great confusion and put his customers & staff in an unnecessary difficult position of having to clear up his mess. The way Rick spoke to me was unacceptable & not how any customer should be treated.

Rather than insult customers, Rick should just stick to known facts & provide reliable info and APOLOGIZE when he makes mistakes instead of arguing & making it worst. I hope his employees get a Manager that is competent & reliable.

Went in for a headlight change on my Chevy Malibu which is a headache. The staff was very professional and quick with the installation and charged me a great price well below the dealership quoted. Overall great experience

We thank you all for your business  if any issue with our services please feel free to contact / ask for the Managing staff we would love to resolve the issues if you have any !  And yes we are open for MD Inspection M-F 8AM TO 4PM ! Saturday 8AM TO 1PM ! & Yes our certified Tech's work on all cars Foreign & Domestic ! we also offer free estimates for bodywork / paint jobs !   Central Ave Shell Management !

Terrible customer service. I believe it's intentional if you don't speak Spanish!

Faulty card readers on gas pumps.  Got charged for 7 transactions totalling over $1k for one tank of gas.

Fix you card readers please. Have to go inside everytime to pay which is annoying. Employees didn't care and didn't know what I was talking about. Have a little pride in your work. Jeez.

High prices, shell rewards don’t apply, management does not care.

I got robbed by this station by paying cash inside. Fueled 87 gas been charged for super grade. The difference is$20 in total. I went inside immitately to ask for the difference. The cashier said he could not do anything ask me to call shell customer service. However I called the shell customer service said it is an indepentant francise store. They cant do anything. You will have to go back to the store. So anyone has same issues and have solution for it?

There’s four different prices for each grade of gasoline. The big number you see advertised is way cheaper than what normal people using a card are going to pay. The pumps are gross and annoying. The car wash looks like trash.

This gas station is running a scam to not honor the Giant Fuel Rewards program, avoid this station!

The pump will accept your reward then prompt you to go in for “Cashier Approval” where they then ring you up for the transaction again and ask you to enter your giant rewards number, tell you that you have no points and charge you full price.

Skip this station and go somewhere else!

They have check cashing that’s open 24/7 so it’s convenient and a good carwash too

This place are stealing! I pumped gas 2 days ago and paid with cash which is 10¢ cheaper than paying with card because here they charge extra when paying with card ridiculous. So I paid cash and the cashier Raju charged me credit card price when I used my fuel rewards. So instead of paying $3.33 per gallon I paid $3.43. I noticed it too late to say something but won’t be going there no more

The 5 star goes to the employee Brenda. She is very helpful and friendly. Had to get gas and went inside because "pay at the pump" wasn't working, Brenda was working and she is just so nice.
I asked her "how are you?" and she said "I'm fine, thank you for asking" and than she asked how I was. What a great experience.

Employees were very friendly, clean and organized store, and restrooms.

Stopped for fuel during a long road trip. Everything was quick and easy. The cashier was friendly and helpful. The price was high but less than across the street. The restroom was dirty.

The price of gas is higher here than other places just a block or two away. With a recent change of ownership/management I try to avoid going here. The help are tied to their phone or laptop behind the counter. They don't even make eye contact when asked a question. It used to be a regular stop for my work travel. Not any more.

After a horrible experience at the gas station across the street I came here and it was like night and day! The nice young lady behind the register was very kind.

The worker here Balinder is very good and a nice person. Good dealing with customers .

clean store ice cold drinks plus a new milk shake machine pretty awesome and their cashier's are very nice I always stop here to fill up my rental cars before I returning them it's very nice how close the store is to the airport's rental car service.

Quiet gas station near the airport. Their listed price on the huge sign is actually for cash customer, otherwise, it's $0.10 more for credit card.

I thought they were cheating. It turns our there is red words below the price.

Pretty average, basically what you would expect from a gas station. But one thing I appreciate is that they have an air pump machine which I use on my bike whenever I get the chance.

This is a rip off gas station. Every time you buy somethings always ask for receipt because they will over charge you for things that you never buy. That why they never give ppls the receipt. It just piss me off.

THE TERRIBLE EXPERIENCE, HORRIBLE EXPERIENCE, NOT A RECOMMENDED PLACE TO GET YOUR GAS, VERY BAD EXPERIENCE in CUSTOMER SERVICE from ROMEO a tall, bald head man that he thinks, believes IN HIS MENTAL PROBLEMS HEAD and says that he is the owner when obviously, he is NOT. Who is always STALKING EVERYONE FROM BEGINNING TO END. He yells at elderly people, kids, and even confronts pregnant women he doesn't care about anything or anyone. Always stands at the entrance, ready to STALK every single customer. 🤮 DEFINITELY I DO NOT RECOMMEND THIS GAS STATION AT ALL. HORRENDOUS SERVICE, EVER EXPERIENCED.

Great location, awesome and helpful staff, fair gas prices, amazing mart that never fail to amaze me with all the available snacks, drinks, accessories, and much more.
Highly recommended to go inside and check it.

Rigged! Beware! Put 87 gas in my car, receipt came out with Vpower, which I never use and is marked in red.  I specifically pressed 87.  Manager was rude, said it never happened.   Started being aggressive, came out and started assuring me I had pressed 89.  But 89 is not even in question, it's 87! so basically he got entangled in his own lies .  Beware!

The good... cheapest gas in the area.

The bad: Apparently they now close at 10pm. I pulled in at 9:55pm on 10/16, pumps were off, one entrance blocked. The attendant came out after a few minutes, said they were closed. I asked when they closed. He replied "10". I said it wasn't 10 so he replied "9:30".

Strange....

Advertised as 24 hours but the entire station was roped off. Couldn't even use the pump.

Don’t come here will not do return because it’s store policy on car washes patty and hernan did not want to help me out told me to come back the next day to speak with store manager swkhat.. just said yeah sorry can’t help you and denied their service.

WARNING: the car wash machine which is the type that keeps your car stationary while the brushes go back and forth over you car, is not aligned straight. My rear view mirror was hit by the bar as it passed by and the car shook. When I drove away, my steering wheel was a bit crooked. I have turned the wheel back no forth on the road and it has corrected to some extent, but not sure if it is 100% straight. I chose the SOFT TOUCH method, there is a NO TOUCH option, I guess it just sprays; CHOOSE THAT or DONT USE AT ALL!

Dude was so nice talking about a $75k car outside. Chic took forever making my burrito. Dude charge me $10.25 and I acted like I didn’t notice. He seemed retarded but I tried to be nice.

Place is clean and obvious has good gas. Little Mexican grill is nice good eating. Some reviews make me cautious about the customer service but the two you gets guys were chill when I went.

Best breakfast burritos for the price! Salsa is amazing as well! Great customer service everytime, our office is always here for our mid day snack cravings and pick me up beverages :)

This shell location has a numerous amount of fuel pumps so on a regular day no need to wait for a pump to become available. A car wash is present at this location, which I haven’t utilized.

The store portion of this location doesn’t have a sign or logo on it. The receipt gives an address of 1881 Aviation Blvd, but on Google Maps it comes up as 1001 Aviation Blvd. I apologize, I was mistaken the 8’s on the receipt are 0’s.

Ideal location close to the car rental locations and fairly close to the airport.

I usually don’t review but they really made me to do it so here is the reason:
1. Pricing Discrepancy:
I noticed a significant price difference compared to other gas stations and convenience stores in the area. The snacks and drinks at Shell were noticeably more expensive, which made it difficult to justify purchasing them.

2. Lack of Value:
Not only were the prices higher, but the value for money was also lacking. The portion sizes of the snacks were smaller compared to other places, and the drink options were limited. It felt like I was paying more for less.

3. Inconsistent Pricing:
Another issue I encountered was the inconsistency in pricing. The same snack or drink item would have different prices at different Shell locations. This lack of uniformity was frustrating and made it difficult to anticipate the cost.

4. Customer Service:
Additionally, the customer service experience was subpar. The staff seemed disinterested and unhelpful when I inquired about the pricing. It would have been beneficial if they were more transparent and willing to address my concerns.

Conclusion:
Overall, my experience with Shell's pricing for snacks and drinks was disappointing. The higher prices, lack of value, inconsistent pricing, and unsatisfactory customer service left me feeling dissatisfied. I hope this review helps Shell improve their pricing strategy and provide a better experience for their customers.

Best place to refill in route to BWI. Always friendly staff no matter the time of day or night. Its a gas station, they sell gas and thats all I care about. Anyone who gives a negative review about a station near an airport as well ran as this one, has never flown in or out of MEM. You can be stabbed at those stations.

Deceptive advertising and rude employee! The sign clearly does not distinguish price difference for cash or credit, yet the pump was 10 cents higher. When I pointed this out to the clerk, he said "The big sign is cash price, and the small one is credit." When I said, "But it doesn't say that," he said rudely, "Well I'm telling you that's the cash price."  I'll be sure never to go there again.

Tobacco prices are super high. Purchased a disposeable pod for JUUL, charged me $45 and same pod I bought from Royal Farms next door for $25, ripping off customers big time. Stay away from this store!!!

Banco BBVA

Small and currently being remodeled, slow service

For the past several years I have visited this shell gas station for the car wash only. I thought the price was reasonable and the car wash was decent. However when I visited last week November 2023 I was not satisfied, because the car wash did not dispense any soap. When I bought this to the attention of the manager on duty pictured above, she simply asked "what do I expect for $9 ?" My response to her was " I frequent this Shell gas station at least twice a month and this has never happened. " She kept repeating that this was a $9 car wash and denied me a refund or another car wash. I suggested that she could witness the lack of soap if she allowed me to drive through again. I did call Corporate and I am waiting for a response. Stay tuned, meanwhile I will visit the other Car Wash ( Whip Cream) right down the street. If you visit this car wash beware of the lack of soap.

When the pump tells you to “see cashier” and the cashier is a complete JERK throughout your whole simple interaction. This place is TRASH. The pumps don’t work and the place is a rip off. Hopefully someone buys it and makes it a nice establishment like it once used to be.

Stopped by the shell gas station today. Inside they have SUBWAY'S SANDWICHES. Good spot to grab some gas and a sub with coffee. Excellent Double meat subs available.

Employee walked to the door and locked it as we were walking up to the door at 12:40 today to come in. We are a family with two small children who needed to use the restroom and get some snacks. This is NOT open 24 hours! The employee just walked back to the register and stood there, ignoring us.

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