United States Postal Service

We are new to Eagle River so we needed to get our mailbox keys. With Christmas around the corner,  despite the busy postal office, Angie still went above and beyond. She found time to call me after I tried going into the office 2 days in a row with my kids to let me know when the key was actually ready.
Along with mailing Christmas cards, I have gotten to know Angie and her efficiency is beyond this world. She is not only fast but super friendly,  honestly best employee ever! She makes going to postal office not a drag!

Nothing but issues with my packages being delivered to my home. My mom sent a package and it “was attempted to be delivered” which is baloney because I have a camera by my front door and they never attempt to deliver any packages. I then went back to the post office several times that week asking for my packages and they said I had nothing and turned around and resent it back to my mom after “I didn’t try to get the package.” I have lived all over the world and this is by far the worst post office I’ve been to. Not saying all employees are bad, because there are a few who are fantastic. This post office needs to just do better about getting packages and mail delivered to homes.

They keep saying mailbox is unsecured but won’t just leave the package at the door or ring the doorbell to see if anybody is home to claim. I rent and am having issues with my landlord getting a new lock for my box and I have been to USPS multiple times to tell them of the situation yet they still hold ALL of my mail and packages, including paychecks. They then send the mail back to the original location so that now when I come to pick up my mail, it’s not there anymore. They told me that they assumed “I moved out” because the box wasn’t secure. If they just rang the doorbell or left the package at the door it would be obvious that I do still live here.
I understand I need a secure mailbox to deliver, but there was no attempt to even see if I’m home to hand deliver to me.

This post office is great. If any issues came up  they would be dealt with swiftly. The personnel behind the counter are some of the kindest and hard working people. It is a busy area so sometime you just have to be patient.

Great customer services.  Friendly and every time I call for whatever reason (s) they always take care of the situation promptly. My thanks to the great workers of Eagle River Post Office.

This is theoretically a post office, but they do not deliver your mail regularly and lines are typically 45 minutes to an hour long. Sometimes they randomly stop delivering mail, and I only find out because the sender contacts me. They also do not deliver packages to a mailbox, regardless of size. To me, it looks like they need to hire more people (for both the office and delivery) and stop using contracted delivery drivers.

The clerks are wonderful but this post office uses contractors for many areas it serves. Those contractors are failing to deliver packages (their vehicles are too small, a carrier told me). Customers are forced to pick up packages from the PO. In December, the many people doing so makes lines very long (I had to wait 45 mins . . . and got home to find another delivery pick-up slip). That makes for a lot of wasted time for all customers, and PO clerks doing the work contractors are paid to do.

Five minutes ago, the clerk was mean, he told me they could not check the tracking number with a UAF ID, and I had an old driver license, that is untrue. Esp. after I stood in line at the nearest post office to learn 99709 delivers from there, now it is lost because the line was double, probably why he sent me off to get through a rush.

1. Slowest PO in Fairbanks.
2. They never answer their phone. Never.
3. I requested my mail to be held while away from town for a week. Returned to find that my mail never got held.

The staff their seem nice. And are usually friendly. They also seem overworked and tired. As one other review had said, “time for new management”. I agree.

Today I had a lady yell at me,  be very rude and call me sketchy. I was simply asking for my mail which was and had been held the last few times I have been in. ( I put my mail on hold about 2 weeks ago with one of the other workers and have since been picking it up because my mailbox is broken and doesn't lock.) So when I came in today and waited  for 30 minutes in line to find out they had been delivering my mail back to my mail box which is completely unsecure i was not only confused but upset. I immediately requested that it be put back on hold. I would not write a bad review if there wasn't so many problems and issues with this post office that need to be addressed by higher authority. They desperately need to investigate how this post office is ran and the rudeness of some of its employees. However since I have to give it 1 star I will say there is a really nice worker there who always is kind and has a very helpful attitude. On the other hand there has been extremely unnecessary rudeness to many people that I have witnessed by some of the other employees especially one in particular. I cannot say what people are going through or how hard it must be to work at this post office, all I do know is that the unprofessional attitudes and talking rude about someone out loud as you walk back to check again on their mail is a complete disgrace to the USPS and its image.

This is the best post office I've ever been to. The staff are very kind and helpful, and the postmaster is probably the only person I've met that I could truthfully describe as jolly. Even took me on an impromptu tour of the post office processing area.

Have had several packages 7 total showed up Monday  to be at post office since Saturday around 12:31pm. And still haven't received or got a notification to picked up packages.  Go to post office first time Monday to find out where package are they say it will be tomorrow before getting them. Go back 2 days later on Wednesday to find out where they are and I am told they
still haven't got around to unpacking pallets!!  I paid extra to have package show up faster and earlier and this is what you get. What's the point of paying extra for faster shipping if you don't get it as intended. Should of had these packages Monday.. Tuesday at latest.  Have 4 more packages showing up this week by Friday probably won't get them till the following week sometime... This Post Office is HORRIBLE!!!

If their was a way to give 0 stars I would. Let's start by saying they held my mail since the end of October and didn't recieve anything back until calling in December. Said they delivered packages during that time to me which was a lie. When told they acted like that was okay. Said they would deliver it in person to resolve the issue. I was fine with that but by 2 o'clock I was like where is my mail.. Made a co plant and another person called and said what's going on because she was told everything was fine. I stated I never got my things or any call as to why yet. Said my mail was in the box. I look and none of my boxes were there. Only my mail. Called the contractor lady who is over it again after she told me she would deliver it Said the person was suppose to have it she would call back and let me know. Nobody called me back. Post master never intervened in the situation either at no point. So at 4 the courier finally calls and says she kept my mail for sending back mail that wasn't even mine. Wow. I thought that's why you are suppose to do.. Also, decides to have and attitude the whole time and threatens to hang up. This place is extremely unprofessional. I am afraid to get any mail through them now.

This is the best post office.   Never and I say never again have I had any issues with the staff or service.  We go all the way from Funny River because the service is so good.  Don’t beat them up.  If you're willing to have others to wait in line for you to finish your business then be patient.  Mail issues do come up and forms need to be filled out for certain services.  So PLEASE BE CONSIDERATE OF STAFF AND OTHER PATRONS.

There was one person behind the counter who was extremely helpful and very competent in their job, which makes it worse that the other person I had dealt with was so terrible in their position.

Previously I had needed assistance sending certified mail and was made to feel like an inconvenience for asking questions. Then the person completely messed up what I had to send and I had to return, pay again, and now wait another month to have extremely important paperwork properly filed. At best lazy and incompetent; at worst actively trying to sabotage me.

The other person very effectively informed me of my options and available services in a timely and professional manner.

Homer Alaska Post Office is very busy. Few workers, most of the time only 1 or 2 clerks. There is always a line into the lobby, approximately 10 or more waiting, all day every day. Photo ID now required to pick up packages.  What women carry their purse into get the mail? None. You can have a package slip put in your box but if it's in your spouse's name they will not let you pick it up.  Because the clerks hand out wrong packages to customers all the time. I wish I could have my mail delivered to my home.  No mail boxes on our street. I have been a box holder for over 20 years at this facility.... it just keeps getting worse. The clerks are pleasant,  it's not their fault that management (Postmaster) shouldn't hold his position. Please send help! Driving 14 miles up the road to the next Post Office might save you time.

Attempting to move to Homer and obtain a deliverable address has been incredibly frustrating. Even though I’ve registered with them, shown my ID, purchased a PO Box, attempted to forward mail from my street address to my PO Box,  spoken with them several times in person, they consistently return packages that arrive which include my street address but do not have my PO Box.  I’ve lost hundreds of dollars in shipping fees.

Our mail has been mis-delivered multiple times, our packages just get left at the post office even though the carrier that has us on her route will deliver peoples package that live PAST the 1/2 mile mark, as we do. When we brought this up to the carrier we were told not to make a big deal of it, in a rather disrespectful fashion. As such we then went to the post office to talk to someone in charge and was then told that they can only "talk to a carrier" with no hint of any disciplinary actions being taken.

Drove a hour to the post office and forgot my keys at home they would not give me my mail even with multiple state Id cards
...she pointed to the wall sign that said no mail over counter how ever postal regulations specifically tell them to do that when one has forgot his/her key

Pick up window before and after hours is a lie. The workers will not come to window, they shouted to us that we will have to wait for the main office to open. 15 minutes after window was to be open nothing. Signage of not being available is not posted. Makes our community look lazy and lacking in basic federal service.

I know everyone has mixed reviews when it comes to postal services but I gotta say that the people here have been so efficient at their job and helpful. I need to send some packages internationally and the gentleman kindly help me figure out the most cost effective and realistic option with patience. They have been very nice and I have to say that I really appreciate their help. Thank you!

Clerk 11 was extremely rude and disrespectful to my son, mailing a package today! She would not print out and attach the mailing sticker on the package! I had a hand written label, and when he had that she abruptly and rudely said, that needed attached prior to approaching the counter, then he had to tape it on the package, himself and then she states, you know that is our tape you are using"!
Excuse me....it's "our" tape as I am a tax paying citizen and last time I checked its "our" dollars paying your wage. You did not spread Aloha, today!
To top it off, I called asked to speak with the manager, left my name and number, with no return phone call!
Shame on your behavior and treatment of a young man, I know you would not have spoken to him this way, or treated him like this if I had been standing next to him!
Mahola

Good service. Courteous staffers.
Recommend for secure and priority shipping.
Thank you 🙏

They have been running 3 days behind on parcels since Christmas.  Counter lines are as long as the Christmas season.  All the improvements made last year are gone.

Oficina de Correos

Way overpriced! Euros for a 1 kg paket to Germany. Better use DHL!

Terrible customer service. 10 calls to the Cáceres office and no one picks up. Lame courier service, you're at home waiting and it says the recipient is absent. The only ones who do the job well are those in the window. If it is a state company with so many workers, why is it so disastrous?

As in all places, there are professional people and people who are not... In my case I gave it 4 stars for the lack of professionalism of a postman, but I have to say that thanks to the great professionalism of a lady who was At the last window, I don't remember the number, because thanks to her, everything could be solved... (By the way, may your pregnancy go very well, and thank you very much) She helped me recover a lost, lost, or given by mistake package to another person, I don't know in the end what had happened. The only important thing is that he recovered, because for me it was vital. Thank you very much to those who wake up every day wanting to be better.

Terrible service, today the lady at window 2 spent 10 minutes talking about her life with a friend as if it were a bar counter and people waiting to be served. And if you say something, you are the bad guy. On the other hand, the lady with round glasses in window 6 is charming and super efficient.

The worst company there is, or I don't know the best, arrival of the package at 7:45, distance from the delivery point at 60 km and at 9 they invent that they have tried to deliver it at 10 and that there is no one at home, they have found the way to travel in time. What a botched service, and they still haven't learned to use the phone

Best Post Office services

Retail & Franchises

Industries

Partners

Resources