Hood Heating & Air

Hands down the best company in the area. Do not waste your time with anyone else. These folks are always amazing to work with. Great pricing and professional service every time.

Split installed for my upstairs they did a good job took them minimum amount of time they were clean they cleaned up after themselves and kind and courteous. They knew what they were doing and provided me with great service a 100% recommended.

Quick response and fix for our furnace. Very pleased with this company.

They were responsive. Kori was our favorite. Everytime we have problem sewer clogged, toilet and pipes all questions were answered and explained. Professional and good service. Fair service fee compared to other company which is way too much. It’a like they overcharge with so much fee while were looking for a plumber.

Air conditioner failed on Saturday before Labor Day (6 days ago).  Technician was scheduled for 9:30 on Wednesday.  He was very good.  Got the AC running within an hour.  However, it continued to run until I manually unplugged the unit.  Called that afternoon and got an appointment set up for Thursday (today) at 11:00.  Received a call at 10:00 that the technician could not make that appointment but could come between 1:30 and 2:30.  Technician arrived at around 3:00 p.m. He too was extremely efficient.  He replaced the thermostat and the unit operated.  The temperature in the house when he'd finished was 84 degrees.  The thermostat was programmed to cool to 76 degrees.  So, the unit ran from about 3:30 p.m. until 6:30 getting the room temperature down to 76.  However the unit continued to run for the next 45 minutes and did not shut off even though I tried to turn it off at the thermostat.  I called Hood and talked with Matt?? who after words told me he didn't want my business because I had talked over him.  I did not choose Hood.  We had been with Henton for years and went with Hood when they bought Henton out.  The AC was put in in 2020 by Henton.  We have a 10 year parts and labor warranty which I assume Hood will not honor.  I have a great deal of respect for the technicians who came to our house.  But Matt (the boss, he said) is something else. I now need to find some other AC service.

Aramark Refreshments

Aramark has been the best office refreshment provider we have had. They are always on time and friendly. They seem to always have what we need when we need it. This allows us to do our work and not worry about going to the store to get coffee or creamer. Keep it up Aramark we are so glad we partnered with you guys.

The sewer doctors

Shawn responded to my message quickly and was willing to come out on a Sunday evening or after 5pm during the week. He worked quickly and efficiently to unclog 2 toilets and a shower drain. He was reseaonably priced and took care to clean up after the job. I would definitely recommend Shawn for any plumbing jobs and call on him again in the future.

I was having trouble with my toilet and called the Sewer Doctors. Shawn came about an hour after I called and had everything good as new in about 10 minutes. He was very kind, professional, and communicative. 10/10 recommend!

Came home from work to a bathroom flooded. Gave The Sewer Doctor a call and he got our clogged fixed and pipes running good again. Very thankful for the quick help because in a house of 7 (6 of them female) we definitely need our bathrooms to work good.

I highly recommend The Sewer Doctors! We woke up to a sewer backup in our basement & they got here the same day, which I appreciate so much! Shawn knows what he is doing and does a fantastic job at it! Great at communicating and letting you know what is going on and you can’t beat the prices! He is very knowledgeable and professional.

Very happy with the job they did.  Came out at 6PM and properly assessed my situation and gave me a fair estimate to repair.  Will be going to them from now on for drain issues!

One of the worst vendor experiences I've ever had. A large percentage of our snacks are expired. Money is taken and no items delivered 20% of the time. Weeks go by with items being sold out. Wrong products loaded in the drink machines. This is a 100+ employee business that's used Aramark for years, and we've made many complaints. Nothing has changed.

Trust me here, look elsewhere.

Air Services Heating

Air services was able to come over the weekend When our heat went out. Our technician Jeremiah was super helpful. Our system is old and needed to be replaced, Dalton came Monday to give us a quote. He was on time, very professional and helpful. He’s was quick to respond and answer questions. Would definitely recommend!

We are very fortunate to have called this company and got in touch with Layton, he informed us that we had a carbon monoxide leak in our home due to our unit at the time, not being properly vented nor was it hooked up incorrectly. He remained calm, was very professional the entire time, he was very knowledgeable in his field, and was able to walk us through everything and describe in detail what steps were needed, and what was going on with our current unit.

He was able to get us on the schedule and came back to completely fix everything that was wrong in a timely manner, and again was able to walk me through the process so that I could understand what was going on. My children were home both times, and he was very courteous and friendly to us as a whole.

When he returned to complete the job, he had to help her with him, Lane. Lane was also absolutely amazing. I absolutely recommend this company and their services. We ended up signing up for their membership which intern, saved us money on our repairs, and allows us to get our home maintenance done  3 times a year along with with filter replacements.  We are very thankful for their services and will not change companies.

Had a heating system “check-up” as part of the service contract we purchased previously. Technician was polite, thorough, and made suggestions without trying to “sell” us on things we really didn’t need. I never expected to have someone service our older system without finding something wrong that needed fixed immediately, but that’s how it went. Very pleased with professionalism.

My experience with Air Services has been stellar. Furnace was 27 years old and was needing to be replaced. Got a few quotes and Air Services was somewhere in the middle, which I usually take as a good sign in finding the middle ground between price and quality. We ended up deciding to replaced both the AC and the furnace at the same time and Air Services came out within 5 days and replaced both in less than a day. They were fast, friendly and efficient and left the place spotless and I got a system I feel I can rely on. Due to the great service, I plan to continue to use Air Services for various projects around the house. Their customer service is amazing and I know I'll be able to call and reach someone for help when needed. Definitely recommend.

Jeff Romans was our tech and he was so kind, helpful, and friendly! He explained everything in an easy to understand manner too. We love the ease of getting our AC and furnace taken care of every year and will always use Air Services

Drain Doctor of Southwest Missouri, Inc.

My sewage has been backing up into my basement. I tried fixing it myself with an Auger, no luck. I called Drain Doctor on a recommendation from a landlord friend of mine who uses these guys often. After working with Fred, I can see why he uses them. They were on time, and got right to it. Fred even took the time to explain preventative maintenance tips so things like this wouldn't happen again. I will call them first next time.

Prompt, efficient, friendly and professional; All the things Fred was when he answered our call for clogged drain. He offered advice so that we can keep this from happening again!  Highly recommend if you have plumbing problems

With my job I deal with drain doctor a lot always a pleasant person to be around and does great work.

Quick response time. Work was great and fast ! Technician was very unfriendly!

They were very fast and very professional!

American Ace Handyman

I worked for the business, he did not pay until I arrived at the customers house and stopped paying as soon as the job was complete. I had to use my personal vehicle and paid for my own gas to haul equipment and was paid 12.50 an hr and was assaulted on a work site when I quit.(he yanked his company hat off my head torqing my neck combat injury). He kept tools that I bought. He also cut corners on work. If he under bid the time and it would require more time to do it right he would half ass the work. He offered discounts to veterans and seniors but would then over estimate the hrs it would take. I general disrespect the man and his work ethic.

I highly recommend the Drain Doctor and would never hesitate to call him for any and all of our plumbing concerns.  We have had Fred fix a number of our plumbing issues over several years and have been totally satisfied with his quality of work and professionalism.

He was timely, professional, and fully competent. I would not hesitate to call upon him again.

He was so polite and had our clog out in minutes! Great company!

Dr. Drain

Five stars doesn't adequately reflect the tremendous job Jordan and his crew did on my project. I had a good sized addition project for my home that required a new tie-in to the main sewer as well as underground water and gas lines.  Jordan developed a plan to directionally bore under my existing garage to run a new sewer line, and directionally drill to run the required water and gas lines.
Jordan and his crew were fantastic to work with!  It was such a comfort knowing that I had the right company for this project.  Everything was completed above and beyond my expectations.  I wholeheartedly recommend Jordan and Dr.Drain without hesitation.

I've been a loyal customer of Dr. Drain for almost a decade, but recently had a terrible experience. I was having countertops replaced, and the company required that a plumber unhook and re-hook the sinks. I had a couple leaky shower faucets and thought I would have it all addressed at once. The quote I received for these jobs was $1745 ($385 X 2 for shower valve cartridge replacement, $400 for bathroom faucet installation, $275 for kitchen faucet installation, $300 for disposal installation). This seemed really high to me so I contacted the owner (who used to be the one to do the work at my house, and I was very happy with him) to confirm the pricing. He said those were standard prices, but kindly said he would cover one of the jobs for me. The disconnect of the two sinks goes fast; we schedule the tech to come back to reconnect them and do the other jobs. 1. The date we schedule turns out to be a day they are not working so we reschedule. Wait all day and the tech never shows. Somehow the appointment disappeared due to a "glitch in the system;" they try to reschedule me for a week later, but I push for earlier and they send the tech the next day. 2. He reconnects the sinks and installs the disposal, but tells me the dishwasher discharge hose is too short so he had to do something handymen but not plumbers would do, that I should make sure to be home when I run the dishwasher, and that they can't be held liable if anything happens -  but "it should be fine." 3. The tech works on the leak in the master bath but can't get the shower handle off. He needs to go get a new set of allen wrenches, so we have to schedule another time for him to return. 4. 4 days later, he fixes the leak in the other bathroom by replacing the cartridge, then is able to get the master shower faucet handle off. He fixes the leak just by cleaning off the parts, but then can't get the handle back on. He will need to get a new handle so will have to come back yet ANOTHER day. After he leaves, I realize he has forgotten to put in the new shower head I asked him to install. 5. The next day he installs the new shower head but then tells me the universal handle he got doesn't work. He will have to look around and see if he can find something, probably online while he is watching TV bc he can't spend hours driving around looking for one. I offer to look as well to try to expedite the process, but of course I have no idea what I'm looking for. We agree we will both look and stay in touch. Also, before he leaves, he asks if I still want to replace the cartridge in the master because if so, he will have to order it. At this point, I am so confused. If the plan the whole time was to replace the cartridge, shouldn’t he have ordered it already? Also, if he fixed the leak, why would the cartridge need to be replaced? I tell him no thanks. After he leaves, I discover that the new shower head that he installed is loose and spins when I take off the handheld piece.
6. I call the owner to discuss what is happening, as it feels ridiculous to me at this point. The tech has been to my house 4 times and the job (which I thought would be straight forward) is not complete. The owner is in support of the tech and says parts can be tricky to find, we might need to replace the valve which is expensive, and that I should be patient. 7. The next day, the tech leaves a voice mail saying he has called all of their suppliers, no one has the right shower handle, and I should call him back. 8. I am so frustrated that I call another plumber for a 2nd opinion. He reattaches the handle and tightens the new shower head in less than an hour, without needing any additional parts or special tools, for less than half the price. 9. I contact the owner to discontinue the job. He doesn't charge me for anything in the master bath and comps me $250. I appreciate the gesture, but the whole experience was such a disaster and so expensive that I won't be hiring them again.

They did a trenchless water line repair for me.  Minor snags were encountered that were not their fault, and were dealt with perfectly.  Jordan, the owner, was on the job the whole time, and is a real pro.  In addition, it's great to know that as a customer you are dealing with the owner directly.

I can't speak more highly of my experience with Jordan at Dr. Drain. My boiler quit working so we were without heat and hot water for several days with a cold snap coming. My boiler is 17 years old. The first two companies I had come out and take a look told me that it would be pricey to repair bc the parts are hard to find given this boiler is no longer being made, and because of it's age, they strongly recommended I invest in a brand new boiler system.  The cost of doing so is incredibly high so I thought I'd get one more opinion.   I had a friend tell me about Jordan and Dr. Drain as he had replaced her whole system 3-4 years ago and she spoke highly of Jordan.  Not wanting to pay another weekend trip charge, I called Dr drain and left a message on Sunday saying I hoped someone could contact me on Monday and come to my house asap.  Jordan actually called me back on Sunday to get a little information about the situation and my boiler and he said he'd come out on Monday. He did and incredibly, he said he thought the boiler was not only fixable, but that he thought with the proper replacement parts and maintenance it could last another 5-10 years!  Now granted, that of course remains to be seen, but the immense relief I felt about a less than $1000 total repair bill to spending over $20k on a new system is almost immeasurable.  Jordan was personable (he likes dogs so that's always a plus), direct, efficient and genuine. I am so very thankful for this experience and I will be using Dr. Drain for all of my future plumping etc. Issues going forward. Thank you Jordan.

We recently had a water heater leak and called the installers from 6 years prior, Dr. Drain.  To make a long story short, the leak  was not caused by a failed water heater, but a failed pressure reducer.  Brett from Dr. Drain, in consultation with Jordan the owner, diagnosed the issue over the course of a few days and eventually replaced the pressure reducer.  This saved us from a potentially much more disasterous home repair.  Brett was an excellent communicator as he worked through the differential diagnosis and competent technician.
I highly recommend this small business.

Zero. No one answers the phone for customer service. Pop machine ripped me off.

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