The Honey Baked Ham Company

3.7 stars

Updated review: stopped in for lunch at about 12:30 pm and out of most food options.. chicken salad, ham salad.. croissants. 30 minute wait for sandwich when another couple walks in and gets there's before mine. Ham sandwich was good. Chicken salad had little taste so get the chips instead.

Original review: For a lunch spot it is pretty good. Went with chicken salad which I like the cranberries (I think) in the salad for the little sweet. Croissant was very good and fruit salad was fresh. Prices have gone up due to inflation. Staff was attentive and place is clean. Good quiet place for a bite during lunch.

Absolutely delicious sandwich. I've tried several and enjoyed them all. But what really does it for me here is the speed that they get my sandwich done. Not to mention the people that work here are friendly and accommodating. Fast friendly service. Nice clean tidy place. 5 ⭐️

Came here from a friend who said it was real good so we going an try it I got the Ham signature  on the specials menu there nothing special about it at all 11 dollars for a sandwich you could of easily made at home I could of got a whole foot long at subway for 11 dollar never will be back again

BUYER BEWARE! Ordered a ham from them for Thanksgiving. The line for pickup was horrible! They gave me a ham that was way more expensive than the one I ordered and did not provide a total or receipt at checkout because they were so disorganized. I didn't realize until we cut into the ham that it was the more expensive bone-in ham. Checked my bank statement, and sure enough they soaked me for $109 instead of the $60 to $80 ham I ordered. I have a feeling they did this to a lot of customers. Shame on you!!

And shame on you for horrible management of your holiday order pickup! They know how many customers will be picking up holiday hams in advance, yet they are understaffed and I had to wait 1.5 hours in line to pick my order up. They are slow and unorganized, despite having many years of experience doing this. This will be my last visit due to their complete disregard for my time as a customer and overcharging my order.

I stopped in for a ham for Easter and got a club sandwich for lunch. Awesome flavors! Pricey but to be expected with the quality of the meats. I would recommend and will return.

Domino's Pizza

We haven't tried Domino's in a while and had ordered it for a family event. We ordered a thin pepperoni and hand tossed deluxe. Both were surprisingly good. The person taking the order on the phone answered my questions and was patient. Service was fast when I went to pick the pizzas up. There were seats and plenty of space inside the store while I waited.
Great job!

Good pizza.
Not at all what I ordered but good.
I ordered a 5 topping but only received 3 toppings.

Store Delivered wrong pizza and I sent it back with the driver. I kept the wings but I shouldn’t have because they had very little sauce on them. Order 1356 on Dec 7th. Big disappointment. My order also spent 22 minutes in Quality Check. Obviously quality checks are not done!!!!!!! Called the store for replacement which I got about 45 min later.

I love the buttery flavored crust. The pizza is very good. I'm a forever customer.  I love the Philly cheese steak with bacon and jalapeño pizza. Yum!!! 😋
I gave a 4 🌟 because sometimes the crust isn't always really buttery flavored. It's different from time to time, and they could add more cheese, but  it's still very delicious either way.

I ordered wings an it said within 28 to 31 minutes an waited an waited 45 minutes later still didn't touch the wing's I never got my wings I'm very disappointed because my daughter ordered pizza From pizza hut an had hers within 15 minutes... But kinda lost interest in dominos now because of this!!!💔💔

Please work on organization and restocking. I'm sure Christmas and Thansksgiving are your busiest times of year. So why do you consistently run out ham each year? Are you even trying to keep up with demand? How about a way of notifying customers online or even with a sign on the street that says reservations only. It shouldn't take much to update your website to say that. You advertise walk ins but yet treat the walk ins like we're bothering you. I've made reservations before at this location and still they sold my items. I really enjoy the Ham but after all these years it doesn't seem that this location cares to do better.

Walked  in to just pick up a ham salad and was pushed out the door as soon as we walked in saying we are not doing walk in period . If you didn’t order it online nor do order in advance you out of luck. I didn’t even get to finish my sentence.

I went in here today and ordered just a sandwich, and it took more than 30 minutes for them to make it. What a cluster you know what. The organization of the shop is so backwards. They really need help defining peoples rules.

Been going there for years every Christmas  this year got home and when opened ham it was black on the outside  and had a little burnt taste very disappointing  after paying a 100 dollars  for it may as well have just went to walmart .

Jordan and Keneetha saved my holiday! Can’t wait to have our delicious ham and turkey on Thanksgiving. Tku HBH West End!

Hooters

Great wings! Clean with friendly employees. Had nacho plate which was super big and sooo good! I had 6 wings original with mild sauce and they were cooked perfectly and moist and delicious. Got 20 wings naked to go and they were sealed at top of bag so no one could open if delivery. I really love hooters wings and this place is fun and so many TVs for everyone. Super clean and friendly. I recommend!

Sat at our table at 730 made our drink and app order,took awhile but it's a Friday no biggie. Apps came fast ,drinks well...meh. Ordered our food and waited and waited. 9:00 Food came my salad was mush and the breaded wings were cold. 3 plates of cold wings.  My Daytona wings looked hot I grabbed one and the bottom was burnt to a crisp. No big I grabbed another. The entire batch was burnt black on the bottom and they purposely plated them burnt side down. The waitress was so embarrassed when we showed her.  Needless to say we asked for a manager. He was too busy in the kitchen to come out. Our waitress finally told us it was ok to leave.  She would take care of it. She would not take our tip we tried to leave her. Poor girl. We left a total 40 cold wings,a mushy salad, and cold fries. The only hot food we had was the shrimp,cheese sticks and onion rings.
We drove in from Austin because we missed Hooters that much.  Not alot to miss there anymore.

I don't think this restaurant will last very long with the current service. The manager is clueless and Cece the bartender is horrible. How are you a bartender if you can't serve people drinks? Waiting 30 minutes for your first order is ridiculous and even worse when you're trying to get another drink an hour later and STILL CAN'T EVEN DO THAT!?!? Customers just looked at each other with disbelief how ignorant she was to all of us just to get an order. You would have to call her and she still ignored you after the fact. We just closed put waiting another 30 minutes for our second drink because we were not getting any service. What made matters worse was the manager with no sense of awareness of what was going on acting like a bar back. They need to get rid of her and double the salary of the regular bartender. No excuses, there were not a lot of people at the bar. Pretty sad because this was a good restaurant. The food was good though.

Went here on Thanksgiving, with kiddos because it was the only place open. Food was not terrible or fantastic either but it was also late night. Girls were very friendly and not dressed as bad as people would make you think (kids see a lot worse at the pool)
Didn't cost an arm and a leg either so overall pretty good.

Standing here for 20 minutes waiting to be seated. Nobody has came up to me and I’m sure the bartender seen me standing here and couldn’t notify another employee to help me. Just walked out

Went to this location on Christmas night. We were traveling and found this great place to have dinner. Wings and beer was great, service great, atmosphere was busy and upbeat.

One of the best places to watch and eat of your favorite Things, from sports TV, to Shrimp platter to
B E A U T I F U L Hinies and thighs.
Fellas, ya'll can açt like those tenders weren't there, as for me I am not missing a Thang!

After seeing my receipt and noticing I was charged extra for every (individual) basic item that belongs on a burger. I did add Bacon but didn't receive it!! The soda was FLAT , the fries wasn't salted  the chicken had no flavor I ordered 10mix , I got 8 drums 2 flats no napkins  everything was horrible!! Worst $30 I spent on Christmas! Ever!!

Great place to see the Game(s), of your choice and the hinnies.

The service was wonderful. Our server Nicki was so attentive and accommodating.Overall, this was an incredible dining experience. We will definitely be back.

This place is expensive but good if you are close enough to go a location and pick it up. I absolutely
**DO NOT** recommend trying to use the website or phone in an order. They delivered an order to us by mistake, after contacting the person to come get thier order, ( it was delivered to the previous owner of our place and we happened to have to thier current phone #) I decided to make an order for myself. Thier  website would not  work on my phone,  after wasting over an hour trying to place an order on the website or through customer service unsuccessfully I gave up in frustration. I'm done with this company. If they bring one back to the town I moved to I would consider going but trying to order over the phone or online is absolutely ridiculous.

Mixed review because I am EXTREMELY displeased with the downtown location- they sold out ham that we had preordered and prepaid! Then we were told they were out of everything else😡this was the night before Thanksgiving.  A few phone calls later and we headed for Goodlettsville location,  where we were taken care of above and beyond our expectations- many thanks to this corporate store!!!

I ordered my 2023 Thanksgiving meal several days in advance-prepaid. I assumed my order would be packaged and ready for pick up (under my name)at the designated time (which you choose when you place the order). I even got a follow up email telling me my order was ready for pick up. When I arrived, I found this is not true. They put your order together after you get there from whatever is left over. Pre order means nothing. It is
first come--first serve. My cornbread dressing was not available.
The number of preorder orders should have been counted, marked, and available. I was furious because that was my most important dish. It left me with going to the store for ingredients to make my own but the store did not have a single sack of self rising corn meal. I have some medical issues and was trying to simplify my dinner, so this was very disappointing. Honey Baked absolutely ruined my dinner. Your food might be good but this was not ok. The only person who deserves a star is the young man at the counter who was very polite and apologetic. Not his fault what happened. I would suggest everybody try Cracker Barrel for Christmas pre order. I left the store cussing in the parking lot but I did not make a scene.

Always good. I can't think of anything that I don't like at Honey Baked Ham. This country lady love ham.😋 The customer service is so warming. They're so very helpful on helping me make up my mind. Fast service. They get you in and out. Priced very responsible. Ham by the slice in a bag already on a cute little plate. So COOL!! I love them all year round.🍖🥐🧀

I called a week or so before thanksgiving to order a ham the rude women on the phone made me not want anything from this place so i cooked at home saved money the ham i got was much cheaper than there price also never calling and my entire family not ever calling or coming by ever again .

I picked up a ham and turkey two days before Thanksgiving.  The line was long and it took a while but what do you expect?  Everyone was working hard and it was mostly orderly.  Long lines and a wait should be expected for a business that sees its order volume go up a million percent for one week a year.  My only complaint is they should mark the lines a little more clearly.  The food was great!

Ordered online 10/18/23 went to pick up today.. called running behind , sweet lady on the phone said no problem we are open til 7 pm. Arrived at 6:30 and the door was locked.. person at the door said can’t let you in.. explained I had a pick up order even called prior and was assured I could pick up. Finally got in waited 30 mins in a line. Mind you my order was placed and paid for a month prior… got to the counter.. couldn’t find my order, found my order and stated they didn’t have an 8 lb ham I had ordered and paid for.. I received 3 pc of ham totaling 7.74 lbs.. the employees are like.. that’s all we have.. sorry 🤬next yr I will order online and have it delivered and when the small business figure out they lost sales because of their service, it’s just sad.

They will not answer the phone. I have been trying to reach them each hour since their 10:00 a.m. open time.  I have questions for a large lunch order for the holidays and cannot get answers I need due to poor customer service.   I will be ordering from Kroger instead.   What a shame; great product.  I have never had this experience from this store.

Ive eaten here 3 times. The sandwiches on ciabatta bread… you cannot go wrong. They have not been stingy on the meat or veggies on the sandwiches. The ham is amazing, as well as the chicken salad. Constructive criticism, the Cobb salad was not that great of a deal. After eating it I was hungry about an hour later because it was small. For the price and the size it was not a good value. On one visit I met the owner’s daughter and she served me. She was amazing and made me feel like I wanted to eat there every day! Employees are friendly, but it’s a special treat when the owner’s daughter is there. Highly recommend this place for a sandwich and Mac n cheese made by the owner’s daughter. Lol

I love Tavern club and the turkey classic. Austin is awesome very great customer service fast and very helpful. I will be back and tell my family and friends.

Best Ham ever! We always look forward to our holiday honey baked ham every year. The Honey Baked Ham Co. never disappoints.
I did not have a ham reserved this holiday season but they were able to provide a delicious ham anyway. Their perfectly prepared hams along with their many other sides, makes for the perfect holiday meal.

I stopped  to have one of their hand made delicious sandwiches and they did not disappoint! I had their signature “honey baked” and will order it again. Maria helped me and she is an excellent sandwich maker.

I’m waiting in the eternal line to pick up my online reservation the day before thanksgiving. This location has 2 lines, one for online orders and one for walk ins. The walk in line has 3 check outs while the online reservation line has but one. I’ve been waiting over an hour for something I planned ahead for meanwhile walk in orders are flying out the door. This is pretty poor customer service and a very inefficient way to go about this. I’m unhappy before I’ve even tried the food, way to go.

Awesome staff. Great service. Great suggestions for my Christmas dinner, thank you.

Lady at front counter was rude. Ham Sandwiches was not very good served on a cold bun not toast like you would expect. My son was in the hospital and was very disappointed because he had eat there before and said it was very good and not served on a bun.

Bought a ham, three sides, and a pie for the holidays that were great with easy heating instructions. Line went very quickly (I pre-ordered), and everyone at the counter was super pleasant. There was also a woman greeting everyone as they were coming in! I enjoyed a great holiday atmosphere; will return for sure!

Best club sandwich I have ever had. Loaded with ham and turkey  condiments were perfect.

I love honey baked ham however I will probably never buy another one the price of these have become outrageous. Went with a 9 lb standing rib roast this year and it was still cheaper than a half a ham at honey baked. Not real friendly at this location either.

My experience improved this Thanksgiving.  I again pre ordered turkey breast. I waited in line about 30 minutes.  This year l paid $39 for 6 to 8 people.

Last Thanksgiving, my preorder purchase for 7 people was supposed to be $30 to $35.  Last year l actually paid $45 for a much larger order and much of the turkey breast was wasted and had to be thrown away.

I love Honey Baked hams. They are undeniably delicious. That being said, their prices have become ridiculous and their staff is always less than friendly. It is their busy time and they are trying to herd as many people through there as quickly as they can push them through. The days of being offered yummy samples and hearing Christmas carols while you wait in line are long gone. And to top it off, there was a sign stating 2 of their sides are $15.99 but when I arrived home, I discovered I had been charged $8.99 EACH. Should have checked my receipt, but like I said, we were being rushed. Even as I was trying to replace my card in my wallet, they were yelling, "next in line!"

This is definitely not the same Heavenly Ham I remember from the mall. Quality of the food is definitely different. Broccoli salad was super dry don’t know if we will ever go back it was that bad

Went in restaurant at 5:45, did not get off work in time to get there earlier, ordered and got our food and when we went to sit down, they questioned us dining in and told us they closed in 5 minutes and we needed to leave. Poorly business to customers.

I placed an order to go at 11:27 am. Didn’t ever get done making it until 12:30. It was only three sandwiches. I’m just confused because I realize that you are short staffed but an hour to make three sandwiches??

Try the managers special.  Turkey sandwich on a croissant with cranberry sauce, walnut chutney, lettuce, tomato and mayo.  Yummy!

The ham we bought for Christmas was great! Everybody loved it. There was enough left after everybody ate, there were 20 of us, for my husband and I to have sandwiches for a couple of days. I saved the bones and will put it in a pot of pintos later on. I will be buying another one.

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