Consulta telefónica Sanitas

Since they have their own hospitals, they will try to save as much as possible. Therefore, if you have an emergency or are expecting a baby do not go to a Sanitas Hospital because you represent a cost for them. I rather pay a little bit more, but at least you know that you are in good hands.

People without soul and without scruples. They will try to sell you additional or unnecessary products. Be careful with what they offer you and that the conversation is recorded to witness what has been said. In my case they tried to endorse death insurance on me. I just said that they should send me the documentation to study it and what they did was hire me despite not having a signature or recorded acceptance.
Be careful with your calls

Scam, do not contract, I have a knee injury and they exclude me from both, and only for going from Sanitas company to individual. The commercial told me there would be no problem... But after hiring him and not being able to unsubscribe for a year, he tells me that he doesn't fit... and above both knees instead of one....

Very good service in general, medical staff and I would also like to comment that a telephone salesperson named Luigi showed great empathy and an effective solution, thank you Luigi

Oficina Sanitas Getafe

I canceled through a company, 3 months before the policy expired on December 31, 2020. We are in month 4 of 2021, and they continue to charge me €90. Since I return the receipts, they now send me a debt collection company called COLLECTA, and I'm sure they will label me as a defaulter. To register...... THE BEST! To unsubscribe.........THE 0

Excellent reception and kindness on the part of the staff who attended me, solving all my doubts and advising me in a very professional way.
Thanks, M.J.

The truth is that I was delighted with the attention they gave me from the first moment.
I had a little problem and they fixed it right away.
A ten for them ..!!

Unbeatable treatment, very professional, they care about their clients, offering all the necessary help. Highly recommended.

very bad they set a schedule and they don't respect it. to charge very quickly but for the rest I don't recommend it I'm calling several days at 7:00 p.m. and they don't pick up if you have a problem you're alone or call 902 and turn off I recommend looking at other more serious and easier companies to old people

Clínica Dental Adeslas Moratalaz

I had the most thorough dental cleaning I've ever had. There was no feeling of rushing and no pain. All in all a pleasant experience.

Approximately 15 days ago. I went by appointment with my mother to ask for an estimate to do some dental treatments, when we got to the counter the girl asks us our information to which she realizes that our last name is misspelled, she corrects it, then she asks my mother for the card. which I did not have, I tell him that I can send it to him by mail, by WhatsApp or at the next visit, he tells me no, that it is impossible, well we had to go to another clinic and there they budgeted €7,350 that we have paid a big card... I understand that it is a ridiculous figure and the clinic will not go bankrupt, but here the question is: how much money has this clinic stopped earning due to barriers or policies as soon as you walk through the door...

The girl from the other clinic told us that without any problem we could send her my mother's card or in future visits (zero problems).

IM not coming back anymore!! They had an error in an estimate they gave me and they wanted to charge me more... the doctor who treated me was super unfriendly, she spoke in a bad way towards me... (her tartar can be seen all the way to France), words spoken by her. .as if I was to blame for the budget error they gave me... UNPROFESSIONAL!!

They try to get your money from everywhere. It turns out that here they recommend a root canal and when going to another dentist they tell us that a filling is enough. we will not return

I had the opportunity to be treated at this clinic and I was very happy.
They are very professional, from the moment you enter, and at the reception I was received with great attention.
Subsequently, the doctor and the assistant made sure that I was comfortable at all times and, even though we paid for a service, the extra that these professionals give on a human level adds up a lot!

Oficina Sanitas

Delighted with the clinic, all the doctors are very professional, they explain the treatments in detail and work excellently. The assistants are charming and very committed to their work. I recommend 100%

Hello, hereby I want to thank my Sanitas Agent, Mr. Jaime Ibañez! Because of the good treatment he has given me as a Sanitas client, he has taken the time every time I had doubts or did not understand something about my insurance policy. As much as when I'm in Spain or when I'm away in my second residence. He has been able to give me the professional service that I expected. I am really satisfied with the way I treat myself as a client. Thank you very much Jaime Ibañez Villasevil 🙏

First of all the smell of tobacco was unbearable.
The mask is put on when someone enters.
I wanted to change my policy from having a copayment to without a copayment, where the monthly cost is higher.
The answer was that you can't.
Come on, I did not like the attention at all and only request the date to unsubscribe.

Great treatment from the employees and always excellent professionalism

Very good attention. They value the client, they offer solutions whenever possible.

Clínica Dental Vallecas

Real scammers. After bad experiences and contrasting with other clinics fictitious diagnoses given when I went for cleanings and alerted by their malpractice, we decided to take my daughter who had had check-ups and dental appliances for more than a year... to my surprise that in two clinics They have told us that they did NOT need any type of treatment.
We requested a medical report and logically it has not been provided.
If you don't want to be deceived, don't go to this clinic.
EYE! with the lady at the reception who is the first to try to get you out and force treatments......giving appointments and making budgets telling you that it can get worse when THERE IS NOTHING

For a cleaning, the doctor was very nice, everything was fast and good attention and information!

I was there yesterday to have a check-up and cleaning. Since I moved to Ensanche de Vallecas and it is closer to me than my previous dentist. My impression was quite good, both on the part of the receptionist, I must say that the girl was quite friendly and pleasant, as well as the doctor who performed the cleaning on me, who did it delicately. I will definitely return in my next review.

They have lost a patient (client) after having a budget of around €6,000. I asked to consult again since I had a question about carrying out the treatment. The lack of empathy bordering on rude behavior of the doctor who treated me (I omit her last name) made me give up since I lost all confidence. My doubts were confirmed in another clinic.

My husband and I went to this dental clinic recommended by some friends. Dr. Fernández performed some fillings for us and was very professional.
The girl at the reception was quite nice and attentive. The treatment couldn't be better. It's a pleasure to go to the dentist.
Without a doubt it is our trusted clinic.

Seguros médicos Sanitas. Agente autorizado.

It's a pleasure to enter a business and to be attended to first with politeness and pleasure. The girl solved my insurance management in a personalized way, very professional and pleasant, with people like that I value my insurance more.

100% recommendable
It is worth visiting the Coslada office, they explain and solve your doubts with an exquisite treatment

I wasn't sure about the customer service and objectivity that a Sanitas office could offer. But the truth is that the two colleagues who worked there are great. Very attentive and saying things as they are.
I recommend them!

Very good service, very professional, it is worth going there to have all your doubts explained and answered. Very good offers

Delegación SegurCaixa Adeslas

I have been calling for 2 weeks no one answers the phone or returns the calls. Shameful is the telephone service provided by a private company that we policyholders pay for a quality service. I live 100 km from said company and Adeslas' general customer service solution is for me to go there...

The lack of professionalism of Dr. Sanchez (implantologist of this clinic) is shameful. They changed my appointment (day 13) for a tooth extraction for another day (day 19) because the surgeon was unwell, something that can happen to anyone, well all this I add that on the 14th and 15th I had appointments with different professionals , which on the 15th there was a confusion on their part and they should have canceled my appointment. But what happened today has been and I repeat SHAME when they call me from room 5 and this man asks me how I am, I answer that I'm a little nervous, and he looks at me and jokes with his mouth and tells me that he doesn't understand why .... Next, after discussing my appointment, because I was going to have a tooth extracted and he is an implantologist, his lack of respect and arrogance when he tells me to be there, sir, I know where I am, to what I I answer him... I know where I am and without having studied any degree I think that before I get an implant they should remove my tooth first, to which he answers laughing and with some contempt... Come on if you want me to take you out tell me which tooth I took out even though I am the implantologist... without any kind of confidence that this doctor can give me, I got up and told him that I do not want any other appointment with him or with anyone from that center, At that moment, an assistant came in and repeated to this gentleman again that there was a mistake and that they had given me the appointment to remove the tooth and that his was not canceled due to a confusion, even though this girl said that I was right. Dr. Sánchez laughed again and asked me if I knew where I was... Logically I left and I will never come back.

Lack of professionalism from a woman who works there.
I went to take out medical insurance and someone came behind me (ignoring that I had entered first), trying to treat the other person, but thank goodness there are still people with respect who let him treat me first.
He tells me to sit down knowing that what I wanted was to hire the service, since I told him before and his response was to give me a card to call someone who takes care of that.
I can understand that he didn't take care of what he needed but those are not ways to treat a person. I even felt humiliated.

They are not there, they do not answer the phone and if you have the immense fortune, they serve you poorly.
AWFUL!

My experience at this center is regrettable. Lack of competence, disinterest and lack of empathy with the patient. After several visits and calls to be able to perform a test generated by a doctor, they have not been able to perform it on me without giving me any logical explanation, since in another Autonomous Community they could perform the test on me without any problem. In this center they did not even know the existence of the test, they almost tried to convince me to change to another test without having any medical criteria.

Oficina Sanitas Toledo

In Toledo they say that they provide services that are not true because in order to receive them you have to travel at least 40 minutes before your city, there being places in Toledo capital that provide these services with a very limited medical list and with a lot of small print to cover you. things

They don't usually answer the phone. They send you directly to a telephone number in Madrid or to the website. Personally, I would recommend giving some other option to communicate with that office, for example: telephone waiting service or the possibility of contacting via email...But that information must be given to the users.
Otherwise I am satisfied with the company.

In Toledo, private healthcare is chaos. It is totally saturated wherever you go. The waiting list for a consultation is months long. If we pay for medical insurance, it is so that we can be treated promptly.

From the Toledo office they referred me to the corresponding department giving a quick solution to my problems and giving a quick solution, being very kind.

They treated me very well and very quickly.

A terrible company, luckily I can't unsubscribe because that's what the company requires.
Disastrous management from the beginning of his administration. Poorly trained and poorly educated operators who answer calls late and hang up when they want as soon as they cannot give you a solution, or tell you that they will call you again because the program is not working for them (like this for two days).
Second poorly managed part, they send an operator home to evaluate the data (any operator can be a plumber, electrician, or a simple pedestrian because it has nothing to do with the breakdown you have) takes the photo (if they manage to take it because then you may find that your accident is stopped because the photo is blurry but no one contacts you to inform you of anything, or that they send an operator who does not understand gutters but takes a photo of you from the sidewalk , without going up to see it. That way nothing is valued.
Third part poorly managed, it takes them forever to give you an answer, you have to be calling every day because no one tells you anything. I have been fighting for 3 months to get just one acceptance, they try to make you get tired and you will repair it when you are fine. They take all the money every month. When you pay someone to repair damage and I don't do it, what is it called?
I have 2 complaints and claims and I will continue
Don't contract anything with them!!!

I give it one star but I wouldn't give it any. The worst insurance company. I have a water leak problem that reaches my neighbor through the drain, they send an external technician who comes to take photos of both my bathroom and the neighbor's and after telling me that my company does cover it and that in a few days the bricklayer will have to call me to set some slabs and the painter to paint the neighbor, 2 weeks go by without calling me, and in the end I have to call and they tell me that they have called me from a 91 in Madrid (I had no call from Madrid) and that my insurance does not cover the leak because it is my wear and tear problem... I should call the technicians who came and they will give me a quote themselves... Why does one want home insurance if then Are you looking for any excuse?

Fatally bad we started with this insurance, I'm going to take you to consumption.

The worst home insurance company, which in turn parasites the others.
If you are from Caixa you are from Adeslas, if you go to the mutual insurance company you are from Adeslas, but don't have the slightest problem, they will look for any excuse not to comply with even the most basic things.

Lourdes took care of me. Her attentive and kind listening to understand what was required and her efficiency in solving the problem of administrative mismanagement at the clinic where she had been treated, made my visit to the office very pleasant. It's nice to find professionals like this, especially in jobs like this in the health area, where efficiency and empathy are essential to deal with patients

By phone or website it is very complicated to make arrangements. You come to the Guadalajara office and everything becomes easy if Alberto helps you. Polite, friendly, efficient and proactive. My 5 stars go to him.

Oficina Sanitas Guadalajara

In Guadalajara they don't give you trauma or endocrine appointments for months. A shame. You pay insurance for a disastrous service because the agendas are not open

I am a Sanitas customer and in Guadalajara you do not have an appointment with any scheduled doctor (digestive or endocrine at least) in a short period of time. The agendas are closed, you have to go to Madrid or teleconsult with who knows where. In the end you pay for care that you do not receive.

Happy with my insurance, thanks to Sergio for the deal

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