Mary Carmen-Agente Exclusivo Sanitas

Excellent service and always ready to resolve any questions

Excellent attention & very friendly🙌🏻

Very friendly, he answered all my questions and my insurance works 10 out of 10

Sanitas Triana - Los Remedios

They give away a free dental cleaning, but they tell me that I have cavities in 3 teeth when it is a lie. They are only interested in making money. Ask another professional for a second opinion if you don't have dental insurance with them because they are looking for things to get money from you.

Everything very new, clean and modern. Attentive and dedicated staff. Great COVID measure, although you have to be more aware of the gel, but there are dispensers everywhere. I recommend

Very friendly staff, very well maintained and hygienic facilities. Well-established covid measures do not usually coincide with many patients or companions. Woven site

The best Sanitas center I have ever attended, everything clean, the most attentive, friendly and careful staff there is. It is the center I always choose for my consultations and tests.

The most recent Sanitas center in Seville. Good facilities and there are never queues. Attentive staff. Highly recommended.

Delegación SegurCaixa Adeslas

Hello good
Terrible management both telephone and electronically. I do not recommend this company at all.
A week in advance I sent the medical report and the authorization request. I had to have surgery asking for a loan from the family and one day after the operation, I am still waiting for the response to the authorization....

Well, I'm not happy with the insurance, it doesn't cover anything at all... even the handyman you have, I needed to put some screws in the cistern and it didn't cover it either. We're looking forward to August to get rid of me. And for example, the other day they came to see if I was covered for the cistern, they told me that they were going to call me to tell me about it and today I had to call because they hadn't called me, we have terrible insurance, the worst I have had in 20 years. .and we've been reading the reviews and they're all bad...what an insurance company...

TERRIBLE INSURANCE.
I've been trying all morning to report the home accident. I have accumulated 67 minutes in 2 calls. They have asked me for my information about 15 times (it is not an exaggeration, it is literal) and I have not been able to get the report opened. I have had to give up. I will make a claim at La Caixa because any management is impossible over the phone.

They are terrible in their treatment...
6 people and one attending "mobile phones are more important than the public or rather customers who pay for insurance for literally nothing"
No telephone or email communication...
1 month to clarify a simple authorization that the treatment they give is more serious than what has to be done for health... sad...
I am unsubscribing and will look for good insurance for my family...
Insurance is worth nothing and paying close to 80 euros per person in my family and it is not the money but the attention that is fatal and deceptive... in addition to more things...

Regrettable treatment. They allege discretionary and unjustified causes of exclusion, without being included in the policy. They do not provide information over the phone. Terrible service. I see that it is quite generalized. As long as you pay and don't need them, fine. When push comes to shove, disappointing. Don't waste your time pretending that you would like to offer personalized treatment to respond to this incident.

María José Tomé - Agente Exclusivo Sanitas en Sevilla

Oficina Sanitas Sevilla

Totally NEGATIVE experience due to the management of an agent of this delegation (AAC), sorry, her lack of management. He has had us wasting time for almost two months without answering calls, messages or WhatsApp, which shows very little education on his part. He started the administration but did absolutely nothing else. In the end, we have decided to stay with our current insurance. Poor person who has her as a reference agent, who doesn't have an emergency..... Not such unprofessional people.

My family has been with Sanitas dental premium for years and a matter of a year ago we also changed our health insurance to Sanitas, which is my surprise that when a receipt from Sanitas dental was returned that a different policy denied me the use of my health insurance with another policy number and not linked. It seems to me very little shame that being up to date with my medical receipts they deny me the use of it, therefore I will shortly cancel the 4 medical and 6 dental policies. Since in no case were any binding. It seems shameful to me that they take €200 a month from my policies and for being one of €47 dental they are leaving us without insurance. I do not recommend anyone to take both policies.

I went to request an authorization, it was super fast and the service was fantastic. Miss. Lovely and super friendly Lola.
Unfortunately, I had to return for another authorization. In this case, Miss. Maria Carmen, equally effective, efficient and kind. Thank you so much

My experience in the offices is very good, pleasant treatment, quick solutions and prepared staff. Telephone service could be improved

On the day of the inauguration they did not let the neighbors sleep with the party. And today they celebrated the Christmas party with a music group and everything. At noon cooking food with gas. I have photos and video. Today the police finally came and stopped the party.

Oficina Sanitas Nervión

Oficina Sanitas Sevilla Este

Treatment that is close to the time and professional. They provide all the facilities for any intervention or test. Without delays or excuses. The best, by far, of the companies and offices where I have had to do these procedures. Excellent treatment

Excellent attention and unbeatable treatment, the two brothers are super nice and have always helped me with everything!

They are great, they have treated me with luxury and they have solved all my problems. They are very professional people I highly recommend them.

Unbeatable treatment, they are both super friendly and very professional, I highly recommend it.

Spectacular treatment, very professional in their work. They helped me with everything. Grateful.

My husband and I pay €254 monthly for our pension insurance. For more than 15 days we have been waiting for them to supply us with an autocepap machine, my husband is sleeping in a chair because he is suffocating and the adeslas CPAP provider is giving us pause, first that it was not authorized, FALSE, then that they come the same day next and today they don't have machines and we have to wait for them to arrive, but they don't know when. I complain about the situation again to my Adeslas health insurance, which is who I pay monthly and they tell me that they can't do anything, that they have already done everything, that I should complain to the provider, which is Linde. But where has this been seen!!??? Am I going to complain to the Adelas supplier? I have nothing to do with Linde, that is their supplier. Linde tells me that I have to put up with it, my insurance Adelas can't do anything and that's how we are... there are people who die from this disease, they lack everything!!! And on top of that they don't give me any phone number to complain... my hands are tied... the worst of the worst...

Good morning again, I am not going to send private emails to anyone that come to nothing. My complaint is public. To begin with, they have called me from a clinic, to which I have not provided my information, saying that the Algeciras office has told them to call me, I don't know if you know that giving my information without my consent is not done well and that Therefore we will leave a note with the patient's Data Protection Agency. You give me the solution publicly, I want to go to Centro Fisio Algeciras, that is the clinic that appears in my book, I don't care how you do it but I am going to go to Centro Fisio and if I have to stop paying for them , I stop paying it and you will see that you will soon call me about non-payment. It's enough to laugh at us

Bad attention, worse treatment. They don't even listen to you in writing. The lack of empathy is amazing. They look like enemies instead of your insurance company. Do not forget that they live on the insured. Humility is a virtue, practice it and you will feel better.

I have a torn meniscus and until I went a second time and threatened the lady in the office to give me her name, her employee number and a complaint form to report, they didn't pay me any attention. (All this after going to the Astarté clinic, La Salud and Policlínica Santa María following the guidelines that were given to me the first time I went to the office the same day; I insist with the torn meniscus and paying for the transportation myself). Going ethical and legal in this country does not achieve anything. Insurance payment annually around €570... plus social security... plus VAT (like every good citizen, I cannot declare in B because I would, because seen what I have seen...). In short, they are private officials... unfortunately, as soon as I recover, I will bleed the insurance and I will unsubscribe. The worst thing is that they will look for a way to defend their mismanagement, everyone here washes their hands.

It's becoming more and more like social security, they give you appointments with no delay. It is seen that the doctors are not happy with the company. The offices do not open in the afternoon, and the online application has not worked for several days. Getting worse.

Oficina Sanitas Cádiz

Last 12/9/2022 I called Sanitas to request authorization to perform 2 tests with sedation prescribed by a doctor, indicating to the person who assisted me that I had already scheduled both tests at the Astarté Clinic of the Lopez Cano Medical Group in Cádiz for 12/14/2022.

To do this, they proceed to give me the authorization, indicating the numbers of both test requests as well as all the information they indicate to me, confirming at that very moment that both are authorized and that everything is correct, and I also receive a message to my email. email referring to the authorization of said tests.

When I am in the examination room lying on the table, only with a gown, the oxygen mask and with an IV taken with a drip to start the sedation, the girl at the reception shows up to tell me that one of the tests It is not authorized, and in that pathetic situation I tell this person (who appears in an unusual and humiliating way) that this cannot be since authorization was requested for both at the same moment.

The attitude of the girl at the reception when she introduced herself in that way left me perplexed, but your management is disastrous, I don't understand how you can get to this situation in something as important as health and make me go through this ordeal in this situation. so delicate and worrying for me.

The personal attention at the Sanitas office in Cádiz has not given me any explanation or response regarding what was stated.

This review is from 2021 when the incidence of COVID 19 was still quite high.

I went to a clinic to take an antigen test, since I had clear symptoms compatible with COVID 19, and the Echevarne laboratory told me that Sanitas has no longer covered this service since this summer.
Because this information does NOT appear clearly and visibly on the website when I consult to go to this center, I went there, finding myself already sick and needing rest, for nothing.

After this event, I call Sanitas and they corroborate the lack of information on the website (they explain to me that it previously showed a notice indicating the cessation of the service that no longer appears), and they transfer me to the 24-hour emergency service. To my surprise, after 17 MINUTES of waiting on the phone in the middle of the street, they hung up on me and didn't answer me.

I call SANITAS again and this time they give me an appointment for the doctor to make a video call at 12 in the morning but, to make matters worse, a long time later, they call me again to cancel this appointment, and they tell me to come in person to a medical service. Which seems like bullshit to me.

I don't think anyone deserves this treatment, and I am frankly disgusted with the lack of attention and poor service received.

Mayoral & Asociados Abogados-Asesores

Very good professional. Excellent and fast treatment! I wish I had gone to her sooner, she solved a months-long issue for me in days… She works non-stop for her clients!! I definitely recommend it.

Serious, professional and fair.
What is necessary to run an office of this caliber.

Dealing with any matter with Eva means enjoying peace of mind in the management. In my 44 years I have come across many people, but few lawyers who are as honest, close and accessible. Without a doubt, a great professional, highly recommended.

She is a great professional.
Entrusting him with a topic is having the peace of mind that he will be 100% involved and fight to the maximum.

Great professional who helps you and looks for a solution to everything.

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