Banco BBVA

Terrible service, you only have one digital ATM for deposits and it often fails, and I have already seen seven ATMs make no deposits "because the system does not allow deposits" and magically if a manager arrives the system accepts smaller deposits. Since they depend on this only digital ATM it is a lousy service.

The person who was at the entrance (on a Tuesday at 2:30) was super helpful, helping everyone and making the procedures for the clients more dynamic, very nice and friendly, my respects (and thanks) to her. I went to process a new account and he guided me through the entire procedure. And the cashiers were also getting the job done quickly. They have good parking, although not as many ATMs or tills. But knowing how to choose a time you get in and out quickly.

The building is well designed, it has attentive people, they are complying with the contingency measures, it has an elevator for people who need it

Mak service employees are very short on paying attention to customer needs

Literally terrible service, I don't recommend it

I can't give it 1 star because it is a convenient location for an ATM but the attention given by the executives is terrible. They're not rude, at least, but they don't tell you how to use their products. You go to take out health insurance and they don't tell you how to use it... then you go around going to private doctors (because you think they cover them) and it turns out that they didn't explain to you that you have to add your immediate family members to the insurance. policy at the time of contracting! So all those expenses, doctors, medicines, studies, you don't recover them because they don't explain them well!!

Tell me, are we in a country where we all know how to use financial services?? Are we taught how to use health insurance in school? Of course not!!!! The sellers of these services are on the FRONT LINE to combat financial ignorance in our country but in this branch they have an apathy that instead of being part of the solution they are part of the problem!!!!!!!

Terrible branch, extremely slow employees, more than two hours of waiting to be with an executive, apart from the person who organizes the line is good for two things and for the same, I recommend you go to another branch if you can or to another bank!! !!!!
In addition, they do not organize their meal times, they leave when they feel like it and leave the client who has been in training for 2 hours to wait even longer

The slowest and rudest employees that I have ever had, more than two hours formed because they decided if someone who had just arrived entered before!

The worst branch I have ever known... Terrible ones and again... I requested a change of branch and they can't even do that...

The staff at this bank so far is exceptional, very friendly and efficient, I have never had problems due to poor service.

Good. They only offer you cards at the entrance

A very clean and impeccable facility, apart from the fact that the staff is usually very pleasant and serves with great patience.

The person at the entrance who is in a wheelchair is a very rude person, a despot and a clown, the service is terrible, there is no organization

Many ATMs and excellent service, I processed a card online for a long time and I just went to pick it up, there was no problem or long waiting time, I am quite satisfied with the product, especially because of the mobile application, I manage everything there without having to go to branch, I highly recommend it.

Terrible service, a line of almost 2 hours to change a check, very bad attitude of the staff, really slow attention

Because you cannot make payments for government agencies on Saturday, it is the only day I can

Pros and cons long time little space for the number of those who serve Saturday type we all want speed and there is no empathy no matter how much the guys try to cover several clients at the same time they need more computer equipment and space

BBVA clones my card twice IN 6 weeks
The first for 2000 the second 3 weeks later for $400
They just called me from a phone in Chih
Telling me ALL my information
For supposedly a platinum card
I mean
DO THEY GIVE MY DATA TO ANYONE?
For what reason have they cloned me twice?

They should set their schedules correctly, I arrived with half an hour left and they just signal that they have already closed, so do they close at 5 or do they leave at 5? It's different, I understand that they are employees like me and everyone else and we have schedules BUT it's as simple as saying that they close at 4:30 pm and that's it! Or if they should close doors at 5 and stay afterwards to do their closing things because they are stealing time from the company, time that THEY ARE PAID FOR.

The Director of the Saucito branch in Chihuahua, Chihuahua, I don't have her name because she refused to give it to me, she let people in who were clearly her acquaintances, there was a waiting line of 6 people who had been waiting for 1 hour. When we said something about it to the person in charge at the entrance, they told us that she could attend in any order she wanted. Then, when several people approached her to complain, she told us that she could bring in whoever she wanted and no way, that it didn't matter how long the rest of us were waiting. All this while the director with her two guests laughed at the 3 people who came to complain. These types of people cannot and should not be in charge of a renowned institution such as BBVA Bancomer. I have a photo that I took of them, just out of respect I do not upload it to the platform, but I am waiting for some type of response so I can send the evidence.

They should have set their schedules correctly, I arrived 5 minutes before 4 and the branch was already closed, since they have published the schedule until 5.

After receiving a terrible experience at the Plaza Monarca branch, I went to this branch, the customer service lady was very kind and gentle as well as very good service.

HORRIBLE EXPERIENCE IN THAT BRANCH, BAD TREATMENT BY THE STAFF AND THEY DO NOT SOLVE YOUR PROBLEMS, I went 3 times for different problems and in no situation did they solve anything for me. I had to go to other branches.

Good facilities, the problem is the customer service, which is incredibly poor.

It says it is open on Saturdays and it is not true.

The place says it is open on Saturdays until 2:30 and is closed all day

BBVA Bancomer Chihuahua Santa Rita

They always take too long, so I made a digital appointment and they didn't accept it because to get service from the executives you have to wait in line like at the carnitas stand in front. Poor organization, only 1 executive serving the entire branch

Terrible service, even if there are few people they always take a long time.
The worst thing was false information, I went to unblock my card since they told me through a call that my information needed to be updated and at the Afuerzas branch they wanted to sell me life, home or car insurance so that, according to the executive, they could unblock my card, since I didn't want to. Buying no insurance seemed annoying and made me wait again to call another executive.

Terrible service from the executives! My parents are older adults, they couldn't carry out an operation on the app, they went to this branch and heard one of these say no more come to ching@r. If you are older adults, I recommend another bank. My dad withdrew the money from there to another bank. Bancomer addresses the attitude of these arrogant people and abusers of older adults.
Since not all older adults know about the application or if these people's solution is to do it through the application (the only solution they give), then CORRELOS saves you money from having guys who are only talking and making a face

I bank more. The parking lot is entered from the public bus side.

The executive who assisted me was very kind. But I would like them to separate appointments from those who show up in person. On certain occasions unforeseen events and emergencies arise.

Terrible service, right now there is no one to help at the ATMs so that people can move faster. I've been here for 2 hours and I went in to say that they could help people and they said no. And apart from 4 ATMs, only 1 is working. Bad service . They should put a support for cash registers only when they drown many people waiting and still the cashiers do not give change 😞

I made a deposit days ago, the cashier did not return the money and they were not responsible for it, they provide terrible service and only say to come tomorrow

Horrible service, the app never works and if you need to use it at the ATM to withdraw cash, God bless you because it always fails when you need it most and the dial-up phones that help never solve anything, terrible bank and service, they already have me fed up!

Very few parking spaces, although they have few ATMs, they serve quickly, but on a fortnight it is quite slow to be served, the ATMs do not accept deposits but they said that soon they will have new ATMs in front.

Much bigger and with more boxes.. it was one of the best changes they made as well as it now has parking which it didn't have before... In general very good branch

Good branch. Excellent service. People take it out with critical tricks because their day is going badly. It is an excellent point for paying tuition around the square.

They marked me from THIS PLAZA, affecting my privacy and my information

BBVA clones my card twice IN 6 weeks
The first for 2000 the second 3 weeks later for $400
They just called me from a phone in Chih
Telling me ALL my information
For supposedly a platinum card
I mean
DO THEY GIVE MY DATA TO ANYONE?
For what reason have they cloned me twice?

I have the photo of the call magazine
When I spoke to complain they hung up on me 6 times because apart from everything they are cowards

It is slow although they serve you kindly but the waiting lines can take more than half an hour.

Very good intentions. Kind attention but a lot of misinformation among the branch and telephone banking executives so you end up going back and forth because they contradict each other and do not resolve.

They do not want to carry out any procedure

I wanted to speak with an executive because I needed procedures for my account but as soon as I arrived an employee helped me and she completely rejected me since according to her I cannot do that procedure with an executive.

Terrible customer service The executive who serves treats employees and customers extremely badly, they should change executives

I had been satisfied with the bank, until I had a problem with an ATM when making a deposit, the deposit was not reflected and they did not return the money and they did not give me any solution to my problem

It took them 15 minutes to serve me and there weren't that many people.

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