Banco BBVA

Pros and cons long time little space for the number of those who serve Saturday type we all want speed and there is no empathy no matter how much the guys try to cover several clients at the same time they need more computer equipment and space

BBVA clones my card twice IN 6 weeks The first for 2000 the second 3 weeks later for $400 They just called me from a phone in Chih Telling me ALL my information For supposedly a platinum card I mean DO THEY GIVE MY DATA TO ANYONE? For what reason have they cloned me twice?

They should set their schedules correctly, I arrived with half an hour left and they just signal that they have already closed, so do they close at 5 or do they leave at 5? It's different, I understand that they are employees like me and everyone else and we have schedules BUT it's as simple as saying that they close at 4:30 pm and that's it! Or if they should close doors at 5 and stay afterwards to do their closing things because they are stealing time from the company, time that THEY ARE PAID FOR.

The Director of the Saucito branch in Chihuahua, Chihuahua, I don't have her name because she refused to give it to me, she let people in who were clearly her acquaintances, there was a waiting line of 6 people who had been waiting for 1 hour. When we said something about it to the person in charge at the entrance, they told us that she could attend in any order she wanted. Then, when several people approached her to complain, she told us that she could bring in whoever she wanted and no way, that it didn't matter how long the rest of us were waiting. All this while the director with her two guests laughed at the 3 people who came to complain. These types of people cannot and should not be in charge of a renowned institution such as BBVA Bancomer. I have a photo that I took of them, just out of respect I do not upload it to the platform, but I am waiting for some type of response so I can send the evidence.

They should have set their schedules correctly, I arrived 5 minutes before 4 and the branch was already closed, since they have published the schedule until 5.