Oficina de Atención Comercial Adeslas Santa Coloma de Gramenet

Shameful, don't go there, this office should be closed. It is a shame that Adeslas allows offices with this lack of professionalism. Dirtying the name of a great brand like Adeslas Salud, leaving it as Scammers.

Best Adeslas office by far. The treatment, attention, empathy (something super necessary in a mutual health) is 10.

Disasters, the problem is passed between Adeslas and Adeslas Caixa. They do what they want with your data and hire what they think is right for them and not the service you request. I am currently processing a data misappropriation complaint. Whatever they do, do not give them your IBAN or personal data because they could open a contract in your name and charge them when you explicitly DID NOT GIVE CONSENT.

Great advice from this office, of course, they think more about their clients and their true needs than simply about selling. As they say in another ad: I came for Adeslas coverage, I stayed for their attention. 10/10

​Oficina Sanitas Hospitalet

SegurCaixa Adeslas

5 hours just to make an appointment and get tested. I was on the phone for 5 hours and they finally cut me off! They said I didn't pay the bill! even though they automatically debit me every month! it's just arrogance. I spoke to their manager! he was rude to me! where did you get these workers??? I hate you! I despise your company!

Terrible service, from start to end, lack of communication everywhere, no answer to queries.

After being stranded on a road in Italy for 6 hours due to a puncture without being able to get out of the vehicle with an 8-year-old child, international assistance advises us to find our lives, if it were up to them we would still be stranded on that road. Zero assistance! And now on the phone they tell us that they have many clients. Well, hire more staff or do not accept more clients if you cannot give them assistance. I AM PAYING BUT I DON'T RECEIVE ANYTHING IN EXCHANGE, SCAMMERS!!

More than 6 months to solve a problem in the bathroom. They installed a new shower tray for us, because they broke ours, in November. On June 2 I reported that it had broken. I'm still waiting for someone to give me a solution. Customer service is inefficient. They just take note and say that someone will contact you in 24-48.

Exasperating trying to solve something with this insurance company.

Oficina Sanitas Barcelona, Eixample

Not the office but the company itself. I was customer of this company in 2021, and in february 2022 I tried to cancel my policy as I already had a job for 6 months in which I have my medical insurance covered. However, during the call I already informed the agent that I want them to cancel ahead of time for february 2023, as I could not cancel for the year of 2022 anymore.

Now, after months of paying in 2023 on an account I don't use anymore, the company has been taking my money every month without my consent, as I had already requested to cancel the policy in february 2022. My advice, if you do have to get a private insurance as a foreigner moving to Spain, do NOT go with Sanitas.

Not specifically to this office but to the company in general: it's horrible. I am aiming to get my insurance for the residence permit as a student in Spain. I'm talking on the phone and exchanging emails with staff to get the insurance. They keep telling me "in one hour," "tomorrow," etc. moving the deadlines. That's not ok, especially for people that urgently need insurance. If it can't be done, no problem, but you're not helping people by giving them false deadlines just to keep customers. You're being douchebags and creating problems for people instead.

A very friendly office. Ms. Isabel Miranda Alvarez is very efficient, experienced and helpful. We choose Sanitas because of her.

Excellent service in the office, I was treated very kindly by Caterina. Thanks for the patience and speed! I recommend

I went for the first time about 1 or 2 months ago. And they did my dental hygiene, honestly great, I really liked the care and my teeth felt super clean, something I know because I am a dentist, and it is not common to find a good dental hygienist. Thank you very much Isaac☆☆☆☆☆ for the dedication you put into my treatment. I'll definitely be back! Thank you so much...

Delegación SegurCaixa Adeslas

Been an Adeslas client for almost 2 years now – After countless attempts at contacting Adeslas customer service to help with my login issues (unable to access my own account) and unable to book medical services online, I keep getting refusal to help and customer service just hanging up on me. They have no interest in helping you and I would strongly recommend seeking a different insurance provider.

The consultant did not want to sell me insurance. He promised to sent an email with an offer at the end of conversion. I hadn't received any email after all from him.

But before that he asked me "Is it good?". That weren't misspelling or language barrier. It sounded like words of some kind of KGB officer, it was scene like from a movie. Like he would expect that someone have a situation, and don't think your situation will get better.

Similar situation had place when I went to Adeslas insurance clinic. I had this insurance from an employer, I wanted richer insurance package, with wider coverage, therefore I had spoken with this sales point. That was some time ago.

Doctor in Adeslas clinic, situated at Gran Via de Carles III, once I enter the room immediately told me "I am not sure if I can help you". Than I thought that she does not want to waste my time, I gave some details of my reasons for a doctor appointment to a reception, they were asking about that,  but after this what had happened at Adeslas branch, I have mixed fillings regarding that. She also added when I was leaving: "This is not America".

I had to go in person to this office, get a number and wait in line in order to get a phone number to be able to end my insurance... DO NOT HIRE THIS INSURANCE

They have 0 interest in their clients. The employees are not trained, and they do not know how their system works. They can't answer questions. The plans are convoluted and miss leading. Seems more like an American insurance company than an european one.

In september I was in office of Adeslas where consultant told me I have nothing to worry about and I can terminate my contract without problem. Then when I was there again on 5.10 other person made my document of termination of contract but said that probably now is too late and we can't do nothing/break it. I was really confused already about the situation. Next day on 06.10 between I was in Adeslas office in Barcelona at Ronda de Universitat where your consultant told me that my contact is already terminated and I have nothing to worry about (he was really unpleasant and unprofessional, i had feeling that I bother him greatly even though office was empty). So after speaking with 3 of your official consultants I still dont have clear informations, I don't even know what is my status now! Quality of service that your company offers is extremaly low. I should also receive a refund of 100 euro but of course nobody is able to tell me when or how... Consultants are totally unhelpful and unprofessional. Nobody is able to give me specific informations, everything is 'maybe, possible, i think so' etc. Day after day one person in your office told me 'no, we cant terminate your contract' and next: 'your contract is already is over, dont worry about it'... Its not serious, I expected much more from such a big company. And its just one of examples of incompetence that I experienced from workers of your company
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En septiembre estuve en la oficina de Adeslas donde la consultora me dijo que no tengo nada de qué preocuparme y que puedo rescindir mi contrato sin problema.  Luego, cuando estuve allí nuevamente el 5.10, otra persona hizo mi documento de rescisión del contrato, pero dijo que probablemente ahora es demasiado tarde y no podemos hacer nada / romperlo.  Ya estaba realmente confundido acerca de la situación.  Al día siguiente el 06.10 entre yo estaba en la oficina de Adeslas en Barcelona en la Ronda de Universitat donde su consultor me dijo que mi contacto ya se terminó y no tengo nada de qué preocuparme (fue realmente desagradable y poco profesional, tuve la sensación de que lo molesto mucho  aunque la oficina estaba vacía).  Entonces, después de hablar con 3 de sus consultores oficiales, todavía no tengo información clara, ¡ni siquiera sé cuál es mi estado ahora!  La calidad del servicio que ofrece su empresa es extremadamente baja.  También debería recibir un reembolso de 100 euros, pero, por supuesto, nadie puede decirme cuándo o cómo ... Los consultores son totalmente inútiles y poco profesionales.  Nadie puede darme información específica, todo es 'tal vez, posible, eso creo', etc. Día tras día, una persona en su oficina me dijo 'no, no podemos rescindir su contrato' y luego: 'su contrato ya está  Terminado, no te preocupes por eso '... No es serio, esperaba mucho más de una empresa tan grande.  Y es solo uno de los ejemplos de incompetencia que experimenté por parte de los trabajadores de su empresa.

Oficina Sanitas Murcia Norte

Very kind, they explain everything to you, thank you Benjamin

Oficina Sanitas Barcelona, Poblenou

Thanks for Silvia, she was very kind and quickly helped resolve the issue

Patricia Sanchez is super-helpful. I have never met this lady but any time I have questions - I simply have to call or email her and she responds with well thought out and thorough answers. Thank you so much Patricia, you are a super star. You have made my Sanitas experience more enjoyable - Thanks :)

Good attention, they solve problems and are friendly.
Calories that the sector learns from this attitude.
Recommended for the service

Very friendly and very professional! They explained everything to me very carefully, they work very quickly. Thank you so much!

Oficina Sanitas Murcia

This insurance service for me is the best, they help you, support you, advise you etc. the prices are affordable, and most of the hospitals I went to accepted my card without problem, and I get treatment no problem. It is well located, in Plaza Circular, very nice atmosphere.

I went to pick up the medical report for some digestive tests. I don't remember the name of the lady who helped me. He was very kind and cordial. I also told the doctor who was going to perform my intervention. Dr. Luján told me that he was the best surgeon.

When I start to explain the incident, the person answering cuts off my line. I have been trying to call for more than 1 hour and they pick up but cut the call again. They cut it constantly. I will have to go in person because otherwise it is impossible to contact.

Sanitas, where my brother works, opens new offices in the 'Tontódromo'. Companies are great because of their workers and this is a clear example. And I'm not just saying it because of my brother, hehe. 😉

Unbeatable attention, Charo Rodríguez has treated me wonderfully, he has resolved all my doubts and always with a friendly and cordial tone. Grateful to her for her warmth.

Oficina Sanitas Murcia, Pintor Sobejano

Great depending on the nurses or doctors you visit

Unpresentable little ones.
First they call me to tell me that I have missed an appointment that they never told me about.
And when they give me a new appointment, I come on time and there are about twenty people at the door queuing just to access the entrance counter.
I don't know if it's due to lack of staff or inexperience but it's embarrassing!

They start bad. I have called to see if they are going to offer me a service from January 1, which is when my company policy comes into effect and they have just hung up on me. Repellent person who has been on the phone. I hope I don't have to require your services, if the professionals are the same.

Video call twice for doctor Enma... yesterday and today. Without answers, I waited a few hours. It's not worth sanitas.

I am calling to inquire about a medical test that has been prescribed for me. A statement comes up that makes me click numbers and more numbers without being able to speak to absolutely anyone. After several minutes and without the speech giving me more options, the communication hangs up without giving me the slightest solution. I call to speak to a person, not a machine. VERY BAD SERVICE.

They have answered me from this Delegation that they would solve the problem of the Prepayment charged in error and they have indicated a support email. I have written, following the instructions, and they have answered me from support, "call Customer Service." Is this a joke or do I have to continue wasting my time to get back the 25 euros they charged me for care that never existed? Coordinate gentlemen, it cannot be that one jumps from one Department to another, without any response and that the problem is passed from one to another.

I tried to unsubscribe as I can't afford the premium at the moment and they don't want to do it, they give me a long time. Very bad

The salesperson lied to me when explaining the discharge conditions and also told me to lie when filling out the Health questionnaire.

We went because of a problem in contracting insurance, because they have charged us for an extra month without having the service and they sent us there by telephone to resolve it, the hairless man at the entrance only commented on the problem and gave us pause saying that that was the He wasn't going to fix it because we had to do it by phone after having traveled 1 hour there, without consulting with someone first, then his partner very kindly told us that they were not going to refund our money and that we should be grateful for the Such a good price that they have given us, that is to say that if they steal €50 from you, nothing happens because for them it is fine, they only go around making a fool of themselves but they keep the money, we will never take out insurance with Adeslas again.

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