Oficina Sanitas Salamanca-Carmelitas

They serve you very well, always friendly for any Authorization you need or questions about your health card

I give you one because I can't give you less, they deceived me once and they deceive me again, they sell policies for the sake of selling without being able to advise a client in conditions.

Oficina Sanitas Salamanca

I have been a client since 2013, where my only consultations are 1-2 a year, luckily.
Now I have a health problem and after calling to authorize a flyer and not following any type of response protocol, but always being the same, we are sorry but... (always being a different negative answer) I go to the Salamanca Health Center, where they give me a different one, but also negative.
They refuse to pay for treatment.
I will cancel the service as soon as I can.
0 resolutions
0 empathy
0 customer service
Greetings,

They don't know how to give an answer, very poor service, the person on the phone doesn't have the information and has to ask someone else, who I am listening to. I don't know why there is an office in Salamanca.

Well, the truth is fatal, they have not done anything to try to solve our problem, the only thing is to get it out of our hands, call Madrid, twice, is the answer I have gotten. And I ask myself, why do I want an office in Salamanca??? What they have achieved is to unsubscribe us, 4 people = €4,800. Could it be that you don't need it?

To be face to face with the public, you have to show a minimum of empathy

Oficina Sanitas Palencia

Delegación SegurCaixa Adeslas

It is unacceptable that a provincial Adeslas delegation does not answer your phone, especially when you cannot go to this office for hospital reasons. They could at least indicate an email, since it seems that they do not want to be bothered by phone.
Negative service 100x100.

Disastrous customer service, rushed and rude operators.
After 20 days of forcing the restaurant door and breaking the glass, I still don't have any solution after 27 days.
5 days ago they sent me assistance to repair the door and the glass, and today they sent me again an expert who already came 15 days ago.
Every time they send an expert, the previous claim is interrupted and another one is opened and we have to wait more days.
DO NOT PURCHASE THIS INSURANCE.

They are the worst, they never answer the phone when you call. You have to call the general customer service phone number, and if you go to the office it's all bad faces, it's hard for them to even say hello. Not at all friendly. I do not recommend it

They are truly incompetent. You have to keep calling them and presenting yourself there so they can do their job, since they don't care about the customers and in the end you have to solve it with Adeslas Central in Madrid so that they attend to you in Palencia. Both the guy and the girl who are serving at the entrance are really incompetent and unprofessional. We really recommend you opt for any other company, since, very soon they will be more professional.

Unfortunately, when you have an appointment for an operation they call you to tell you that they deny it and kick you out of the insurance, having been treating me for 2 years. A shame.

Seguros El Corte Inglés, Vida y Pensiones

I took out insurance with them about 7 years ago. After 2 and a half years I wanted to cancel it, having to wait a little before turning 3 years old to cancel.
They told me at the office that the same salesperson with whom I had hired it had to cancel it: Raúl.
He did not contact me, letting January 27 pass so that the insurance would be automatically renewed for another year. So year after year year after year...
This year, after calling and seeing that the same thing was going to happen to me, I showed up at the office without warning.
I went first thing in the morning, they told me that the sales people didn't arrive until an hour later, so I took time out of the office, I came back, and they told me that he hadn't arrived yet, and it didn't look like he was going to go in the morning. tomorrow.
I spoke with the receptionist, the truth is that the woman treated me very well, and she herself canceled it, giving me a copy, and recognizing that, just as they cared when making a contract, to call the client , they had to do the same thing, when he wants the discharge. And if I had any problem, I should contact Madrid directly.

In short: very bad experience, not at all professional, not recommended, and I give one star for the good attention and clarity of the receptionist, apart from the fact that it is the least I can give. But not even that...

a shame

Pure talk, they don't provide the information you need. They want you to sign without reading the fine print and you are stupid if you don't. Bad vibes, very bad vibes. They tell you that nothing happens, that you sign because it is the guarantee of the English court but you don't know what you are signing, what it includes and what it doesn't. One of the most surreal places I've ever been. In a normal insurance company they give you all the information and then you sign if it convinces you. Here everything is very strange... but with the guarantee of the English cut

Very unprofessional, they only want their commission for doing the insurance and they don't explain anything to you in the fine print, then the receipts arrive and you find out things as you go. A shame. I will never go back you scam people

Their agents are very friendly and their agents do not get annoying when you say no to one of their offers.

They sell it very well but the prices are not competitive at all.

El Corte Inglés Seguros

When you buy the phone they make everything precious, I contract the phone insurance with them, it falls, it breaks and they give you the phone from another company that takes care of it, they come home for it 10 days ago, they give you another one of replacement that the battery does not last even 30 minutes (on top of that they tell you not to complain that they have given you a phone and that they would have been careful) and in turn this company hires another that is fixing your phone, you call the Court English because you are with them who you contracted the insurance with but they don't want to know anything they tell you that they call you and they have called you? Because not me, hey, but to contract you get dizzy, come on, DO NOT CONTRACT THE INSURANCE WITH THE ENGLISH COURT because they don't know how to do their job and we keep waiting for them to fix my phone, but according to one of the companies that has my phone in a week I had it at home.

Don't even think about taking out any type of insurance, they are MAFIOSOS, when you are going to cancel within the deadline they drag you out and if you get serious they refuse to process the cancellation or non-renewal of the insurance, the only thing they are looking for is their commission, then they ignore it, there is a class action lawsuit in the OCU.

Insurance El Corte Inglés Paseo Zorrilla are scoundrels, they tell you that you can cancel the insurance after 6 months whenever you want, when you go to cancel it they no longer want to know anything and they tell you what the sheet says, If no one reads those contract sheets, you trust what the person who attends to you says, because they have deceived and scammed me. They don't even deserve a star.

I took out insurance for the laptop, which kept crashing, malfunctioning, breaking down, the fact is that they took it on October 12th to fix it. I have called the insurance three times and as of November 28th I still don't know what's going on. What to do with it, if they are going to repair it or what are they doing, disastrous service, I do not recommend it to anyone, the English court is no longer what it was

Today I went to take out insurance and they moved me from table to table, the ladies were more eager to laugh than to serve, no information about the insurance, in the end everything they told me couldn't be done, they told me over the phone. They have solved it or I think they will hire anything in person again, as they miss the good professionals there were, such as Carmen

I have requested authorization for a test two weeks in advance, they ask me for documentation, forcing me to visit the specialist who prescribes it again and the time and money that it entails, and they delay me once it is delivered because the information is not complete, but they also do not prescribe that you must deliver. They force you to cancel the appointment with what it entails for both the patient and the healthcare provider who is going to make it. What I said is a shame. When things go wrong you really see what kind of insurance company they are. If they do not want to take the test, say so clearly and stop wasting time with calls and procedures. All the best

I present my case to help other insured people! I have been trying to process an authorization for a non-complex surgical intervention since November 2 (with a doctor who has an agenda with a long waiting list). After making the request through the app, attaching the corresponding prescription, they then ask me for a chronological report from social security. I had to wait for the appointment and, although with difficulty, I achieved what they asked of me, since they did not understand what connection that report could have to a private entity. After 6 days of waiting since I sent you the report I still have no response, my intervention is supposedly scheduled for the 21st and the doctor needs your authorization to be able to continue, reserve an operating room and other needs in the intervention...
After several calls they only tell me that it is being evaluated by the medical direction.
Luckily it occurred to me to start processing this a month in advance, this is exasperating as well as a delay for healthcare, fortunately it is the only intervention I have had to undergo for now. I'm very upset

Disastrous and they are only for the essentials. When I say this, I am going to present my case of the many that there are.
In July I go to my Adeslas insurance, to be able to expedite health issues, which I go to the Sacred Heart of Jesus Hospital in Valladolid, it is because I have a pain in the sword that causes plaques and in which it is not very clear and they do an MRI, they see that I have a fracture in the L2, they give me treatment and a belt and in 7 days they see me again.
When they saw me again they decided to put me in a corset, in which I stayed for two months. They took off the corset and saw that it was not welded the way it had to be welded. 30 physio sessions and something better continues, but it is not good.
After approximately 3 months they do another MRI which the result is that there is inflammation and they decide to operate, and put, as they say, cement.
They do all the tests to operate, but ADESLAS does not authorize the operation.
They ask for my medical history and decide not to give authorization because in 2016, I had low back pain and they say that what I have is due to this. The doctor who was going to intervene on me decides to speak and send a report to you and they continue with the same attitude as Adeslas, he himself decides to speak with the management of Adeslas and tells him the same thing that there is a pathology from 2016 and that this is fine for the cause I said before.
Which has nothing to do with the fracture that I have at the moment.
For that reason, not. They authorize me for that operation.
If you are a medical insurer, you don't show it anymore when there is a serious operation you wash your hands, you only want money, money for small things and right now I am in a situation that is probably worse than the injury I have and I am considering report this issue.
And my complaint is the following, do not say that they are the best in health because for my part they have not proven it to me.
As far as I'm concerned, I can't say that I'm happy with you and whether I'll tell my friends, family, etc...
And I give them a star in the reviews and because they don't have to give any stars, I say greetings and that they continue to take care of the health of their clients, unlike me. 😡😡😡

I am going to rehabilitation because I have had surgery for an injury that can take between 6 and 8 months to recover. When on July 20 I request an authorization to continue, suddenly they ask me for a medical report. I get it, I take it to this delegation in Valladolid and someone, I don't know who it is because he is hiding in a delegation office and doesn't come out, says he doesn't understand why a doctor sends me more rehabilitation if I have improved. I go back to the doctor and he details in his report why this injury needs more rehabilitation. When I bring the new report, the same person, who has not seen me, nor has he evaluated me medically, questions that opinion of a traumatologist and says that he will call the clinic and that he will assess, so today, I am still waiting for them to give me the authorization that is supposed to take 48 hours. While I haven't gone to rehab for almost 2 weeks, I've been in pain again and lost some mobility, I'm still sick and unable to drive.

After working and having insurance for many years, now that I really need it because I have breast cancer, they want to delay certain authorizations that I have covered in my policy and I also enter into the protocol... it is better to delay it to wait for other tests than are less important to start treatment. Options: have the oncologist make another report, pay for the test yourself or wait a month to see results, and/or make a claim... this is really serious, I don't doubt the medical direction but they are not a specialist in oncology that's what the reports are for, I think that in this situation every minute counts. It is a shame to have a disease, (which I have not chosen) and that they leave you stranded, I really do not know what else to do but they are playing with a life.

Valladolid Sanitas office

I have tried to contact you and it is impossible to tell you why there is a delay of eight months to make an appointment with a dermatologist and the same thing has happened to me with other specialists, please solve it and if not let us unsubscribe when you give us the win

Advice: do not take out dental insurance with them, do you know the strategy they use? They make an appointment for you for treatment at the end of the month, there they offer you to take out the insurance because the price of insurance + treatment is lower than the insurance treatment and then the start date of your insurance is the 1st of that month, so, You pay for a year of insurance but in reality you only have 11 months.

I don't want to put a bad review because I don't want to hurt the company. Just to indicate that a year or so ago, just after giving birth, I went looking for help since they had charged me for the insurance, more than 700 euros, and I did not want to continue with it. I was served by a young girl who was very very unpleasant, I know other people who work in the office and they are a sweetheart. Basically he told me that I was delinquent and they were not going to cancel me. Basically I had to pay the 700 euros for not having given 2 months' notice and continuing to suffer harassment from subcontractors who called me daily and took the money from the receipt that I had returned. After filing the prospective complaint with consumers. Sanitas contacted me and they did not make me pay that money. Just saying that you can't treat people like that, and not even consulting it and assuming that there is no solution in very bad ways.

I've been calling all morning and no one picks up the phone. They skip the answering machine so you can use the website and they hang up on you. A shame

Hello, can you answer my phone?
I've been calling 2 days in a row and nothing.
My goodness

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