Banco BBVA

This branch has the worst service of the Bancomer in the Area. They do not respect turns in line. Waiting times are exaggerated (more than two hours!). The slow desk executives at the entrance do not give you a turn if you are going to pass by desk executives. Therefore you have to wait in line like at social security. The worst care of the worst

Terrible service from the employees. I was there for a little over half an hour and the staff that was at the door didn't even attend to me. They only said that they would sit me down and they didn't support me at all because according to him, it was none of the business of the person who serves that they open early if instead of serving you want to have breakfast first

Bad service in this branch and in the one in Loreto, they do not agree on the amount to get a card, they contradict the information on the internet and that of the help line, I just wasted my time and the best thing was to get my card in another bank.

Terrible service, they did not give me a solution to the procedure that I went to do and the executive who attended me never paid attention to me because she was on a very important call that she had on her cell phone.

Two ATMs to make payment for services, deposits or withdrawals broken outside the service area and another very slow one in operation, only one and two ATMs to withdraw cash in good condition, we are improving 😄😄

Plaza Explanada terrible service to suppliers. It hurts all tenants their lack of efficiency...

Terrible attention, they do not respect the clients' respective shifts and little knowledge about the existing procedures.

The bank is very good, the deposit box NEVER works, it is always under maintenance! It's the only flaw I can see

BBVA

The Bancomer is located inside Galerias Serdan Mall.

TERRIBLE SERVICE. Shortage of staff with a despotic attitude, the same lady who attends at the entrance is the one who also attends to some procedures at her mini table, and it is the same one who is attending to inside the bank, she cannot cope, therefore the huge lines form and Those of us who are waiting for her to carry out a procedure for us, like me, took a long time (almost two hours for a procedure that she completed in less than 15 minutes), plus I had to wait at the entrance to be given my turn because there was no one there. I DO NOT RECOMMEND GOING TO THAT BRANCH, better look for another where they are not rude and have their functions well delegated.

TERRIBLE SERVICE from the executives (bankers). According to the ticket, they attended to me in 15 minutes, 60 minutes passed and they did not attend to me. In that period they only attended to 3 people and 6 absent tickets.

Excellent service, very friendly executives.

Being inside the plaza and there is always security on all floors, it is very reliable and all the kids are very accessible

Terrible treatment from the lady who gives you your turn.

None of your staff could help me change my transfer limit in my app, why do they say you can't 🙄

How terrible for the employees and the app

Excellent financial products, good service and excellent solution to doubts and problems.

BBVA BANCOMER Plaza Loreto

TERRIBLE, TERRIBLE SERVICE, I went to withdraw an investment and the so-called executive with whom they sent me NEVER put down her cell phone, she only told me that because I was going to that branch, I told her that that was my branch and she told me to do it for the night. online banking, which I told him and I showed him that he wouldn't let me do anything, and he told me that then over the phone, I don't know what kind of bank does that...
I was never able to withdraw my investment, KEEP WITH MY MONEY, and today I requested my payroll change to another bank that DOES SERVE its customers, I hope they close those kinds of bad banks, or that they hire capable and educated people.

Terrible service from this branch, there are more rude managers giving you orders, even how you have to stop to wait for cashiers while no more customers enter through the reduced space, how is it possible that the next day of the fortnight there are only two cashiers having 5 boxes, the worst sucy from Puebla for sure

It is truly incredible how lazy the workers are and especially one named Abrahm Mora (however you spell it) he was carrying all my documents and it was 3:25 pm and the only thing he did was ask those of us who were trained what procedure we would do and many of us were He said that they close at 4 and that if we didn't get there we would know, we told him that the procedure we would do was very quick as far as we were aware and he still insisted that if we were sure of staying, we said yes, when it was time to pass , he reviewed the papers again, which were requirements, the proof of address and the INE and finally he told us that the total Play voucher was not valid because it was printed, we showed him that now the new modality is digital, so he asked us for a email that was verified from said receipt, in the same way we showed it to him and he told us that he did not know if it would happen and that he would ask, he asked me, it took a while (using time that according to him was already limited) and he came out saying that it is not valid That but yes the one from Luz, Telmex among others, less Total Play, I now showed him the digital one from Luz and he said that yes but that now he was going to print it, it is really very sad that as long as they don't attend to each other They are so rude, I hope they fire him soon for people like that

To begin with, they make you wait even when you have already made an appointment, I was going for an account unlock because the app asked me to update my file, without lying I was waiting for 1 hour and a half while I saw how they served others, the executive who helped me told me that They had to charge me a monthly commission or I had to link my account to insurance so that they would deduct 200 per month and that was the only way to unblock the account, I brought my proof of address from January and I went in March and they told me no It was acceptable because I wanted a more recent one, (since it is no older than 3 months) I told him that they only wanted to take money from me and that I did not want any insurance. In addition, he told me that it would take 30 to 45 minutes for it to unlock, I had to go to the office. from Plaza Tolin where a very friendly guy helped me, I didn't wait in line and in 12 minutes he unlocked my account. If you are going to carry out a procedure, do not go to that branch, they only serve if you are going to ask for a loan or they want to force unnecessary insurance on you, terrible service!

Being the only BBVA close to the forts area, many people come there and for much of the time it is very full. But the attention is not bad.

Terrible service, there are many anomalies that must be corrected, they do not have friendly advisors to help at ATMs that are always full, better the cleaning lady who is very friendly is helping people, they do not have police and it is one of the branches where the most assaults there is, it takes more than 40 minutes to be attended to, their service is very slow, at the counter there is also zero friendliness, they are very apathetic and arrogant, I go because it is close to me, but NOT because of their service, which is TERRIBLE in every sense of the word, URGENT They should improve their customer service because their bag is too big, and the manager is always conspicuous by his absence, he is never in the branch,

It is not for service to the general public, that needs to be fixed.

I received terrible service from the branch management and nothing I requested was resolved. Now I need the credit card cancellation request letter that I sign to the director and there is no way they can solve it for me. Where and who can I contact?

Since I only go to the ATM area, the truth is that they are always good, I have never had one damaged and everything is always very clean! 🧼

The staff, specifically the executives, is this time the 2nd time I have been waiting to be attended to. I have already been waiting for 30 minutes. I do not recommend that you come to do paperwork with these executives, they are slow, slow, slow. slow ..............etc

Excellent service and the app is genius, very safe 😉👍

Disgusting service because they don't even offer to help you, they try to convince you that everything can be done by calling customer service 800 or using the application, but in reality the app doesn't work or they ask you to return to the branch. Disrespectful!

Very agile, clean and the guy at the entrance to ATMs very well ordered people, who is going to deposit, who is going to withdraw or who is going to see an executive, he also helps the elderly in the cashier's execution.

I went to the BBVA at UDLAP campus in June 2019 to get a credit card. This required me to bring my German passport to the bank. Unfortunately, the lady from BBVA forgot to give me back my passport after copying it, which I, even more unfortunate, did not notice. So I left without it. Two days later, I wanted to start applying for the renewal of my temporal resident status and wanted to fill out the forms. Of course, I could not find my passport... I remembered that I took it to BBVA. So I went there and asked both ladies that are taking care of the customers, whether I forgot my passport there, and whether they maybe found it. Both said no, they didn´t find anything... Ok, so I though I must have lost it somewhere on the way out... That was bad, since I needed it for the renewal of my mexican green card, which was due in a couple of weeks... After taking care of all the paper work for the lost document, fortunately, the German Embassy was quick and I received my new passport on time, but of course, this cost me 3500 pesos. Then, I had to renew my B1/B2 visa for the United States which was glued into my passport: another 160 US dollars. Plus 2 times travel from Puebla to CDMX, passport pictures etc... So, overall I paid about 9000 pesos. Now the funny thing: Today 27.01.2020, half a year later, the BBVA calls me and tells me to pick up my passport. Yes, they had it for more than 6 months!!!! and didn´t tell me before!!!! although they knew me and had my number!!!! I was there plenty of times in the meantime!!! I am so mad and disappointed right now, because they were JUST TOO LAZY to look for it when I was there, two days after I forgot it at the bank. This cost me so much money and caused so much stress! Of course, it´s my fault that I left the first time without the document, but this happens... What can not happen is that the employees do not even bother looking for an important document of a customer!!! Lesson learned: if you are sure of a thing, persist! Make people get up of their chairs to help you!

The staff is not trained and sometimes they just waste your time.

Excellent, only the only defect of not being able to deposit money

Horrible service with ugly unhelpful employers. I went 3 times to open a bank account and they denied me for a different reason each time without clearly explaining what I had to do to open an account as a foreigner.

BBVA Bancomer

They only have one executive, of course it becomes saturated and you wait a long time to be served by an executive. Adding that the executive sometimes attends to people to guide and give them a turn for cashiers, executives or clarifying doubts at the cashier while she is serving you in the executive cube. I recommend not going unless you have time to spare.

Excellent service and they are very friendly

They attended to me quite quickly and were very friendly. It is an excellent branch.

Everything is fine, except that the ATMs do not offer you 100 bills, only even quantities.

I appreciate Cesar's attention, what warmth and humane treatment, excellent attention

@bbva the worst bank in Mexico, its executives are not capable of solving anything. It took 3 weeks for them to change a status that the @bbva executives themselves captured poorly and now I have to even bring the baptism certificate to fix something that they themselves did wrong.

Terrible customer service and attention, first they make you wait 2 hours, when they serve you they do not accept extensions with everything and new validity why the passport must be reprinted. And a month ago I came to explain the situation and an executive told me yes.

A terrible service, the executives who attend the branch pass the clients in order of their interest instead of the shifts and if you have a difficult situation they make you wait, in addition to their desire they leave if they help you or better they send you to another branch . disgusting people and especially customer service

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