BBVA BANCOMER Plaza Loreto

TERRIBLE, TERRIBLE SERVICE, I went to withdraw an investment and the so-called executive with whom they sent me NEVER put down her cell phone, she only told me that because I was going to that branch, I told her that that was my branch and she told me to do it for the night. online banking, which I told him and I showed him that he wouldn't let me do anything, and he told me that then over the phone, I don't know what kind of bank does that... I was never able to withdraw my investment, KEEP WITH MY MONEY, and today I requested my payroll change to another bank that DOES SERVE its customers, I hope they close those kinds of bad banks, or that they hire capable and educated people.

Terrible service from this branch, there are more rude managers giving you orders, even how you have to stop to wait for cashiers while no more customers enter through the reduced space, how is it possible that the next day of the fortnight there are only two cashiers having 5 boxes, the worst sucy from Puebla for sure

It is truly incredible how lazy the workers are and especially one named Abrahm Mora (however you spell it) he was carrying all my documents and it was 3:25 pm and the only thing he did was ask those of us who were trained what procedure we would do and many of us were He said that they close at 4 and that if we didn't get there we would know, we told him that the procedure we would do was very quick as far as we were aware and he still insisted that if we were sure of staying, we said yes, when it was time to pass , he reviewed the papers again, which were requirements, the proof of address and the INE and finally he told us that the total Play voucher was not valid because it was printed, we showed him that now the new modality is digital, so he asked us for a email that was verified from said receipt, in the same way we showed it to him and he told us that he did not know if it would happen and that he would ask, he asked me, it took a while (using time that according to him was already limited) and he came out saying that it is not valid That but yes the one from Luz, Telmex among others, less Total Play, I now showed him the digital one from Luz and he said that yes but that now he was going to print it, it is really very sad that as long as they don't attend to each other They are so rude, I hope they fire him soon for people like that

To begin with, they make you wait even when you have already made an appointment, I was going for an account unlock because the app asked me to update my file, without lying I was waiting for 1 hour and a half while I saw how they served others, the executive who helped me told me that They had to charge me a monthly commission or I had to link my account to insurance so that they would deduct 200 per month and that was the only way to unblock the account, I brought my proof of address from January and I went in March and they told me no It was acceptable because I wanted a more recent one, (since it is no older than 3 months) I told him that they only wanted to take money from me and that I did not want any insurance. In addition, he told me that it would take 30 to 45 minutes for it to unlock, I had to go to the office. from Plaza Tolin where a very friendly guy helped me, I didn't wait in line and in 12 minutes he unlocked my account. If you are going to carry out a procedure, do not go to that branch, they only serve if you are going to ask for a loan or they want to force unnecessary insurance on you, terrible service!

Being the only BBVA close to the forts area, many people come there and for much of the time it is very full. But the attention is not bad.