Milenium Clinic

How can one give a 0 star??

I had a very bad experience at this clinic visiting the gynaecologist.  Before I was let in, I could see that the nurse and the doctor had been discussing me.
When I finally went in, the doctor showed no concern and did not ask me a single question. She also barely responded to the questions I had. She performed an ultrasound and a pap smear and only scribbled a useless prescription at the end after I literally raised my voice to explain myself.  Would NOT recommend. This was a Dr. Gloria.

I have been going there through my whole pregnancy and can only say great things about both the doctors (Belen Lampaya), the echographist (Laetitia) and the nurses. Great care and very patient to help me understand what was going on considering my bad level in Spanish.

My experience in this centre is absolutely great! Women in the reception were great all the times I went were - friendly, helpful and caring (even when I started feeling really bad after some análisis  they took care of me an helped me to feel better). Dra. Lampaya is also really friendly, helpful and trying to explain you every detail. Women in the analysis room were also really nice!

After visiting several Sanitas centers, this is by far the best one I have been to, I am surprised by the comments. They are friendly, agile, it is quite new and there is not too much wait. They have treated me very well and I have felt comfortable (gynecology and eco).

The attention at reception is incredible, they always solve my problems. The service is fast, they have all the equipment if you need to take an exam. I love this medical center❤️

Sanitas

DO NOT HIRE SANITAS. They have terrible customer service and when I requested my leave due to change of residence to another country, which is supposed to be possible at any time, they denied it. They are thieves, they make you pay for mediocre services that you no longer use!!!!!!

Scam, do not contract, I have a knee injury and they exclude me from both, and only for going from Sanitas company to individual. The commercial told me there would be no problem... But after hiring him and not being able to unsubscribe for a year, he tells me that he doesn't fit... and above both knees instead of one....

Outraged!! My mother's partner has been paying for Sanitas for 35 years, which is not exactly economical, believing that she was in the hands of good health insurance. He got some blood clots, he became unconscious, in confinement, being alone and they took him to the public hospital. When he began to recover, he asked to move to a center with rehabilitation, to regain autonomy and mobility, since he is fine mentally. He requested a transfer to an agreement with Sanitas due to proximity to be able to visit and treat him and Sanitas told him that they did not cover anything, neither hospitalization, nor rehabilitation, nor ambulance transfer. THEY COVER YOU ABSOLUTELY NOTHING, nor do they give you any type of alternative. They have left him abandoned to his fate, nothing to do with the images in the advertisements that talk about being interested in their policyholders. We find it outrageous that after decades religiously paying the fees, barely using it, when he really needed it, the insurance has not been up to par, he has felt totally abandoned by the company. You are supposed to have private insurance for when these things happen that no one wants to happen to you, not just to pass the bills and ignore it later. The attention received by Sanitas has been terrible and it is shameful that they evict him in this way. Apart from that if they have to take him to a rehabilitation center to regain mobility, he is fine mentally, he only has the option of centers that are in the mountains of Madrid, more than 120km away, which prevents daily visits. SANITAS HAS DISREGARDED EVERYTHING, EXCEPT PASSING THE CHARGES. THEY DON'T COVER YOU ANYTHING, AFTER 35 YEARS. SHAMEFUL!! I DO NOT RECOMMEND TO ANYBODY!!

Very, very, very displeased, it seemed like a sure thing for the best and it turns out to be the worst.
For each month I am receiving up to 4 charges.
I can't wait for the contract to end and never hear from them again.

Hospital Universitario Sanitas La Moraleja – Edificio Ana de Austria

Everything was very fast. Amazing woman works in the laboratory. Very kind and positive. Don’t understand why some people complain

I am very happy with the service of my dermatology doctor, however since you have to call by phone to make an appointment it is absolutely impossible to communicate with the reception, and they were the ones who asked me to call because they did not have the agenda open for the appointment. 2024, I'm going to have to go there to make an appointment, which seems tremendous to me at this point, when it's also not my fault that you don't have an open agenda in November. Of course, you cannot make an appointment either from the center or from the app. Much to improve in this aspect

It is impossible to make an appointment with Dermatology in any way, neither through the App, nor by calling the managers, nor by going to the center, nor by making the appointment months in advance, even though the appointment is for cancer follow-up. of skin. It is incredible and impossible so much incompetence, before they worked much better. If we continue like this we will have to cancel the policies with great regret.

Impossible to make an appointment with the dermatology area. If there is a lack of personnel, hire them, and if there are enough, organize them and update the customer service protocols and policies, PLEASE.

I can't imagine that you have to spend weeks calling to make a simple appointment (by the way, even from Sanitas Central, they put you through to them and finally hang up the call)...Unbelievable.

I have been trying to make an appointment since September at Dermatology, I finally found one but the doctor cannot follow up with me since she was not the one who operated on me. In Sanchinarro salons they tell me that their agenda is open but only in Ana de Austria and they assure me that they will give me an appointment there for sure, I go to Ana in Austria and in a very bad manner they tell me that they are sorry that the agenda appears closed and I must wait --- That is, medical insurance so that they can keep you between 6 and a year without having a dermatology review. It is better to go to another insurance where they do have open agendas and can treat you properly, in case you have any serious problems as you do not have gaps in sanitas, open agendas, you can prepare now...

Hedonai Madrid - Sanchinarro

Hello, I'm not one to give reviews, but I can't pass up congratulating the Hedonai Sanchinarro center and RECOMMENDING it.
I have been with them for years, doing different types of treatments and always with a happy ending.
They are very professional in what they do, they advise and guide you very well.
Dra Blanca, spectacular and the girls the best.
Thank you and I congratulate you for the good atmosphere you generate.

It is the first time that I have posted a review of a site, but the treatment and treatment seemed like a joke to me. I have paid €900 for 10 sessions of LPG and pressotherapy and they have barely had any effect. Years ago he did it to me in another center for half the size and the circumference of my legs went down 6cm. On this site they didn't give me before or after, just some photos when I started the treatment. The doctor received me the first day and never checked me again, not even after finishing. Most girls are unpleasant to deal with. They arrest you and leave. They don't hear you if you call them and one day I had to get out of the prison by myself because it wasn't working well. In fact, one of them told me that if I forgot the mesh again she would send me home even though I had only forgotten it once. I asked that they not put me with her again for this reason and because she had hurt me and the next day she showed up. The only nice girl is a long-haired redhead girl. And lastly, the center leaves a lot to be desired. Since the floor is tiled, they could put a rug at least to change your clothes so that your feet don't get cold... I'm super sorry and I feel like I've been ripped off for a treatment that I still pay for. I have been to many different beauty centers and I have not seen anything like it.

Unfortunately, waste of time and money. They don't answer the phone, they tell you that the separation between sessions is 2.5 months (in all other centers it is usually a month and a half) and they also don't give you appointments (according to them "they open the agendas every 3 months) and so on they continue your interval your business strategy, your bonuses expire and you are left without money or sessions. Seeing the situation, I requested a refund at the beginning of the treatment and they refused.

The review is towards the appointment/telephone service system. I have called THREE times today to reschedule an appointment. On the first call a guy answered me and then hung up or hung up. They haven't called me again. In the second, I waited for SEVEN minutes, until I decided to hang up, because I don't have all day. In the third and last, more of the same, EIGHT MINUTES WAITING until I hung up. Disastrous, lousy service. Also, every time I go it is empty or I see 1 person counted but they never have space/availability when I want to change an appointment, I don't understand anything. Anyway, mid-afternoon calling so that NO ONE has attended to me and they haven't solved what I wanted.

The appointment system couldn't be worse. I have been waiting for more than 20 minutes. I have called 3 times today and there is no answer. Furthermore, every time I make an appointment it is for more than 1 month and at times that do not suit me. Terrible customer service

La Moraleja University Hospital

Sanitas La Moraleja Hospital, located in Madrid, is a leading medical facility known for its exceptional quality of care and services. With state-of-the-art technology and a team of highly skilled professionals, it offers a wide range of medical specialties and treatments.
One of the key aspects that sets Sanitas La Moraleja apart is its commitment to patient satisfaction. The hospital strives to provide a comfortable and welcoming environment for patients, ensuring their well-being throughout their stay. The staff is known for their compassionate and personalized care, going above and beyond to meet the individual needs of each patient.
The hospital boasts modern and well-equipped facilities, designed to provide the highest standards of medical care. From advanced diagnostic tools to cutting-edge surgical suites, Sanitas La Moraleja Hospital is at the forefront of medical technology. This enables the medical staff to offer accurate diagnoses and perform complex procedures with precision and efficiency.
In addition to its exceptional medical care, Sanitas La Moraleja Hospital also prioritizes patient safety. Strict protocols and guidelines are adhered to in order to minimize the risk of infections and ensure a safe environment for all patients. The hospital is known for its rigorous hygiene practices and continuous improvement initiatives.
Moreover, Sanitas La Moraleja Hospital is committed to continuous medical education and research. The medical staff regularly attends conferences and seminars to stay updated with the latest advancements in their respective fields. This dedication to ongoing learning ensures that patients receive the most up-to-date and effective treatments available.
Overall, Sanitas La Moraleja Hospital in Madrid is recognized for its excellence in patient care, state-of-the-art facilities, and commitment to safety and continuous improvement. Patients can trust in the expertise and dedication of the staff at Sanitas La Moraleja, knowing that they will receive the highest quality of care and support during their time at the

Very good experience giving birth at this hospital. Respectful and empathetic professionals and a comfortable room. Also had to go to the emergency room twice for events unrelated to the birth and both times I received very good care and they ran all the necessary tests. Good pediatric care as well. Everyone from administrative staff, to nurses to doctors are polite, nice and helpful which  I really value. Makes all the difference.

why was my wife's temperature measured at 37.9 (a person from triaje 1), put the lowest priority and we waited for 1.20 to then come up with a temperature of 39.5 and we changed the priority? And ofc time with a changed priority began to count from zero

Its a nice hospital with excellent emergency services.

I was rushed to the emergency last Feb.19,2021,due to difficulty of breathing,backpain.I'm so THANKFUL for taking good care of me,all the hosp..STAFFS they were so accomodating,friendly.Very clean room,the food is very good..GOD BLESS

Hospital Universitario Sanitas Virgen del Mar - Edificio López Pozas 22

I was a bit skeptical having read some of the reviews, but very fortunately, I had a pleasant experience. The lady at the reception was very friendly and the nurse who attended was equally polite + friendly. I felt comfortable and it was all very fast, as far as my first visit goes. I'll gladly return.

The location is very good too.
Definitely recommend!!))

Did a PCR here. Everything went smooth, nice personnel.

Alright. Very fast and professional. I went to do an antigen test. The nice secretary. The excellent nurse. I let you know what he is going to do and it doesn't hurt, very professional. The results in 30 min by email even if you are not from Sanitas. There is more or less easy street parking. Antigen test 18 euros

I didn't complain about the service
But the policy is a trap, it's bullshit! They have to be very careful with this! To register only 1 minute, to cancel you have to call the last month of the contract. If you are renewing the contract, you have to pay another year. It means the policy is per year, not per month!

I loved the girl at the reception, very friendly and helped me manage an appointment, the psychologist Elizabeth, very empathetic, thank you very much I will return 😍🥰

Hospital Virgen del Mar - Edificio López Pozas

The doctor failed to fill in my prescription correctly, and the local pharmacy refused to sell me the medicine as a result. Avoid this hospital.

Do NOT go see Cecilia Garcia Diaz. Absolutely terrible patient treatment.
When a doctor diagnoses you with an incurable disease (that you in fact don’t have after testing!) before examination and fails to reassure you of anything before leaving the appointment. Edit: I will absolutely not write to you on this email you gave me in the reply. All the info you need is in this comment so stop trying to get out of it and be professional for once.

We didn’t like the service in the hospital, it was very chaotic at the reception and we had to wait long for our appointment. Maybe they are not used to work with expats, however we decided to change to another hospital.

Lovely hospital, nice service, they always try to help with fast solutions

Good service, both at reception and in the consultation, the doctor who treated me was perfect.
Minimum waiting time.

Hedonai Madrid - Princesa

They have closed permanently, leaving customers without any notification.

When calling Hedonai they say: “We are under construction” in front of the English court and I don't see any premises under construction.
Little by little they are closing centers without prior notice, deceiving that they are going to reopen to improve care and it is not true.
In the end they will close them all and they will enjoy the money of all the clients without serving any of them.

Good morning, I wanted to know the real reason for the establishment's closure without notice. What do those of us who have half-finished treatments and appointments already booked and have not yet been notified of anything do? I cannot go to another center because it has been years since I started here, I chose precisely this center because of its proximity... is there anyone else in the same situation to be able to claim jointly? thank you!

I have been forced to write a negative review of this center. My assessment is aimed at the lack of organization/coordination, I don't know if it is due to the continuous rotation of staff or lack of disposition on their part. After finishing my sessions (which were also many and quite expensive), I acquired a voucher (22 sessions). With Leticia (former manager who currently works at the Castellana center) and Verónica (current worker at the center) present, they assured me that because I was a former client, instead of consuming 2 sessions on full legs, it would count as 1 session. At the time I insisted that they leave it reflected on my file and they confirmed it. On another occasion, I asked again if it had been registered and they confirmed it. It didn't seem right to me to ask every session I attended to continue insisting/doubting whether they reflected said promotion in my file.
Finally, they tell me that I no longer have sessions available (even though I had an appointment, that is, I supposedly had sessions available) and that there is nothing of the promised promotion registered in my client file.
Furthermore, since 2019 and having paid for so many sessions performed, honestly, the results have left much to be desired, that is, practically zero and I reiterate that there have been many sessions performed. No words.
In short, lack of professionalism. I do not recommend it and I will formalize a claim in person as soon as possible.

A firm you can trust, I lasered entire legs, armpits and groin 15 years ago and it is perfect to this day.
Now my daughter is doing it and she is delighted, Princesa's center is good, good professionals and Silvia's treatment and good work stand out.

Last year I started doing lasers on my face. Now I'm with my legs. Cristina has been assisting me, who is an absolute charm and a great professional. Now I am being assisted by Laura, who is also a sweetheart and a very good professional. I've been doing great since the first session. Thank you very much, girls!!!!

Centro Medico Alberto Aguilera

I don't know how to define it, surreal to say the least. I went because I thought I might have a sprain and as soon as I entered he didn't ask me anything and started telling me about spinal diseases he had and didn't even pay attention to my ankle. After insisting that what hurt me was my ankle and not my back, he sent me, in addition to an x-ray of practically the entire body, one of the ankle, which he didn't even look at when the x-rays arrived. He practically didn't even look at my ankle and after insisting that he please tell me what was wrong with my ankle he told me yes, it was a sprain.
Not being happy with the consultation at all, I decided to go to another doctor and a physio who listened to me and told me that I didn't have any sprain, that I had tendinitis.
He is a very kind doctor but I would not return to him.

Disastrous, the worst ultrasound I've had in my life. As soon as I arrived and called the phone, the treatment left much to be desired and in person the woman at the reception has not improved anything. I don't take it personally because all the people who have come after me have suffered the same “kindness” and professionalism from this person.
As for the ultrasound by Dr. Manuel, unfortunately it is the worst that I have had in my entire life, lack of desire and interest in looking for relief from pain.
In short, I came to this place out of urgency and because it was the only place that would give me from one week to the next in August and now I understand why.
A waste of time, now I have to look for professional people who know how to do their job.
The bad thing is that clinics like these survive thanks to Medical Societies without contributing anything to patients.

During my stay in Madrid, where I don't usually reside, I need to have a couple of stitches removed a few days ago in the country where I reside. My insurance is private. I have addressed this center. They advertise themselves as a medical center but they are not competent to do so, they tell me.

First and last time, I have waited 30 minutes and I have gone, please do not play with the time that is not yours, if they do not extend the appointments anymore.
A advice, it is very ugly and violent to be in the waiting room and listen to how the receptionist does not cut to talk on the phone (as if no one was in front) of how tired he is, of his schedule and colleagues, it does not seem serious to me .

Very bad. I contracted a voucher for 4 diode hair removal sessions at another center, which apparently are the same. The first center was modern, they moved me to the second (this one) which, although being quite close, is not at all similar, the latter being much less pleasant and old-fashioned. I didn't protest. However, when I went to enjoy my last paid session, they told me that it had expired (it was a 4-zone session, so we're not talking about pocket change...) and I couldn't do my session. All this after having the visit booked for two months. NOT RECOMMENDABLE.

Hospital Latorre

It took us months to get an appointment for gynecology.
You go to the emergency room and other patients open the door for you or tell you over the phone to enter through the other door.
You call on a Saturday to make an appointment (pediatrician) for the following week and they say they don't give appointments on weekends.
Cardiology appointments? They also don't have the November book open (October 30th!).
Much to improve.

I'm going to have my knee checked and the doctor has no idea about absolutely anything, he doesn't know what to prescribe and he doesn't know what the operating procedures are, making the diagnosis wrong at first glance.

Thank goodness the nurse was there, she was very good

A disaster wherever you look at it. Doctors pass consultation and forgotten patient.
Conversation:
Doctor; The hospital will call you, they don't call, you call the hospital and they tell you: the doctor is not there, he only visits on Wednesdays. Yes, but he told me that you would call me to do the tests and you tell me that you don't know anything. Sorry and your schedule is four weeks full 😳.
They would have to take away their hospital license.
It is a building: invoice consultation.

An exceptional treatment.
I have had an intervention with hospitalization performed at the center and I can only have good words for all the staff who have cared for me.

Without a doubt the worst ophthalmology consultation I have ever had. The doctor does not spend more than three minutes with each patient and then spends almost 20 minutes between patients, I understand, preparing the report to charge the company.
It's sobering to think that almost 100% of the people who went through admission in more than 2 hours that I was there was their first appointment... Conclusion, no one repeats.

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