Walmart Supercenter

Typical Walmart trip. New to the area and needed groceries. The relative location to public transportation is great. People were friendly. A bit busy but I assume this is typical for this location.

Amazing back to school lunch concepts! They have these adorable Walmart brand individual chicken salads that comes in two flavors!! I pair them with either the Ritz stackable, celery sticks, or the club smart stacks.  They are a perfect lunch for my little one!

I realize it's kinda ghetto around here but it's still VERY annoying when they see me walk away from checkout and still try and stop me on my way out the door to make sure I paid for everything. They probably hate me because when they ask to see my receipt I hand it to them and just keep walking and tell them they need to keep up if they want to look in my cart.

Edit:

Employees here just seem so miserable and mean.

This employee behind the desk (photo attached) gave this customer an absolutely hard time for no reason at all!

Claiming that the man had stolen the item he was trying to get a refund for.

The employee had such a disgusting attitude and look on his face the whole time too. Like sir, if you hate doing your job so much, then quit or get another one!

The world is already a crazy place as it is. People don't need your disgustingly negative energy.

Absolutely horrible management. They never honor the mess in their store ever. My daughter works at a walmart she knows better. They are supposed to honor their mess when they make mistakes on prices or put things in the wrong places. They have people they hired just for that reason. I spend all my time in their shopping when I get to the register. I expect to get when I'm paying for and what it says at cost.

Desert Vista Ace

Awesome Ace! The employees are very helpful. As soon as I walked in,  I was greeted and asked if I needed help finding anything? I said yes, started listing, and they led me around the store getting the items for me. I also had keys made and they worked fine. Nice selection. My shopping trip there was super quick and easy! Thanks Ace!!

Helpful staff, who are not just looking over your shoulder, like your a perp. Treat the customers with respect and courtesy. This Ace Hardware didn't Even make me leave my bag at the door like all the other Tucson Arizona Ace Hardware stores. Got me in our and on my way in under 45 minutes .

Every time we come here, we are greeted immediately, listened to, and assisted with high acuity. They are keen, kind, and always thoroughly help us. We love this store and it’s amazing employees!

Can’t say enough good things about my experience here today. Went in looking for several items to complete some house projects I’ve been ignoring. A very pleasant gentleman named Brad helped me get everything I needed. By far one of the most customer service focused people I’ve done business with. Will definitely return!! 10/10

Great help to find exactly what I was looking for.  Needed to clean the laminate shower stall in my rental without damaging it with typical bathroom cleaning chemicals and needed to clean the pan with typical bathroom cleaning chemicals.  So I needed 2 cleaning agents.  The customer service was exceptional and i didn't ruin the brand new shower the landlord put in for me.  Win Win all around.

This Walmart was clean and professional. They had the product I needed at a good price. The product also worked perfectly for my HD TV

Placed a small online order the day before I went to Walmart, so I could do quick curbside pick up. I was notified a day ahead of time that my order was ready.

I checked in on the Walmart app when I was heading to Walmart. When I got to Walmart about 10-15min later I checked in a second time on the Walmart app. Marked what space I was in and the color of my car. The app confirmed my information and said my order would be out shortly. After 30 minutes went by and no order, I called the phone # on the parking spot sign. Asked curbside pickup what's taking so long. They told me they were busy, and a little backed up, but "they are getting your order right now".

As I waited another 20 minutes, I saw 2-3 other customers park near me, check in with Walmart, get their orders, and drive off. So I called the # again and voiced my displeasure with the long wait time, and told them " people who got here after me, got their orders in 10 minutes!" They gave me more excuses, apologized that they were low on people, and said "they're getting your order right now".

After another 20 minutes came and went with no order (70 minutes total), I locked my car, went into Walmart, grabbed my 3-4 necessities and paid for them in under 10 minutes. On the way out, I voiced my displeasure to the store Mgr on duty, standing near Customer Service. She apologized and said she would talk with Curbside Pickup. As we spoke, I noticed nearly a dozen employees standing in the Customer Service area doing NOTHING! (No wonder they don't have enough people to fill orders at Curbside Pickup.)

By the time I got back to my vehicle, now 80-90 minutes total wait time, my small order finally arrived. I politely voiced my anger /frustration over "the worst service I've ever had" to the delivery person, showed him I already had my order in my hands, and told him he can take everything back and cancel my order.

Usually I would give Walmart 4 or 5 star rating on any given day. I've shopped there for 20+ years. But after this ridiculous waste of my time and lack of customer service, I may just start going elsewhere.

We ordered a cake online. Not only was it to the T of the picture. Everyone was asking where we got it. Top notch on the cakes! I wish I was paid for this review. But how good the cupcake cake looked was worth 10 times more. #orderhereatwalmart Thank you so much to the bakery! #yallrock

Wal-Mart continually shows their lack of pride, lack of customer service and lack of customer safety... which does trickle down to their employees, I might add. Leaky roofs (creating slippery floors), trash left in shopping carts and aisle after aisle, blocked with boxes. Most notable, after Covid. The 24 hour Wal-Mart ceases to exist these days, in my neck of the woods, anyways. Employees boast 📢🔊 over their loud speakers that they'll be closing soon, typically 11:00PM. Further stating, "for the benefit of shoppers, so shelves can be re-stocked and the store cleaned". 🤔 However,  this is something I've witnessed for well over a year and have taken pictures of, randomly... morning, afternoon and evening. Day after day.

My review is to, hopefully, speak up for us. Not just as consumers, but also as people who won't let these big box companies pocket all of their profits. They need to put their earnings, our dollars, back in to their stores and their employees. Then, we might see some positive change.

I wanted a socket set that was located at aisle I6. However, for some reason, Walmart decided to lock the sets inside a showcase locker with no push button to call for assistance. So, you need to navigate through the aisles and look for help. After walking a couple of times, I saw an associate, I believe his name was Miles, and asked him for assistance. He mentioned he would call someone. I waited for around 15 minutes, but no one came. I noticed that Miles was just wandering around and not looking for someone to help me. I approached him and mentioned that I was still waiting for assistance. He replied, ‘Yes, I’ll be right back,’ and walked away again. I waited another 10 minutes, but no one came to help. I would suggest adding push buttons on these lockers and reminding associates to be attentive to customers instead of playing on their phones.

Store was very busy, but everything was good. I didn't see anything that was sold out, so it looks like everybody had a chance to get what they offer. They offer a lot, I go here at least two times a month. I've never been dissatisfied. Employees were very helpful when I asked questions. I will be shopping at this Walmart for a long time, unless things change.

I took my 5 year old daughter to Walmart yesterday. She was SO excited that Halloween costumes were already out for sale. She, of course, thought that that meant Actual Halloween was in a day or two lol! Anyway, we both loved all the different costumes. Shoes to go with, and all the Halloween themed fake nails, and other Halloween makeup. She literally wanted all the Disney princess costumes with all the matching accessories, all the shoes, and makeup. Lol We absolutely love Walmart, we can easily spend an hour, just looking at cool stuff. However, we tend to actually spend between 1 1/2 hours and 3 hours at Walmart everytime we go!

The worst part of them locking things up is that there is no one to come help. I get it. You want to protect your stuff, but I shouldn't be waiting 20 min for some soap. Get it together guys.

Its a WalMart so the prices are decent, the people are plentiful and they have these weird moments called hours and sometimes these numerical moments (remember, they are called hours) correlate with massive influxes of human body count.  CONSPIRACY THEORY: I believe that at times it isn't just mere correlation, but causation as well.  Get in and out as quick possible or feel the Wrath.  Occasionally you do see a Top 8 Booty and it calls for a audible to Walk Slow N' Steady and pretend your car is on the same side of the parking lot (Coincidence!!!) as hers so you can watch her get all the way in the car and drive away.  Reality is, you took the Train but so does She.  Just not the City one.

It's a Walmart with a bit rougher edges. You will find that a lot of products are locked behind glass and you will need a staff member to hand them over to you. Staff is nice, but very highly worked. I was hoping to get a shirt but the conveyor belt at the cash register was so dirty that I didn't want to put it on it -- which, apparently, was not cool. Oh well... 🤷‍♂️

Wonderful Food! I stopped for lunch on the way home from an interview. The place is clean and tidy, and staff is polite. 5 stars for great service and 5 more for the food. I ordered the mild spice, and it was perfect. Bursting with flavor!
Just like my friend’s Mum used to make!
A very good menu, vegetarian and vegan options.
Dine in or carry out. Vegetable Samosa with Chana is a must-try appetizer!
The Chicken Tika Masala is amazing.
I highly recommend.

After today’s experience I will be making the drive over to the really nice Walmart in Mesa.

There’s never anywhere to park here unless you want to park a mile away, no matter the time of day. Most of the employees are rude. Half of the makeup section is closed off with its own register and you HAVE to pay there, even if the item is only worth $2. Half the time that section is closed with no employee in sight????? There’s always substitutions in my pickup order (meaning the app isn’t accurate with the store’s stock). Today I waited over 30 minutes for my pickup order. Thats fine, but every single pick up spot was full and there were only THREE employees putting orders in cars. One was more constantly going in and out (still very slowly I might add) and the other two only came in and out occasionally. Where are all the employees???? Again, today I had substitutions that I didn’t approve of, so I went in to look for what I needed. I was able to find the exact item I ordered to begin with. They just don’t look hard enough. I messed up when saying I didn’t want the substitutions. The app says to just let the employee know when picking up if there’s anything you don’t want anymore. The employee told me that’s not a thing and I would have to come back another day to return what I don’t want. Again, that’s fine. Just too many inconsistencies.

It was the largest in Arizona. I did see a similar sized walmart in Texas though. Even on the rural side like waco, walmart is huge over there. I don't know why most of the walmarts in arizona are small. This one is good and has collections though.

I have been to several pharmacies and Emily has by far made this my experience the best pharmacy ever. She went out of her way to provide me with the care I needed as well and being very informal and professional. 10/10. She’s was amazing. Thank you for your help and for caring so much. It really does mean a great deal.

This walmart is always clean, well stocked, and more often than not, the emplyees actually know wher ethings are in the store, despite my suspiscion that they just updated and rearranged the store. lol. I could be wrong tho. Sometimes Im just crazy. I never have issues finding what I need, be it in store, or online pick up. I find the most amazing clearance deals online as well. Not that that says anything about the store itself. But it is nice. I actually skip the walmart in my neighborhood to come to this one.

Came to this Walmart to buy some food and essentials while we were Tucson before beginning our road trip. The store kids very well stocked and well maintained. The staff is very helpful.

Update from 10-21-23
Here we go again! This time,  when I checked out with a cashier (glad to see one available),  both digital screens for customer viewing as items were rang up,  were either slow or not working. I even made the comment that it was pretty bad when the human was faster than the computer! I will say that the cashier was very friendly and understanding about the ordeal. They also have a nice selection of Halloween candy and other items.
Updated from 8/11/23:
This visit was for a couple of returns, which took a while because they only had 1 employee working in that section. Another employee arrived to help, and the first employee finished with the return she had and left for lunch, leaving those in line with the same scenario as before of a long wait in line for service. This Walmart seriously needs to make a few changes to better serve the community. I unfortunately had to drop another star for this. When I see improvements,  I will upgrade my reviews and add stars as I see they are earned.
Updated from 7-26-23:
Disappointment from today's visit:
I'm still amazed that all the open checkout lines are self check here! Another customer and I each had to request that we be checked out by an actual cashier! As much as Walmart makes and they want customers to check themselves out! I feel I should do my part to help cashiers keep their jobs and not add to the homeless rate, which just seems to be steadily increasing. I'm seriously disappointed in Walmart for this lack of care for the labor force and am subtracting a star for this.
Positive reflection from today's visit:
I must add that the clearance items I found today were worth the trip.

Updated from 3-13-2023
I'm adding a star back on... the store is cleaner,  the cashiers are always so sweet to me,  and Victoria, who runs the ladies' dressing room, is a pleasure to talk to.  The other employees all seem to be very helpful and in good moods. The only downside to going in or coming out of this Walmart is the number of homeless people that are around, and someone always hits me up for some change, which I rarely have.

Olriginal post:
I guess it's just since the pandemic that it's a little harder for stores to keep full stock of some items so it's probably not Walmart's fault that part of the few of the items that I wanted were out of stock. It was fairly easy to check out, and the employees were very helpful.

Update 12-16-22
I took off a star (originally a 4-star review) because the ladies' restroom really needed attention, and the store seems to have gone down a bit since it's opening.

I was at this particular Super Center to purchase last minute gifts. I found everything I wanted to. However, I couldn't find just one of the things that I was looking for on my list. I knew it was there somewhere, but I had to go through several sections just to find an employee that could guide me to where I needed to be. If it weren't for that little bit of irritation, I would give the store a five star rating.

Today I went with one of my plushies and was scared they were gonna think I stole the silly but the associates did not! There was also a lovely lady named Deborah ( not sure if I'm spelling that correctly) that was positively polite! Wonderful experience!!!

Very Busy this time of year and with all the dirtbags and cranksters lurking around, honest shoppers are treated like thieves and have to show a receipt when leaving. Get rid of self checkout! Last week I saw a guy walk out of the store with 2 arm loads of stuff. Right past 2 Pima County Sheriff's deputies watching the rear self check out lanes. Actually they were leaning against a display and talking to eachother instead of watching... The door man asked for a reciept and the guy just kept walking. I understand the added scrutiny with massive rise in theft. But I am not a thief and don't like being treated like one.

Rios Ace Hardware

This establishment is awesome. The staff is friendly and very knowledgeable. If you have a question they can answer it. If they can't they'll find somebody who can! They have a lot of goods. This is an absolute go to if you have a home project or something goes wrong in your house. The knowledgeable staff can help you out! You can do it yourself. The prices are what you would think. It is a hardware store so it's hard to say what price it should be in this day and age but they seem fair and reasonable.

Workers were nice and very helpful! You can tell they are aware of their surroundings and welcome everyone in. I was there just to buy some tape and a drain. Found everything I needed and everyone I talked to was polite

This Ace store has been here for sometime! Staff is always friendly and helpful!

They know what I'm looking for They always help me I like the store I'll be back.

Would be a little bit better if they didn't think everyone was a thief and follow you around the store.     Relax a little bit people

Walt's Ace Hardware

This Ace is truly phenomenal. First of all, they have a huge selection.  Smaller space than Home Depot but more is offered in my opinion. Second, the employees are knowledgable. I know I can go into this Ace and always have a handy guy or gal who can help me with my project!  That pays for itself!!!!  Even if someone doesn't know, they go find the answer.  The manager I met with is absolutely lovely. I can't say more positive things.  There is another Ace on 7th st in which I always have the exact opposite experience, so know not all Ace's are created equal!  Thank you Walts!

Are you an Ace hardware customer who is used to the nice friendly neighborhood attitude? Then this store is not for you.

The last several times I have been in I have had people unable to help me with questions or unfamiliar with such small things as where the keys to the locked displays are.  I also recently got to listen to two employees discussing in detail their plans to get one of the clerks drunk and take advantage of her.

Today I dared to enter the store carrying a motorcycle tank bag.  I was accosted by one of the clerks who rudely informed me that I had to leave my "backpack" by the unguarded door in an unsecured area.  When I opened my mouth to explain, she tapped the sign stating the policy and would not allow me any conversation.

I understand that theft is a problem and they have children in the store after school, but a 50-year-old man in hubdreds of dollars of motorcycle leathers should at least have the chance to explain that he was uncomfortable leaving a computer sitting by an open door.  I would imagine an alternative could have been found.

The combination of rudeness, disinterest, and lack of knowledge has sent me back to the nearby box store. It's a shame!

My wife and I went in to buy a swamp cooler. Not one person had the decency to tell us that we weren't able to return or exchange it for any reason. Seems like a pretty shady underhanded business if you ask me. Only reason I went was it is right around the corner from my house. I'm going to spread the word about how we were treated. I'm going to do whatever I can to help people shop elsewhere including offering rides to other more customer oriented places. And with any luck we can have this crooked business shut down and closed for good. I'm definitely going elsewhere and I highly recommend others do the same.

Worst place ever with terrible customer service. The receipt I got for my Cooler/AC portable unit said I had 30 days to return if I was unsatisfied…so I did, and apparently they don’t tell you they have an in store policy that this is an item you can’t return. My receipt said different, so just don’t buy from Ace.
Terrible service here and in Ahwatukee as well. I deserve my return. Buyers beware.

One of my go to places 100 percent more helpful and easier to find what I need than any big boxes and prices  are right in line some even better on DIY essentials . Store is  in my neighborhood too and feels exactly like a small town hardware store

It sure was crowded yesterday;it's expected being the day before Thanksgiving, but we did our shopping in record time, got everything we needed.there was so much variety of items to chose from and the fresh groceries abounded. 😀 The best part we didn't have to wait in line, nice. Have a great Thanksgiving! So THANKFUL FOR WE THE PEOPLE, LET'S PRAY FOR OUR LEADERS WORLDWIDE 🌐. ENJOY YOUR HOLIDAYS!

DO NOT COME TO THIS WALMART!! An  HOUR WAITING FOR BABY FORMULA!!! I spent an entire hr here waiting for someone to come answer the call light for me. I pressed the button several times. I asked workers coming by, no help. I tried calling the store. Well guess what?? Walmart doesn’t believe in answering phone calls from their customers. l tried the store operator and tried to reach electronics. I ended up having to call the pharmacy to get help and they paged out to people. GET IT TOGETHER AND START HIRING PEOPLE WHO CAN DO THEIR JOB!!

Made an appointment to have my battery changed and Alexander advised me once there that it would take him 25mins and that he's not doing it. Never ever on God's green earth will I ever return to any Walmart because they are incompetent. If only Target would offer an auto center.

Store is overall clean and nice, but the staff is rude and not helpful. I had to ask 4 members of the staff where the screwdrivers were before 1 of them was remotely helpful. One of the people I asked said "I don't know" and just walked away. It's very clear most of the staff don't care at all about their jobs or the customers.

Better stocked than the Walmart Supercenter near my home. Layout of the store is not apparent. Aisles not marked like they should be. For example I wanted an item that was on aisle K1. But the only K sign was K22. No clue where K1 thru K21 are. Still staff are way more helpful than other Walmarts. Even when I know I am interrupting their work, they are courteous.

🤦 It's Wal-Mart. 🙄 I've been to enough Wal-Mart locations over the years to understand that nobody goes here for the atmosphere or customer service. It can be a challenge to find an employee to help you in the electronics department... any department, really. However, if you arrive 15 minutes before they close, you'll be told by several employees that they're closing in fifteen minutes. 😫 I took the pictures 11/2023... they demonstrate the lack of care and safety for customers and employees alike by blocking many aisles. This is a common occurrence. 🤷 (I have mentioned this to Wal-Mart in the past).

Great staff,  needed help getting a bike from 3rd rack. Jen, was helpful and funny. Made the shopping in holidays easier

DO NOT HAVE YOUR TIRES DONE HERE. I thought I had a good quality tire service until I got home and noticed my tire caps were missing. The screw to my actual cap of my rim was missing. And my rims are all scuffed up and scratched. I called Troy to explain that my rim was scratched and all he said was," it's expected to happen. Because our machines are plastic." The lamest excuse I have ever heard. I have went to many other tire places and never had my rims scratched. AGAIN. DO NOT GO HERE FOR TIRES. THEY DO NOT CARE. And honest I would not go here for any other car services ever. WALMART DOES NOT CARE ABOUT THEIR CUSTOMERS. My rims are not cheep either.

I was a little frustrated with the fact that they have almost all of the cosmetics locked up and no good way to call an associate there to unlock it for you. I anticipate they will probably lose a lot of sales. I understand they want to cut down on shoplifting but for those of us who follow the rules don't make us wait so long and have to chase somebody down

Very clean and well stocked. Nice store. Fun staff. Had wonderful smiles

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